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Emirates

Emirates review: lost and found 23

H
Author of the review
5:28 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Sad to inform that after the security at transfer desk at dubaiinternational airport terminal 2 on the 24th april at 1245pm & in a hurry to catch a connecting flight failed to pick up both my apple macbook pro 13 laptop and ipad-1 (photo attached) from the tray on the apron after x ray. I am sure the same were left at the security conveyor and was surprised that no one from security bothered to inform me while I waited for almost two hours at the departure area to connect with ek005 to london.
I have lodged the lost and found report and the only answer they provided was that it could not be located.
This is just not acceptable and I strongly believe that the security personnel may have been careless in handling this matter.

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23 comments
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shahid m durrani
Oct 23, 2007 12:00 am EDT

Traveled from Buenos Aires to Karachi via Johannesburg/Dubai and lost baggage on 11 sep 2007 but no answer. Very poor service.

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Zakaria Khan
Jun 17, 2008 6:42 am EDT

I flew from Kolkata to Dubai on 13/5/08 and noticed awful quality food served to passengers.I lodged a complaint to the Inflight staff who were all very courteous and regretted quality of food to which they had no control.Someone is playing mischief somewhere.Please improve quality of food immediately on this Sector

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Rejia Choudhury
Jul 19, 2008 7:01 am EDT

I am an elderly person, 60 years of age traveling alone in. I had to stand on a que for boarding pass for 12 hours in Dubai Airport without any food or drink. this took place on the 17th of November 2007 while traveling from London to Dhaka via Dubai. It was the worst experience of my life.

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Nirav Soni
Jul 21, 2008 3:53 am EDT

On 2nd july i had some emergency and I have tried to purchase tickets online for my wife from Dubai to Ahmedabad. I tried couple of times through her credit cards and last moment the error had come. So i could not able to get the ticket. I didn't get any confirmation on my mail also for the ticket. So it was very well understood that the transaction is not done.

I got a statement of my ABN AMRO credit cards and surprise that they have charged me the amount for the ticket which i have never received. The reference number for the same is [protected]. Please look into the mater and refund money to ABN AMRO bank immediately.

My mobile is [protected] for any clarification.

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alipanahi
Nov 16, 2008 12:56 am EST

Coming from Japan my big baggage was not retrieved. I filled a claim and continued calling them but nobody at emirates answered. I paid 80 $ and went to airport the person in charge was not there. I have spent lots of my calling them or going airport or the office at Vali aser st.
Now they are paying me 240 $ which I really do not need this but my bag.
Please tell me what to do. The file number is IkAEK31457 09 aug

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ahmed
AE
Jan 25, 2009 1:20 pm EST

a few days ago i left lebanon and was headed back to dubai, my bag was broken and my new mobile with my second wallet were stolen, thanks to emirates airlines they have no security on thier baggae the only thing they are good at is showing off. we are the best, thats what they say . i tried to contact them but i couldn't

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Ravindra Kumar [Pune]
IN
Jan 25, 2010 6:35 am EST

I travelled from Cleveland to Mumbai, to and fro via Dubai, but while returning on date 23rd Jan 2010 my baggage came a day later and when I checked the baggage my watch worth 70$ was missing and other stuff were there. I called the no (+9122- [protected]) provided by Emirates but no one is recieving a call [called at time provided 9AM to 5PM] .

Ravindra.
Pune

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fazila
ZA
Mar 23, 2010 3:16 pm EDT

we flew on emirates airlines on the 22nd of march 2010 from jeddah to durban.my cellphone was in my checked in luggage and upon reaching home i noticed that my cellphone was stolen with my south african sim card still inside.

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lelohamada
EG
May 14, 2010 2:08 am EDT

I want to report a cabin crew in Emirates airlines who was on drugs during a flight and she had a very bad attitude.
Her name is Lamiaa Mahmoud Elhelw (staff number 304430)

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lelohamada
EG
May 30, 2010 7:03 am EDT

i am positive she was on drugs...u get a life urself and shut the hell up

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kaoskap
Gold Coast, AU
Jun 26, 2010 5:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

How dare you print a persons name and accuse them of being on drugs on a public forum. harmful accusations like yours are not needed and should be deleted. SHAME ON YOU

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Rolf Lehmann
NO
Nov 29, 2010 8:57 am EST

Lost mine Apple i-pod omboard Emirates Airline EK 0505 on Saturday 20 Nov 2010 09:55 from Mumbai to Dubai.

Please contact me on e.mail rolf.lehmann@jotun.no or phone +[protected]

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elhelwtarek
EG
Mar 17, 2011 7:43 am EDT

hmd777, u r such a dick mother ###er...go and suck some dick and its not ur ###ing business..
i think u defend her coz u are her slave ...addict mother ###er

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elhelwtarek
EG
Mar 17, 2011 7:46 am EDT

hmd777..i know who u are and i'll send emirates my evidence ###...u r such a ### and a [censored]

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Radhakrishnan K T
AE
Mar 19, 2011 4:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had purchased a gift for my wife from Emirates flight No: EK0563 Sector CCJ-DXB on 05 Feb 2011. The item is defective and I want to exchange this with something else.

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elhelwtarek
EG
Mar 21, 2011 12:12 pm EDT

Do not interfere with something that is not your business.i know very well the crew member that i'm talking about.she was in a drug rehabilitation center before.So shut the hell up and mind ur own business and get a life urself without interfering in something u don't know about.OK

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LOCH
AE
Apr 19, 2011 4:21 pm EDT

The CS exec was unable to inform me about the terms and conditions of the flight voucher I had been given (as I was not provided with them at the time of issue). When I asked to speak to his supervisor. He told me 'NO WAY'. Also refused to give me his family name or employee number. This is the latest in a long line of poor service I have received from Emirates. Given the choice, I choose not to fly Emirates

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Markus Piepenhagen
AE
May 28, 2011 4:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, my name is Piepenhagen Markus and i had a flight number EK4 arrived to Dubai international Airport @6:30 am on 28/05/2011 and my seat was 7D i forgot my glasses, if it is found please contact me or Emirates Palace concierge till 31/05/2011
thanks in advance

Markus

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Ahad miah
Bow, GB
Jun 07, 2011 11:15 pm EDT

My mobile phone was inside my luggage got broken into my mobile phone was stolen even the lock went missing Could u please contact me on [protected] my name is mr ahad miah flight came frm Dhaka Bangladesh to Dubai UAE on the 4th of June left Dhaka Bangladesh 10.15am so could please reply bk thanks alot

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Dr A A Khan
Wakefield, GB
Nov 06, 2011 10:01 pm EST

My wife booked flight EK 018 with seat 46 k on 1 November Booking ref LJR6CS E Ticket number 176 [protected], Manchester to Dubai proceeding to Delhi.
Her seat was changed with no reason to 72 k, then on aegument changed to 47 K.
We are trevelling to Indian twice every year by Emirates for last few years and for last few turns we are facing this pbroblem.I have complained it on Phone to Manchester Emirates office with no result.

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Erbol
RU
Mar 01, 2012 12:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir/Madam,
we have left 2 mobile phones on my seat in following flight:

1. Flight No : EK349
2. Date : 29 Feb. 2012
3. From : Colombo
4. To : Dubai
5. Departure time : 02:45 (approximate, Colombo time)
6. Seats No No: 20F, G, E, D

Therefore, please let me know how to find it.
Could you contact us by e-mail, please: yeramy@gmail.com

Regards,

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Realistic_Reader
New York, US
Apr 04, 2012 11:14 pm EDT

A) This is not Emirates website, you should contact them directly

B) How can you complain about Emirates that you lost something through your own carelessness in leaving it behind? Surely the fault lies with you an not the airline.

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mohammed ahmed farooqi
KW
Mar 05, 2013 1:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

misbehaviour of a staff of emirates airlines at dubai airport tranfer desk. her name is "khultum", when asked her helping me, as the flight to hyd left as i arrived from kuwait.

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