Emirates
Reviews and Complaints

We were 14 passengers 7 of which were children.
We got to the airport after checking in online.
Our baggage and passports got taken from the ground staff and they started tagging our bags, until one of the ladies on the ground floor stopped all of our baggage going through as she said the gates are closed.
We were promised we could board the next flight as this flight was full and some other passengers got taken of the flight as the flight was over crowded.

We got test unfairly as we were stranded with the kids at the airport for over 9 hours and we had to ring travel agent and pay another £10, 000 just to get the next flight to Dubai via Oman airlines.

We would like a full refund and tickets to Dubai as all of the other passengers that came of the flight were offered them and we just got told we were late.
I don't agree with that, we got stopped just because the flight was full.

I & my wife travelled on Christmas day in 2016, flying out from JFK at 11.00 pm (scheduled)and then taking a connecting Emirates flight (2 hours lay over)from Dubai International to New Delhi India. The flight from JFK took off about 3 hours late due to fog in Dubai, fast forward, I and my wife could not make the connection.
I was to stay back in Delhi for 2 days with a friend and fly off to Mumbai on 12/28, my wife was taking the first early morning flight from New Delhi to Indore to help her sister a week before the wedding of her son.
Since we both could not make the flight from Dubai to Delhi, my wife had to buy a separate ticket from New Delhi to Indore as the prior day ticket could not be used.
24 hours later on the following late evening me & my wife were put by Emirates on a Jet Airways flight that explains the additional cost of the air ticket from New Delhi to Indore.
Our 4 bags did not land with us in New Delhi, however my wife left for Indore on a separate purchased tickets without her bags, ( as detailed above) however since I was to stay back in New Delhi until 12/28, I gave the address of my friend where I was staying and using his clothes as was my wife wearing her sister's clothes, but we do understand that things do happen.
The 4 bags were delivered to me on the night of 12/29 at 9.30am at my friend's address, since I could not make my flight to Mumbai, I too had to purchase a fresh ticket(in summary 2 tickets were purchased one by my wife from New Delhi to Indore and one for myself from New Delhi to Mumbai)
Had the bags been delivered on or before 12/28 morning, I could have flown off to Mumbai where I was supposed to spend a day and those same bags could have then travelled with me to Indore.
Since the bags were late by 2 days and I had to visit Mumbai, I had to courier the bags to my wife as the pre marriage festivities were on a week before the marriage, all I am asking Emirates who put me on to Jet Airways their partner airline who flew me & my wife from Dubai International to New Delhi, to pay for the cost of 2 local tickets and the courier charges from New Delhi to Indore.
Emirates asked me to follow up with Jet Airways as Jet Airways was my carrier from Dubai to New Delhi.
At first after 3 months of email exchange from USA, Jet airways offered me a meager INR 4, 000 and when I explained and provided them with my claim of $400, incl 2 air tickets one new Delhi to Indore another New Delhi to Mumbai(2 days late arrival of the bags) and the courier bill, I was told that my claim was being escalated upon my refusal to accept the INR4, 000, and yesterday the Jet Airways Baggage desk informs me after a 12 month back & forth ordeal that they cannot compensate me for anything now and that I should accept this an a isolated case end of story.
My request to Emirates you were my carrier from Dubai to New Delhi, I did everything you asked me to follow up with Jet airways, now I am coming back to you to honor my claim of $400+ US Dollars.

Hi,

My Name is Avanthi Gopal and I recently Flew Emirates from Chennai (MAA) to Los Angeles (LAX) on the 9th of December. Flight Number EK543 and EK215.

I came across a few incidents in the Emirates Counter in Chennai Airport which I really want to bring to your attention as this caused a really bad impact on all of us Travelers.
I work in Los Angeles and I frequently travel around the world and this is the first time this has ever happened to me.

To Start with, I was given an extra baggage charge for my check in's which I totally was ready to pay for. They asked me to go to the Emirate counter instead of paying it there. The retained my Boarding Pass. I proceeded towards the counter. On reaching the counter, I noticed two other people waiting before me. This lady came up to me and asked me if I had cash to pay for it. I said no I don't. She told me that their Credit Card machine wasn't working ( they only had one machine for all of us).
They kept removing the machine and putting it back to show as if it wasn't working but on the side they were trying to convince us to give cash instead of Card.
They even asked me to go to Foreign Exchange services to give them the cash in hand instead of swiping our cards. This is totally unacceptable since Emirates is a reputable place and one should be collecting cash like this ILLEGALLY or convincing the passengers to Pay cash. We are flying and we are In an Airport, waiting to catch the Flight, they cant hold us back asking us to pay CASH ILLEGALLY. The number of people in the counter increased to about 6 people. We were all ready to pay via card but they were still acting as if they were fixing the machine, meanwhile convincing us to pay cash. Also two people whose baggage's were within limits were told they can only carry one Bag carry on and no personal Item and were charged for that. This was completely ridiculous as we were allowed one Personal Item and one Cabin Baggage. All of this looked as fraud to us since they wanted us to pay by Cash.
We all checked in early so we were made to stand for 1.5 hours in the counter which took away valuable family time for us at the airport. We were in a rush to catch the flight. I was given only one boarding pass till Dubai since I told them I cant wait further and need to spend family time and I wont pay cash. They told me I need to collect the next boarding pass in Dubai Airport. They said they will inform a person in Dubai and that a person will be waiting at the Gate with a ATM machine to get the money.
It came to my attention that the others who waited there till the last minute were charged half of what they owed and they collected cash from them. They asked the passengers to give them whatever cash they had. This is just ILLEGAL and totally unacceptable from a Company like Emirates.

When I landed in Emirates Airport, there was no one waiting with an ATM Machine. I proceeded to the gate without a Boarding pass. At the Gate, I told them the situation and they had no clue about anything at all. They checked and gave me my Boarding pass but they saw a comment which said I need to pay for Check in. There was no statement about what happened. My flight was leaving at 8:30 with the Boarding gate to close at 8:10. They sent me to an office to pay this amount around 7:50. I do not blame the people in Dubai at all since they were doing their Job. But I went to the office paid it with my Card, the whole 90 USD and came running at the Final call to the boarding Gate.I would have missed my Flight if I was even two mins late.
All this happened only because of the things that happened in the Chennai Emirates Office and their lies.

Collecting Cash in an Airport is Illegal. Lying to a Customer that a person will be waiting with a MAchine at an Aiport is Illegal. Atleast I was able to run to catch my Flight. Imagine if I was with family or If I was an older person. They really wanted to give a hard time because I refused to pay cash or give whatever cash I had to them. This is corruption at the Airport. This is completely Illegal and I really hope Emirates can take some strict action against them. All I got from that trip was Stress thinking if I can make it on time to LA. We all have jobs that we have to get back to and this is just really bad.

People who gave cash illegally were charged less and I was charged the complete 90 USD. How is that fair? So do we have to lean into corruption in order to travel safely without any stress? What kind of Customer Service is this? I really need assurance that you are going to take action on this issue. I will not leave this Issue till some strict action has been taken and I get a solution for this.

You can contact me in [protected]@gmail.com for any further details you require. I really hope you take some strict actions on this matter.

Emirates airlines groups corporate finances are linked to and are part of ISIL and Islamic extremism by continuing to support & fund Terrorism globally, including in Yemen - including All customers & passengers Contribute Every time you pay & utilise their flight & ground services, including DNATA.

Examples include repeated military coalition led by the United Arab Emirates (UAE) continuing its launched airstrikes in northern Yemen that hits buses filled with children, killing dozens of young boys on school field trips - these repeated incident prompted outcries from the international community and drew further concerns about such wars.

The UAE (including Emirates & Etihad airlines groups) have been listed as a place used by investors to raise funds to support militants in Afghanistan, Pakistan, and financing of the September 11 attacks. Businesses based in the UAE have also been implicated in the funding of the Taliban and the Haqqani network.

If you want to reduce terrorism From the Middle East - STOP paying & STOP using middle east services such as EMIRATES & ETIHAD airlines group whom use Your money to fund these continued terrorist atrocities of Racism & Discrimination Acts to other Cultures, including Yemen & Qatar.

Also, Corporate boards & Senior Management (including HR/Recruiting) of EMIRATES & ETIHAD airlines groups are also Racists and severely Discriminates with Consistent attributes = majority of personnel in these positions are Incompetent, Corrupt, possess Zero real leadership attributes & have absolutely NO idea what they are doing.

If you want to save yourself much heartache & delays & incompetent services & seek better service - AVOID Dubai airport & AVOID Emirates airlines group altogether. You only have to watch the show ‘ultimate airport Dubai' which gives many clear examples & evidence that UAE, DUBAI airport, Dnata & Emirates airlines group internally as well as external customer services can be summed up in four words = DISORGANISED & INEFFICIENT & UNPROFESSIONAL & UNRELIABLE !

NEROLI BIGGS & LAUREN EDWARDS

@ FLIGHTS CENTRE Travel Group

Avoid - dubai airport & emirates airlines group & dnata.

Every time customers & passengers pay to utilise emirates & etihad airlines groups services - you are also supporting terrorist extremist groups including funding isil acts because emirates & etihad airlines groups corporate finances are linked to and are part of isil and islamic extremism by continuing to fund terrorism globally, including their involvement in yemen & saudi arabia.

Examples include repeated military coalition led by the united arab emirates (uae) continuing its launched airstrikes in northern yemen that hits buses filled with children, killing dozens of young boys on school field trips - these repeated incident prompted outcries from the international community and drew further concerns about such wars.

The uae (including emirates & etihad airlines groups) have been listed as a place used by investors to raise funds to support militants in afghanistan, pakistan, and financing of the september 11 attacks. Businesses based in the uae have also been implicated in the funding of the taliban and the haqqani network.

If you want to reduce terrorism from the middle east - stop paying & stop using middle east services such as emirates & etihad airlines group whom use your money to fund these continued terrorist atrocities of racism & discrimination acts to other cultures, including yemen & qatar.

Also, corporate boards & senior management (including hr/recruiting) of emirates & etihad airlines groups are also racists and severely discriminates with consistent attributes = majority of personnel in these positions are incompetent, corrupt, possess zero real leadership attributes & have absolutely no idea what they are doing.

If you want to save yourself much heartache & delays & incompetent services & seek better service - avoid dubai airport & avoid emirates airlines group altogether. You only have to watch the show ‘ultimate airport dubai' which gives many clear examples & evidence that uae, dubai airport, dnata & emirates airlines group internally as well as external customer services can be summed up = disorganised & inefficient & unprofessional & unreliable!

Sophie bernard sliman

Dear analo/adaobichristabelmrs, — refund partial & pending

Ticket no : 176 [protected]

Refund request/ tax credit note no : 2002989 — Dear analo/chukwuemekalawrencemr, — refund completed

Ticket no : 176 [protected]
Refund request/ tax credit note no : 2002988 — Dear support,

Please help treat the above pending transaction of ours.
Do find below the email exchange with your backend.
No tangible response till date.

Pls help.
_

Past email exchange:-

Dear support,

Sequel to the below email as received from "[protected]@emirates.com" and my visit to your office, I write your department.

I was displeased to learn that cash refund does not occur over the counter which absolutely contradicts your earlier email.

Anyway, do avail us the best option to which our pending aed560.00 funds can be retrieved in our local currency asap.

Kindly effect the refund via the credit card(s) 539941*4064 option as in the case of aed200 already received.

The issuing bank is zenith bank plc (acct# [protected]) and the name as appears on the card "lawrence analo".

Your quick action and response to this email will be immensely appreciated, thank you in advance.

Mr lawrence analo
​​_​
Email: [protected]@yahoo.com
Tel: [protected] | [protected] — On saturday, october 27, 2018, 4:19:43 pm gmt+1, [protected]@emirates.com wrote:

This is a system generated email. please do not reply.

Dear analo/adaobichristabelmrs,

Ticket no : 176 [protected]

Refund request/ tax credit note no : 2002989

Thank you for choosing emirates

We are pleased to advise that your refund request has been processed by emirates.

The total refund amount due to you is aed760.00.

An amount of aed200 will be refunded to your credit card(s) 539941*4064 and an amount of aed560.00 as cash.

Fare refundable value : aed580.00

Taxes and surcharges refundable : aed680.00

Total refundable amount : aed1260.00

Less refund charges : aed500.00

Residual refund value : aed760.00

If your original method of payment was credit/debit card or you are being refunded by bank transfer based on the details you provided at the time of your refund request, the refund amount has been communicated to your bank or credit card company, who will credit your account in due course.

If your ticket was purchased against cash and you have opted for a cash refund, please contact the emirates local office after 5 working days to seek guidance for collection of your refund. proof of identification (passport, driver's license etc.) would be required at the time of refund collection.

In case of third party refund, authority letter from passenger authorising collection of refund by another person other than passenger, along with passenger's passport copy and identity card of person collecting refund would be required at the time of refund collection. alternatively, if you are the sponsor of the ticket you may collect refund by showing proof of purchase.

Refund settlement timeline from refund request date:

Credit/debit card 15 business days

Bank transfer 15 business days

Cash/cheque settlement 10 business days

Please note that your bank or credit card company may need additional time to show the credit on your account.

This is a system generated email. please do not reply.

Should you need further information or assistance for this refund please visit http://www.emirates.com/english/help/help.aspx to view our help section where you can view your local emirates office contact details or complete a help request form.

Best regards,

Emirates
Po box-686
Dubai, uae
Vat registration number : [protected]

First issue is Emirates Airline offered me the free booking changed on Dubai Stopover but all of officers of this company declined to accept this offer because officers not find in system. I request to changed flight from Germany to Sydney but denied to change on this route I requested and changed on first route but give me less time to take and find flight for this flight i again lose flight due to fault of Emirates officers because all of keep delaying to checked and confirmed the offer Emirates Airline if any offer advertised than should Emirates Airline has in system but all of these officers denied.

Complaint reference number: DXB/X/CS/230918/7422371
Lost Baggage Reference number:AHL SYDEK16790

Second problem is Emirates Airline Lost my Luggage and not giving the any reasonable answer after end not find the bag, Now keep delayed and tried to denied my claim and not want to giving me any reasonable answer regarding my Bag always same answer many times I made the request to call me but never received any call from customer Service officer in relation of my Bag.
Third problem my baby sick after eating food on plane but Emirates staff not accepting any of fault keep made the decision in favour of Airline.
Please my main Problem is my Lost Luggage and Airline keep wasting time to decide the final decision regarding my lost Luggage Bag Claim.
Main issues Emirates Airline I am full fill as Free Booking but Emirates Airline denied to accept this offer now Should need to Refund the Rebooking Changes of: $2727.54 & Paid my Full Baggage claim I already submitted nearly all of Receipts of my lost items with Bag.

We were on a flight ek408
Dubai /Melbourne
13/10/2018
Purchased 2 pandora Globe trotter charms
Supposedly duty free for A$ 185 (485AED) each
Retail price in a store A$137 each
A$96 more in total RIP OFF!
How can that be duty free?
Passenger
Terminal no.ETOO631
Aircraft RegA6EET
SD CARD labelUAE6016
ISRNumber [protected]
Crew ID 456404
Receipt 1

Items
1 engino12. 75
2 pandora globe trotter 970
AED. 1045

Every time customers & passengers pay to utilise EMIRATES & ETIHAD airlines groups services - YOU are also supporting terrorist extremist groups including funding ISIL acts because EMIRATES & ETIHAD airlines groups corporate finances are linked to and are part of ISIL and Islamic extremism by continuing to fund TERRORISM globally.

Examples include repeated military coalition led by the United Arab Emirates (UAE) continuing its launched airstrikes in northern Yemen that hits buses filled with children, killing dozens of young boys on school field trips - these repeated incident prompted outcries from the international community and drew further concerns about such wars.

The UAE (including Emirates & Etihad airlines groups) have been listed as a place used by investors to raise funds to support militants in Afghanistan, Pakistan, and financing of the September 11 attacks. Businesses based in the UAE have also been implicated in the funding of the Taliban and the Haqqani network.

If you want to reduce terrorism FROM the Middle East - STOP paying & STOP using middle east services such as EMIRATES & ETIHAD airlines group whom use YOUR money to fund these continued terrorist atrocities of RACISM & DISCRIMINATION Acts to other Cultures, including Yemen & Qatar.

Also, Corporate boards & Senior Management (including HR/Recruiting) of EMIRATES & ETIHAD airlines groups are also RACISTS and severely DISCRIMINATES with Consistent attributes = majority of personnel in these positions are Incompetent, Corrupt, possess Zero real leadership attributes & have absolutely NO idea what they are doing.

If you want to save yourself much heartache & delays & incompetent services & seek better service - AVOID Dubai airport & AVOID Emirates airlines group altogether. You only have to watch the show ‘ultimate airport Dubai' which gives many clear examples & evidence that UAE, DUBAI airport, Dnata & Emirates airlines group internally as well as external customer services can be summed up in three words = DISORGANISED & INEFFICIENT & UNPROFESSIONAL !

SOPHIE BERNARD

Every time customers & passengers pay & to utilise EMIRATES & ETIHAD airlines groups services - YOU are also supporting terrorist extremist groups including funding ISIL acts because EMIRATES & ETIHAD airlines groups corporate finances are linked to and are part of ISIL and Islamic extremism by continuing to fund TERRORISM globally.

Examples include repeated military coalition led by the United Arab Emirates (UAE) continuing its launched airstrikes in northern Yemen that hits buses filled with children, killing dozens of young boys on school field trips - these repeated incident prompted outcries from the international community and drew further concerns about such wars.

The UAE (including Emirates & Etihad airlines groups) have been listed as a place used by investors to raise funds to support militants in Afghanistan, Pakistan, and financing of the September 11 attacks. Businesses based in the UAE have also been implicated in the funding of the Taliban and the Haqqani network.

If you want to reduce terrorism in the Middle East - STOP paying & STOP using middle east services such as EMIRATES & ETIHAD airlines group whom use YOUR money to fund these continued terrorist atrocities of RACISM & DISCRIMINATION Acts to other Cultures, including Yemen & Qatar.

Also, Corporate boards & Senior Management (including HR/Recruiting) of EMIRATES & ETIHAD airlines groups are also RACISTS and severely DISCRIMINATES with Consistent attributes = majority of personnel in these positions are Incompetent, Corrupt, possess Zero real leadership attributes & have absolutely NO idea what they are doing.

If you want to save yourself much heartache & delays & incompetent services & seek better service - AVOID Dubai airport & AVOID Emirates airlines group altogether. You only have to watch the show ‘ultimate airport Dubai' which gives many clear examples & evidence that UAE, DUBAI airport, Dnata & Emirates airlines group internally as well as external customer services can be summed up in three words = DISORGANISED & INEFFICIENT & UNPROFESSIONAL !

GARY HILT

Dear sir,

This is to inform you that I DILIP KUMAR SUR sky ward no [protected] was flying to DETROIT to Dubai on 25 September 18
I was flying Detroit to Dubai via BOSTON on 25th September 18 as below

Detroit to Boston by JET BLUE air line flight no 1336 and Boston to Dubai by Emirates air line on 25th September 18
Due to late arrival of Jet blue airline at BOSTON airport we 35 passengers missed Emirates flight no EK 0238 We arrived Boston at 11.35 PM
We all went to Jet blue ticket counter They asked us that they can book in next day flight on 26th September 18 I agreed and asked to book in next flight of emirates for Dubai
JET BLUE AIRLINE provided Passenger Itinerary and NBR no [protected] LXCEZH
FF
They did not provide any hotel accommodation at Boston so I was forced stay in airport which was not possible for me so I have book hotel myself with my expense
next day afternoon I called Emirates office in Boston and asked about my confirmation of ticket by providing all details. They informed me that no confirmation of my seat in EK 0238 on 26 th Sept.18 Also advised to go to JET BLUE AIRLINE and asked for confirmation
I left hotel with tension ( Which is not good for me at this age 72 years )and went to Jet Blue airline counter at terminal C in BOSTON at 3PM on 26th Sept18
They informed that there is no seat available in this flight I panicked and ask that I have to go Dubai because I have another flight on 28th early morning flight at 2 Am from Dubai to Calcutta for very urgent meeting at Calcutta and next day ie on 29th Sept 18 I suppose fly BHUTAN for another meeting on 30th Sept. 18 I showed them my all onward journey tickets .
They asked me that we can only accommodate in LUFTHANSA air line BOSTON to
FRANKFURT Dubai I accepted their proposal and they gave fresh passenger itinerary no NBR [protected] I asked about my two checked in luggage They informed that you will get at DUBAI So I left counter and went LUFTHANSA checked in counter at terminal E Counter open at 6 PM and i got seat boarded in flight
Reached Dubai airport at 10.36 PM TERMINAL 1 on 27th Sept 18 & went to collect my luggage belt no 5 but my checked in luggage was missing .
I lodged complain and at Terminal 1 Dubai airport property irregularity report ( PIR number is A/ LH 65904
finally This evening 29th Sept.18 at 5.10 pm Danata people delivered my luggage
Please note Due to non availability my checked in luggage on time so I could not able take my next flight to KOLKATA ( CCU) flight no EK 570 on 27th September and from KOLKATA to BHUTAN on 29th 9 AM by Air ASIA CCU to IXB (Bagdogra)
It is very big loss to me and for my business. I lost lots of money in this journey not only that i was passing through a mental tension which your JET BLUR AIRLINE and EMIRATES AIRLINE gave.
Please note i have all documents with me to prove above said
This all happened due to Emirates air line & JET BLUE AIRLINE
Now please inform How EMIRATES AIRLINE going to compensate my huge losses.
Your early reply on above will be highly appreciated
Thanks

DILIP KUMAR SUR
EK [protected]

Ents 1: ek 603 economyflex plus 13aug2018 19:30karachi to dubaiek 229 economyflex plus 14aug2018 05:30dubai to seattleek 3123/as0394 economyflex plus 14aug2018seattle to los angelesthese were my original ticket I purchased, ek 229 was late letting us out of the plane so my next flight was missed since not enough time to reach the alaska airlines terminal. of course once I reached after running they closed the doors. they gave me option of flight next day, 16 hours later. i'm a heart patient at that i'm already not feeling good, I requested them to give an early flight since there is soo many airport in los angeles and so many flights were going as well, they told me there is a seat open in a flight that is leaving the airport in 1 hour but it's first class seat and they won't give that to me. my wife called the emirates customer service since I had no energy to talk or walk to the other terminal in seattle for emirates (that was in different terminal, 25 min walk) she told emirates customer service the whole story and they told her they are not able to see that seat since it's boarding in an hour or so the agent told her that go ahead and buy the first ticket you see and file a complain that's the only option we got. I then went to counter and explain them again the whole situation and they still had that seat open but they won't give me the seat and charged me roughly $549 to take that seat. I need the reimbursement for the ticket

I have a Mulitple entry visa for 6 months.
The visa is valid for 3 months - for the first entry. After the first entry, I can stay in lebabnon for 6 months and travel in and out of the country. My first entry was in May 2018.
Your staff does not understand the meaning of a multiple entry visa and did not allow me to board on Sep 9, 2018, inspite of a valid multiple entry visa until Nov 2018.

Booking ref:GEPJRN - flying from Johannesburg to Beirut.

Now I have a got a letter from the Lebanon consulate saying that I have a valid multiple entry visa. Your team has the audaucity to say that I was not covering this letter with me and have closed my complaint.
The visa is a valid document to travel to a country? Why do you need an additional letter from the embassy? I got this letter to prove to Emirates that I had a valid visa.

I want a compenastion of USD 5000 for loss of business and a full refund of my ticket and additional fees.

I have opened 4 complaints on the Emirates website and NO ONE HAS CALLED ME OR GIVEN ME ANY FEEDBACK.

Recent shocking and horrible experience flying with Emirates recently. Firstly tried to call them numerous times as just a day before my flight my Partner had a bad accident, where one person or another kept saying yes we will sort but never ever did. Again I had further issues at the airport. Firstly the link they sent me did not open nor did I get a reply from this email when flagged. Then when we got to the airport the lady who checked us in stated to go to the lounge for us to receive the Wheelchair - when we got there I was absolutely disgusted by the service where the lady stated we cannot help you with this and said she didn't have a clue on this service, so My Partner was in even more pain and agony as he had to have this lengthy walk. He suffered a lot on the flight as no leg room seat was neither provided. This is not at all the service I expect from Emirates or any other airline and I am absolutely appalled whereby, if this is not looked into with seriousness. We then decided not to take the flight back with you and did not use our return tickets. Ive added this posting as it is critical to make further customers, family and friends aware of this matter. They have not given us a refund on our return tickets and the customer service has been awful-will never be flying with them again

I recently travelled business class flight EKOO4 on the 9th July 2018, I noticed my seat would not lay back, the seat was damaged, the flight attendants tryed to fix it but where unable to. I was told I would have to sit up right in my seat, there were no other seats so I had to stay where I was seated, I may as well have booked an economy seat. I paid to fly business class for comfort and I did not get this. You advertise that while in business class you can relax and stretch in comfort this was not the case on this part of my flight. I expect to be refunded on my credit card, I f you purchase something and it is broken you are entitled to a grind. I do not want points as I am not a skywards member, this is what Emirates have offered me . I will be taking this further with Consumers Affairs if you do not refund me for this part of my flight .

Regards Kim Delre

I was supposed to travel to The Kingdom of Saudi Arabia on 15 Aug 2018,
My air ticket number is 176 [protected]-73. I booked this ticket a month earlier. On the date of travel when I reached Entebbe Airport
I was told that Emirates will not be taking us because the Kingdom of Saudi Arabia had closed its gates for people going for Hajj.
I was so angry, disappointed and disorganized. I wondered why the Emirates airline couldn't take the initiative to inform me a day earlier or even a week before. I didn't travel. To my dismay, Turkish Airline on the 16th at 3am took passengers to Saudi Arabia. So I decided to use it the following day. I was told I can be refunded within 3weeks by the Emirates Airline. I went to their office in Kampala and they are making the process long for me, so please how can I be refunded? My contact is +[protected]

Out off 5 missing luggage 1 was completely empty (99percent) 1 still missing the courier didn't let me keep other pieces he says all or nothing. At the moment sorry at the moment I don't have the mentality and time to write anything else I'm really really disappointed with the airline to say the least.missing luggage reference number is .LHREK24111

I traveled to India in December 2017, returned to United States on January 08, 2018.
When I arrived at Fort Lauderdale airport, the baggage's were found in the most unacceptable shape and damage. I took pictures right on the airport trolley. I went by Uber( I had no idea I had to go to their office and complain. Anyways kept calling airport office at Fort Lauderdale number ( nobody cares or care to answer or return the phone or grievance)
Their disgusting and unacceptable behavior and attitude and mannerism need a complete 360 degree model of how we Americans need professionalism unlike them hiring some cheap crews who have absolutely no regards.
Anyways I am still 9 months struggling to get some compensation from them.
I have made a decision that I will Never ever travel by this airline again.

Good day,
I traveled from Dubai on the 26th of June my bags has been missing they were able to retrieve some but still missing 1 bag until July 29th I got a call that they found the last bag and that they will put it in delta airline so I can go pick it up at delta in Atlanta. I have been to the airport more than 7 times even traveled down to New Jessy they were just pushing me around even when I called the call center is like no one understand my plight I have an important document in that bag and a lot of valuable things which I'm suspecting that the guy that called me might have stole my bag because the bag was not locked. MY point now is to ask the guy by name Brandon and his cell phone is [protected] please contact him and get me my bag for me, because I've heard about your company stealing passengers bags this is just a confirm to me. If i don't get my bag by the end of next week I will be left with no choice than to go to New Jessy and call all the news reporters and let them know how Emirate stole my bag.
Olabisi Akanji