Dr Bernstein
Reviews and Complaints

Expect to be disgusted. I signed up for a program at the downtown Victoria location in 2018, I am still bothered by their behaviour so it should be shared with others. I had an unusual personal situation going on that I will not get into/it's not relevant to their business.
The point is: the Dr. Bernstein staff shared my personal information with strangers who inquired about me. The front end staff, the staff in the back (some are nurses) and even the GP who worked there! When I found out what they were doing, I cancelled my program.
They did not deny sharing my personal information with others who asked - I was disgusted with the lack of professionalism and complete lack of privacy from all the staff at the Victoria location (on Gordon St downtown). The GP had the gaul to change the topic of our first (and only meeting) to her 'agenda' which had NOTHING to do with the Bernstein program, she instead made it personal obviously sharing information that was not relevant about the services I had paid and signed up for. Disgraceful. She even at one point asked me why I didn't just join Jenny Craig? It's cheaper - so if I only wanted to lose a bit of weight, why not use that program instead? She then segued back to my personal information which again, had nothing to do with the program that they took money for.
I am only sorry I didn't go to Jenny Craig instead. Do NOT expect your information to be protected, and when I found out what they had been doing, I cancelled and guess what? They made sure to pro-rate what I had paid so of course it was still very profitable for them. They should have given me a 100% refund and apologized but of course did not.
This behaviour from a business run by a physician. Incredibly disappointing, expensive, and Horrific abuse of my personal information.

I am Costumer of Dr Bernstein Clinic in Edmonton Christy Corner Clinic.TODAY I Went there for injection, they refuse to give me injection .Reason they told me I did not attend Doctor Appointment.but nobody told me Wednesday November that i have any Appointment from 2 week even same day.Usually they write on my Diet sheet a reminder about my appointment, but they never write from 2 week about any appointment.Even i pay them more than $1100 for 8 week injection, i didn’t lose any Weight.They are fooling people there.I still owe them five injection that cost about $150.Please help me get my Money back.I try to complaint in main office, no one call me Back.

I am the next victim of being banned from the Dr Bernstein program!
To make a long story short, I went for my Dr's appointment end of March and had to bring my 2 year old daughter. She acted up at first as any 2 year old would being in a foreign environment. She finally calmed down but the Dr on site had no interest in seeing me and stated that she wouldn't take me in with my daughter in the room. I agree, my daughter was crying and having a fit but she calmed down within 7-8 minutes. I was still refused to be seen as the Dr stated that she didn't have time to see me as she had another appointment scheduled.
I called the call centre and wrote an email on recommendation from one of the staff members. I told them in the email that the behaviour was unacceptable from a Dr, that it was unprofessional and that I expected that action be taken to rectify the situation. I also stated that I would be going to social media to let the public now about this situation. Slap in the face to me! I received a very cold email in return from the Dr Bernstein office saying that any dr wouldn't be able to conduct an appointment with a screaming child. So does that mean that If my daughter cries, any doctor, regardless of situation, can refuse health care?
I phoned the call centre today and was told Mr Bernstein himself banned me because I threatened to go to social media! I laughed! Of course I will let the public know that these people absolutely do not care to help anyone, they just want the money.
Was I angry? Yes. Was I frustrated, yes. Did i raise my voice? Absolutely. If the Dr Bernstein clinic wanted to come to me to fix this problem, I would have been more then happy to. However, Bernstein himself banned me and just shut me out!
They truley do not care for their clients.