Ed Voyles Hyundai / Kia
Reviews and Complaints

2012 Honda SE wrecked 11.12.22. 7 months later, & my car is still not drivable due to back ordered parts for seat belt module. Honda is my only source of transportation & Ive paid over 6K in rental fees, & climbing. The car is financed, & is about to be repossessed, I am drowning financially. Everything on the car has been repaired with exception to the parts needed for safety regulations. This is of no fault of my own.

I have contacted Honda several times without any response to a resolution.

I purchased a brand new car from this dealership. I am being told that scheduling an oil change *** be 3 months. I've been outsourcing for an oil change (but I am under warranty for my brand new car). I now have damage to my car from an accident and to have the issue fixed the next availability *** be February 22nd.

Date of transaction is 03/31 The amount of money paid is $10006.70 The business committed to provide me was the tag and title to the vehicle The nature of the dispute is the business have not provided me the tag and title to the vehicle therefore I can not register the car. I called numerous times any have not have any success. The business has promised me the title over and over again but still no title and tag.

I've purchased KIA Cadenza from Ed's Kia on 31st of March. I am currently serving with the US Navy and I was informed that I am eligible for a military rebate. I was told that Ed's would file my rebate request to KIA directly and I should be getting my check from KIA. I've provided the necessary documents required (Leave and Earning Statement) to the business. I have not received my military rebate and when I contacted KIA directly, I was informed that the dealership should be responsible for the rebate. I've been contacting the dealership for the past few months, talked with the salesperson Mr. Parks multiple times and was told that he would get back to me or someone from the dealership would contact me. Well, no one has ever contacted me despite being promised multiple times that they would resolve the issue. It has been 5 months since the purchase and I think I am done calling the dealership.

On 2/22/22, I went for a scheduled appointment at 1:15PM because my sunroof was not closing properly. My vehicle is still under warranty. Upon arrival, I was told to wait. One hour after, I get called in to just to be told that the dealership is "understaffed" and they need a week just to look at the car. I asked for a loaner since my car was still under warranty, the rep informed me that due "covid-19" they don't give out loaners anymore. So I asked if I could just drop off the car a week later and they can look at it while I wait, but no they declined. At this point, there was literally no point for the whole appointment. I expect this such poor service and scammy behavior from a no-name mechanic shop but not from a dealership. My vehicle is still under warranty and as a dealership, you're obliged to diagnose and fix the issue in a timely fashion, but instead you wasted my time and miscommunicated and declined me service.

During discussing my contract prior to purchase, the sales agent advised that the ceramic coating protection was a required cost after I repeatedly advised I was not interested. He advised the coating was already applied and I did not budge, stating if that is the case, that cost should be included; Not an additional cost. I was then advised that reapplications were necessary and included in the cost I would pay. I confirmed what I was advised and what I would be receiving. The sales agent agreed and committed to providing me with up to 2 reapplications, per year. The attached images show my conversation with said sales agent. I have repeatedly attempted to get what I was advised I was paying for and promised by contacting the dealership. GM *** basically said too bad, that the sales agent was wrong. A sales manager, Chris Ashby, stated he would send me a package with 4 bottles of the coating that I can apply myself. He never did.

I scheduled an appointment with Ed *** in response to a "Voluntary Service Campaign" letter I received from the manufacturer in April this year regarding a fuel pump issue. During my scheduling call, I asked them to look at a malfunctioning front-impact sensor and a steering wheel creaking noise. I dropped off my car in the morning. The dealership called me at the end of the day and told me they identified the issues, but would need to get the manufacturer's approval for the parts and service. I waited several weeks for a call-back, but heard nothing. I left a number of messages, but no response. I finally received a call-back about a month ago informing me that the parts had arrived, but they couldn't get me in until March 2022. I called back and left a message about the unacceptable delay, but, again, no response. I called again recently and was told they're booked through April next year now. Left another message with a service rep - unsurprisingly, no response.

On February 22 I took my Kia Soul to Ed Voyles Kia for an oil change. An hour or so later the mechanic came back to tell me that I needed an oil change, rotate and balance tires, engine performance and restoration service, replace engine air filter, replace cabin air filter, and a shop supplies charge. After these services the mechanic said everything was great and there were no more issues. The total cost for everything was $300.00. On March 30, on the way to work, my car began to sputter and chug, it lost power and momentum and seemed to want to choke off. The engine began to shake the car and it wouldn't change gears like it used to. It labors uphill and won't accelerate properly. Before I took this car in, it ran perfectly. I finally spoke to a manager and he said there is a recall on the engine in my car and it will take 4 weeks to resolve the issue IF Kia deems my problem is related to the recall. And they won't give me a loner car during the time they have mine.

I worked with Gabby at Ed Voyles Hyundai to purchase a vehicle. The vehicle was not a reasonable purchase so I returned the vehicle and key fob the same day. Ed Voyles Hyundai did not provide any information about returning a vehicle or that you could not at all. The representatives do not communicate effectively and provide misleading information to customers. I was told that I had to contact the finance department. When I contacted the Hyundai Motor finance I was told I could go pick up my down payment. The store location refuse to acknowledge what I was told by Hyundai. Hyundai motor finance was requested to provide proof of communication with Ed Voyles Hyundai. Hyundai claims they do not provide proof but have reached out to the dealership. The representative, *** claimed that Hyundai Motor finances has no jurisdiction over the retail location. *** is the individual who claimed that I needed to contact Hyundai Motor Finance, and receive resolution. When presented with the information that I was do a return of my down payment he claimed that was false. I have a video and audio recording to prove the conversations.

I purchased a new vehicle and signed the paperwork on Saturday March 5th delivery for the vehicle was to be 7 days plus or minus one day The dealership took my current vehicle gave me a loaner it is 21 days later My current vehicle payment in which I do not have anymore they have already sold has not been paid and has caused me financial harm as it is laid on my credit report as well as now I have to pay interest on a loan on a car and a first car payment coming due on a vehicle in which I do not have possession of. I added the new vehicle to my insurance which is also caused my insurance premium to be raised. I have late fees and additional interest on my prior vehicle which should have been paid off by a overnight check within a few business days. I cannot get a manager from that dealership to call me back when they tell me they will. There is only one young salesman who actually has made any effort to make any contact with me. My financial well-being is being harmed as well as my credit report. I expect the dealership to pay both the finance charges I have incurred on both loans the late fee on existing loan as well as the initial car payment on the new loan for a car I do not even have. The management at the business does not call back to provide any follow up. This entire deal was a scam and untruth from the beginning.

As the owner of a 2013 Hyundai Sonata, for the last 6 six years, I have been put through a terrible financial, emotional disadvantage, and a huge inconvenience. On November 27, while driving on the busiest street in ***, my vehicle came to an abrupt stop. The engine light started blinking, the oil indicator battery indicator light came on at once. I had to wait stranded in the middle of the road for a tow truck for 2 hours.On December 1st, I reached out to Hyundai *** I was advised that I should get my vehicle to the dealership and they should be able to know the same day what's going on with my vehicle. The customer service representative informed me that because the Knock Sensor Software was updated on the vehicle that I was still under the extended warranty. I took my vehicle to Ed Voyles Hyundai on 12/03 and I was told that it would take up to two weeks before I would know what's going on with my vehicle. I was also told that there were no loaner cars and that I would not be compensated for any car rentals and that I subsequently would be responsible for the expense of a rental car. At this point, my only ask is for a loaner vehicle due to the inconvenience I now have paid over $500 in rental expenses not included gas for the rental. As a first responder, this has been a huge inconvenience for me because we are understaffed. I hope that whoever is reading this will make this situation right because of the unfair advantage I have been put in. Please advise on my next steps.

I refinanced my car in July and simultaneously requested a refund from the *** insurance company Ed Voyles works with as the policy wouldn't transfer to my new loan. Fast forward to November when I realized I never received a response from the other company. I learned after reaching out to them that they sent a check in early August to Ed Voyles Hyundai. It took several calls and e-mails with various people for Ed Voyles to finally figure out where my money was. No one was able to explain why they received money for me and held on to it for several months instead of notifying me or forwarding the check. They are now claiming that they charge a $25 fee for refunds (on top of the $50 fee the gap insurance company already charged) which I find quite hilarious considering I was the one who had to jump through their hoops to get the refund they owed me. I also never agreed to this $25 fee and it can't be found anywhere on their website or in the forms I still have from my vehicle purchase. The entire reason I had to refinance was because of their shady business practices, their finance manager at the time of my vehicle purchase added 1% to my interest rate which I accepted due to time limitations and already having spent hours in their dealership. I don't live in Georgia anymore, and even if I did I would never purchase anything from them again as I didn't even get everything with my new car as I was supposed to (their sales person never gave me the new key card Hyundai uses now for their cars) and now, even more than a year later, I still have to deal with their shenanigans.