Eckler Industries
Reviews and Complaints

I placed my order on a Monday, it arrived on Friday. The trunk pan was very well wrapped and had no damage, subframe mounts arrived as well with no issues. This was my first order and based on this transaction I am happy to continue to purchase what I need. Great service.

My order arrived quickly & well packaged. My only issue was not getting more! It seems the side ornament I ordered was for the right side but they were sold out of the left. I can't imagine someone only needing one but apparently the left side ornament is a hot seller! I will continue to check periodically until I find it. Thanks for an easy transaction. The website was also easy to navigate.

First of all was super surprised you even had the fx3 shocks in stock they arrived very quickly and we're very well packed they look amazing I am also replacing all of the bushings on my 91 Corvette with the fx3 option can't wait to see how it feels after it's all done barring any unforeseen mechanical issues after installation super happy with my purchase we'll look on your side again for other things that I need all of you there stay healthy thank you Dwayne

Don't bother to order from them. There are plenty of other companies that offer parts for automobile restoration. Ecklers inaction regarding customer service is less than one star. They will not support you regarding 3rd party order disputes. I've contacted Ecklers 4 times via chat and twice through email... It's just a black hole of not caring about your problem. Also, you are SOL regarding the 3rd party, in this case ***, due to the fact that you ordered through Ecklers. So good bye Ecklers... you suck!

Ordered item 11/02.Rreceived approx. 11/12. It worked for about 4 weeks. Sent it back 12/8. Ecker's received 12/13. Did not process until 12/29. I'm told that accounting is 21 business days out so that means I won't get my credit back until 1/31/22. It didn't take 45 days to take it out of my account. Call customer service takes at least 20 minutes to get someone. Will never do business with this company again and would not recommend them to anyone. It seems all complaints are in same category. Buyer beware !

First they refused to apply tax exempt status to my account until after all my orders had been processed and billed out, then they split up all my orders in shipping and made me pay the extra shipping costs, then 5 months after paying for and receiving my orders they decided I should've been charged more and sent me 4 invoices with a remaining balance due with no explanation as to why there was any discrepancy. I work in the automotive industry and order parts all day, everyday and I've never had to deal with a more incompetent group than Eckler's.

This company is unbelievable. There is no customer service. We have called for days, at all hours of the day and even on two separate phones, and still cannot get through. Their email does not go through. What a joke! We placed an order for nearly $300 and have yet to receive it or even get a tracking number. They are happy to take your order, but do not respond for anything else. Do not do business with this company. Find another company who cares about their customers. Very sad. We have done business with them for years, but sadly, they have lost us. I would actually check no stars if we could. Ken V

I ordered two items 1 convertible boot cover $180 + $25 shipping and a 6 pack of snap bottoms for $15 + $10 shipping. They sent me the 6 snaps and back order the convertible boot cover for 2 months minimum and charged me $53 for 6 half snaps. So I sent back snaps told them I couldn't pay $53 for 6 half snaps and I wanted all my money back and cancelled rest of order. They refunded $15 and that was it. That not except able. Will never use them again. By the way the computer shows they have this stuff in stock but then back orders it for two months. This place is a rip off. Wish I would of read reviews b4 using this company

DO NOT BUY from this company. They are thieves. I placed an order for a long project we're working on. I did not open the box and check my order in the 60 day window that they have for returns. I recently opened the box and found that a major component for the project is missing. They said that they cannot help out at all. I will never purchase anything from them again. If a major company cannot stand behind the products that they are shipping out why would anyone buy from them? I cannot believe that Eckler's can get away with stealing from people. Anyone reading this please take my advice and do not purchase from the thieves.

Was billed by them on 10/12 for a part "allegedly ordered" in August. I hadn't. ..billing stated prepaid credit card. I didn't complete order, Instead I chose to rechrome my parts, faster turn around. ( tribute car restoration) I emailed ecklers no response, called- on hold 25 min each time no answer. I have a part i don't need, can't return and get refund because they DON'T communicate with customers by phone or email if it concerns returns. How shady is that? I've observed after Complaintsboard.com complaint, they quickly respond to "put the fire out" claiming customer service and fault of customer. Too bad we can't attach photos of on hold times. Can't refute facts Ecklers. Your business practice is only the money.

On 08/21, I ordered a fiberglass replacement bumper. My bank was charged the $301 on 08/24, so I know my order went thru. A month later, still no bumper. I get online and was told that my order number was not valid, or words to that effect. On 09/20, I try calling in. After 45 minutes of music and recording espousing their great customer service, I hang up. I then sent them an email inquiring on my order. The site said it may take 5 days to get a reply to an email. As of 09/28, still NO reply to my email. Today I've been on hold for 45 minutes, still no person! I don't want to cancel my order because it is a unique item that I need. In past years, I have used Ecklers and my orders were smooth. Warren L. in CO.

I ordered a fuel pump for my 1963 Falcon from Eckler on August 9. I wanted to drive the car on my vacation. I tried to check the Eckler tracking, but it did not work. I called to check delivery status, and was told it was backordered to October ! The confirmation email from Eckler said delivery said 3 to 7 business days for delivery. Even though the confirmation email from Eckler had my email and phone number, no one bothered to call to say it was back ordered. When I found this, I ordered the fuel pump from *** and it was delivered promptly. I tried to not leave a star rating hoping the system understands zero star rating ! IT DOES NOT ! IT REQUIRES ME TO LEAVE A STAR RATING. SO I WILL GIVE THEM A UNDESERVED ONE STAR RATING !

I have been ordering parts for my cars and for cars of my car club members. I go to he internet website and enter year of car model and submodules and trust that the part this is brought out by this is the correct part for my car. I deal with many websites since we have different car models. I trust your information before i give out my credit card information. Now you tell me that I ordered the wrong part using the same information that I use on other websites. I paid for shipping and now I have to pay to return it. I just laid out almost $40.00 dollars and what I paid for shipping the wrong part $22.00 plus tax of $13.64 , almost $75.00 and I have nothing. Do you think that this is fair? I do not. I will no longer do any business with you all. Larry

I recently purchased the modern points upper plate conversion kit for my customers model a. When I received the parts I noticed that it was equipped with the cheapest points and condencer ever made. I installed it into the car and within ten minutes the car stopped running. Pulled the distributor cap and the points were melted because the condencer was bad. I bought a good brand of points and condenser from Napa and the car is still running fine. Spent several times on hold trying to get in touch with Ecklers and when I finally got through to them the person on the other end of the line was non caring and didn't even offer an apology. I have bought a lot of parts through this company but that was my last. When customer service comes into play they are terrible.

I placed an order Sept.2, 2021 for radio knobs and my credit card was charged on Sept.3, 2021. Itis now Sept.16th and I have not received my order. I have tried emailing, as they suggest doing, and I have tried calling for 3 days in a row. When calling, no one ever answers. I have waited for over an hour each time. Today I am just staying on line to see if someone actually answers the phone. I have not received a response from my email as well. If my credit card was already charged, then I should have the product by now. At this point I just want my order or a refund. I am very disappointed with this company. They say on the phone, while holding for hours, that they have "excellent customer service." Not being able to get in touch with anyone, I'm not sure how they feel that way.

I ordered parts on 8/27. I didn't receive an email confirmation or shipping information. I spent 7 hours on the phone over 4 days trying to get information on my order. I was told it was shipped UPS, USPS, and not shipped at all. Eventually I was told they don't know what happened to my order. We settled on them refunding my money and I was told it would take a few days to be credited to my credit card. It is 9/20 and I have not received the refund. Today I have been on hold for 50 minutes so far waiting to talk to someone. From my research this seem to be a very common issue with Ecklers. STAY AWAY FROM THIS ORGANIZATION! I will be disputing the charge with my credit card company as this seems to be the only way not to be ripped off by these people. 1 star only because its required.

I have submitted an order over 2 weeks ago...it isn't even recorded/reflected in the "orders" category of my log-in, and I have tried repeatedly to get ANY response from this Company, to no avail. I sent them an email BEGGING for them to contact me, by email, or by phone - NO RESPONSE. What is wrong with this Company? No Customer Service...yet they claim to have it! I have no idea what the status of my order is...as it is reflected as nonexistent in that category by the Company. I call repeatedly on the phone and no one ever answers! The order is over $1, 500.00 in amount. What do I do...go down personally to Florida? I just want a response...an apology, and a status check on my order...PLEASE!? Should I cancel my order & demand a refund? Joseph P., Pinehurst, NC 06/08

Order #[protected] third problem that I have with these people and that is not a modification to the hood I had to make that hole is I could closed the hood because it did not came when the hole that is supposed to have like the original Hood and the original Hood comes with those holes so can hook to the chassis and and plus you guys told me that I had to make modification to the hood so it can fit and all that supposed to be recorded by phone when you call it says that is been recorded for security purposes and even the manager from the shop that made that hood he told me that I had to make modification and I did not mean no modification I just made that holes so i can closed the hood even you guys don't even check who makes The hood because they're doing their bad job and you guys are doing a bad job

This company has the worst customer service I have ever seen as you can see from the other reviews. I ordered part in April 21 they took my money shipped some part's, as of 10/11 I still have not received all of my order. I have attempted like others that have left reviews to contact them, you are kept on hold for ever and no one will ever pick up the phone all the while you will get to here about there great customer service on there recorded message. They will direct you to email them and you may still not get an answer. I believe they are all out looking for new jobs that's why they don't answer the phone because with customer service like this they can't stay in business. With every review I see stating the same thing the only business they probably have is pissed off customers and they don't have enough people to take the calls. Would not recommend this company skip the frustration find your part's somewhere else.

This company is a joke. I placed an order on 9/14 and on 9/23 sent an email because they do not answer the phone asking about the status because online it said still processing, but they charged my credit card. I received no answer. On 12/28 was sent an email at 9:17am indicating part was backordered and there is no ETA and did I want a refund. At 9:23 am I responded and told them to cancel the order and refund the payment to my card. At 9:48 am I am sent another email indicating it is too late for a refund the part is in shipping and apologized for incorrect information. I then sent another email telling them this is ridiculous and they said sorry, here is your tracking number and if you want a refund just refuse the shipment when it arrives. Totally unacceptable especially when I already ordered the part somewhere else and received it in a few days. I will never use this company again and I urge you all to do your research before you do.

On 8/20 I purchased a Legendary vinyl top order number *** part number*** total price $233. On 8/23 I checked and was told item was in the system but was on back order 30 to 60 days. On 12/3 I contacted Legendary about my order, they said they had no orders from Ecklers and to get a PO number and they could research it. On 12/6 I contacted Ecklers asking for a PO number the agent researched it and said there was no PO number and item was never ordered, she gave me a reference number*** and said she would email me when she got the PO, I never received it. On 12/17 I emailed Ecklers requesting the PO number they said the vinyl top was a stock item and there was no PO number for stock items and had no ETA. When item was purchased they stated item shipped from manufacturer so they would have to have a PO number. On 1/11/22 I called Ecklers giving him my invoice number and part number he put me on hold, when he came back he stated there was no PO number for that order and the part number had been changed, he said the supervisor said to cancel the order and order with the new part number, so he put the new information in and told me the price would be $475, I told him I had already agreed on $233 for the order and I would not pay the extra amount and ask to speak to the supervisor, he told me I would have to call back the following day. On 1/12 I called customer service and gave the agent the order number, he told me the order has been canceled, I told him I had not canceled the order, he put me on hold and came back and said the new price would be $308, I told him I had already settled on $233 and ask to speak to the supervisor, I was told I'd have to call back. Ecklers has lied to me from day one they never ordered the item, at no time did they ever contact me I want them to fulfill my order now they say my order has been canceled. If they had not canceled the order I'm sure if I talked or emailed them there response would be, item on back order

[protected] Corvette Heater Outlet Hose LT1 [protected]) does not fit 92 corvette LT1 - Eckler's refuses to acknowledge website mistake. On 9/10 I ordered Eckler's part # [protected] which is advertised as: [protected] Corvette Heater Outlet Hose LT1. After receiving the part, I made sure that the invoice and package contents matched. A few weeks later, on 1/12, prior to installing the new hose, I compared the newly acquired hose to the original one. I realized that the hose would not fit. I double checked the website and dug deeper to verify that the OEM part number listed *** for this item was valid for a 1992 corvette. To do that, I called the parts department of Capitol Chevrolet in San Jose CA who assured me that this OEM part number was only valid for [protected] corvettes. After several calls with customer service, I was asked to contact tech support and sent an email on 1/13 with an explanation of the issue with a request to provide me with a return shipping label and a waver of the 25% restocking fee since I believe that the website incorrectly specified [protected] as applicable fitment years. I received an email back from Dustin H on 1/17 mentioning that the return rate of this item was 7.14% and that I could return the item at my cost for shipping with a 25% restocking fee. There was absolutely no acknowledgment that this part was incorrect for a 1992 corvette, that he was going to look into the problem, or that he was going to check on the accuracy of their website listing. After expressing my dissatisfaction with the resolution and the lack of accountability in an email dated 1/22, I received an answer from Dustin H the same day providing me with a return form and the terms of their return policy. There was no attempt to acknowledge or touch upon any of the facts I have outlined previously. I believe that Eckler's should bear some responsibility for falsely specifying incorrect fitment years for a specific item. Customer #: *** Order #:

Mac's Auto Parts refuses to return the generator core I sent them (as part of their policy for ordering a rebuilt generator). On 02/05, I ordered (Order ***) a rebuilt generator (Part #***) for my 1931 Model A Ford as advertised in the Mac's Auto Parts (Eckler) parts catalog and online (even yet today). At the order, Mac's policy was to charge me $198.99 (plus tax) for the rebuilt generator PLUS another $200.00, stating in their written policy that Mac's MUST HAVE my old broken generator core (which they'd rebuild for someone else) BEFORE they would ship me a newly rebuilt generator. I placed the order and was told on the order date that the generator would be delivered in 7-10 days. I also sent my old core to them and they refunded me the $200 on my *** card as promised. However, the newly rebuilt generator never arrived. I called and was told it was back ordered and would be delivered by the end of February. The newly rebuilt generator never arrived. I called again and was told mid-March. It never arrived, so I called again and was told I'd have it by the end of March - then it was by mid-April, then the end of April, then 9 newly rebuilt generators were being delivered to Eckler by early May and I'd be sent one from this batch, then I was told mid-May...to date, I have not received the generator I ordered. So, I called Mac's Auto Parts this morning and was told that the generator I ordered was "temporarily discontinued" and may be permanently discontinued. I asked that they return my old generator core because I cannot order a newly rebuilt generator from another source without sending them my old core. Mac's said they did not have it and that they had no obligation since they had already refunded me the $200. I would have never sent them my core had I known they could not deliver me a newly rebuilt generator. A core is worth much more than $200 to me and it seems Mac's fail to return my core is a breach of contract. Where am I supposed to purchase a generator for a 1931 Model A without having the old core? It seems as if I have been scammed...paying Mac's $200, then sending them my old generator core, then them refunding the $200 they charged me and keeping the core.

Ordered blue lap belts 5, rec'd 3 sets in 5 months, ALL turquoise. 9 Cancel'd ord. & req'd. refund +$20.34 shpg. reimb., Ecklers no reply. As customer #XXXXXXXX I ordered Frost Blue lap belts for $54.99 (plus other items) on 5/11, original order WO-XXXXXXXX. The belts went on Back Order then shipped a few weeks later and a Turquoise lap belt set was received in early June . On 6/11 I contacted Eckler's Customer Service and spoke w/Dustin who then emailed me on 6/12 a Return Form and Label (NOT prepaid postage for return item) for USPS which the cost was $19.34 including insurance (as requested), Eckler's front desk/receptionist/mailroom received this "returned" set on 6/25. On 7/15 I emailed Eckler's Cust. Srvce. requesting a Status Update and rec'd a reply from Kyle K. on 7/23 stating that he had contacted their supplier and was given an "estimated ship date" of 8/20. On 8/10 I received the "replacement set of lap belts, again in Turquoise. I contacted Eckler's by phone on 8/13 and spoke w/ Deletha and explained the situation. I asked to return the 2nd set of belts and requested that since Frost Blue lap belts were obviously not available that l wanted to change the color of the next replacement set to Charcoal or Black. Eckler's reference to this order is now "Ticket" #XXXXXX. Deletha acknowledged the color change and requested that I email her pictures of the lap belts to be returned. On 8/17 I sent one pic then on 8/14 sent four more pics. On 8/19 Deletha emailed me a Return Form and Label for Prepaid FedEx Shipping. On 9/1 Eckler's rec'd the 2nd set of "returned" belts. On 9/4 I had missed a call from Eckler's but retrieved a voicemail from an unnamed female Cust. Service Rep. at Eckler's "confirming the color change from Frost Blue to Charcoal" for the replacement lap belt set. One day between 9/16 and 9/23 (while I was out of town) we received the 3rd set of lap belts ... these too were Turquoise. On 9/28 I contacted Eckler's Cust. Service and following a 46 minute wait On Hold, I spoke w/ Demetrius and explained the situation and told him that I wanted to Cancel my order for the lap belts and be refunded (to my Visa card) the $54.99 paid AND be reimbursed for the $19.34 that I had paid for return USPS shipping & insurance for the 1st set of belts. Dimetrius said that "he didn't blame me for cancelling and that the new (reference) Ticket # was now XXXXXX. On 10/6 I called Eckler's Customer Service to follow up but eventually Hung Up after another 30 minutes On Hold. Dimetrius emailed me a Return Form and Label for Prepaid FedEx Shipping on 10/7, I dropped the 3rd set of belts off at FedEx on 10/8, Eckler's received these belts on 10/13. As of this date I have not received any communication from Eckler's regarding the order cancellation or the status of a refund.

Eckler's shipped different parts than what was ordered. I've tried to contact customer service numerous times, but their responses are weeks apart. On 7/24, I ordered qty. (2) "750 CFM Street Demon Carb Vacuum Secondaries, Electric Choke, Black Ceramic Coating" carburetors for $22.99/each from Eckler's online website. They charged me $55.47 shipping and handling and $7.35 tax making the total $108.80. What I received was "Demon Universal installation Kits," which are just gaskets and mounting hardware, not carburetors. I thought the price was too good to be true, but when their ordering system tacked on $55.47 for shipping/handling, that reassured me that I was really ordering carburetors (due to their weight and bulk). Apparently, they had made a mistake on their website and had photos & descriptions of carburetors priced at $22.99 at the time of my order, but have since fixed the website after I alerted them of my issue. I have asked them to honor their price and send me what I ordered (per the description at the time of my order). Via email, numerous times, I have described the problem with my order in great detail, but they are mostly ignoring me. I asked for them to call me to talk about it. I received a call back from "Jeannie" on 8/17 at 5:05 PM. I couldn't answer at that moment, but I called back within 10 minutes... No answer. I left a message at x1437. The next day I called and left a message at x1437; no response. The next day I called and left a message at x1437, no response. I have also received the following email responses: (1) 8/8: "Hello We apologize for the delay in response. The number after the dash is the actual part number. The numbers before are to show that they work for a variety of vehicles. So what was sent to you is part [protected]. Our shipping and handling is generated automatically due to weight and you did order a qty of 2 priced at $22.99 a piece. If you would like to send parts back we are more than happy to process a refund for you. There are return instructions on the back of your invoice. Please contact us back if we can further assist you. Thank you and have a great day, Fontayne P. Customer Service" (2) 8/19: "Hello Thank you for contacting Eckler's. I can see attachments of the part from our website, but can you please verify in the response to this email what the issue is. Please advise and we will be more than happy to further assist you. Thank you and have a great day, Fontayne P. Customer Service" I don't accept the explanation in the first email. As a customer, I don't shop by part numbers, I shop by descriptions. They had part number*** described and pictured as a carburetor. I loved the price and ordered two of them. The second email just made me upset. They are pretending to not understand the issue despite the fact that I have provided them infinite detail. Obviously, someone at Eckler's understands the issue because the website has been corrected since I alerted them of the problem. Attached is a *.zip file that contains emails, order details, screenshots from their website for the item that I ordered (at the time of the order). Again, if you go to their website now, it has been corrected. The fixed their problem, but not mine.

Purchased a product from Ecklers which proved to be faulty by design. Ecklers nor manufacturer would not reimburse for fix (although said they would). On January 4th, I ordered a wiring harness for a 1956 Ford Thunderbird from Eckler's automotive. On 1/8, the vendor (I believe Custom Auto Wiring Inc.) sent the harness out, and I received it 1/9. The order # ***. I brought the harness to my classic car mechanic in early February. He was to instal the harness along with other electrical components nought from Eckler's (turn signal switch, windshield wiper conversion motor, etc). My mechanic who has been working on classic cars for 40+ years called me and told me the wiring harness was faulty. He stated it took him 4 hours to diagnose as he could not find why a brand new harness would be shorting out. Upon diagnosing the issue the mechanic stated the instrumentation light sockets were a faulty design and creating a direct short (to ground). He stated the large brass contact within the socket was the issue, and when it moves (or there's a bulb in place) the side of the socket (case) creates a short directly to ground. My mechanic made a video detailing the problem. The link to the video will be below. My mechanic said, he would cut off the old sockets on the old wiring harness he had removed, and splice each one onto the new harness. This took approx. 2 hours of his labor time to cut each socket off the old harness, and splice it onto the brand new harness. I called Ecklers for the first time on 2/18 and spoke to Shakina B. She opened p a case #***. She stated to send the video to them for review. I did as asked. I also asked if I could reach out to the vendor. They stated the contract between them and the vendor prohibited that. The following week, I got a phone call that there was nothing I could do except return the wiring harness. The wiring harness was already in the vehicle, and I had paid the $2500 labor charge to completely re-wire the whole vehicle with their bad product. Removing the wiring would have been cost prohibitive. I then spoke to Mariah R on 2/28 who stated she would see what they could do about the labor charge. She called back (left a voicemail which I still have) and asked for a receipt from the mechanic to forward to the tech supervisor, and she would take care of me 'because of what their vendor did'. Again 3/3 Mariah left another voicemail remind me to submit the receipt in order to take care of the increased labor costs. On 3/9 I submitted the receipt/statement which attached in this complaint to Shakina B via e-mail. It is signed by the mechanic himself (and me) and on the mechanics letterhead as requested. The statement spelled out the exact issue, the mechanic hourly rate, and how many hours he worked to first diagnose a problem on a brand new harness, and then fix it. I received a voicemail on 3/24 from Shakina saying there was nothing she could for me regarding the labor rates. I purchased a defective product from this company, and when then submitted the information they asked for. I was told they would 'take care of me', meaning they would pay for the increased labor rates they caused, however a second employee then put the stop on that without reason. Please see link below my mechanic made, detailing the problem: