Eagle Carports
Reviews and Complaints

Ordered my fifth building from Eagle on 10/31/15. Cancelled order on 7/12/16 because still not here. Same story as others i.e. took off from work for a no show, excuse of no installer in Ohiobut they are looking for one, I told them I can't take off on Mondays they said they only do Ohio on Monday and Tuesdays still could not get it here on a Tuesday in 8 months. They did not give a rats ### that I had bought 4 bldgs from them

I was a regional rep for Eagle Carports and I wouldn't let them GIVE me their product. They are Unprofessional as are their crews. In my opinion they don't stand behind their product and the product itself is inferior when compared to others on the market. Keep shopping and you will find a better product with better management team to behind it.

I had my carport installed on an asphalt pad. The installation team showed up at 6am to install my carport. I showed them exactly where I wanted my carport prior to leaving for work at 6:15. When I arrived home that afternoon to find that one corner of my carport was hanging off the asphalt pad even though the pad was at least 6 inches bigger than my carport all the way around. I called the next morning to report this matter and it was requested that I send pictures. I sent several pictures and the response I received was that I had signed off on the placement of my carport stating I was satisfied with it's placement and that it would be $150 to have it moved.. After telling them that I had signed off on nothing and was not even there when they completed the installation they said it would be up to the owner. The owner determined it would be OK for my carport to hang off the edge of my asphalt pad. Don't let them determine what's ok for your carport!

Regarding S and W Storage Buildings' comment about his/her dealer follow-through, I wish they were my dealer. I've had zero contact from my dealer, Richard Samide of Fort Lupton, CO since he drove out of my driveway with my 10% deposit check 2-1/2 months ago. And, it's still not installed! I had originally planned to order two other buildings from him after this one, but not now. I'll find someone else. Fort Lupton is a small town. Richard Samide moved here only about two years ago from Denver (amazing what you can find out about people on the interwebs). I'll spread the word around town about him and Eagle Carports and the seven other company names they seem to operate under.

My experience has been nearly exactly the same. Over a month after my order, Nicole called to schedule my installation. She said they needed a half-day window, told her it has to be a morning window, I work an hour away. We set an appointment. Tabitha calls the day before the appointment, truck broke down, needs to re-schedule. Lucy calls the day before the next appointment, needs to re-schedule again, crew lead says he can't make the appointment, having trouble with unreliable workers.
Someone from ECI calls the afternoon before the next (third) appointment scheduled for "first thing" Weds. morning, e.g., first install that day, leaves message that crew will be late. Returned call Weds. morning to find out how late, Nicole says she'll call me back. No call back, by 11:30, crew is a no-show, I leave for work.
Veronica calls Thurs. afternoon to say crew can be there "this evening". I say no, I'm an hour away, I need a morning window, already took time off for this this week, need to schedule for next week, she says okay, let me wee what I can do.
Same day, just before 7 P-frickin-M!, boarder calls, says crew is on site, unloading. I say, no, installation cannot be inspected properly in the dark, they are not authorized to be on site at that time, they are trespassing, call the sheriff if necessary.
No contact from NCI at all on Fri. This company is F Troop! We'll see what happens next.

According to information available at http://www.carportsbuyer.com/, it looks like the following companies are all related/connected: American Steel Carports, Inc., Coast-to-Coast Carports, Inc., Eagle Carports, Inc., Superior Carports, Inc., T-N-T Carports, Inc., Tri-State Carports, Inc., USA Steel Buildings, Inc., and West Coast Metal Buildings, Inc.
They are all owned by various members of the Torres family, and if you look at the contract terms available on some of the sites, they are all substantially identical.

I have been selling Eagle carports for a year.Sometimes the dealer that sold you the Carport just needs to step up and make sure your order was placed correctly.When I sell a carport or garage i always call and talk to the peson in charge of arranging set ups.I find out how long this will be and tell the customer.Eagle always calls the customer a couple days in advance to set this up.I also tell customer to call me if they do not receive a call from eagle.If a customer calls me I check with Eagle get exact date and return customers call.Eagle has a great product at a great price.I have 100 percent satisfaction with every sell i have made for them.As for the customer with the night installation all they had to do was tell them to come back in the morning and this wood have been done.One thing for customers to remember ALWAYS buy from a dealer who is established.I have always said a happy customer tells 2 people.A unhappy customer will tell 10.So step up for your customers and take care of all there needs