Don Brown Chevrolet’s earns a 5.0-star rating from 2 reviews, showing that the majority of customers are exceptionally satisfied with their purchases.
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Replied
I took my car in for repairs on April 15th
I took my car in for repairs on April 15th. I needed to get my rear brakes fixed. They did a good job on the brakes. They scraped up all 4 of my wheels very badly. When I picked it up on April 16th, the rims were scratched up and it looked like there was oil on them to camouflage the scratches. They were on all 4 rims. We spoke to the technician and manager and they said they will review the tape to see what may have happened. They contacted us on April 23rd and said that they were not responsible for the damage. They told me that we can review the footage and they would send it to us. They never did. Now it seems that no one will talk to us. There were no scratches when we dropped it off to them
The complaint has been investigated and resolved to the customer’s satisfaction.
I also attached the video investigation to the email I sent this morning
The same video was sent to customer on Friday I also provided you with the time and date it was sent along with the email address it was sent to.
Best Regards
Replied
I have a 1999 Chevy S10
I have a 1999 Chevy S10. It is my most prized possession and take great care of it. The trim is molding on the passenger door and barely hanging on. I called Don Brown and spoke to Body Shop and asked to have the trim taken off and reglued. She said it would be about $100 and it would be double sided tape. She mentioned doing it myself and call a local place to get it. I called and could not get smaller amount than 25 ft so I called back and said I would bring it in. A black haired guy who I thought was named *** came out and looked at it. I showed him the issue. He said estimate of $187. He noticed something else was wrong and told me $273. I didn't think much of it except maybe he did math wrong. He took the original estimate and shredded it. Said to bring the truck on 10th which I did. *** was on the phone. He never came out. A blonde haired gentlemen started talking to me about it and said it would be about an hour. They came out and busted the S10 emblem for $60 I could buy a sticker and I said no and just asked for my truck back. They said they already got the trim off. Asked me to come back at noon. He had my trim in his hand and threw it on the ground. I was speechless. I called when I got home because I did not want to cause a scene in the body shop. I said I wanted the original trim put back on. He said I told you we bought new trim. I said I never even dealt with you before! He said my name is ***. I said well I assumed the black haired man's name was ***. I paid for it because they wouldn't give me my truck back if I didn't. I then noticed a 4.5 inch by .5 inch gauge in the metal right by the trim on my door. They said it was like that, which is not true. I asked for them to pull the cameras
The complaint has been investigated and resolved to the customer’s satisfaction.
She has been abusive to employees using profanity, so we would be happy to just give her a $100.00 credit and would prefer no to do business with her again.
Is Don Brown Chevrolet Legit?
Don Brown Chevrolet earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Don Brown Chevrolet. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Don Brown Chevrolet resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
A long registered date for donbrownchevrolet.com can be seen as a positive aspect for Don Brown Chevrolet as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Don Brown Chevrolet's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Donbrownchevrolet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Donbrownchevrolet.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Don Brown Chevrolet.
However ComplaintsBoard has detected that:
- Donbrownchevrolet.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The donbrownchevrolet.com may offer a niche product or service that is only of interest to a smaller audience.
- Don Brown Chevrolet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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About Don Brown Chevrolet
Don Brown Chevrolet has a vast inventory of new and used Chevrolet vehicles ranging from SUVs, trucks, and cars, each designed to meet every customer's needs and preferences. All the vehicles available at Don Brown Chevrolet are of superb quality and equipped with the latest technology features, ensuring customers get the best value for their money.
With a highly trained and experienced team of sales representatives and finance experts, customers are assured of a hassle-free buying experience. The team at Don Brown Chevrolet is committed to providing expert advice and professional guidance to ensure that customers get the best financing options that meet their budget and lifestyle needs.
Besides the sales, Don Brown Chevrolet's service center is fully equipped to handle all types of vehicle maintenance and repairs. The center has state-of-art facilities and highly skilled technicians who use the latest diagnostic tools to ensure quick and efficient service. Customers can easily book service appointments online or by simply visiting the dealership.
With an excellent reputation for offering exceptional vehicle sales and services, Don Brown Chevrolet firmly believes in earning and maintaining customer loyalty through its commitment to quality and excellence. Customers can have peace of mind knowing that they are working with a team that is passionate about providing the best customer service and ensuring 100% customer satisfaction.
In conclusion, Don Brown Chevrolet is the ultimate destination for anyone looking for a reliable and trustworthy Chevrolet dealership. From a vast inventory of new and used vehicles, exceptional customer service, and top-of-the-line maintenance and repair services, they have everything that the modern-day car enthusiast needs to keep their vehicles running smoothly.
Overview of Don Brown Chevrolet complaint handling
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Don Brown Chevrolet Contacts
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Don Brown Chevrolet phone numbers+1 (314) 772-1400+1 (314) 772-1400Click up if you have successfully reached Don Brown Chevrolet by calling +1 (314) 772-1400 phone number 0 0 users reported that they have successfully reached Don Brown Chevrolet by calling +1 (314) 772-1400 phone number Click down if you have unsuccessfully reached Don Brown Chevrolet by calling +1 (314) 772-1400 phone number 0 0 users reported that they have UNsuccessfully reached Don Brown Chevrolet by calling +1 (314) 772-1400 phone number
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Don Brown Chevrolet emailsgregf@donbrownchevrolet.com60%Confidence score: 60%
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Don Brown Chevrolet address2244 S Kingshighway Blvd, Saint Louis, Missouri, 63110-3362, United States
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Don Brown Chevrolet social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all Don Brown Chevrolet contacts
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