I spent $1,550.00 buying what I thought was Beautiful Jewelry as shown online. My items were not delivered in a timely fashion, and I got nervous & requested a refund. They told me that my shipment had to be handcrafted and that’s what was taking so long and it would be another two weeks. I told them no thank you and ask for a refund and the next day my shipment arrived in an overnight delivery. I opened the package and the diamonds were cloudy. I did not believe they were real, so I took them to a state certified appraiser who told me that they were. “Real” but they were not jewelry grade diamonds. They were industrial grade diamonds, and they did not meet the AGA counterfeit certification that was sent with them. I immediately requested a refund which I never received. It has been over a year now and still no refund. I encourage all consumers to only buy from a trusted company that they know and have done business with in the past.
Claimed loss: $1550.00 never refunded as well as $100 shipping insurance per their return policy
Desired outcome: I want a refund and to make consumer aware of the counterfeit product
Confidential Information Hidden: This section contains confidential information visible to verified Edwin Novel Jewelry Design representatives only. If you are affiliated with Edwin Novel Jewelry Design, please claim your business to access these details.
Edwin Novel first took my money and order and did not deliver in a timely manner. I got nervous and asked for a refund and suddenly the earrings they said would take two more weeks to be delivered due to hand crafting them appeared in an overnight delivery. The diamonds were very cloudy and I did not believe they were real so I took them and had them appraised by a State Certified Appraiser. They were "real" he told me but they were Not Jewlery Grade Quality. The diamonds the sent me were Industrial Grade Diamonds used to make the drill bits to mine for other diamonds. I immediately requested a REFUND and it was this ordeal and I had to buy insurance per the instructions of Edwind Novel Jewlery Design to obtain my refund. They NEVER ISSUED MY REFUND! I have waited a YEAR and still NO REFUND! Also the AGA Certificate is NOT what the Jewlery given to consumers is! It is actually counterfeit!