eHarmony review: Refuses to cancel the 12-month subscription that I never signed up for.

I created an online dating profile with eHarmony early this year around March 2023. The subscription was automatically renewed on 8/29/23 for a full 12 months until 8/29/24 without my knowledge or right to make that decision. I only found out after 6 months when I saw money was still being taken out of my account by eHarmony. When I first signed up, I specifically selected a 6-month subscription, that is all I agreed to, not 12 months. These payments were automatically removed from my account each month. I tried the website for the first few months but afterwards, I no longer used the program and remained inactive for the past several months. After reviewing my bank statements and seeing that eHarmony was still actively taking money out of my account after 6 months, I went to the eHarmony website to cancel the services and noticed I was automatically selected by the company for auto-renewal and I had another year to go, which I never agreed to. When I selected cancel, it still stated for a full year, they would continue to take money out of my profile until 8/29/24. I feel that is wrong, deceptive, and an injustice since I am being forced to continue paying for a full year for a service I do not want, and I have other important financial obligations (e.g., bills, food, college fees, shelter, clothing, etc.,). I work very hard as a registered nurse and do not want to waste my hard-earned money on a service that I do not use. When I attempted to call their customer service number regarding this matter, the phone numbers provided were inactive and all had a busy dial tone, but there is only the option of email. I never heard of a company where you cannot talk to a real live person to handle complaints especially when it comes to money, but instead you must wait for a response via email within 24-48 hrs. I do not feel that is good customer service and it shows how they truly feel about their consumers, all they care about is taking their money.

I recently changed my credit card number so the prior credit card number on file is no longer active. The company attempted to charge my old debit card to renew it for another month (December, current), but the payment did not go through, and the profile was closed. Again, I do not have a need for this service and have not been actively using this service so therefore I should not have to be charged for this current month for a service that I am no longer interested in using. I reached out to customer service via email and expressed to them I have not been actively using this profile for months, and never agreed to an automatic renewal for 12 months (8/29/24), and I should not have to reactivate my profile and pay another fee for a service I do not wish to use. The customer service representative stated that I still must reactivate my profile and pay the outstanding balance for this new month, and they will continue to charge me monthly until 8/29/24. So, basically my concerns are not valid to them, and I do not have a choice because my profile was deceptively marked by the company for a 12-month renewal, and because I wasn’t actively using the service, I was not even aware that they changed my subscription to a 12-month subscription on 8/29/23. I do not agree that I should have to pay for this service for another month. They are trying to force me to pay an outstanding balance for this month even after they closed my account due to the payment not going through, I never used eHarmoney during December or the previous several months so I should not have to pay the remaining. This is poor treatment of a customer and if you check the reviews online, there are several customers who warn people about this scam. Unfortunately, I did not find these videos until afterwards. I am asking for your help in waiving this outstanding balance because I do not plan or wish to use their services for another 8 months or pay for this month when my profile is not active. I refuse to spend my hard-earned money when I no longer have an interest in using the service. Although I have expressed this to the company, they are still trying to force me to pay the outstanding balance which is not right.

Again, it was never specified to me that my subscription would automatically renew to 12 months after 6 months of being a member. I did not agree to 12 months. I was never notified by the company at all. As a customer I was not given the option to opt out of the automatic renewal, the company decided for me and took money out of my account. This is a scam, and I will not pay for a charge for this month of December when I am not using this account and the account was inactive. As a customer I deserve to be treated better. I was not informed or given a choice of the auto renewal so I should not have to pay the outstanding balance $216.48 or remaining fees $790.80, especially when the account was not active for that month. Thanks.

My desired outcome is to be waived of all remaining fees. I did not and will not agree to 12 months of this service.