CB Vehicle Rental and Leasing Dollar Rent A Car focus of proving customer wrong

Dollar Rent A Car review: focus of proving customer wrong

IvanovaEkat of AE

Nov 23, 2019 4:04 am EST

Verified customer

Poor customer service level. "Take -it-or-leave-it" attitude.
Zero problem solving skills.
Staff focused proving themselves right and giving lots of excuses.

- Date: 23 November 2019
- Agreement number: DA3S100748
- Issue: Advised by CC agent to keep the faulty car that may crash.
- Resolution required: immediately

- Complaint:
The car I was renting, started to be unstable on the road due to wheels disbalance.
I called "dollar" call center to arrange fixing.
1st agent promised to check and call back after 1 hour.

After 2 hours I had to call again, call connected, and 3 minutes I was listening to chatting and giggling noises. Agent Rinita attended to my "hanging" call and said she was on the other line!
Information from my previous call was not recorded in the system, so I had to explain all again, and received 5 minutes of explanations why my request can not be done.
I had to request again to arrange the car fixing and to call back.

After listening to another long story about system outage, high workloads of the workshop and shortage of the car fleet, Rinita told me to take what they are giving or continue to drive the faulty car that is likely to crash!

- Suggested Resolution:
I have chosen "dollar" ONLY for having Mazda 3 car in the fleet. As a replacement car for the time of fixing the current faulty car, I will accept a Mazda 3 or a higher category car with no additional charge. The option that was offered to me - Corolla - is not acceptable.

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Dollar Rent A Car Contacts

Dollar Rent A Car phone numbers

+1 (800) 800-5252
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USA & Canada

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Dollar GDS Helpdesk

+1 (866) 776-6667
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Canada

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100%
Confidence score

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+1 (358) 000-9102
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Dollar Rent A Car emails

customerservice@dollar.com

100%
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Dollar Rent A Car address

PO Box 26120, Oklahoma City, Oklahoma, 73126, United States

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