DU review: Process of the company which doesn't benefit the customers

I had a very bad experience with my DU services recently.

I landed in Dubai in August and got accommodation in Al Furjan Danube Glamz.

I had to go with the Du services

1. I don't watch TV. I need only Internet. but the company offers Internet only at exorbitant price and low speeds. forcing the consumer to go with the TV and Internet package for the Higher price.

2. You get very cheap pricing for a 2 year contract, the pricing is almost 40 % higher if you take it with out a contract. There is no option for a 6 months or 12 Month contract. only option is 24 months contract. God forbide if you lose your job, you will have to pay through your nose to get out of the contract.

3. If you cancel on the first day of your billing cycle then they will charge you for the whole month, but if you cancel on the last day or a few days before the billing cycling they cancel immediately and charge you for the month.

4. I visited the Kiosk in Discovery Pavilion, and was told that I could cancel through my App and would have to return the set top box to the Dubai Hill Mall.

5. Cancelled using my App, received a call from the Call center asking for the reason, and then told that i have to return the Set Top box to the mirdiff mall Du center, when I told him about Dubai hills he insisted that I have to go to Mirdiff.

6. Visited Mirdiff (From Discovery gardens ) After the Account was cancelled 24 hours before, They initiated the Final bill only after I visited them, Returned the Set Top box and asked for the 150 Aed Deposit, but was told that I can claim it only after the final bill is paid. Please note, till this time no body could tell me what my final amount would be, I asked the agent of the Deposit can be adjusted against the final bill, he said no it cannot be and I have to visit either Dubai Hill mall or Dubai mall to collect.

7. Visited Dubai Hill mall counter and was told that the deposit was adjusted against the final bill. When I asked why the same was not informed to me by message or by the agent. they only response was a blank apology.

Wasted 2 hours of my time travelling when they have a counter in Ibn batuta, which is just 5 minutes away.

Please recruit somebody who understands the needs of the Customer to improve process, to make the experiance better.

Most of the people who use the services are expats, who have no security in there job for 2 years.

I would recommend to all my friends about using Virgin Mobile services which gives a much better service and at cheaper rates. and what you require, not what the DU company wants.

Hope this review helps