Dotsure
Reviews and Complaints

Stating false information to me, that in canceled my claim on the 4th of Sept when money (premium) was taken on the 4th September... So I claim for my vehicle nobody attended to it ticket was closed on the 14th of September so how it it possible that I canceled on the 4th of September and would like a recording me stating that I canceled on the 4th of Sept even documents... I'm thinking of involving my lawyers, I've been a loyal client since 2018 this is what I get... I want all my premiums from dotsure from 2018 to be paid back if this is not resolved

See below picture these are all the email I got from claims department

Ask for the recording from Athenkosi Funzane from today's conversation I had with him

Incorrect billing on a policy that I never agreed to.
Can this issue PLEASE be resolved as I need to call Dotsure every month and they cannot/do not resolve it!

My vehicle was vandalised on 22 June 2021 at my home. I reported this to Dotsure on 23 June 2021 and was given a claim number (OAKP0665297-00002). I was informed via sms that the claim handler would be Ntombovuyo Dinyani. On the 25 June 2021 I was informed that Raven Panelbeaters would be handling the repairs and was duly informed of the excess which needed to be paid. I have been waiting since then to have my vehicle repaired. At the outset I had informed Dotsure that the small window behind the passenger seat was broken and the battery stolen. Every time someone called me from Dotsure or Raven Panelbeaters I had to explain that I am unable to bring the vehicle in as the battery was stolen. I repeated this to EVERY person I spoke to without exception! Each time I tried to get hold of Ntombovuyo I was told she was not available or on lunch and my calls were not returned. I think she returned my call once or twice. When I did speak to her I was told that they were waiting for the "invoice". I then called Raven PB to find out when they are fetching my vehicle and they informed me that they had not received the instruction from Dotsure. I then called Ntombovuyo and she told me that it was with the PB and that they had done their part. I then informed her that I had just spoken to Raven PB and they confirmed they had not received the instruction from Dotsure. Raven then contacted Dotsure. Every time I spoke to someone at Raven PB they were surprised to know that the vehicle needed to be towed as the battery was stolen!
At the end of July there were riots in KZN and the job was put on hold again...understandably so. I then gave Dotsure and Raven PB 2 weeks to attend to the repairs and nothing. I had to call Dotsure again at the end of July to find out what was going on. Again - spoke to Ntombovuyo who informed me that the case had been passed to someone else (I did not get her name as I was highly annoyed at this stage). This lady called me one of the days of the week of the 27th of July and assured me that Raven PB would uplift my vehicle by Monday 2 August 2021. I am still waiting! I find this service atrocious to say the least! I would like to know how long it takes to get a battery or an "invoice" and how long does it take to get an instruction to a PB. I would like to know why my calls have not been timeously returned by Dotsure to let me know what is going on. I would like to know when my vehicle is going to be uplifted and repaired. I shouldn't have to do this but I am at my whits end! Can someone please assist in resolving this matter? I have had a previous claim with Dotsure and that was handled in such a timeous and professional manner - I was totally impressed with Dotsure and gave a sterling review on Hello Peter. Now I find myself in this position and am annoyed that I have to take this route to get any sort of results - when this is a relatively simple claim.

good day, i am a female who was insured by dot sure insurance, my name is Gertrude Fikile Mncwabe, I am not a happy client with the insurance, i have never experienced this kind of service before, on the 13/06/2021, i was attacked in my home, had a gun shoved in my mouth, my car was stolen, my cards, my id book and all important documents were taken, with the help of the neighbors i they called my sons who came to the scene, called the police, the tracker and they took me to hospital, as am writing, i just got out of hospital, my sons helped file in a claim with me as they were in hospital with me, the car was later recovered by the tracker and the police, the car engine was damaged as the thieves seemed to have knocked it on a big stone and the radiator was damaged causing the car to overheat and the bumper was damaged .the insurance said it will be uneconomical to fix the car, was told the car will be written off and be given 30% of the value of the car to which i was dissatisfied with, i decided to collect my car form the storage and the insurance did not give me a cent to even help with the fixing of the car, my car is at home in my garage when i am financially better off, i will try to fix the engine, but i am not happy at all with dotsure insurance, this was the last thing i though i was going to worry about, after what i went through .i am trying to recover from this tough experience and i now have to worry about not having transport, i am very disappointed

claim case no - ASPT1720768-00002 / OAK00115859A.
the insured vehicle was a polo, reg no - NC -15609
my contact details -[protected]

I logged a claim on the 27 th of December 2018, my car was taken to a panel beater on the 4th of January 2019.

The assessor said he is writing offthe car based on the cost of repair. I asked for discount from the panel beater as the assessor said if I can find a quotation cheaper that what was initially quoted they will reassess. They then gave me 7 days to decide whether I give another quote or they write off the car, the second quote was sent on the 23rd of January which was still within the 7 days agreed upon, after that I did a follow up with the assessor regarding the outcome of reassessment he told that he has other clients he is still busy, I did a follow up again on Friday the 25th he said he will get back to me within 45 minutes he never did. I did a follow up again on Monday I was never assisted instead consultants will make me hold for more than 15 minutes with no success of getting hold of the assessor. I kept on calling the whole week and on Thursday the 30th of January I was giving a Durban number where I would get hold of the assessor but when I called it just rang without being answered.

This is very fastrating because Ive been paying insurance for more than 3 years without failure.

Nobody is attending to my car it's just there at the panel beater and the storage costs are excallating.

[protected]

My name is Cebisile Lorraine Ngcobo, I am a 27year old female. Policy No. NYP1270342.
I had lodged a claim with the insurer for a pothole incident that occurred early this year. I hit a pothole 31 March 2018, the hole was quite deep, so incurred a substantial amount of damage on my vehicle., which is a Hyundai i120 2013 model.
I made a call to the insurance company requesting the vehicle to be towed on 4 April 2018.Due to the long Easter holidays. The insurer then informed me I could claim from Road Assist for the tyre & rim damages as well as the insurer for the additional damages to the vehicle. I was then contacted by Kelly-Ann Rhoode from Oakhurst Claims on the same day and was advised that they would not assist with towing my car as I did not contact them immediately when I got what I thought was only a flat tyre. The insurer informed me they would not assist with the towing and I have to find my own assessor and pay him from my pocket to go where my vehicle was parked and assess the vehicle. I had to keep calling them requesting to speak to management or someone who could assist. I first notified the insurer 4 April 2018 and they only towed the vehicle 16 April 2018. My vehicle was towed to one of their workshop that was not familiar with (Randbow Panelbeaters). Days later I received a quotation of +R41, 000.00. The insurance only paid R4, 800 and said I was liable to pay R37, 000.00. I requested that they don't finalise the claim as I could not afford that money, but they finalised it anyway. A woman by the name of Elelwane (Connie) Muthavhi, claims administrator at Oakhurst, was handling my case and did so very poorly.

I kept sending endless emails to Connie with no response, even when escalated.

After the insurer had refused to compromise or reach a point of fairness in their decision, I was left to deal with everything on my own with the vehicle still at the insurer's workshop accumulating storage costs. I had to contact the workshop, of which I was charged R15, 700.00 for storage and towing costs of R900.00 from my own pocket.

Connie was cotacted and specifically stated that the insurer is 100% liable for storage costs provided we made use of their facilities, (of which was the case). Now after I provided proof of payment, the insurer is now denying that they workshop is one of their approved service providers and state that they are only willing to re-emburse me R1, 500.00 from the R15, 700.00 I paid.

I have been sending numerous emails as I do not get any assistance telephonically, but to no avail.

I have been paying my monthly premium of R767.00, which has now increased to R806.00, without a single month skipped, yet the insurance traets me like they doing me a favour.
This company has zero work ethic and no regard for their customers.
They should just stick to insuring pets.