DriveTime Automotive Group
Reviews and Complaints

HMMM, I love these DT complaints, so like i tell everyone else. the only person you have to blame is...YOU! They state in their contract the price, the interest, and the total amount that they are going to charge you for a car. Guess what... you agreed to all of that by signing a CONTRACT with them. DUH! So all these talks about suing is dumb. if you didn't agree to the terms and conditions, you would not have signed the contract and thus would not be in this situation to begin with.

So what did we learn? Spend a few minutes shopping before you drop $ 16, 000 on a vehicle.

PS: even $12, 000 is a bit too much.

I purchased a Ford 2006 Freestyle SEL March 4th 2016 here it is May 2nd 2016 the first night I had it less than 12 hours my son seen a roach now I have nothing but roaches in my car when I had to call them they said is not covered by my warranty and that was less than 24 hours after I got it I haven't autistic son that is petrified of the bugs any bugs for that matter they said my warrant was not covered by it they gave me a problem about my oil change my transmission slips and I can't even check my transmission fluid to see if it's low I get a letter every week sometimes two or three and I don't have insurance when I do I completely agree with it please include me in a lawsuit please feel free to contact me lisacoker41@gmail.com thank you for your time and consideration in this matter but I can't give up the car because I have nothing else and it's I put everything I had invested in this car

Drive time is run by criminals Daniel Valenzuela is the the corporate trainer and is a felon ex convict who did prison time, please run a back ground check on this drunk who is married to a [censored] bartender .

Companies that deal with high risk clients hear every excuse in the book as to why people don't make payments or return rented property and they don't want to run the risk of getting accused of targeting any one group so they are strict with everyone. It is not DT's fault that their customers have shown themselves to be untrustworthy in regards to borrowing money, and while they might not have the best customer service they need to be tought with their high risk customer in order to keep losses down. I don't know anything about their collections department, but if they are calling and harrassing customers for payments against the law you should document and file a claim. The fair debt collection act is very specific in what it allows a lender to do in regards to collections. In regards to the prices of their vehicles, DT probably makes the same as any other dealership after you figure in how many of their customers default on loans and don't pay in full. There are more expenses incurred in high risk lending so if you are in the market for a car and you have poor credit there are only two options pay a higher price and interest rate or pay cash for a cheaper and less reliable car.

i have just had a child and ill be out of work for 6 weeks all i get for matenity leave is 1000 dollars so i called drivetime to have 2 payments moved to the back of my loan these S.O.Bs told me since i do not have an income for these 6weeks they could not help me, but when i go back to work to call them and they would be willing to work with me then what bull when i go back to work i wont need there dang help. F YOU DRIVETIME

@Tiab

Having bad credit bars you from receiving quality customer service in every industry. Your credit automatically tells a creditor that you are a risk. You, and all other DT customers are high risk. The system that's used when financing people with poor credit is based upon a risk, reward system. The higher the risk (bad credit), the higher the reward (higher rates and poor quality vehicles) yields greater profits for the dealer.

On another note, how did you get a 2005 Camry from DriveTime? 99.9% of their vehicles are domestic (produced within the United States). I'm astonished by the fact that you returned a Toyota. Also, the proper spelling is m-a-l-t-r-e-a-t-m-e-n-t, not mal treatment.

Sincerely yours,
Me.

Bought an 05 Camry from drivetime. After one day check engine light came on. The vehicle was not fairly priced and was not mechanically sound. Just because your credit is poor does not mean you deserve mal treatment. Life happens and when things are bad it is very easy to ruin your credit. Thank God, they do have a three day vehicle return agreement. The car has to be driven under a certain number of miles and in same condition as purchased. Tou do have to pay a restocking fee of $175. The thing that really makes no sense to me, is that I paid cash down payment, but for some reason I have to wait seven days to receive a check.

TO HELL WITH DRIVETIME!

!TO EVERYONE THAT HAS FINANCED A VEHICLE FROM DRIVETIME!

Your credit has kept you from purchasing/leasing/financing a vehicle from a better dealership. Be glad that someone is willing to release a vehicle to you without full payment upfront. This business is based upon the risk reward system. The higher the risk (you, because you have an established history of not paying those who loan you money), the higher the reward needs to be (Banks/dealers charge you so much because they are assuming all of the risk, therefore, you don't get to bargain with selling price, interest rate, or monthly payment) for the seller because they already know that you probably won't pay the money back.

Quit complaining about how poorly you were treated. The girl that went out of town, boo hew. You owed a payment, you didn't make the payment, you suffered the consequences. You are an adult, take responsibility for your actions. Do not complain when your vehicle is repossessed if you are in default. Your contact, which you should have read prior to purchasing, clearly states that you are required to pay on a certain date. None of this should come as a surprise to anyone.

Let's be honest...you have the right to [censor] and moan about how you were treated. People with lower credit will always be judged. Your credit is always a direct result of your past. Bite the bullet, make the payments, and move on. I have seen people benefit from financing vehicles with Just Right Auto Sales, JD BYRYDER, and Drivetime. You can only blame yourself for your credit. OK? Any questions, I don't care. Thank you for finally hearing what you deserve.

### DRIVE TIME! I have never experienced a more ### group of attitudes. Every person in that building had a sense that they were doing me a favor. When they told me what I qualified for, they then began to tell me that regardless of a cars dollar price, I couldnt get into the one I wanted. No. Instead, I had to look at the ones they wanted me to look at. If I wanted to get into another car at the same price, suddenly, my down payment went up. Deciding NOT to buy a car from these people was the best decision Ive made in a very long time. They RAPE people on a DAILY basis there. Whats the most ###ed up part about it is, they have a sense that we should be thankful for the BUTT ###. Thank you Drive Time. Could you please RAPE ME HARDER! I ended up buying a car at a regular dealership. I only got RAPED with a little dick there. My advice, RUN! RUN away and never even go close to those ###s. They dont give a ### about you or your situation. All they give a damn about is MONEY! Customer service does not exist for these ###S! ### YOU DRIVE TIME! ### YOU IN YOUR FAT FILTY ###!

Someone needs to start a Class Action Suit against these EVIL Giants. Call President Obama. Maybe he will bail everyone out. My daughter is stuck in this same EVIL Corp. they call APPROVED, APPROVED. Only your making a deal with the devil.

Drivetime is extremely unprofessional, rude, law breakers. This company filled in my name on paperwork and submitted with a unrelated signed form saying I gave permission to have my personal information released to them from my employer after I have had this car for three years. I am current in payments etc.. even though the car has not run in two years. It stems from the fact that I do not return phone calls when they start calling the day after the payment is due. I usually wait a few days to make the payment because I am so disgusted with this company. They violate the law every month...I encourage anyone who has done business with this company to checkout: http://www.driveslime.com and offer your stories / comments etc...to expose these people and bring them to justice.
Thanks.

The comments here are so familier to me. I too had a car from DriveTime, as did my son. We both went through the same things with them as everyone else here has. If we were one day late with our payments, the calls would start (even if we called them first to make arrangments). I once even accused them of not putting notes in their records of the conversation we would have with their customer service because with every phone call, they acted as if we had never spoken to anyone before that. We too got tired of the phone calls and stopped responding, or even calling them when we were late with our payments, because it did no good to speak to them. As far as the conditions of the cars when we first bought them; my son had immediate problems with his car overheating, and when he took it to DriveTime mechanics, they told him that the problem was not theirs to fix , because it was not part of the warranty (that was only a week after purchasing his car from them), and when he called the dealership where he bought the car, they acted like they were perplexed as to why their mechanics would say they couldn't fix it, but he was never able to get the mechanics to agree with the dealership people, so the problem never got fixed by them. The first hour after I bought my car from them, I was driving down a busy street and came to a stop at an intersection. The car started making a horrible scraping and clunking noise. I pulled into a parking lot and my son took a look at it and found that the brake caliper had lost a bolt (good thing I wasn't on the freeway). When I called the dealership, I was told that they would send a tow truck and have it towed to their mechanic shop, but that it would take three days to get it fixed. While waiting for the tow truck, my son walked to the nearest car parts store, bought the needed bolt and fixed the caliper for me (so why would it have taken DriveTime three days to fix it?) By that time, the tow truck had never shown up, so I called DriveTime back and told them that my son had fixed it. But they hadn't even called the tow truck yet - after an hour had passed! The car ran ok for the first couple of years after that, then it started having transmission problems - something a 4 year old car shouldn't be having already. It would not shift right away (automatic), and when it did, it would slam into gear and the engine light would come on and I would lose my passing gear. When I turned off the engine, and restart it the problem would dissappear until the next time it did that. One time it got stuck in first gear. From day one, I was suspicious that the car had been in an accident because the car always pulled to the left while driving, and when I first purchased the car, I found paperwork from a collision repair shop in the glove compartment. I suspected that the car had been in a roll-over accident because it had an area of unmatched paint from the front passenger side of the car up to the roof.

Three years later, I am now driving an older car that I purchased with cash, as is my son, and we no longer have to deal with DriveTime's harrassing calls. I am so happy to have a car sitting in my driveway that belongs to me, even it is an older car, and it is in much better condition than the one I had from DriveTime. If I have to make repairs to this older vehicle, it is nothing in comparison to the outrageous payments of over $400 a month that I was paying DriveTime, plus my insurance is much, much cheaper too! If anyone can dump those DriveTime cars, I say do it and do it now.

I agree all Drive Times should be investigated and closed. I bought my car almost 3 years ago and have had nothing but problems with them every since. The car I purchased had a bad transmission and igination and was suppose to be fixed and never was. We had to spend $2,500 to get to get teh transmission rebuilt and we explained it to them they said we qualified on getting a credit for half of what we paid and now it has been over a year and nothing as been credited and so on. I have written letter and called so many times I get even more upset thinking of all teh time we have spent on this crap. They also failed to tell us that the car had been stolen before hand but what should expect from a company that rips people off. If you are smart you will never purchase a car from them in any state that they do business in. I have paid almost $22k for a car that Kelly Blue Book at the time of purchase was $12k. The company is a joke and should be reimbursing all its cusomers for the damages and stress it as creadited in our lives. I have never been able to get a hold of anyone at corporate or teh location we purchased the car from, it seems that they lie and give you fake names when you speak to someone because if you call back to follow up on something or you return thier call that person does not work there and myserously they regard your calls to them and enter notes but somehow they all disappear. BEWARE of this company and I ask everyone to spread the word to everyone you know and ever met not to buy or do business with them EVER.

Drivetime needs to be shut down in Florida as well. That place reminds me of Satan...in the way that they are all nice and sweet in the showroom and promise you anything to get you to sign the paperwork, but as soon as you are off the lot, the horns come out and it suddenly gets very hot. Now, my vehicle has run pretty good in the two years we've had it. The main problem is stemming from the fact that it is a 2001 Pontiac Grand Am and has a anti-theft device called Passlock, and since we do not have the original key, sometimes when you go to start it up, it will detect that you are tampering with the car and shut off the fuel supply, therefore, not allowing your car to be started, or "stolen" and you have to wait 10 minutes to try again. This can be very annoying. This isn't even the biggest problem I have though. I was told by the salesman on the lot that it was very important to pay the first 6 months on time, to establish a good payment history and after that time if I had issues, they could help me out. Well, that was just a crock of crap now wasn't it? The bi-weekly payments are sometimes hard for me to do and I asked if I could do montly and I would even pay a little extra and I was told NO. Okay, fair enough. So, I was a little short on my payment so I paid the full payment and half of another. The following payment I did the same thing, plus some extra for fees and such. Corporate keeps calling me and its pissing me off. Once before my husband went in the dealership to make a payment and he was late by a day or so and they had someone come out and talk to him...for almost half an hour. Sheesh. It's like you can't just pay up and be done, they have to lecture you and everything. Banks who loan you money are more flexible than these bloodsuckers. I'm like, well I could call them back, but I don't feel that I should have to, since I have paid up my payment to them. What could they want besides harassing me over the phone? Also, I got tired of trying to be up front and call them if I knew I'd be short or late on a payment because they sit there and say "can't you borrow the money from someone?" Um, no, if I could I would've by now. Besides that, I pay a total of 410 a month for a car that was 4 years old when I got a hold of it. I've paid less for a newer car, even with my credit. The point is, when I got this car I was in pinch and I didn't have alot for a down payment. When I pay this vehicle off next year, I will never come within a foot of a Drivetime dealership and I would never refer anyone I cared about to them either. For those of you who know what I am talking about, when corporate calls you and they leave a message, they sound the same each time, like it's the same person calling, but they leave different names. If you call and ask for the person who called you, they are mysteriously never there. Weird.

ok drive time contuinualy every month 2 days after i make my payment on time call me and d emand payment as they say we are a month behind we have faithfully made are payments on time never missed a payment yet they hound us to the point my hubby got fired from his job because of it it is stupid now they want to garnish wages for 90 percent of income plus take the car they are out of their minds some one should stop them this is a terrible place that cheats people out of money in these hard times that is a crime what a terrible sin

Don't feel bad about it, I made my payment on time for 2 years (early) and recieved collection notices and nasty phone calls from a guy in San Antonio named "Domingo" in the collection department. Later this year when my account was still current I got a demand letter for a $1686.00 dollar payment that wad due along with my regular payment of $424.00 or surrender the car. This amount was not written on the contract nor did I recieved a letter. Well I got a notice from my Credit Protection agency stating Drive Time Charged Off my loan as a loss.
Of course they reported the car to the police Department as a repo and I surrendered it last month to avoid being arrested for their stupidity.
Now, you think your problem is worst.

I HAVE BEEN A CUSTOMER OF DRIVETIME CLOSE TO TWO YEARS NOW, HONESTLY, I HAVE NEVER BEEN LATE OR MISSED A PAYMENT UNTILL AUGUST 2008, IN WHICH I WAS $30 DOLLARS SHORT[FOR THE FIRST TIME]AND YOU WOULDNT BELEIVE THE LEVEL OF CONVERSATION THAT WENT ON BETWEEN MYSELF AND ONE THE AGENTS OF DRIVETIME!I MEAN I WAS BELITTLED BEHIND $30 DOLLARS -IM CURRENTLY SEEKING A WAY OUT OF MY ENGAGEMENT AFTER I PAY OFF MY INTREST.I SUGGEST TO NEW COMERS TO SEEK AND DO BACKGROUND CHECKS ON HISTORY OF THESE TYPES OF COMPANIES BEFORE SIGNING ANYTHING!I DO NOT RECCOMMEND DRIVETIME AS "THE GO TO GUYS"

I fell for the Drivetime ads and was supposedly approved for $735 down, $435/mo. When I approached the dealership I noticed right away how the inventory was all these older model cars. My radar was going off to leave. So I went through the paperwork and stated I was looking for low mileage and at least 2017 and above. They told me I only qualified for a 2014 Jeep with 70,000 miles and I’d need $4000 down! I left, went to CarMax and was approved and rode out same day with a 2020 Kia Soul, with only 9785 miles! My down payment was $2000! Go to CarMax. They have a huge inventory of wonderful low mileage cars. I’m telling everyone I know to NOT go to Drivetime.

My husband brought 2008 Honda Accord. We haven't had the car for 5 days and decided to return it because it is to small and we stay on a dirt road and the car sits low. My husband had called Drive Time and they told us we can switch the car out and asked how many miles is on the car. He told them and they said that we were only allowed 300 miles during the test run. My husband wasn't aware of that and they told him that we would be charged 1.00 per mile which added to 248 dollars and that would be deducted from our down payment. I have never heard of anything like this. So in other words we would have to come up with more money in order to be placed in another vehicle and when the company did his paperwork, they put the wrong SSN on the application and the finance company had called and told my husband that he needs to go back to the place where we purchased the car and redo the paperwork. Drive Time can say what they want and try to make it look like they are actually trying to help people, well you help people by not trying to use the fact that people needs vehicles so I"ll sell you whats available to you but its a bad deal. Being thoural is essential and not only that why is it that difficult to be switch out a car. This is rediculous. Everybody is not the same regardless of what Drive Time say. People do need second chances, but don't use it as a tool to bully your customers. Its degrading enough when you are already in a bad situation and then find out that a reputible company that comes on TV and make themselves look good but only to find that there are hidden issues in the contract that makes it difficult for the the customers. I'm sorry Drive Time. What we are dealing with sounds like a rip off to us. How are you going to charge someone for mileage. This is not a rental. So for us yes it looks like we are going to have issues with this company also. We were really trying to get back on our feet. Dianne B

Do not go here I was sold a car with bad rotors and break pads and they are refusrefusing to fix it they are crooks

On Saturday, April 8 I was at Drive Time in Waukegan and I received the worst customer service ever. I am legally blind and I was told that I could not purchase a car in my name and using my credit without a driver’s license. I explained that I don’t have a license due to my disability and I was still denied the right the purchase a car. I was actually asked why I needed a car. Drive Time does not respect the rights to accommodations or the buying power of individuals with disabilities. I went down the road to Rosen and received top notch customer service AND I was able to purchase a nicer vehicle at a lower interest rate….in my name, with my credit.

First off you approve everyone then after you dont help the person if they need the payment less, its my first car and its the worst place i could think i can build my credit and also i only had the car for 2 months and it had over 5000 worth of issues on it the first 2 weeks of getting it and the car was forced on me without me asking for that one. They pick your car not YOU

If you COULD have gotten a NEW car, I am sure you would have, but Im guessing your credit was terrible and you had no choice but to go with a sub prime lender. I used Drivetime to my advantage and it served me quite well. www.DrivetimeRocks.info

PLEASE STAY AWAY FROM THIS PLACE... IT IS NOT WORTH THE HEADACHE! I understand sometimes our finances get in a rut and you have to do some things just to survive but buying from this place will cause you more stress than you had before. I have had nothing but bad experiences with this place, starting with the wrecked car they sold me that they patched up good enough just to leave off the lot and then things start to fall off the vehicle within a week. After purchase I made my first payment in October 2015, month later (November) I was given a referral bonus (which I had no idea I was receiving) but because I was not aware I had to cancel my auto-pay they debited my bank account and caused several transactions to not clear my bank as well as being charged NSF fees with my bank. Well the following month I went to make a payment and I noticed I was charged a NSF fee by DriveTime for the payment they tried to debit that they had already received from my referral bonus. And by the way when you ask to speak to a supervisor they tell you they don't have supervisors, everyone is an equal employee, but when the CSR needs assistance with processing information or they have questions they say let me put you on hold to talk to my supervisor. This company needs to be SHUT DOWN! It's already bad enough they RAPE, ROB AND KILL you with the interest rate, which I thought such high interest rates were illegal as well as raising the prices of these vehicles to outrageous prices. But what's even more sad is that I've seen countless reviews and reports of bad business from this company, but no one from the corporate office ever replies to address the issues (non executive employees don't count). They are just blatantly in your face saying: "we do not care about our customers", "we are only here to take your money", "we don't care if we give misinformation or we don't give any information", "At any expense rip off any and everybody that you can". Please educate yourselves before you purchase a car from these people, don't be blinded like me. I use to ask myself when I first bought this car and all the issues started, "I wonder how RAYMOND C. FIDEL- CEO, MARK G. SAUDER -CFO and JON D. EHLINGER- EVP can sleep at night knowing their consumers/customers are not being treated as if they value all that high interest and money they receive from selling over priced vehicles. And it dawned on me, they're sleeping pretty good off our dime while many of their customers miss sleep due to their bad business practices. If all possible stay away!

We have had the same issues with drivetime, we bought a 2006 dodge ram in 2010, the day after we bought it the vehicle started surging while at a stop, the air conditioner then went out. The vehicle went in for warranty, they fixed the air conditoning at the AAMCO where they warranty it in Sanford Florida. 2 weeks later the air conditioner went out, and they would not cover the repair, we contacted corporate office for warranty and they told us that they would not cover it but we could maybe pay half and they would add the rest to the vehicle contract. The vehicle is like all the others that we have read about, drive it off the lot and it breaks. When they sell you the vehicle they brag about the warranty... lmao what a sales pitch that is, they might as well put a hammer, screwdriver and pair of pliers in the trunk for you, cause you would be better off... Stay away from Drivetime! this company should be shut down and forced to pay for all of their gimmicks...

Investigator of Corp if you are real post your real name and phone number so everyone will take you serious and not a troll.

Most of you people are weird. I don't work for DriveTime, but I'm considering a position with them. The most common thread I have found here is, "it's too expensive". Ironically enough, you know exactly what the "out the door" price is and what you're bi-weekly payment is, too. If you don't know what your budget is and you're just getting a car based on impulse, then that's your ignorant way of dealing with life and that's probably why your credit is bad to begin with.

DT does not prey on people who need help. It's you that needs the help. YOU all walked into the dealership and YOU sat with one of the sales people and YOU signed on the bottom line. With some of the credit scores I've read about, you don't have a chance in hell of getting a traditional loan from one of the national car dealerships.

If you wouldn't have screwed up your credit to begin with, you wouldn't be in the position you're in. You people eff everything up and then file for bankrupcy. WTF! Who do you think pays that price... It's me and the other tax payers in this country. That's why DT's prices are high and why they have high interest rates. Stop screwing up your world and you wouldn't be in this mess. Stop victimizing yourself and grow a pair. Realize that you're in this situation because of you... otherwise, you wouldn't be utilizing a service like DT. You pay the outrageous interest rates for a year or two and learn how to live your life more responsibly. Then, you refi at a better rate and work specifically to better your credit score and get your payment down.

You can go to DT and get a halfway decent car, at a higher price and have the 6-month, 6, 000 mile warranty... or you can go to an actual dealership. They have an AS-IS lot with cars under $10K... but it's AS-IS... no warranty and if the car is even close to 100, 000 miles (which is what it takes to get on the AS-IS lot)... you won't be able to get it financed.

Not everything works for everyone. If you feel you've been screwed over by DT, get off your ### and make a complaint with the AG in your state. It's ridiculous how lazy and ignorant you people are. It's really disgusting knowing how many of you have already FUBAR'd your lives and credit history and now you want the rest of us to feel bad for you because you buy more stuff you really can't afford.

purchased a car in June from Drive time - I let them know immediately about noises. It still is not fixed, going in the shop a third time. Warranty won't cover issues that are clearly with this car/year. Yesterday, my grandson and I almost got killed when the car did not move in the intersection. It happened about a month ago

Sold a lemon. The vehicle they dold me was in a accident but claims just a used one. Constant repairs since April 2023 when they kept the SUV almost one month with low reimbursement on Ubers. Plus financial charged in Illinois are very high. Also lawyers keep calling drive time.

The company who bought drive time known as bridgecrest call 3 or 4 times a day after we have talked to them about when our next payment would be made i call it harasment..the lease agreement is a joke..these people know we are on a fixed income and drivetime knew it when they sold us the lease..

Selling bad flood vehicles & lemons
Taking advantage of people especially with the silver rock, inc., warranty that will not fix anything
Just google & you will find all negative info & law suits

This company is predatory lending company. You purchase a vehicle for $21, 000.00 and end up paying $70, 00.00. You make payments of $418.00 per month and only $88.00 goes toward your payment. This is so wrong on so many levels

Vehicle sold to myself and grandfather at 12K mark up price the vehicle is worth 1200.00 . We feel like we were taken advantage of, the staff never let us pick another sales person brought keys to our sales lady, stopped every thing and took us to a Kia Forte.

Me and my fiance purchased a car from drivetime they never told us it was once a rental car we have had nothing but trouble with it we've contacted them asking to get something else they pretty much said to bad we want our money we keep paying on it the blue book value is 6k at best we still owe 14900 on it the price keeps going up and up

There garbage

You guys I can not believe we are all having the same exact issues with this company! I filed my complaint with the Consumer Financial Protection Bureau... they are a federal agency that have already sued drivetime and won $8 MILLION DOLLARS! Let's take this crooked company down!

I brought my car from this car lot in 12/2018, and from a week when i purchased the vehicle it has been problem after problem first it was the headlights then it was the tracking keeps slipping and now the check engine light is on. I want to give this vehicle back with no strings attached i would rather walk.