DU review: Wifi

Account number : 1.[protected]

I had cancelled my subricption in the month of october after completion of 1 year and had done it via app, I never received a messaged from them and thats why i called them again and was told that its under process.

I had flew back to India for a month and once i came back , i had been getting calls from du to pay the penalty amount. I was clueless and thats why i started putting up mails and calls , they spoke to me in a very rude manner and were not ready to listen to the problem.

In december i had again put up a mail that remove the penalty charges , im not using it anymore but they still didnt do it and kept saying we havent received any cancellation from your end.

They fined me for 700 AED additional and after discussing with them , they kept saying that we have different dapartments for different concerns and you will have to wait for 2 days and this went on for like a month.

Few days back they said that we cannot validate your request, i said i need to speak to your manager , the agent said he will get back to me in 2 days , still no response

and today they charged me again for an additional month .

Ive called and called the agents and finnaly could connect through the manager and she was not ready to listen.

These people , they only know how to scam and take people's money and cheat them .

I was frustrated and paid the balance amount today because the du comapny is very cheap and will go to any extent to get the money , financially ustable company.

Even after paying , i called the agent Ms.Poonam to cancel it and again she said call tomorrow , we cant do it today

and its not even reflecting in my account , they are still showing the overdue charges even after paying the moeny and unable to cancel it.

have attached the proof pf the receipt and shared it via mail to du people, yet no response.

I need some action to be taken against this, thankyou

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