CB Vacuum Cleaners Dyson Repair service of dyson airwrap & customer complaints journey

Dyson review: Repair service of dyson airwrap & customer complaints journey

LaurenHiggins of Poole, GB

Dec 23, 2024 10:27 am EST

Verified customer

Featured review

After logging my repair request with Dyson on 17th November 2024 they scheduled collection via DPD for 1st December 2024. After waiting in for collection, nobody from DPD came to collect the item so they automatically offered re-collection saying 'sorry we missed you' for December 2nd. I was out on this day so requested they came on December 3rd again nobody arrived.
I contacted DPD to arrange redelivery again but they said Dyson needs to raise this as I am only able to do this once. Dyson then arranged delivery for 10th December but again nobody arrived. I contacted Dyson again they said they were sorry and rearranged a third collection date for December 17th. To no surprise nobody from DPD arrived so on 18th December I raised a formal complaint with Dyson. They said the next available collection date was January 4th which was unacceptable to be without my machine over Christmas they did not offer any compensation for their delays & faults. They blamed several reasons as to why the collection hadn't been made, my address was not easy to find, the repairs hadn't been logged correctly etc.
I then requested a complaints team contact me which they emailed on 17th December to schedule a call which I requested for 18th December. Nobody called until 23rd December where they offered a 9th Jan repair collection date and nothing further. I am beyond disappointed that a global company have wasted my time for hours to organise this repair.

Desired outcome: A new Dyson Airwrap sent to my address where they can collect my old airwrap free of charge.

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