Emirates
Reviews and Complaints

I travelled to Delhi via Dubai on the 12th December 2009. Much to my dismay I landed in Delhi only to find out that my bag had not arrived from Dubai. I spent 2 painful hours filling in forms and contacting Dubai where I was told by the assistant in Delhi that there were 2 flights due that day from Dubai to Delhi and that my bag would be on it. I was told to carry on with my journey hence forth and that my luggage would be delivered to me where ever I was India. I was left with only the clothing I had on and my handbag.
I contacted Delhi airlines the following day and was told that my bag had not arrived. this went on for a weeka and finally I contacted the managers office at the emirates office in Delhi ( spoken to Devendra) and was told to fax him all the relative forms, with my ID and ticket and also that upon my departure I would be compensated with $150.
Sad to note that to date I have not been compensated, neither has my bag been found.
I have contacted the Johannesburg, South Africa emirates Office ( Henrietta) and was told that she would contact the Delhi office once I fax her all the relevant copies. I have done so and have not to date ( 10/01/2010) heard from them.

My dismay was that I had to buy underwear, toiletries, cosmetics, and clothing. I was going on a pilgrimage to India and was left totally deserted. I had to buy Eastern Clothing to attend the pryarer ceremonies being attended.
I also had my travelling iron, kettle, and blow dryer in the bag. Futher to this I had all my Baby's medication (she is asthmatic) in the bag.
I had no jerseys and had to buy these too as the north of Delhi was freezing.
In Mumbai it was 35 deg and very very hot, which left me having to buy summer clothing.

I am so disappointed with the way this query has been handled. I was told by Henrietta (in the Emirates Jhbg offices) that I could possibly wait for up to 3 to 6 months for them to try and tradce my bag or for a compensation on my bag. in the interim I have to compensate myself. And should they find and retutn my bag, what happens to the money I spend on purchasing all these items.

I honestly thought from the all the positive advertising Emirates does in our media that they would provide an up to date service and look after their passengers esp. in a foreign land, and yet they created the inconvenience.

I will be taking this issue up with the media and also in all Emirates advertising cmpaigns, 'cos I think the service stinks!

My ticket no : 176 [protected]-139.
Place of issue : Johannesburg South Africa issued by Emirates.
Depart 12th Dec 2009 - EK 762 JNB / DUBAI @ 14:10 hrs and EK 510 Dubai - Delhi @ 04:40hrs.

A reply hereto will be sooo greatly appreciated

Usha Ayrga
Johannesburg
South Africa (contact details cell no: [protected] on the south african code)

The Emirate Air is very strick to the extra weight, and will no mercy for any passenger.

we were stuck on the plane for 4 hours without it moving because they discover a battery needed to be changed. This caused lots of passengers including myself to miss our connecting flight. When we arrived to NY, they kept everyone waiting in long lines and not knowing what to do. I found that to be extremely odd since they had at leat 12 hours to figure everyone's connecting flight prior to our arrival.

Your be lucky to hear from Emirates as I have an out standing complaint that has gone on for over a year now with them, 3 emails sent plus a number of phone call and today I finally heard something back from, but they are now saying they have no record of our complaints and refuse to apologies for anything, which is all we are after!

Not happy and will be flowing this up again with them, but I don't hold my breath. I will never fly with them again regardless of good there planes are. They need to learn to look after there customers. And by the way I was a silver member air-miles with them!

I'm looking at sending my complaint to the chairman of the airline!

If I had some constructive criticism about any service or service staff that I pay for normally I would not hesitate to go directly to the manager/company and provide that feedback in the hope that they would listen to any comments/criticism and act on them. Alas with Emirates Airlines there is no point as they will not listen or emerge to be interested to those of us who travel in the back of the airplane.

In this last period I have flown to Brazil and back and Egypt and back and both times the service from entering terminal 3 economy class – through to the cabin staff has been appalling.. I am due to glide to Langkawi next weekend and the leg to KL is with Emirates and already I am dreading the experience.

An airline that has no checks and balances, whose staff fill up the business and first class seats and who I believe have lost reality with what really goes on down at the not so wealthy part of the business ~ does any of this really matter ~ to us down at the back it does, but to the management and staff of Emirates ~ I doubt it… with dread I look towards the weekends flight as I do to South Africa flight later in the month…

Well change airlines I hear you all say … when you live here your choices are limited! and at the cost that Emirates charge the normal man … well I guess they have to augment the 10% first and business class seats for their staff…

My son went to pakistan and was due back on 31.12.08 because of bad weather conditions didnt get that flight so I rebooked from the uk office for him to come back payed £100 by card and was sent a recipt in return with all new details. On the day of my son to come back when at the check in the guy at the desk wouldnt board him unless he payed another £100 I had a call at 21m and even though e-mailing them the reicpt that I had recieved he didnt believe and so refused for my son to baord unless another £100 was payed. My son was desparte to come back so we payed it and at that time the guy at the desk said we could get a refund back from uk office. Now even though sending emirates all the proof of paper work they are refusing to pay back my £100 making excuses that theat is how it works and they are the rules if you miss the flight, if that was the case then why wasnt I told that when I first rebooked, what it is they just dont wnbt to pay back my money its £100 not 10000s so whats their problem the lady in chareg says she cant do anything and that I should go back to the agaent and they said uts a load of rubish what shes saying thay should pay be back >how can you help?.

I maid a booking through your emirates airline call center in the 7th of August for my brother how was coming from us new york city the customer representative did not mention that this flight will have transit in milan not once in the two times that i contacted the call center. I am really upset and my father is so worrid that my brother spending over 2 dates from plan to another
ref:fydhes.
I will be waiting for your answer

I tried to join Emirates Skywards today and submitted all the required personal details.A Skywards number was issued but befiore i could print the temporary card, it disappeared.All attempts at retrieving the account number have been frustrated by your website.martindevlin@xtra.co.nz

EK boasts of being the No. 1 airlines, but I wholeheartedly disagree. They probably were the best, but over the last few years the service they provide is terrible for the fares that they charge. I have had a few instances to prove this one being today when I phoned their Customer Service telephone number to ask how early I could check in my baggage before a flight to Toronto. I was told that I could check in 24 hours before my flight, but realised that this was not true when we arrived at the airport 8 hours before our flight to be told that check in for the Canadian and US sectors were only done 4 hours before departure. To prove that I had not misunderstood the Customer Service desk's information given earlier in the day, I phoned the same number from the airport and was again told by another customer service agent that I could check in my baggage 24 hours prior to departure. When I told them that I was actually at the airport and was told by the staff there that I would only be able to check in my baggage 4 hours prior to departure, the customer service representative had the nerve to tell me that this must be a recent change of rules and that he was not aware of this and that they don't usually get informed when any rules are changed, which I think is totally careless of the airlines as this misinformation leads to a lot of inconvenience and frustration for the passengers. But I think EK think they are the "best" and that despite their shabby service, people will still want to fly EK. This may be true for some people, but they have definitely lost me as a customer. Shame on you EK, if you want to take such exorbitant fares, at least provide the service to justify them. To me this is daylight robbery.

My husband and I flew business class dubai to perth on ek420 on tuesday 4th november. The aircraft had no power shortly after take off. Therefore no entertainment, seats locked in position, no lights to read for the 11 hours. We have heard nothing from the airline and feel this is very unsatisfactory. Our anniversary weekend to dubai finished on a frustrating and very long flight. We have flown alot with emirates first and business class but will now rethink our choice of airline.

I have not recieved a reply and I send one last week and 3 times before. I had a complaint about reissuing my ticket of Emirates Airlines. I am Hussain HIrjee hoping for a reply.

My wife and I traveled business from chennai to sfo and back. Right through they made us literally beg for two seats together. Highly insensitive seating arrangement. Also they lost my bag on arrival at chennai. Very impersonal service and very customer unfriendly. I hold the highest tier in loyalty in two other airline and despite being silver in it did not see anything tangible.

Emirates airlines just can't get it right. It will be a miracle if any emirates flight between dubai and doha departs or arrives on-time or even within 60 minutes of the scheduled time. The fact that this is a 45minutes flight doesn't matter to them to get it right. You must schedule your business in such a manner to allow at least 3 hours delay or you might just have to reschedule your business trip due to the excellent non-service you get from this airline and then have to deal with flight attendants from numerous nationalities, each with their own arrogance as if the airline belongs to them. But maybe that is exactly the reason this is such a pathetically poor and unreliable airline, arrogance and non service. Rather fly qatar airways or even fly-dubai and get to your destination on time and on the same day. Emirates airlines should get a reality check... Just because you have the most planes and make the most money doesn't mean you are the "best" airline, infact I will rather fly any budget airline than ever using emirates again.

I left my glasses on the front rack of seat 11a on flight ek543 chennai (Madras) - dubai on the 10th of december. Went I got down from the plain a complaint was made. It was obvious that they ha not checked before our connecting flight to lagos. The glasses is a rimless, slightly tinted varilous lense. Its brown in colour. The case is brown with "jilly opticals" written on it

I went on holiday at the end of 2008 to Australia, and decided to go Business Class, as it was going to be the trip of a lifetime. The ticket cost me almost 4500 euros, for which I expected a high level of service - how wrong can you be? I had a wonderful holiday until I returned to Brisbane airport for the return journey to Cyprus. Yes, I knew I was over the limit, but did not expect to be charged AUD920 (approx 460 euros) excess baggage charges! It was not just the charges, but the total attitude of the Emirates staff at Brisbane. I was not offered unaccompanied baggage, nor was it mentioned to me by them. I have written to Emirates and complained (and not just about this), but all I received was a letter back saying they were bringing my points to the duty manager - in fact, nothing at all. I hope to return to Australia in a couple of years - will I travel Emirates? NO I don't think so!

I have recently had a similar issue wherein Emirates airlines denied me boarding since their flight to Dubai transits via Australia and i need to have a separate transit VISA. All this told to me on the day of boarding instead of 7 - 8 weeks back when I bought the tickets. In fact the tickets had no mention of Australia transit at all.
I have lodged a refund claim with them.

Not sure which airline you are complaining about.
I was on the same flight. And everything was smooth.

I came by Emirates flight EK 045 on 21st Dec. 2010 in Frankfurt Airport from Dubai and I found that my baggage was missing. I immediately reported the matter to the Baggage tracing centre in Frankfurt Airport and I was assured that time my baggage will be delivered at home the next day. But today being the 4th day I did not get my Baggage yet or any proper information from them when I call them. My Baggage contains valuable items for personal use and perishable items including medicines and as such I must get proper compensation for them which comes about Indian Rupees 50, 000/-
Mathews Kurian, Nussbaumweg 14A, 4103 Bottmingen, Switzerland.
kurian@mathews.ch Tel. [protected]

Returning back from a holiday of a life time in mauritius, flying with emirates, we were transit in dubai for our connection to london heathrow on 26th feb 2011. On check in, in mauritius your ground staff informed us that our seats had been booked for the entire journey to our final destination and that our seats would be allocated together as a family. However, collecting our boarding passes for the final journey from dubai on flight number ek001 we were told the three of us would not be anywhere near one another as the flight was over booked. We chose emirates for their reputation but sadly we were hugely disappointed and felt the cabin crew were not helpful in trying to resolve the situation or even in the slightest bit apologetic.
I look forward to hearing from you shortly.

Gennarog@hotmail.Co. Uk

I am a business woman and a regular passenger of the notable emirates airline but with a great regret in writing to seeking help from your board in regards of my business partner (Mr. Syed mujahid hussain shah) & rsquo;s lost baggage during a flight journey on board this airline flight ek607 from karachi to dubai on 6th april 2008. Mr. Mujahid has lodged a report to the concern airline customer service and senior claim assistant in charged (Asilya mukhidinova) in regards of this matter but they declined to give any appropriate assistance nor take any responsibility on this matter. They even rudely told him that they have his baggage in the same flight but yet they are unwilling to handle it back to him. I tremendously regret and been very disappointed with the bad attitude shown by one of the concern airliner’s staff as mention above. The items inside my friend’s baggage are camera, watch, cloths, documents and hepatitis b medicine made in south africa (Worth aed35 000) , therefore his total claim for this baggage is aed47 000. Your urgent attention will be much obliged and I should be glad if you or the media would kindly take some drastic action to this matter. For more details my partner can be contacted at his mobile number [protected]. Thank you.

Hi I travelled wth my 3 kids to dubain n returned on 08/01/12. My kids were really dissappnted to c othr kids aftr we landed. Wth emarites bags. My kids were not given any!

From: kodak recruitment
Date: tue, 29 sep 2009
Subject: emirate airline appointment letter

Kodak recruitment agency
London, united kingdom
Tel/fax: +44-[protected]

Attn:

It is of utmost importance to inform you that after the screening and scrutiny of your curriculum vitae with other verification procedures carried out, emirate airline group (E. A. G) were able to resolve the status of your application. On this note, we hereby congratulate you on the success of your application and as such we have attached to you the offer letter/terms of agreement that transcends any written document. You are therefore required to follow these procedures immediately so as to complete your employment formalities:

(1) you are to contact the traveling agent for a valid work-permit / employment authorization document immediately so as to enable your work in london legally.

Note that the procurement of your work-permit must not exceed the deadline as stipulated in the offer letter as it would take four (3) working days for the traveling agent to procure your work-permit before the united kingdom high commission.

Below are the contact details of the emirate traveling agent:
Emirate travel agent uk
45 hilton close, off allen,
Gb0097 london & ndash; united kingdom
Email: emiratetravelagent1@yahoo.Co. Uk
Phone: +[protected]
Contact person: mr. Tony benson
Head of visa/permits operations

(2) do get back to us with developments and updates regarding the procurement of your valid work-permit. You are required to contact the human resourses manger incase of any clarifications. Below with his contact information.

Emirate airline group (E.. A. G)
Human resources department
Contact person: mr. John williams
Contact email: emirateairlinegroup@live.com or hr@emirates-airlinegroup.com
Contact phone: +[protected]

(3) once we confirm your works and residence permit from the emirate traveling agent, which stipulates that you are ready to join the team, we will take care of your traveling documents together with your flight ticket and any money which you spend in the procurement of your uk valid papers will be reimbursed to you during your first month upfront salary.

We hereby once more congratulate you on the success of you application amongst many that have applied and thereby instruct you to expedite all requirements as aforementioned so as to be able to meet the team before the deadline.

Congratulations!

Regards
Mr james brown
Kodak recruitment inc
P# +44-[protected]

Dear sirs
I would like to describe my troubles when I used to fly with emirates airlines from karachi via dubai, vienna (Austria) , varna (Bulgaria).
I and my colleague am frequent flier on these destinations – every 3-4 months we used to fly. Already 3 times we used to fly on this destination, and we are very satisfied from everything but…
Please kindly note, that all of this our flights we have problem – all of this our flights we miss the next connecting flight dubai – vienna. Between flights we have only 2 hours and 15 minutes. The problem is that from karachi airport can not issued boarding card for the next flight dubai-vienna. Due to unknown reason already 3 times we can not obtain boarding card for the next flights from karachi airport. Thus this time of 2 hours and 15 minutes is not enough to get to the ticket desk and back to the gate. It might sound curious for you, but in our last flights we missed our connection flights due to the time limit with a lot of troubles subsequent. We are afraid that this problem will continue in the future.

Our next flight will be on 20 aug 2009:
Kostov kalin – flight: khi-dxb ek603; dxb-vie os840; vie-var os763
Ticket # 176-[protected]
Raykov raycho – flight: khi-dxb ek603; dxb-vie os840; vie-var os763
Ticket # 176-[protected]

We kindly asking you – is it possible in the future to be arranged to receive our next flight boarding card on karachi airport checking desk! We consider this is a solution for our problem, because thus we will not need to get to the ticket desk in dubai airport and time between connections flights well be enough.

Deeply appreciate your action in advance. Will be very grateful if you reply on my e-mail address: gr. Raykovi@yahoo.com

Best regards
Raykov raycho

I am garima sharma please help me as I m in big trouble becoz my luggage has been misplaced by emirates airlines while flying from banglore to capetown on 24th feb 2008, my compalint no is jnbek29240 n its already 3 days and we were given a priority tag which was pasted on our luggage & hellip;…….. We are regularly mailing them, except giving us the reference / complaint no. No other assistance is there, they every time says we are just in the process of tracing the luggage where as it is already above 60 hours that we haven’t found our luggage………….. The description of my luggage is it’s a red colour bag, trolley bag, with a plastic covering on it n the name n address is mentioned there ie. Anubhav kumar, dale court ,1, ehibition terrace road, capetown south africa & hellip;….. Emirates people has assured us that it wont happen again as we have suffered earlier also while we flying from capetown to banglore on 20th december 2007 our file refernce no. Is blrek10341,12792, for which its already 2 months, that was my husbands baggage for which they have delivered us the wrong baggage with which there is no match of colour, the tag identification anything was not matching n after that our case reopens when we informed this bto the emirates office.

Now we have lost one more luggage plzzzzzzzzzz help us n if any of the luggage is found plzzzzz inform us or courier us to the below mentioned address:

Complaint no. Jnbek29240 & blrek10341,1279

Anubhav kumar

M-+27-[protected]
M-+27-[protected]

Add:5.3.1, vinci-5, villa italia, century city, capetown, south africa

Dear Sir
Kindly note that we were treated badly with the one of the cabin crew
i was travelling with infant & i asked her to get worm water fror the baby milk she asked me to wait for one hour as she is busy.
pushing my bag with her leg.
giving as the food like she through it not serve.
the way she talking to client is really bad & She suppose not to be emirates staff at all

I was in line at Houston for checking in with my wife and there was nobody to direct people to an empty line. It looked like a free for all. After some time after we went to the front of the line. We went to what looked like an empty counter. After waiting a few minutes the attendant asked us to go back to the line. A attendant had now appeared from where ever she wandered off to the mange the line and now put us again at the back of the line despite our protestations on having already been in the line.

Ken

Dear Sir / Madam. I am very unhappy at the recent assault on my wife by one of your passengers on flight EK383 outbound from Hong Kong at 18-25 hours on the 18th May 2014.I would of expected by now to have heard from your self's about this incident, with not only an apology.As you clearly failed to protect my wife, but also an explanation as to who this person was and why he assaulted my wife, by punching her in the head, she was left in fear clearly shaken and has a severe bruise from hitting the armrest while trying to escape his punches to her head.I would expect you are fully aware of the incident, Since a flight attendant was present at the time of the assault, but I will refresh you on this.My Wife Yu Yun Wang was seated on the aisle seat when she noticed the man on the same row as her get this small grey item, and was concealing it with his bag while clicking it, when she asked him what it was he said it is nothing just for cutting nails, then she persisted and asked again, he then said it was a phone, she said it is not a phone. at this time he got up and put the device into his bag and put the bag in the overhead luggage locker, he then moved seats, my wife then went to tell the flight attendants what she had seen, A flight attendant came and looked at the man, but did not say or do any thing further at this time.My wife then talked with an other middle aged passenger, and explained to him what she saw, he then went to report the man again.This time the flight attendant came and asked my wife exactly what she saw, as she was telling the flight attendant, this man jumped up and punched my wife in the head, in front of the attendant, A passenger then got up and restrained the man, then other passengers and other flight attendants appeared, and help take the man some where else.my primary thoughts were as to what this device was, but now I feel that airport security must be very poor if he was even allowed to get on the aircraft with any device that he felt the need to conceal, My questions are who was this man, ?what was the device, ?why did he punch my wife, ?why has she not since been given at least an apology and explanation as to why she was not protected from assalt on this flight, ?how did this man even mange to get on this flight with this device ?, As a fairly regular flyer with emirates, I find this very disturbing, I would appreciate an explanation very soon, yours sincerely B Evans, ( yu yun wang's husband )

my name is sara warsame I LOST 4 GOLD BAGOL IN SECURITY  CHECK    ON 12/6/2009I PAST AT 11.50  TO 12 CLOCK... PLEASE I NEED MY BAGOL BACK
MY FIGHT NO EK OO3 TO LONDON ON 12/6/2009
MY EMAIL sarawarsame@hotmail.com
my tel nr ...[protected]
my e tkt [protected]
please hope get my item back
yours sara.

Emirates is a wonderful airlines but that doesn't mean it is 100% perfect worldwide. I strongly recommend someone in the management in Dubai or UAE Head Office to curb into Blue Area, Islamabad, Pakistan office. I tried to reach their (Islamabad, Pakistan) provided phone number (Only numbers 578 1114 / 1115) on different days and different working hour times (Mon to Sat, 09:00 to 17:30
Sun, Closed) but unfortunately couldn't able to get anyone to assist me. I already had my Emirates return ticket bought from the States but it seems to me in Pakistan every thing changes what is widely considered basics of any Business, timely customer service.

Dt : 08.06.2011
Thiruvalla

To

The Customer affairs emirates
Emirates Airline
Dubai (D x B)

Sub : Misbehaviour of flight Crew Mr. Tiho (ID No 398866) reluctance to serve food on flight to passenger

Respected Sir,

I request you most earnestly and honorably to take note about the unwanted behavior of your Cabin Crew on Flight No. EK 532 dated 06.06.2011 from Dubai (DXB – CHN) to Cochin International Airport.

I was travelling on the flight to Cochin which look off from Dubai Airport behind scheduled time at around 9.35 pm. My Seat No. 14B. Mr. Tiho ID No. 398866 serving on the flight was refused to serve food to me even after requesting him to do so. He serves other passengers but did not take heed to my request. After 20 minute he serve me a plate of Biriyani. But on requesting him to give me a second serve of Biriyani Mr.Tiho (No. 398866) started asking me and rude questions such as :- I had a big stomach etc. and he refused to serve any second helping of Biriyani.

Instead of serving me a passenger on your flight or trying to convince me politely, he was making rude remarks and trying to outsmart and be little me infront of all the other passenger’s such rude ‘Behaviour’ is not expected from the Cabin Crew of an Airline with a good reputation such that of Emirates Airlines.

Please kindly restrain such rude Cabin Crew like Mr. TIHO No. 398866 from misbehaving with passenger’s like me and do kindly train them to be polite and well behaved and service minded.

Hope you will restrain such Cabin Crew from such rude behavior and oblige by taking action.
I remain

Thanking you
Yours sincerely
Johnson Varghese

Johnson Varghese
Mundakathil
Kavumbhagom P.O
Thiruvalla – 689 102
Ph : 0091 [protected]
E-mail : johnsonthiruvalla@gmail.com
PP No : E 4073543

Copy To :- Managing Director
Emirates Airline
Dubai

Im sorry that your experience was a bad one with emirates. I must say that i think the reason why you were denied the airport stay was because of the delayed flight into dubai. Considering that check in for the Glasgow flight, which departs at 0750 would have been opened at 0440 it would not have been classed as a long enough stopover for your checkin.

As for the restaurant i cant condone the behaviour of the staff but this isnt a Emirates Airline problem, and unfortunately you would need to complain directly to the airport authority or the restaurant directly.

I hope this helps clarify a little and hope your future flights with Emirates are more positive

I started my travel from Dubai to Ahmedabad, flight date : 25 Feb 2008 but when I was arrived on 26 Feb 2008 & waited 3 hrs for my bags but did not received my Baggage then the staff on duty ask me to fill one form called (PIR) Property Irregularity Report (PIR) for checked baggage. After that they ask me to stay for a day in a Hotel & buy whatever I need as I was not having my baggage also they promised me to Reimbursement whole amount which i spent. I missed my next day flight from Ahmedabad to Jaipur because of Baggage on top when I received my baggage & I have given all the bill in order to reimburse, they refused.

I would also like to mention I am a frequent flyer in First class & business class flights of emirates, my skyward no. is EK129819550

My Ticket no. [protected] (Class of travel J)
No. Of baggage : 2
Bag Tag No EK063855 / 54

They also gave me one telephone number to contact for Reimbursement i.e 0091 79 [protected] between 10 to 5pm, I did but they refused.

I need my amount should be reimburse to me as this was promise made to me at airport.

Please do the needful.

Thanks
Mohan Gurnani
[protected]

Emirates does not really care about customer issues, they only care about generating sales. Let 's warn other people to stay away from Emirates.
join us at facebook group "Emirates Airline-poor customer service"

I had a very positive experience with The Emirates. Flights were on time, flying Melbourne to Dubai; Dubai - Milan. Excellent service, good food. Luggage clearly marked. Will defitely be using this airline again. No complaints whatsoever. The service and food was a lot better then Quantas or British Airways. I avoid flying the latter whenever possible.

Danuta

Neutral til issue is resolved.

Gentleman,

My wife who had flown from BWI to Karachi Pakistan last week ( April 30 – May 2, 2009) had lost her luggage and did not receive until two days later, and had only Jewelry missing from her bag. We had filed a report at the Karachi airport. Attached are the documents, please review and let us know what else is required to receive the amount claimed. Your earliest respond will be appreciated. Please send me the E mail
so that I can send the lost dicuments@ hader.khan@baesystems.com. Thanks

Contact Emirates Airlines.

In July 2010, my then 1 year old daughter, wife & I were booked to fly Dubai-NYC. We had made atleast 2 phone calls to Emirates in the span of 1 month prior to departure, requesting for a basinet seat for our daughter. On both occasions, we were assured that the check-in staff at Dubai T-3 would take care of our request, provided we arrived well before the ETD.

On our departure date, we arrived 3 hours prior to the ETD at the check-in counter in T-3. We were informed that all seats were full & they would be unable to provide us the basinet seat. It was only at the insistence & begging of my wife did the check-in staff agree to make amendments in the seating arrangements & eventually granted us the basinet seat.

Common sense would demand that on a 14 hour journey, with a baby in hand, there should be no need to justify our request for a basinet seat. Also, this was clarified on the phone, well before the journey that our request would be accepted by the check-in staff, which as I explained, didnt happen.

In light of the above, are we expected to believe & trust Emirates in future?

The only good in this thing that I got high fantacies and started sittling myself in UK before I get there :)

When I googled about the subject, Thanks to God I found that many people are warning each of these ### ###. How could anyone manuplate people and con them of fake jobs around. In my opinion, these people should be presented to justice for their miss use of internet technology. The most I was asking to free internet, the most now I insist in restricting it and coming after such corrupt people who tries and searches anywhere for theift and deception.

Everybody be warrant.

Absolutely right even i received an offer letter from emirates airline group for the post of manager operations in UK. which i never applied for...also all the nos are diverted to the other nos in nigeria, u can hear the voice tags by mobile services, hear it till end on [protected]. I would request u all not to respond to these types of email. Also we need to alert the vigilance department in emirates group. These guys are spoiling name and dont know how many students or workers have come in there trap. Need to track these guys immd.
anyone need to say something on this issue pls email on babadu74@yahoo.com.
Thanks and Be Alert.

these scammers are at it again, they have sent me a job offer as head of operations in manchester with emirates airline, everything is false including the website, i actually applied for a job as pipefitter supervisor in the middle east so how can they offer me a post as head of operations for emirates airlines, the next step will be to ask for money for my visa, this is a mistake by them because i´m english and dont need any visa, they are actually targeting people who need visas to work like someone from india or pakistan for example promising the earth and then asking for the money in advance for the visa and i dont need to tell you once you hand the money over its gone and so have they. So all you job seekers out there the moral of the story is never hand over a cent of your hard earned money to these ###. All decent agencies will NEVER ask for money up front, you´ve been warned cheers cliff hornsby

This is a fake company ...