Trend Micro
Reviews and Complaints

I found this bill on my Capital one bill I did not want this I want my account paid back.

Did not receive, do not recognize

Trend Micro is a virus itself and they should be sued. It literally sends log files of your personal information to their company when you uninstall it using their uninstall tool. If you ask me it’s worse than ransom ware.

I had the same experience it ruind my macbook
I neede to reinstaal it and buy an osx removal software to properly deinstall this bad software

Never had problems with trend micro, and that includes renewals / autorenewals. It is pretty clear on their page when you purchase the program if it is with an autorenewal or not and there is also an option to turn it off at will!

i was charged for this and i didnt ask for it and i want my money back

I was charged $39.95 by Micro Trend on a computer I no longer use. I feel that this is unfair; they did not ask my permission to renew this service or to charge my account.

i was charged for a service i did not receive on my discoer card which I have filed a dispute with. If this is something that originally came with my lap top I have chosed my own services andpaid for accordingly Please remove the chage or I will take further action. Looking at the number of complaints posted it would appear that this is a service not welcomed by most

Margaret K Shuck

Please have a live person on the other end of the phone answering calls... You have some numbers on there that are not even real?

How can you charge a credit card without authorization? Please credit my card..
I will no longer do business with you until this is cleared up. I will post on here when it is fixed.. I expect to hear something soon. 02/17/10
Thank you.
Cathy
tokitkats4@aol.com

Laura Hagan lhagan23@hotmail.com I no longer have the product and need a refund. $39.95

I have been charged on my credit card . Donot have the service, haven;t for over year. I have another service. I would like to have a refund. My somputer messed up had to remove everything . So I have another product.

1-5 2010 I was chared 39.95 on my credit card, I didn't renewal it and I want it remove from credit card. lhagan23@hotmail.com

Hi on 01/24/2010 a charge was posted on my credit card (discover) and Idid not authorize it. I have not talked to any one from your company on a renewal /order so I would like this charge removed from my card and all future dealings ceased. I do not need coverage as I have it with my internet service (comcast) I have spoke with my credit card and told them I am disputing the charge. thank you . roxjac@comcast.net please respond to my email so I know you are working on this.

Same exact thing happened to me. Not only did they do this once to me, I just got my 3rd auto-renewal charge. The first two times they insisted that it would not happen again AND the computer it was on, does not even work. I hope someone who can afford it will sue them. Trend Micro needs to be investigated and audited for their billing practices.

I have been billed 42.80 on my credit card 11/20/2009 and purchased nothing from your company, EVER! This is not a renewal, nor an original purchase, I have never done business with you and want my money returned immediately! I also have no issue in contacting the attorney general in this matter. I realize that the amount of money we're talking about is fairly small but it is the principle. I have never chosen to do business with you and you have stolen from me. I look forward to a speedy return of this money.

I made an online purchase nov. 10 to continue my trend antivirus coverage...the order was to be charged at $31.95 as per advertised upon purchase...however, my credit card reflects $39.95..which was actually more costly than if I were to purchase the disc and download myself...I have tried on several occasions to get a representative to assist me...with no success, I hope someone will acknowledge this email and help me.

I was charged $38.47 for something I have no idea what for. Only used card twice this month. I would like my credit credited for that, amount. I have never heard of DRI*TREND MICRO ORDERFIND.COMMN, and have no idea how they charged my account. I exspect acction to be taken I have already contacted my bank and was advised to attempt to cantact DRI*TREND MICRO ORDERFIND.COMMN. Would exspect action be taken.

I ALSO GOT CHARGED 44.95 12/11/09 AND WOULD LIKE TO HAVE THIS AMOUNT CREDITED BACK TO MY CREDIT CARD IMMEDIATLY. I HAVE NOT USED TREND INTERNET SECURITY FOR MORE THEN 9 MONTHS AND NO LONGER NEED THIS SERVICE. HAD CANCELED THIS BACK THEN AND WANT MY MONEY BACK ASAP!

I want this taken off my credit card I was charged $79.90 and I did not want this Thanks

The only way to stop them is to get a complete new card. I have went byond measures for three years with this company trying to get a refund every year. If you have the same card number they will keep charging you. My card on file with them expired three years ago. Every year they just guess at the expiration date and recharge me. It was proven today when I called my bank as they said they tried to submit the card 2 times with expired date on card. Third time they guessed the date and transaction went through.

I have been charged 47.76 on my credit card. I did not authorize this. I want it taken off my credit card. I called the credit card company and they said there was nothing they could do. I have a reference #. How do I get this off my credit card? jmarn69@yahoo.com

or contact your banks's debit card claims dept to stop recurring charges.. most have 02 codes..either that or to be safe since most software or magazines do recurring charges, block your card. get a new one.

frances, block your card.

I need those in charge of Trend Micro to stop their unjust practices in obtaining services without the consent of the buyer and continuing to charge to card accounts for services not rendered.

I have been charged $38.87 on my card for Trend software I did not order and do not want. I am asking Trend to stop charging my card account each year. I have not used Trend in over 5 years yet they continue to charge the service to my card account. Submitted by Frances Grams, San Antonio, Texas.
It has been impossible to contact Trend Micro and get a response.

Please remove a charge of $68.38 that you charged my credit card on September 21, 2010 I did not authorize this charge and no longer have a computer.
rbcaengel@verizon.net

I was charged $44.95 on my debit by dri *trend micro, orderfind.com on April 5, 2010. I did NOT order this and I did NOT authorize this amount to be taken out of my checking account. I want my money put back in my checking account NOW! I will be contacting my bank. If I do not recieve my credit to my checking account I will have to take the next steps. You do not need a photo.
Monica Martinez
LuckyMM04@Hotmail.com

I was fraudently charged over $1700 by DRI Nuance www.orderfind.com, MN for product I did not order. I'm not sure who this company is but the recent notes on this forum leads me to believe I'm not the only one. I will be following up on this complaint with all the necessary authorities.

For the past three months I have been getting charges from this compay. I want my money back!

I was "double billed" for DRI Trend Micro antivirus ...very unethical of them to bill you for twice or more than the going rate...I disputed the charge on the credit card...will look for another antivirus program with a better reputation than Trend Micro.

I have been charged by Dri*Trend Micro orderfind. and did not order this and would like it removed from my charge.

i was recently charged for this renewal and i was not notified. i would like my money returned promptly because i do not even need this trend micro anti virus for my computer. i would also like to be taken off of any type of list that i may currently be on so that i do not get money taken from my account without being notified from now on thank you.

I AM BEING ASKED TO RENEW MY CONTRACT AND I JUST RECEIVED MY STATEMENT(VISA) AND YOU HAVE BEEN PAID. I AM TRYING TO CALL YOU TO TALK TO A PERSON. WHERE IS YOUR PHONE NUMBER.

Hi on May 10, 2009 I paid for Trend Micro anti Virus for my computor. A couple of weeks ago I had extensive work done to my computor but unfortunately they deleted my downloads. Please send me my protection to update. Rosemarie B. Gilbert or rsmrgil@myfairpoint.net Thank Yolu

We just renewed our virus protection. Just got it back on our computer anyway. Now it comes up that its expired. It just read that we had until the end of the year, which is crazy because on April 4, 2009, we renewed it. So would think it would be good until April, 2010. Tried to call the 800 number on the folder which the disc came in, and we were told to go to the website. Hopefully it gets straightened out. Virgie and Dick Kraayenbrink Pella Iowa

Charged 39.95 on 12/28/09 did not order this and want crdit for it!