eHarmony review: Online subscription

I am writing to express my extreme dissatisfaction and frustration regarding the failure to cancel my membership despite following the proper cancellation procedure outlined on your website.

I submitted a formal request to cancel my eHarmony membership through the designated channels on your platform. I then changed my credit card only to receive further attempts at charges. I meticulously followed all the steps outlined in your cancellation process, providing the requisite information and adhering to the stipulated timeline for cancellation.

To my dismay, I have recently discovered that my membership has not been canceled, and I am still being billed for services I no longer wish to utilize. This is not only a gross oversight on your part but also a violation of the trust I placed in eHarmony as a reputable and customer-centric dating platform.

I am now facing unnecessary financial burden due to the continued charges for a service I no longer require or desire. I implore you to rectify this situation immediately by canceling my membership and ensuring that I am not billed any further.

I expect a prompt resolution to this matter, and I trust that you will take the necessary steps to address this failure on your end. If my concerns are not addressed in a timely manner, I will have no choice but to escalate this issue through appropriate channels and seek further remedies.

I appreciate your immediate attention to this matter and look forward to receiving confirmation of the cancellation of my membership