DU review: For du correction and adjustment request for billing errors - account no 1.[protected]

Dear DU Telecom Customer Service,

I hope this message finds you well. My name is Mayur Lalit Makwan, and I am writing to address some discrepancies and errors in my recent billing statements. I have carefully reviewed my bills for December 2023, January 2024, and February 2024, and I have noticed several inaccuracies that need to be rectified.

I am writing to follow up on my previous communication regarding the discrepancies and errors in my recent billing statements. Despite my efforts to address these issues through various channels, including customer care and the Twitter team, I regret to inform you that only partial resolutions have been achieved thus far, and I am still awaiting full justice regarding the outstanding matters.

Since the end of December, I have been diligently following up with your customer care team,Subsequently, from the end of January, I escalated my concerns to your Twitter team, hoping for a more expedited resolution, it is disheartening to note that complete resolution has not yet been achieved.

Firstly, in the December 2023 bill, I was charged for "du Home Light" despite not having availed of this service. I understand that this charge has been removed from my January 2024 bill, but the adjustment for the December and February bill is still pending. I kindly request that this erroneous charge be promptly reversed.

Secondly, there are charges for two Home Wireless services [protected] and [protected]) that were cancelled immediately after acquisition due to non-functionality from the onset. Despite the cancellations, these charges have persisted across multiple billing cycles, and the reversals for both December 2023 (Both),January 2024(One Reversal done, one is pending ) bills are still pending. Additionally, in the February 2024 bill, there appears to be a partial billing for one of the wireless services. I request that these charges be thoroughly investigated and reversed accordingly.

Moreover, I have noticed an overpayment of 307.34 AED made on 26th January 2024, which was intended to activate a mobile number. This excess payment needs to be adjusted in my future bills as soon as possible.

Below is a summary of the discrepancies and requested actions:

1. Removal of "du Home Light" charge from December 2023 bill.

2. Reversal of charges for canceled Home Wireless services [protected] and [protected]) for December 2023 and January 2024 bills, as well as the partial billing in the February 2024 bill.

3. Adjustment of the excess payment of 307.34 AED made on 26th January 2024.

4. Adjustment of the excess payment of 492 AED made on 7th March 2024.