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Trend Micro review: unauthorized bill 69

T
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10:50 pm EDT
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I got notice from my credit card company that I was charged of late fees. I am surprised because I don't use this card anymore, only to find out that DRI*Trend Micro charged me of its anti-virus software! I continually receiving pop-up boxes stating that my software license had expired and that I need to renew as soon as possible. I emailed back stating that I recently purchased a Trend Micro "complete" software from Officemax and it will take years before they will renew the software. I want DRI*Trend Micro orderfind.com MN to credit back my money and its late fee charges to my credit card! The formal complaint will follow.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

69 comments
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John Lankford
Jacksonville, US
Send a message
Feb 01, 2009 1:23 pm EST

I did order Trend Micro, But it wouldn't take. I blame it on the fact that I was useing a dial up connection.Please refund me for the amount of $46.90. Thank you.

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tom murphy
Texarkana, US
Send a message
Feb 20, 2009 11:47 pm EST

triple billed

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carole ezell-bell
Akron, US
Send a message
Apr 23, 2009 2:47 pm EDT

Did not order anything. This is on my Visa Charge from Chase.

I never ordered this and need this charge to be taken off my charge. I do not even know what this is or what it is used for.

The date of purchase if 2-20-09. Please respond. I find this very
unethical.

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Terri
US
Send a message
Jun 16, 2009 6:14 pm EDT

DRI*TREND MICRO charge also came up on my Visa Card from 1st Convience Bank...I never ordered this...have no idea what is...what it is used for...I would like this charge removed immediately from my account...This is ludicrus!

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Elizabeth B. Johnson
Scottsdale, US
Send a message
Jun 18, 2009 10:41 pm EDT

I had a charge on my USAA credit card dated June 6, 2009, for $75.95 from Dri*Trend Micro. I've never heard of the company nor did I order any product from them. I keep a copy of everything I order over the internet until it arrives at my front door.

I demand to have this charge removed from my credit card. This is a FRAUD.

E. B. Johnson
Scottsdale, AZ. 85255

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Jack Burton
Lindsay, US
Send a message
Jun 27, 2009 12:23 am EDT

My card was billed without my permission.
I want the charge of 44.95 taken off my bill.

Thank you,

Jack Burton

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Jack Burton
Lindsay, US
Send a message
Jun 27, 2009 12:31 am EDT

I wouldn't have used his words, but I didn't sign up for an automatic re-up every year.

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Jack Burton
Lindsay, US
Send a message
Jun 27, 2009 12:43 am EDT

No More Comments

USAA
USAA
San Antonio, US
Send a message
Jul 17, 2009 4:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please visit usaa.com or call us at 1.800.531.8722 to dispute the charge.

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Beatrice Vance
Redford, US
Send a message
Aug 10, 2009 1:57 pm EDT

I have a charge to my credit card that I have not received any product and do not recall making any purchases to this company. Could you please discontinue these charges and credit my credit card. One charge is for $6.95 and the other is for $39.95 for DRI*Trend Micro orderfind.com MN. This is what shows up on my credit card and Reference Numbers are: 1. MT091900105000010132179 and 2. MT091900105000010132180.

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nonfriend
US
Send a message
Sep 12, 2009 5:30 pm EDT

Non valid charge to credit card 8/14/2009

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Robert J. Fernandez
Bel Aire, US
Send a message
Sep 15, 2009 4:58 pm EDT

I received notice that payment on my order4042787418 was never received by you. I called Pay Pal and verified that they had, in fact, sent you payment on 4 Sept 2009 at 15.11.160PDT
They ask that you call them for further details.

Sincerely

Robert J. Fernandez rfernandez6@cox.net

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adler
Woodridge, US
Send a message
Sep 16, 2009 2:32 pm EDT

I too have charges on my credit card this month for something i never ordered or purchased? How does this happen?

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adler
Woodridge, US
Send a message
Sep 16, 2009 2:32 pm EDT

How was a charged for something I did not order?

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Sherry Simmons
Cuyahoga Falls, US
Send a message
Oct 10, 2009 10:21 pm EDT

no idea what this is or why it was charged on my debit

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Alvin Knappmiller
Eureka, US
Send a message
Nov 07, 2009 1:35 pm EST

I received 2 charges to my credit card on 10/04/2009, one for $7.99 and one for $39.99. I did not order anything from this company. Please have thes charges credited to my account at once.

Alvin Knappmiller
57 Muir St
Eureka, MO 63025
[protected]
Email-alkmo@charter.net

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M.E.Schouten
Waupun, US
Send a message
Dec 21, 2009 8:48 am EST

I was charged $39.95 on my credit card for something (I believe it to be an anti-virus) that I did NOT purchase. I want my credit card to be rufunded for the amount. Not only that - but since this charge put my credit card over its limit fee I think I should be entitled to reimbursement for that also.

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Camilo Troncoso
Horizon City, US
Send a message
Dec 28, 2009 7:08 pm EST

I never place another order of Trend micro software 12/28/09

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Tom Brotherton
Fallbrook, US
Send a message
Jan 14, 2010 12:49 pm EST

My credit card was charged $85.95 for a product I did not receive nor order. I need a credit issued to the card company to wipe the charge.

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Christy4douglas4
Kingsland , US
Send a message
Jan 17, 2010 9:31 am EST

I was chraged twice for this particular thing and want my money back! I dont appreciate companies such as this ripping me off!

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Linda Hallauer
Inver Grove Heights, US
Send a message
Jan 17, 2010 11:09 pm EST

I was charged $42.80 on my bank account today, 1/17/10, without my authorization. The charge was listed from DRI*TREND MICRO ORDERFIND.COMMNUS. I did not order any antivirus software, nor did I renew a subscription for any antivirus software. I need to have this credited back to my account immediately.

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MA 56
Houston, US
Send a message
Feb 13, 2010 5:55 pm EST

I did not authorize this purchase for 44.95 on my credit card.
I do not want TREND MICRO ANTIVIRUS..Please take care of this and put my money back on my card...

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Dawn281503
US
Send a message
Feb 15, 2010 12:10 am EST

I could not go on the internet after. I had to pay $150.00 tofix and cancel your DRI*TREND MICRO program Please contact me ASAP. POS Purchase # 0004968 total refund is $26.90. this complant will be posted to all my triends and family on facebook by the end of the week if I donn't here back Thank you, Dawn & David Plunkett

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Dawn281503
US
Send a message
Feb 15, 2010 12:23 am EST

this was not the company I use for my internet. So why are you charging us. Who is DRI*TREND MICRO. You will be hearing from my attorney. cal mr ASAP

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Rickstar
Queanbeyan, AU
Send a message
Feb 18, 2010 5:55 pm EST

Two unauthorised charges totalling A137.90. No contact with the company regarding any of their products.This is a staright out SCAM.

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Brady, Michele
St. Louis, US
Send a message
Feb 20, 2010 10:44 am EST

This just appeared on my credit card. I did not purchase this. Please remove from my credit card.

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DARLINE
Maurice, US
Send a message
Feb 25, 2010 11:44 am EST

I was charged on my credit card for 35.95 for services for my computer which I no longer own. I would apppreciate if you could credit my card for this amount back to my card . I did not agree to reorder this service Please resond back to me @ [protected].

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MargeS96
US
Send a message
Feb 28, 2010 7:43 am EST

Billed for Trend Micro software (perhaps auto bill?) that I do not want and cancelled over the phone more than a month ago. Changes have not been refunded. If this is an auto bill, I do not want the services any longer. I no longer have a PC computer. Reference No. NN91D5MB on credit card statement.

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Pat Rand
Portsmouth , US
Send a message
Mar 02, 2010 10:09 am EST

We did not order any service this year' Please remove billing from our credit card. Thank you.

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Pat Rand
Portsmouth , US
Send a message
Mar 02, 2010 10:13 am EST

Did not order service. Please remove from credit card. Thank you.

P
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Pat Rand
Portsmouth , US
Send a message
Mar 02, 2010 10:15 am EST

Just appeared on credit card. Did not purchase. Remove from credit card.

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larry d. wright
St.Joseph, US
Send a message
Mar 06, 2010 4:33 pm EST

received a charge of $47.76 on my master card statement that I did not place!

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Ruthstrom
Clay Center, US
Send a message
Mar 08, 2010 4:18 pm EST

I purchased your protection for my Computer on Feb 5, 2010 for $49.95. I received my Statement and I am charged for 3 $49.95's. I do not have $268.97 for this and if not paid in full I will have interest, which I cannot have. Please give this your quickest attention as it is due by March 20th. A new customer Ava Ruthstrom

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G. Marianne Dow
Wilkes Barre, US
Send a message
Mar 17, 2010 8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Received an Activity report on a Citizens Bank Credit Card that has been Closed due to inactivity. Transaction Date [protected] Reference Number 55131580047400680153958. this was assigned to G. Marianne Dow on a credit card [protected] that was closed.

Please advise... e-mail address MaMar5678@aol.com

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Donna Harrell-Ward
Grand Prairie, US
Send a message
Mar 17, 2010 11:44 am EDT

[protected] my virus protection expired, a popup came offering several types of virus protection. I ordered what i though was legitimate service which I have not recieved and don't know were to retrieve the service, that's if there is a DRI*TREND MICRO, two debit card withdrawal one for 73.90 and a second debit 6.95. I would like my money refunded.

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VRB
US
Send a message
Mar 17, 2010 1:08 pm EDT

BILLED FOR A PRODUCT I DID NOT REQUEST OR RECEIVE. WANT MY MONEY REFUNDED

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treseac
sherwood, US
Send a message
Mar 19, 2010 10:17 am EDT

I was also scammed i did not order this product but i was charged on my credid card!how can i get this off of it i wasnt a refund it does not seem right for me to have to pay for something i didn;t get

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Sbtopp
Williamsburg, US
Send a message
Mar 22, 2010 12:29 pm EDT

I did not order this product and needs a refund.

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betty schwensen
Arlington, US
Send a message
Apr 05, 2010 9:44 am EDT

I was billed 39.95 For Dri*TREND MICRO on my credit card. I would like for this charge to be removed.

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Ellyn
Watseka, US
Send a message
Apr 18, 2010 4:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Was charged $42.45 on credit card--didn't order . Need to reverse charges NOW!

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Trend Micro is ranked 3 among 20 companies in the Antivirus Software category