DoubleDown Casino
Reviews and Complaints

On Oct 1, 2018 I reported 2 charges unknown to me and requested refunds for the charges. As of today, ||I have not received any response from your office. I attempted to email this morning but my email was returned. You probably aware from your records that I am a regular player of your games and hate to stop playing due to these charges that were unauthorized.

I would appreciate a response from your office.

Thank you

Herminia V Rosauro

I would appreciate your follow up on charges made through my Presidents Choice Financial credit card. Following were the charges I am disputing:

September 23, 2018 $300

September 24 2018 $296.72

I hope for your kind and favourable response. Please be advised and perhaps your records on my past purchases would show that the amount I normally purchased never exceeded the $99.00 package.

Thank you.
Herminia Rosauro

I won 13 million chips this morning; playing 12, 000 a spin on Wheel Of Fortune slots. I hit two sevens and a double diamond. I did not receive the chips I won. My email is. [protected]@ gmail.com
This is the first time I have had this problem with Doubledown Casino. I love playing slots. I have purchased chips before. Just would love to receive chips that I won. Thank you,

There are live casinos with looser slots than Double Down Casino. I spin through a slot something like 14.8 million chips to win only 10% of that in a bonus round.

They do things that affect the RNG like pop up ads as your spinning through. An RNG stands for a Random Number Generator. The moment you tap the button, the pre-determined result is already in. Meaning the machine should already have determined the payout the millisecond you hit the button. All the machine is doing is configuring an accurate combination, in correspondence with the RNG.

The app has A LOT of glitches, and many of the slots run very slow. This also affects your RNG.

I also notice some strange occurrences with the games, and including the BONUS WHEEL. I have landed on 250k once to have the wheel backslide to 75K or 85K after a full stop. I have had reels on slots bounce backwards, from a BIG payout combination.

My suggestion is DON'T spend your money at DOUBLE DOWN CASINO. They ARE CHEATING you! Take it from a guy that has worked at a BOYD casino. These slots are RIGGED!

In the poker room, they will set up CATFISH players. That are designed to take your chips. Be on the look out for players that seem to win frequently, and call on bogus pp. These players are most likely CATFISH players, designed to reduce your bank roll.

The idea behind their scheme is, to ramp up the RNG in your first 5 or 6 levels, to get you interested in the game. Once you reach about level 9 you will notice your winning has turned to mostly losing, and entertainment has turned into frustration. That is because the algarythym is designed to slow the RNG down, once you reach a certain level. This is so that your bank roll diminishes, and your forced to pay the app.

I think Double Down Casino should be investigated by the gaming commission. Whether or not it is for pure entertainment, they should be bound by the same laws as brick and mortar casinos. Because they are charging a fee to play the games on the app.

If you want to shell out hundreds of dollars to play slots, might as well go to a live casino. Their slots are looser, you will spend less money, you will be more entertained, and who know's you just might win.

But whatever you do, DO NOT waste your money on this game. They are for sure 100% no doubt cheating you in order to increase their own bank roll.

Take it from a former employee at the Par-A-Dice Hotel and Casino. East Peoria, IL 61611.

I went to buy chips and it said exclusive and when it opened it said 500 million for $99 but when I got through with the transaction it only gave me 250 million. Would just like to get the rest of my chips then I will be happy. I buy chips quite often and I'm feeling a little ripped off. I never buy chips unless they have at least 300 million for $99. Will be waiting

Went on to play the above game on Friday 8/31/18 for Happy Hour. I lost a ton of chips because when the bonus spin (3) came up the icons were dead and you couldn't use them. This happened 12 times and I wrote down how much I had bet and thought about how much I probably lost. When you get the free spins you get multi millions of dollars. I wrote Double Down on 8/31/18 and 9/1/18 telling them the bonus rounds were broken. I asked that they at least put 100, 000, 000 chips into my account. I have bought 300.00 in chips in the past few weeks. If they can't respond to my request then I will reverse my last payment of 99.00 with my Visa.
It is not my fault that their game was not working on bonus rounds and to have it not working for two days is unacceptable. They've taken my money...now at least make this right by reimbursing me for 100 mil.

This casino is impossible to win on. I personally think you should be taken off of facebook. You encourage people to spend, spend, spend...give them 3, 000 on a bonus spin and it's gone in a few minutes. I was beginning to think it was just me, but I've heard a lot of complaints from others. I am going to write to facebook and ask if they'll take it off. Scam artist at the highest and you should be ashamed of yourself.

I purchased a 7 day promotion which was supposed to give 8mil chips the first day and up to 8 mil the next 7 days. The wheel spins and lands on 6 mil or 8 mil. If that happens it moves two segments away to some lower number such as 162k. It does the same thing in game spins. It will stop on a high win and then jump to a lower number. I am also often unable to access games if my choice but can only play a particular game that comes up on the screen. I have been playing double down for years. Never had so much trouble with it.

My DoubleDown Casino account, [protected]@yahoo.com., will allow me to collect credits but then stops at the DoubleDown logo with the poker chips lining up and acting like it is loading but goes no further. It does not load the page to select a game to play. Please correct. Thank you, Sandy Shaw
It has acted like this for a while now. I enjoy playing DoubleDown Casino games as I am 70 years old and retired so I stay home a lot. I can get into other casinos to play but I really like DoubleDown Casino. So please consider helping me. Thanks again, Sandy Shaw

I have 3 Android phones that I use to play your game on and all three are having trouble playing your games. Everything was fine until you had your last software update. Now when I open my app and select a game most of the time the screen goes black but I still have sound but can't see the game. I have to log out of the app using my home screen button and go back into the app just for the black screen to disappear. I have already tried all of the recommended trouble shooting and still haven't been able to solve the problem on my own. My Android phones are running a 7.0 operating system. I have three Android tablets that work fine it's just the app on the phones that don't currently accept your latest software update. Can you please advise me how to fix this issues since I'm addicted to you game and frustrated with this issues.

My email is mr.[protected]@yahoo.com or my phone number is [protected]

Thank you! Stephen Mitchell

I've been playing Doubledown for a long time and now all of my chips, and status is gone. I've been putting a lot of money into your game and I don't know why now it has disappeared. I recently had purchased over 100 million chips and had close to 200 million chips. My status was Ruby and today, 7/24/18, when I went online to play, it had me as it I just started playing. Everything disappeared. Can you please fix this and give me back my chips and status. Thank you
Shenetha Ragsdale

I am unable to play the slots on Double down casino site. Every time I try, the special offer appears and 6it freezes up. I try to gett outof this special offer by hitting the X, but it does not respond. I have to turn it off. Wben I try to get on the double down casino site again, it goes rigbt back to your special offer again and freezes up. I have the same probl whether I am on my desk top computer or on my telepbone. I am at the point now where I will probably take the double down casino application of my computer and telephone. It is of.no value to me if I am not able to play the game.

Double Down modified my Casino access screen format last week. I had been playing slot games using free DD Promotion Codes that I would enter into a Promotion Code box on the Purchasing page. There is also a Step Level box in the upper left hand corner of the home screen that was erroneously modified.

The Promotion code box was removed from the Purchase page which makes it impossible for me to enter free DD Promotion Codes.

A large amount of spin achievement was deleted in my step level box. I had advanced way past the ending zeroes in the box and was near reaching Step 17.

i had a computer last year and was having trouble with your game-freezing-could not get from one game to another - needed to leave game and go back in-game would spin and not stop-points would not calculate, tech dept dealt with me a few times but insisted it was my compute-even tho i would not have these issues with any other game. i purchased a chrome book and still the same problems exists. i emld 6x's to the tech dept and all i receive is a message for a a password-which i have-i play other games and have absolutely no problem-this has been going on for months at this point i am totally exhausted in asking the tech dept for help---can u help--please get back to me one way or the other (am i having these problems because i can not buy chips?) please advise me if anything can be done
tx
[protected]@optonline .net

have had double down free slots for a while, and 2 days ago was noted had to update which i tried and could'nt get through, so closed out program and tried to get back in and will not install..i am 82 yrs and liked to play the game, there are other free slots that you don't have to update all the time and not as much trouble.i also had nearly 3, 000.00 credits i lost since it won't let me install it again..if this is the way it has to be handled then i guess i will have to choose another game and company..

Bonjour,
Une première fois j'avais acquis plus de 60 000 000 en argent virtuel et mon compte a été vidé... Il y a quelques jours j'avais remonté mon compte a 45 000 000 et celui ci a encore disparu et le semaine dernière j'étais à 12 000 000 et hop... Plus que 100 000... Je sais c'est pour le fun mais tout de même pourriez-vous me donner une explication car j'en ai un peu marre...
Dis je changer de compte et dans ce cas reprendre le jeu à zéro alors que j'en suis au niveau14...
Quoiqu'il en soit pouvez vous m'aider?
Autre chose... Pourriez vous vous rajouter des jeux tels que damlumber jack beavers et zorro et d'autres encore qui rendrait le casino encore plus attrayant..
Merci de votre réponse et voici mon mail :
Miss. [protected]@laposte.net

I had well over 100, 000, 000 credits. Entered doubledown from Facebook on my iPad to clIm 250, 000 credits. After a lot of difficulty, I finally got through, however, I only had 3, 000, 000plus credits. Tried everything including deleting doubledown and reloading and cannot get my very large quantity of credits back.

Been playing for years and spent lots of money. I would very much like to get large amount of credits back.

Thank you
Jean wilmes

at about 7:30 p.m. tonight, maybe a little later, I was playing IN BLOOM and got a bonus game. played the game and when the Bump Bonus came up I made my selection and it came up that i won 300, 000, 000 chips. I was ecstatic and took a picture on my phone to show my family. Imagine my frustration when the chips never showed on my account and I spent about 20 minutes trying to figure out how to notify you. Finally figured out this method. Please help me as I am a lone time player and can't understand why I would not receive chips that I won. Please rectify my problem ASAP. Marilyn Zubek

One of my favorite games is Icy Wild and it isn't that old. However, I can no longer find it listed. Is it coming back. There are so many OLD games still on the double down casino site. Why don't you take some of the old ones off and add some new games. There are so few that I enjoy lately through double down and no Icy wilds is not there. Please let me know if it will return.
[protected]@yahoo.com

I CAN NOT believe after spending the amount of money I have over the years that went I need Tech support to correct a PROBLEM I'm having on THEIR end that I have to Pay for THAT TOO.

The fact that it's only $5.00 to start is ridiculous. And you don't find that out till AFTER you enter your complaint/problem and you are NOT given the choice of saying NO. You either pay the $%.00 or your problem will NOT be sent. What a racket.