eHarmony
Reviews and Complaints

I signed up with eHarmony for 6 months. When signed up, chose NOT toautomatically renew.

Account due to expire 14th July but when I went on 11th July, realised they'd already taken further 6 month payment.

I contacted them and the just told me to read their terms and conditions. This states that they can renew up to 24 hours before due to expire - but this doesn't excuse taking payment £107 3 days before due.

They have since just ignored my e-mails. It seems very clear to me taht they have made a mistake - so why are they not refunding my money? very disappointing from an otherwise great website.

Eharmony is a total rip off, they tell you they auto renew for the same amount of time you initially signed up for on the site. They tell you there is no way to turn off the auto renew, that you have to call and cancel. They only tell you you can turn off the auto renew until AFTER they auto renew your membership for another 6 months. We need a lawsuit against this. It's totally unfair that even after you call to cancel they will not refund you the amount of time you have let on the membership. How do they stay in business, they are criminals.

Is Eharmony.Com internet dating site a scam.My experieces being a member on eharmony it seems they scam people with matchs that is not base on your personality profile questions you sign up.You are given matchs out side of your distance area you didn't request for.You get responds from people with emails are ice breakers who appears to be your matchs but no know longer hears back from them out of six are ten matchs.How is that doing your subscription you recieve matchs on a daily base's these matchs suppose to be base on personality profile match responds to you and someone who is serious are interested in getting to know you when they respond to you''you don't hear from them.I recieve alot of matchs with no photos and when I request and asked for a photo''no respond''.My credit card was being charge money with services I didn't recieve.

I joined e harmony 3 months ago and I am convinced now through pure concrete knowledge that 99% of all the male matches they sent me are no longer active (Maybe a free weekend has given them staying in
Eharmony's unethical base).
How do I know? Of the about 200 men they've sent me, only 6 have clicked on my name.
And to further reduce the doubt in the typical question:
"maybe they didn't like the way you look so that is the reason for lack of contact..."
This is not a valid argument, since no picture of the person appears initially. A man has to click on the name for a picture to open. Logic and intelligence tells me, something is so unethical at this point about eharmony.
I truly hope that they can be investigated.

Been with EharmonyUK for 3 weeks, and am getting new matches with people who haven't been active for weeks !, tell me how that can be even weeks later this is still happening. I am very dissillusioned. I am up to 250 potential matches, yet < 12 have actually viewed my profile ? Not that I expect a perfect match right away but these people are jsut not active, andpossibly not paid up or discontinued from what I am reading in complaints. Be warned. I've won't be continuing my subs. Its just not worth the time - best joining in real life clubs with interests you are passionate about.

e harmony invite you to join for a three month trial period and after you cancel after the three payments they continue to take the payments from the bank. it is not set up a a standing order or direct debit they take it from your debit card as they have your details. what can be done to stop this fraud.

I requested closure to my account on your website and a refund of the remaining amount based on the $28.95/mo fee. I was trusting to allow a upfront payment of $173.00 that was sent in June and now being told my account can't be cancelled. I am told the account will stand until Dec 07.

I feel all of these things are misleading in that people are lead to believe the account can be cancelled at anytime and there is a monthly rate, when in fact there isn't. The way it is working is there is a 1 month rate, 3 month rate, 6 month rate, and a 12 month rate. There isn't really a such thing as a monthly rate. I am asking other government and legal agencies to look into this misleading practice and considering further actions if I can't get some resolution from your company. Since, your representatives have a habit of hanging up on customers, I doubt you are open for discussion.

In March 2011 I re-signed up for eHarmony - a service that I had used successfully in the past. I purchased a 3 month membership, and was charged for the first month upfront (with an agreement to be billed monthly). I immediately attempted to update my profile, since some of my information was outdated - and was surprised to find that I couldn't make any changes at all. When I had been a member in the past, it was under a previous version of their webpage. The web pages either wouldn't load completely or would pretend to save changes, but nothing 'stuck'. I contacted customer support that day, requesting tech support (or a way to use an older version that would work). They were unable to figure out the problem, but offered to make minor changes (like to my 'location' since I had moved), while they tried to make things work.

Over the past month an a half, I have tried everything their tech support suggested - taking hours of my time, without any payoff. Different web browsers, settings, preferences, security levels, everything multiple times (because for some reason, they were unwilling/unable to look through the full email chain). At first I was grateful for the assistance - over time though, it became very frustrating, since nothing was fixed. To be clear - I'm talking about emails with 'suggestions' for me to try every 2 or 3 days for a month.

After I was charged the second monthly installment, I requested a refund. It is unacceptable to charge a second time for a service that hadn't been rendered yet. At first, they acted as though they were taking the situation seriously, but once I requested a refund they changed tactics - stating that if I had wanted a refund, I would have needed to have requested it in the first 3 days after signing up. Because I was willing to work with them to fix a technical issue on their end (I do not have any other websites that I have ever visited with similar issues, and I had always been able to use their site just fine before the change to the most recent version), I am being told that there is nothing that they can do for me.

When I responded that telling me that I couldn't have a refund because I was patient and giving them the benefit of the doubt, they told me that everything is fine on their end, so there obviously isn't a problem - and then condescendingly told me how sorry they were that I was considering leaving the eHarmony 'family' - as if I were deserting them, rather than giving up after being charged twice for a service I had yet to receive.

I requested the name/phone number of a person that *could* help me - and have been waiting over a week for any kind of response.

Once you give these thieves your credit card, you're apparently out of luck even if they are unable to make their site usable. Deal with them at your own risk!

This site is crap - When I first subscribed I received several matches - the vast majortiy outside of my state. After the first 2 weeks, I received no new matches. I was unable to view any match's profile information or view any other photos beyond the main photo. I called and spoke to a cust serv rep and was told to broaden my preferences and that finding the right match takes time - usually 6 months or so. The viewing problem was never remedied. Interesting, how this company tries to railroad you into signing up for an extended membership. I plan to cancel my membership and am hoping I don't run into the problems I'm hearing so many others have had doing this. Sounds like cancelling is about as efficient as the services provided are. Lesson learned.

They say it's based on 29 levels of compatibility and there are 10, 000 new members daily, well their definition is "flexible". It was insulted with whom they believed I was compatible with, as I am an educated women and they are sending me matches who can't complete a a written sentence. Most profiles weren't legitimate as they didn't even have pictures, and maybe one or two lines about themselves. Then because they didn't have enough members in my "guideline" criteria, they gave me "flex" matching, so I received matches 3 hours away from me and over the age limit or under the education criteria I selected. When I complained, they gave me canned responses. I would NEVER recommend this dating site as they are preying on people's emotions, and their definition of "highly compatible" matches are not mainstream. Sure I drive a lot as a sales rep, but that doesn't mean I"m going to be highly compatible with the driver they selected who came from Mexico.

This company is very sneaky and deceptive. They are promoting on TV a "Free Communication Event" and further tout that "absolutely no credit card required". See the screenshot I have attached from their website.

As soon as you spend the hour or two to set up a profile (and yes it takes at least and hour and a half) you learn that you really CAN'T freely communicate with anyone, nor can you even see any pictures. What half intelligent person is going to spend even more time filling out forms and questionnaires to "communicate" with someone they have NEVER seen? What a joke. The first thing people using online dating sites do is look at the other person's picture right? Not second. It's first and foremost. But they are touting free communication - just to people you can't see! And you can't email anyone. All you can do is answer prescribed questions. How is that free communication?

Also if someone else (say a current paying member - who CAN see the pictures that you posted of yourself) sends you a message, you can't even see them! AND you can't email them. You can only answer system generated questions. And who has the time to respond to questions to faceless people?

And worse this is an injustice to your paying members who are emailing people like me and will never get a response because 1) I can't email them, and 2) I have no idea what they look like. And F-Y-I eHarmony: looks DO matter. So this is how they treat your current paying members. Members who pay way more than any other online dating service? Whow sign me up! I can't wait to pay a company who treats their paying members like that!

eHarmony is a very deceptive organization and they should be ashamed of their company. That is VERY VERY sneaky and slimy. I guess they are betting on the hope that people will pay for their service without getting their truly free trial because of the time investment they just spent. eHarmony you should be embarrassed for yourself. This isn't even close to ethical.

I would not patronize this deceptive and unethical company if it were free. They are just not good people running this organization. Let everyone you know be aware of this company and their deceptive ways. They need to find out the hard way it isn't cool to screw people over.

I decided in May 2010 to sign up for a 6 month subscription for eHarmony. The reason behind my decision was at the time they offered if you signed up for the 6 month plan and did not make a connection they would provide another 6 month membership at no charge I just had to make at least 1 contact a month which I did. My subscription ended with no connection so I contacted them to honor their deal. I was advised by customer service we do not make any guarantees on meeting someone and they have never offered this. They said it must have been another company. They refused to assist me. I never signed up with another company for a 6 month subscription due to the price. The only reason I did here was I figured it was a good deal if I didn't find someone I would get a 1 year subscription for a 6 month price. These people are a rip off and I have since closed my account and am out a lot of money.

This dating company do not provide the service they advertise.
No one replies to emails sent to them probably because they do not receive them.
To test it out I sent messages to members whose details I was sent asking them to acknowledge my message to ensure that the company was not a scam.
No one replied.
I have asked for the Managing Director's details on several occasions but it has not been forwarded.
I am now after closing down this time and money wasting company and ask for a refund.
DO NOT JOIN eharmony uk is my advice.
Beatrice Kogan

Eharmony has got to be the biggest waste of time and money that is known to the internet. I joined 7 months ago, and although I have over 1000 "matches", I have only received 3 emails from men who write once and then you never hear from them again. I would classify myself as a very attractive lady, great smile, intelligent and on other dating sites I have had many responses to my profile, so I know it's not me or my picture. WHAT A WASTE OF MY TIME THIS HAS BEEN!

My 1 year membership subscription to their service was to end on July 13th, 2010 and was NOT authorized to be renewed. No emails or any contact of any kind was sent requesting a renewal or any authorization for a renewal to the service. Eharmony without permission, Renewed the membership on a monthly renewal rate of $19.95 with the credit card that was on file with them(which they should have not have kept on file)and refuses to refund any money that was taken without authorization. They cite their Cancellation NO REFUND policy as an excuse for justifying their "theivery. I sent them an email (which is the only way you can contact them)requesting a refund for the unauthorized renewal and their response was another citing of their Cancellation No Refund policy. Do not do business with them or if you do change your credit card number after you subscribe to their service. By the way - their service wasn't very good either. They provided matches that did not post pictures and/or were hundreds of miles away and in several instances in different states.

Hello All

I have decided to sign for a 12 months membership which costs me £119.00. I was billed like 39 pounds for 3 months. During the week, i have communicated over 28 matches and i was vey open minded and flexible, i did not have any high expectations or being a judgemental person based on picture looks or whatever. I have used the guided communications to attempt to speak to the 28 people and none have replied back, the only thing that these matches have done is checked my profil and just leave me cold. At least have some damn courtesy to reply back saying not interested or not my match…whatever, i can take comments, i dont care if they say, you are one ugly ********. So i contacted E Harmony and told them that this site has so many flaws like matches are being matched on the other side of the ***** world, and matches who are not a full paid members, which mean you could be talking to people and waiting for them, only to fine out that they are not a ***** member! And another flaw, is that some people may not like to date a specific background for Example: 1 Match is looking for european, and the E Harmony computer sends a freaking match who isnt a european, what a **** waste of time. I told them that i wanted a refund and i gave them a full 100% Negative feedback. So instead of a FULL refund, they Refunded me £4.90! Now i am taking the complaint to a high level. So I HIGHLY NOT RECOMMEND E HARMONY, ITS A SCAM, A WASTE OF MONEY, AND IF YOU WANTED A REFUND, YOU WILL GET THE SAME AMOUNT.

UGH! Was auto renewed to this pathetic site three months ago. Sent an email that I wanted OFF, and NEVER auto renew me again.
After three months, I get an email this am stating that they have AGAIN autorenewed me!
Do not accept their autorenew Fight for your money - all of it.
This is a scam. The man on the phone was rude and condescending to me...Sorry, pal, I am a lawyer with a Masters in Business (MBA) and he is scolding me that I am incorrect.
FIGHT for your money back - you WILL get it.
Scam, scam, scam.
By the way, simply google "eharmony phone number" and you can actually get a number to call someone (I defy you to find it on their website...). I would give it on here, but it seems to change monthly. Hmmmmmm...Fishy, no?

I constantly receive spam from them, even though I've never even used their website. I don't know how they got my email address, but I want them to stop emailing me.

After the first five minutes I found out they will not let you pick your own matches, only the ones they pick for you so you can not browse members who you would like to talk to and only about 1 out of 12 have a picture so you have no idea what they look like. I tried to cancell my subscription after an hour and they said they would not give me any kind of refund and hung up on me. Anyone thinking of joining this site should not be taken in by anything they say, they are nothing but lies

I just want to tell as many single people as possible "don't waste your time or money on eHarmony"! The website is difficult to maneuver around and in some cases confusing. You have to jump through hoops in order to just get an email address, so that you can contact Customer Support, and there's no way they're offering up a phone number for Customer Support (I defy anyone to find that on their site)! I had to go Google for that!

I had nothing but problems from the moment I tried to sign up with them...First they wouldn't take me because I was separated and not divorced yet. Once I got divorced you have to give them several pieces of court info, via email, before they'll take you again. I sent them the info twice...only to finally have to get a whole new email address because their CS never did their job. So, I finally get on and for some reason my pics won't load. I haven't had any problem with loading the same pics on other dating sites...even on this one...but they wouldn't load on their site. I even double checked their specs and my pics fell well within range. So, I did the next thing I was offered...emailed the pics to eHarmony (via an address they provided) and waited...and waited...and waited. Five days later, I did it again, receiving two emails, from them, notifying me that the pics were approved and loaded, ready for viewing...not so much. They still weren't appearing on my page! So, I went to the link, that they provided at the bottom of their email, and looked for "Customer Support" (what they said to do!). There is NO link to customer support from that link or any other page. Also, I was given mostly 50+ men to choose from...I'm 42...and reasonable cute! Soooooo not for me!

Now I will say that once I Googled and used the 800 number, after a long wait, I spoke with someone who was happy to give me my money back (after a 7 to 10 day waiting period) just to get me off the phone. That was the quickest, most painless thing the CS dept. did for me. I hope they get it right!

I highly recommend POF.com (free) or OKCupid.com (free) or even Match.com (not free)...but whatever you do...stay away from eHarmony and the grief they'll cause you...not to mention they are exhorbitantly priced, especially for the lack of service you get and the product they provide. Don't believe what they tell you on their commercials!

Thanks for reading my tirade and I hope it helps someone, anyone out there with their decision.