EastEssence’s earns a 1.0-star rating from 3 reviews, showing that the majority of customers are dissatisfied with their purchases.
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clothing
I ordered 2 dresses that were alike except for different colors with black accents. One for me and one for my mother in law. When I got them they were all black with the different colors on a very small part of the sleeves. They say satisfaction guaranteed and I even asked over the phone because of a previous order they had made me think was my fault that if I got something I didn't order would they take it back and pay shipping and they assured me they would. I sure enough this happened but after saying they would give me a refund if I paid the shipping to CA which is the cost of one of the dresses I sent an email showing how it was their fault they stopped responding and took the dresses off of the site so when I called about my return slip they had a new excuse saying I chose all black which is completely not true and I even have the proof of that. The choices were white and black the accent colors which I chose and the title of the dresses are the colors I wanted with black or white as accent choices not the entire dress. I have filed a refund from my bank and with the BBB. i believe this company does these things on a regular basis which is sad because muslim women need a place to buy clothes and they are taking advantage of us. The pictures are what was on the website when i ordered and the other is what I got.
EastEssence
Customer Service
Overall Satisfaction Rating
1 Reviews
39899 Balentine Drive, Suite 125
Newark, CA
United States - 94560
+1 510 943 4040
www.eastessence.com
be careful!!!
Disappointed with the quality. My friend said she ordered from them several times and I decided to try as well.
So, I wasn't just lucky.
First of all, I waited for too long. It took one month to get the items. All of them had a garbage quality. I didn't even understand that this package was from the EastEssense. I remember my friend's good words. Couldn't believe my eyes. And moreover, one item was two sizes smaller, even though I used their charts, I can prove it using the information from my profile.
Their customer service didn't help me at all, said they wouldn't refund and refused to answer my further emails.
I don't know what it was, but I am going to warn you that you may experience the same. Be careful.
I ordered 2 dresses that were alike except for different colors with black accents. One for me and one for my mother in law. When I got them they were all black with the different colors on a very small part of the sleeves. They say satisfaction guaranteed and I even asked over the phone because of a previous order they had made me think was my fault that if I got something I didn't order would they take it back and pay shipping and they assured me they would. I sure enough this happened but after saying they would give me a refund if I paid the shipping to CA which is the cost of one of the dresses I sent an email showing how it was their fault they stopped responding and took the dresses off of the site so when I called about my return slip they had a new excuse saying I chose all black which is completely not true and I even have the proof of that. The choices were white and black the accent colors which I chose and the title of the dresses are the colors I wanted with black or white as accent choices not the entire dress. I have filed a refund from my bank and with the BBB. i believe this company does these things on a regular basis which is sad because muslim women need a place to buy clothes and they are taking advantage of us. The picture of the black thing with the little piece of purple is supposed to be the purple dress and the blue one was the same.
the company hasn't provided the detail with the promised time frame
I placed the order on www.eastessence.com in the end of November. I emailed the seller and asked to tell the precise date of the delivery, because I went to vacation in the end of December. The seller told that I would get the order from 14th to 20th of December. I waited for the whole month and the order didn’t show up. The seller kept silence and he hasn’t informed me where my order.
Is EastEssence Legit?
EastEssence earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for EastEssence. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Eastessence.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for EastEssence have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
EastEssence Reviews 0
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Overview of EastEssence complaint handling
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EastEssence Contacts
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EastEssence phone numbers888 587 8417888 587 8417Click up if you have successfully reached EastEssence by calling 888 587 8417 phone number 0 0 users reported that they have successfully reached EastEssence by calling 888 587 8417 phone number Click down if you have unsuccessfully reached EastEssence by calling 888 587 8417 phone number 0 0 users reported that they have UNsuccessfully reached EastEssence by calling 888 587 8417 phone numberUnited States+1 (510) 943-4040+1 (510) 943-4040Click up if you have successfully reached EastEssence by calling +1 (510) 943-4040 phone number 0 0 users reported that they have successfully reached EastEssence by calling +1 (510) 943-4040 phone number Click down if you have unsuccessfully reached EastEssence by calling +1 (510) 943-4040 phone number 0 0 users reported that they have UNsuccessfully reached EastEssence by calling +1 (510) 943-4040 phone number+1 (778) 785-0423+1 (778) 785-0423Click up if you have successfully reached EastEssence by calling +1 (778) 785-0423 phone number 0 0 users reported that they have successfully reached EastEssence by calling +1 (778) 785-0423 phone number Click down if you have unsuccessfully reached EastEssence by calling +1 (778) 785-0423 phone number 0 0 users reported that they have UNsuccessfully reached EastEssence by calling +1 (778) 785-0423 phone numberCanada+44 203 372 4377+44 203 372 4377Click up if you have successfully reached EastEssence by calling +44 203 372 4377 phone number 0 0 users reported that they have successfully reached EastEssence by calling +44 203 372 4377 phone number Click down if you have unsuccessfully reached EastEssence by calling +44 203 372 4377 phone number 0 0 users reported that they have UNsuccessfully reached EastEssence by calling +44 203 372 4377 phone numberUnited Kingdom+61 261 452 289+61 261 452 289Click up if you have successfully reached EastEssence by calling +61 261 452 289 phone number 0 0 users reported that they have successfully reached EastEssence by calling +61 261 452 289 phone number Click down if you have unsuccessfully reached EastEssence by calling +61 261 452 289 phone number 0 0 users reported that they have UNsuccessfully reached EastEssence by calling +61 261 452 289 phone numberAustralia+33 176 660 930+33 176 660 930Click up if you have successfully reached EastEssence by calling +33 176 660 930 phone number 0 0 users reported that they have successfully reached EastEssence by calling +33 176 660 930 phone number Click down if you have unsuccessfully reached EastEssence by calling +33 176 660 930 phone number 0 0 users reported that they have UNsuccessfully reached EastEssence by calling +33 176 660 930 phone numberFrance
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EastEssence emailssupport@eastessence.com100%Confidence score: 100%Support
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EastEssence address39899 Balentine Drive, Suite 125, Newark, California, 94560, United States
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EastEssence social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all EastEssence contacts
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