Emirates
Reviews and Complaints

Hi Team,

This is regarding my baggage delayed, it's been more then 24 hrs i have not yet received it. Have called the customer care no giving in the receipt but they are saying its been landed to Mumbai Airport it will get delivered by today. Am not understanding why its taking so much time even my friends were in the same fight they have received there baggage the time they had said, only in my case. have keep my cell phone in the baggage because of which i am not able to be in touch with the clients.

I have been highly disappointed with the service provide by you.

I purchased my ticket when i did i am sure i paid for my seat selection which was an asile seat but when i did self check in it gave me a middle seat and showed the whole flight booked when i went to the information desk she could not help she sent me to another counter without informing me i would have to go back thru secruity which you know is a pain but then i get to the transfer counter and start talking to them for help she told me the only thing she could say at the moment was the flight is full and she can not do anything until after midnight which i was not willing to do after getting the run around i even ask what it would cost me to upgrade to business class so i would not have a misable flight she still would not help me until after midnight i feel like i got really screwed with you. But even if i just selected the seat and it did not go thru to confirm when i purchased my ticket it should do it automaticly but i am sure i bought mine because the middle seat is the worst seat

Your booking ref: lzh43f

Hi,
This is the first time I have booked an emirates flight directly with emirates. I have flown with emirates previously, but only on code share arrangements with qantas.

I must advise you of my disappointment and that there is an issue that in my opinion needs attending to with regards to paying your airfares by direct debit.

After endeavoring to pay the $15, 221 plus for my airfares that according to your payment instructions, "i was required to pay you in one transaction". My bank rejected this amount as it was over their limit of $10, 000 for an online banking transaction.
They suggested I split the amount and make two separate payments under $10, 000 as all australian banks have a limit of $10, 000 on a single online direct debit unless one has a special token arrangement with the bank, which I don't have.

Your payment instructions do not allow for paying by two transactions, which resulted in me having to make a special trip to my bank and pay their fee to simply pay you,

This is crazy! And makes a mockery of your online booking and payment system. It also delays payments that is totally not necessary.

Your offer for me to pay by my credit card is fine until one realizes the extra cost of $140 to use this option, to which I strongly object.

Clearly emirates needs to improve their system of payment to avoid this ridiculous state of affairs occurring.
Note:paying qantas or others for airfares online can be split into several amounts if necessary to avoid this situation occurring.

I look forward to your comments,

With kind regards,
Harry smith. Ph: +61 [protected]

Hello there, I arrived London on November 14th, 7:10 am and have already went to the desk to report on my delayed luggage. It is the second day today and I have received a notification that the courier came to The Stay Club. Willlesden. I still have not received my luggage yet. It is hard as I am a student for Limkokwing and all the papers, clothes, medication and even certain food for my allergies are in there. It is a really disappointing that I have been wearing the same clothes. It is not fair to shop. I brought all the clothes in the bag and now I still have not received my bag. Please do compensate and considerate on this matter. My flight reference number is M6LIG6.
My name's Nursyahizatul Ain Mat Jizat. Looking forward to receiving a feedback from you.

Good day
On 14 july 2016 we were a party of 4 people that departed cape town international airport for a holiday in faro portugal, via dubai to lisbon. Mrs j j weijmans and myself, mrs marelese marais, was booked in on one ref nr and mr and mrs brink on another. The check-in clerk at emirates in cape town failed to book myself and mrs weijmans straight through to faro. When we arrived in lisbon, we were told that we had to re-check in for our flight to faro. Please note that mr and mrs brink was booked in all the way. When we tried to book in at tap airlines in lisbon for our flight to faro mrs weijmans was told that she was not on the system. This was very strange as mrs weijmans and myself was booked in under the same ref nr. This resulted in a very long and tedious conversation with the consultant, as he could not get hold op anybody at emirates to rectify this problem. As the flight was already boarding he just printed a boarding pass for mrs weijmans but under the surname marais, which is my surname, to get her off on the flight. She passed through boarding with this pass that did not even correspond with her passport without any problem !?

When we arrived in faro, our booking agent in south africa, - suria groenewald, was contacted and she corresponded with monique [protected]@ emirates dubai. Between the two of them we were sent emails explaining that the problem has been resolved and that we would have no problems with our return flights.

On 24 july 2016, we arrived at faro airport and was told by tap airlines that both myself and mrs weijmans was not on the system. - this was now an even bigger problem. Again we were involved in arguments with tap airlines as they were not even interested in looking at the e-mails that we had confirming that all problems were resolved. As far as they were concerned, we were not on the system and that was that. Again emirates could not be contacted. !
We then offered to pay for two new flights just to get us to lisbon for our connecting flight to dubai and then to cape town. We were then informed that there was no seats available that day or the following (25 july 2016) on any of tap flights leaving for lisbon. And they just did not seem to care less about the situation we were in saying that it was not their problem or mistake, throwing this back to emirates. Who could not be contacted !
One of the assistants then said that we could take a taxi from faro to lisbon.

Mrs weijmans and myself then had the problem of running around to find a taxi to take us to lisbon. Eventually we were on our way by taxi. This cost us 382 euros and resulting in the driver having to speed at between 140 and 160 km/hour to get us to lisbon in time just to book in and check in.

I trust that you will understand how traumatic and strenuous this was for us. Being in a foreign country and having to deal with people that could not get hold of emirates at all to rectify our problem.

I hereby request that the amount that I paid towards my ticket from faro to lisbon as well as the 382 euors for the taxi be paid back to me as well as some compensation for this drama that overshadowed what was supposed to be a lovely holiday.

Details:.
Mrs. Marelese marais
Airline ref nr: n4qqsn
Electronic ticket nr: 176-[protected]-33

The following was response from emirates. Which is totally incorrect.
Our ref no: jnb/x/sg/280716/7141515

12 october 2016

Mrs marelese marais
By email: eagles. [protected]@mweb.Co. Za

Dear mrs marais,

I write further to our acknowledgement dated 4 august 2016. At the outset, on behalf of emirates, I wish to express my apologies for the delay in our reply. Please rest assured that this is not indicative of our normal standard of service and I can only apologise for the lapse of service you experienced on this occasion.

I regret to learn of the inconvenience you experienced on your recent journey on emirates in july as described in your correspondence.

Having reviewed your booking reference n4qqsn, I note that your travel agent (Grinrod travel) made several changed to yours and mrs johanna weijmans's names in the booking. These changes may have caused a corruption in the travel agentsglobal distribution system (Gds).

Furthermore, your perception that you were not checked in through to faro is incorrect as per our check in records in cape town you were checked right though to your final destination.

May I respectfully suggest that you refer the matter to your travel agent for clarification.

Thank you for bringing your concerns to our attention, and for allowing me the opportunity to respond.

Yours sincerely,

Solange bagaria (Mrs)
Customer affairs - southern africa

My response to above plus all documents from my booking agent stating all was correct with my tickets.

Good day man
Thank you for your response, but I must say that I am totally disgusted in the manner that emirates is treating this manner.

I have forwarded your mail to the booking agent and await her response.

But`;
I would like to stress that you are totally under the wrong impression about the book-in from cape town to faro.

We were not booked straight through to faro.

1. I had to book in at the counter at tap in faro... This can be verified by the parties that accompanied us.
2. Mrs weijmans stuggeled app 45 min to get things sorted for her to get on the flight.
If need be I can get the name of the gentlemen that booked me in, from mrs weijmans, as it was the same person that she was having a battle with..

3. With all the mistakes made, how do you know that the info that you are now basing your statement on is correct.

This is just another way of emirates trying to get around the fact that money is owing to me for mistakes made... Mistakes made not by me... As all my moneys were paid.

This is leaving a very bad taste in my mouth and I am stressing the point that I want the moneys that was paid to the taxi paid back to me. !

Regards and be blessed

The king's kid
Marelese marais
Eagles. [protected]@mweb.Co. Za

Please note I have all he documents from booking agent that confirms above

—original message—
From: suria groenewald (Grindrod travel)
Sent: 12 august 2016 04:10 pm
To: 'cpt. [protected]@emirates.com'
Subject: fw: scanned document

Hi lisa

Thank you for your call earlier today

As discussed here is a brief description on what transpired with the marais/weijmans booking:

All 4 tickets was issued on ek paper - see tickets attached for brink/brink/marais/weijmans

Psgrs brink checked n in cpt and got all 3 boarding passes ie cpt - dxb - lis - faro, no problem

Psgrs marais and weijmans checked in with a different check in agent which only gave them 2 boarding passes ie cpt - dxb - lisbon and was apparently she was n training or new as she seems to be very unsure of herself and inexperienced

They only realized in lisbon they don’t have the lisbon - fao boarding pass

On check in I lisbon the staff of tap checked in the clients clients to faro.

I then followed up the next week with ek cpt - monique who send emails to tap in mozambique with copies of tickets and as per your correspondence tap confirmed everything was in order and the booking for psgr weijmans was visible on their side. She went through to narguis satar several times to make sure there is no problem and send them a copy of the booking and the tickets. I have noticed the e-ticket monique copied showed the fao - lisbon flight on the 24h of july under status showed tp ctrl, which indicated to me tp have resolved the *problem*

I checked the friday before they flew and could see both bookings under manage my booking in tap s reservation system as well as in the ek system

Sunday, the 24th of july the clients got to the airport and was told they cannot see either marais ticket, or weijmans ticket.

Untill now marais booking was never in question and I tried to resolve the issue as best as I could, and our after hours lady couldn’t get hold of anyone at emirates clients was told their seats was *given away*, and they cant see either booking for marais or weijmans, despite the fact they had ticket numbers and the full email printed with them from monique with the correspondence between the 2 airlines

Fights fao - lisbon was full and they had no other way of getting to lisbon than taking a taxi at the last minute at their expense. Psgrs brink x 2 checked in for the flight and had no problem with their tickets fao - lisbon

On arrival at lisbon psgrs weijmans and marais were checked in for lis - dxb - cpt and there was absolutely no problem on the ek system or with their ek tickets

I would say in my opinion there was some sort of a miscommunication/system glitch between ek and tap but you will know best to resolve the matter

Please let me know if you need more info

Many thanks
Suria

_______________________________________________________________

Email legal notice - http://www.Grindrod.com/email_legal. Aspx
_______________________________________________________________
—original message—
From: suria groenewald (Grindrod travel)
Sent: 12 august 2016 04:10 pm
To: 'cpt. [protected]@emirates.com'
Subject: fw: scanned document

Hi lisa

Thank you for your call earlier today

As discussed here is a brief description on what transpired with the marais/weijmans booking:

All 4 tickets was issued on ek paper - see tickets attached for brink/brink/marais/weijmans

Psgrs brink checked n in cpt and got all 3 boarding passes ie cpt - dxb - lis - faro, no problem

Psgrs marais and weijmans checked in with a different check in agent which only gave them 2 boarding passes ie cpt - dxb - lisbon and was apparently she was n training or new as she seems to be very unsure of herself and inexperienced

They only realized in lisbon they don’t have the lisbon - fao boarding pass

On check in I lisbon the staff of tap checked in the clients clients to faro.

I then followed up the next week with ek cpt - monique who send emails to tap in mozambique with copies of tickets and as per your correspondence tap confirmed everything was in order and the booking for psgr weijmans was visible on their side. She went through to narguis satar several times to make sure there is no problem and send them a copy of the booking and the tickets. I have noticed the e-ticket monique copied showed the fao - lisbon flight on the 24h of july under status showed tp ctrl, which indicated to me tp have resolved the *problem*

I checked the friday before they flew and could see both bookings under manage my booking in tap s reservation system as well as in the ek system

Sunday, the 24th of july the clients got to the airport and was told they cannot see either marais ticket, or weijmans ticket.

Untill now marais booking was never in question and I tried to resolve the issue as best as I could, and our after hours lady couldn’t get hold of anyone at emirates clients was told their seats was *given away*, and they cant see either booking for marais or weijmans, despite the fact they had ticket numbers and the full email printed with them from monique with the correspondence between the 2 airlines

Fights fao - lisbon was full and they had no other way of getting to lisbon than taking a taxi at the last minute at their expense. Psgrs brink x 2 checked in for the flight and had no problem with their tickets fao - lisbon

On arrival at lisbon psgrs weijmans and marais were checked in for lis - dxb - cpt and there was absolutely no problem on the ek system or with their ek tickets

I would say in my opinion there was some sort of a miscommunication/system glitch between ek and tap but you will know best to resolve the matter

Please let me know if you need more info

Many thanks
Suria

_______________________________________________________________

Email legal notice - http://www.Grindrod.com/email_legal. Aspx
_______________________________________________________________

Flight 733 to khartoum 10 nov 2016
Blankets and head phones tooked from passengers about 30 minutes before landing. And when I asked to keep my head phones the hostess said its not possible beacuase we are landing! It was her answer what made me angry! Should could say we have time management problem with this flight or what ever appology. But giving me that answer was totally unacceptable since this didnt happened at our flight to dubai! So its not a policy!

I am a skywards member who booked (H2vd5w & egue4b) approximately 4 months ago. I called from my landline no. +[protected] to request assistance with my initial booking as this flight was for myself, wife and my mother. We confirmed that we would be row 12 a, 12b & 12 c. On this date I also requested my wife to be travel coordinator for my flights. Today 11/11/16 I received the emirates mail informing me that I online check in was open however to my horror I discovered that not only were our seats changed but we were no longer siting together!
I phoned in to the emirates customer center and spoke to (Mohommed) and we were informed that seats were changed automatically due aircraft changes.

This is my mother's first international flight and I was mortified when your helpdesk (Mohommed) told me that only the middle row was available to sit together. Please check in all our flights that we have booked with emirates over the years we have never ever booked the middle row. This is unacceptable as there was a reason booked row 12 as close to the front to aircraft so she could disembark early and also considering the fact that she is elderly she would not feel claustrophobic as compared to the middle and back of the aircraft.

Kindly advise why we were not notified of these changes? My mother ticket was also booked under my profile and added under "family bonus" so its unacceptable that we inconvenienced to this extent!

If I did not pay attention to seats no. S we would have had a this nasty surprise sprung on us by emirates!

Is this the business ethics that emirates operates? Is this the message you want to send to your first flyer & skywards member

Hi,

My name is syed ali ajwad shirazi. I have a emirates skywards blue membership. My booking reference was 37xwfn and airline booking was euhsvj. I had travelled with emirates on 2nd of november 2016 from lahore to melbourne. When I received my baggage at melbourne airport I found that my baggage was already been opened. When I checked my baggage I found that I have lost few things. I have lost my glasses, trousers, t-shirts, shoes, cigarettes and some documents as well. Would you mind to please investigate this inquiry about my lost things, who opened my baggage. I would appreciate if any further action would be taken.

Thank you.

I sent the following emails to baggage claims at emirates - see their response

Hello

I flew emirates from dar es salaam via dubai to london gatwick on 22 october and landed at gatwick on 23rd october (Booking ref removed)

When I unpacked by bag at home on arrival I was surprised to see a tea packet and coffee packet opened
The tea packet comes in a plastic wrapped cardboard box with a foil packet inside. The plastic was torn and the box was opened but the foil was not touched. For coffee (Comes in a foil packet) was pierced with a pin or knife and all the coffee from that packet had leaked. Luckily I had packed all the coffee packets in a plastic carrier bag so the spillage was contained.

I would like to know if there was an inspection either in dubai or gatwick as the bags in dar es salaam, after the x-ray scanning were loaded on to belt for the aircraft.

There is no note to indicate where the bag was opened - I had a combination lock on the bag

However the above reference is not much of a concern. Today I wanted to put the bag in the loft and noticed the baggage tag on the suitcase was torn and the paper containing my address and phone number is missing - it appears this was deliberately pulled out

This is worrying as someone would have got my details and the question is who did, where it happened and why?

Please see attached images. I have flown to dar es salaam every year since 2011 and this is the first time this has happened

Can you please help me understand what the procedures are for inspection and whether luggage is checked at dubai or london for connecting flights or arriving flights respectively

Kind regards

On 4 nov 2016, at 09:20, baggage claims - uk wrote:

Dear mr xxxxx,

Thank you for your feedback below and naturally I am sorry to read that your bag was opened.

However, I would like to inform you that it is likely that your luggage was searched by customs. If a suitcase is locked, airport security staff may gain access by force in order to search it. Emirates do not have jurisdiction over customs and the luggage they wish to search.

Whilst we would hope that any searches would be reported to either ourselves, or documentation left in your suitcase confirming that a search had been carried out, regrettably this is not always the case. Security measures are in operation at all airports on the emirates network, however it is not possible to have constant surveillance on individual bags or identify specific individuals who may have come into contact with a bag at all stages of its journey.

I am truly sorry if we did not meet your full expectations on this occasion, and I would like to offer my own apologies for any disappointment you may have experienced.

We are sorry for any upset this matter has caused. I sincerely hope that despite this unfortunate incident we may have the pleasure of welcoming you on board our flights again.

Yours sincerely

Xxxxxxxx

Baggage claims uk

Hi

Thank you for your email

You did not answer my questions and have written what I already know

As an international airline serving many routes, emirates is responsible for my baggage from the point of departure to arrival. If there are security operations in place in different countries along the route then emirates would know

I mentioned very clearly that I was not concerned about my bag being opened for inspection as I understand this is done - in the us the tsa will leave a note

I need to know if its dubai or on arrival at gatwick where the inspection was done

The most important issue is the missing contact details ripped from my baggage tag which you have not even referred to.

If you say the bag may have come into contact by someone then isn't it emirate's responsibility? The contract is to carry my luggage from one place to another - for the same reason emirates would charge for excess baggage and ask for contents' details of the luggage. How can you say that there is no surveillance?

I don't expect cameras to be installed at every point but if there are people from emirates or local companies handling in those airports then they are affiliated.

It was very quick for you to reply instead of even checking - I doubt if you even read my email or viewed the attachments

Please do let me know how I can escalate this if you are unable to handle this request

Thanks

Dear mr xxxx,

Thank you for your email and I note your further comments.

Regrettably, security checks are outside the jurisdiction of the airlines and we would therefore not be able to advise you which airport security checked your bag. I can fully understand your frustration, however, we would not be able to investigate the matter further.

Mr xxxx, I wish to take this opportunity to advise you that in accordance with our ‘conditions of carriage’, emirates require that any damage or irregularity is reported on arrival or in writing to the airline within seven days. This is in line with the montreal convention.

Therefore, regrettably, due to the late submission of your documents we are unable to assist you any further.

Thank you for allowing me to explain our final position on the matter

Yours sincerely

***earlier they apologized but when I asked more questions... They are wiping their hands off

I am worried as I do not know who may have taken the card from the baggage tag with my contact details

I have written to them asking to see the condition of carriage

On the 20th october 2016 I left durban to go to paris on flights ek776 and ek73. When I arrived in paris I went to collect my bag. When trying to then pull it once i'd taken it off the carousel, the wheel would not move. On inspection, I discovered that the one wheel had been badly damaged and thus resulting in me not being able to pull the bag. On inspection, I discovered that the wheel had been damaged clearly from either the bag being thrown around, another heavy bag being be roughly thrown at it or it getting stuck somewhere. I then had to get a trolley as I could no longer pull my bag. This bag is really new as I bought it two years ago (A set of 3) and this one being the biggest is only used for overseas travel which I do once per year. I only took it to thailand and hungary last year and this year then to paris. When I bought this bag I prepared to spend a bit of money on quality (As can be seen from the attached photos). When I leave my bag in the hands of emirates, it is with an expectation that it would be handled with care which clearly did not happen in this instance. I am not in a financial position to purchase another one, and hence I decided to raise this with your company.

Following recommendations from our friends who are gold (Simon valentine) and platinum (Mark boreham) frequent flyers with you we booked a number of flights for our 40th wedding anniversary holiday of a lifetime to dubai, australia and singapore. As this was a very special occasion for us and my wife loves it I preordered a bottle of champagne for the first leg of our trip from birmingham to dubai. We were offered the bottle to take away with us which was not what I had preordered it for so asked for it to be served with our lunch. When lunch was served I asked for the champagne and was told that they were too busy and it would have to wait until after the service. Not wishing to be difficult my wife insisted that we wait. However even though I had requested it and had pressed my service light no one bothered to come and see what I wanted nor brought the champagne. I approached 3 different attendants to ask for the bottle and none of them actually fetched it.
The lady in the adjacent seat who was also a regular emirates flyer actually went to see the attendants on our behalf and said that this was a special occasion and that the bottle should be brought out immediately so we could enjoy it. Still nothing was done so after another 30 minutes my neighbour asked for the supervisor and told her that we were still waiting and that they were ruining my romantic gesture. Eventually the bottle did arrive but as it did the pilot announced that we were about to descend on approach to dubai. This meant that we had about 40 minutes to drink the whole bottle not the leisurely romantic tipple that I had planned. All in all your staff on this flight were rude by not responding to my many requests, ignoring the service call and for displaying a couldn't care less attitude and in fact ruining a treasured memory.
We have another 6 flights booked with emirates and fervently hope that we receive better service on those.
Pete baker
[protected]@yahoo.Co. Uk

I Sumit Narang from ludhiana Punjab trvelled with 8 friends from delhi to Bangkok then by emirates flight to hongkong on that day hongkong elections were going on we were not able to get entry there and they told us to fly back to Bangkok by emirates we were having next destination confirmed tickets and they refused and immigration officer said to me that it’s the responsibility of emirates to get us back to Bangkok we clearly told airlines staff we don’t have much money and we will not be pay this amount they said ok u no need to pay they bring us to Bangkok after that they send us in detention room forcefully and keep our passport and treat us like we are criminals and the staff was so rude and irresponsible and not listening anything even I am pure vegetation I didn’t eat anything for three days they keep us there threatening us and treat us very badly cctv footage is the proof of this. They start giving threats to our family for money and clearly saying if u will not pay the money then we will not lt us fly from here and after that we collect money somehow from fellow Indians there we paid total 5000 usd dollars including ticket airfare and detention room charges and also ticket fare for India flight.
They took the money from us and didn’t give any receipt only put entry of this in register at reception of detention room. They cheated us badly. I always prefer emirates as best flight but this time I come to know sorry to say the worst airlines cheaters bunch of crooks as well as liers. They looted our money neither give tickets nor able to fly from there back to India and next day again they took money from us to book ticket way back to delhi but only book the tickets from Bangkok to kolkata but they charge double from us neither they handover single paper to us and also one baggage on the spot was missing after coming back to India I put complaint of lost baggage there and I got the baggage back but the money they charge and from kolkatta we travel by train 36 hrs journey just coz emirates cheat us and didn’t give tickets for Delhi even they charge double. From us
I have all the proof receipts as well railway ticket and even u can check the entry of reception register even indigo airlines is the proof that we gave money full for tickets but didn’t get it from emirates. it was worst experience of my life and I want my money back I was stuck coz of dengue fever that’s why I was not able to sent this email before.
They overcharge us make us fool treat us like criminals hold our passports didn’t give food and threat our family illegally so all in all I want my hardcore money back and want to register the complaint against it. Even at that time I also send so many message to Indian government as well emirates higher authorities but nothing happen as well the manager of emirates at Bangkok airport said no use of writing on internet against us we will make more trouble for u. even the way they treated us the picture already published in British newspaper by mr gav topley I also have recording of that.

Main Culprit was manager of emirates and his assistant Mr Paripat his extension number is [protected] the date was 06/sept/2016.
So I need the extra money they charged us as well they humiliation we faced travel 36 hrs in train from kolkata to delhi and they charged double ticket fare from us. This is not the way they treat passenger are they criminals they threat my wife pay money only they we release ur husband and at hongkong they said no problem if u don’t have money its our responsibility to get u back what a crap airlines staff it is. I want justice.

Sumit Narang
[protected]

No way to contact you all, the service agent sold package and is not activated for the past 48 hours, no tracking system and no response from du, after commiting for 700 dhs per month they are least bothered about service, there is no phone which is answered for customers and no way to get feedback .

We are stuck and want to cancel the deal if not activated today.

Please call at [protected]. This need facebook attention if not replied .

I flew from Cape Town to Dubai On Emirates airlines on the 15th September landing 2am on the 15th.

I fly with Emirates 5 times a year. I was really disappointed when I received RAW fish for my Gluten free meal!

Also is there any way we can have a substitute for the cardboard rice cakes on a gluten free option?

the snacks are never gluten free either!? there are such delicious gluten free muffins in the business lounge at the airport in Dubai, cant they be served on the plane?

I'm writing this while traveling on a long flight from us on 24th sep flight.
After a long sleep I woke up and found q supervisor with the name m arif ansari interrogating me in a rude lanhlguage about the seat next to me on which was empty when I woke. Up. He was asking if I touched or moved the seat. No welcome and just nagging to answer yes or no. Finally I answered no but I have asked what this all about? I revealed that the passenger who was sitting next to me has dropped his phone under the seat and has moved to another seat. To avoid any electric shock or explosion on any seat movement. I have asked the supper up to tone his communication and handle his appropriately and that he must put a note or sign on the seat so no one can sit or move the seat as this still remain an empty seat. It seems no one really care about the safety and sign on seat next to 10k still not there ? How can we ruin emirates standards by such behaviors of emirates air line supervisor and risk people live ? Request an outline of how this would be handled under emirates safety standards.

I was travelling from mumbai to jfk for wedding on 23rd june with emirates. on reaching jfk, i found my bag was totally spotted with water and clothes inside were wet and damp . I complainted. In revert, i was ask to submit invoices from clothes that i bought new for wedding from US and even kept the invoice of the clothes that are damaged which i bought from india. Than on submitting, they ignored all this and asked for invite card. As rsvp done 6 months back, i said I'll send invite card as i reach india again. After this they ignored this too. Later i was told to dry clean the clothes which i did. But damage didn't repair. Clothes color remain faded. I put 2 dry clean invoice, out of which they accepted only one and saying to settle for one bill. I also said I'll show my damaged clothes on dubai customer affair officer while returnig to mumbai, but they did not reply for this too.
Now even my mails are not being answered. I have all the evidences.
What about my clothes that are still damaged after dry clean, what about other dry clean invoice ?
Offering me just 1/4th amount of what i spent due to airlines mistake. Is this the way emirates solve their claims ?
Before taking any legal actions, and involving social media, i would like to talk customer affair officer. I would definitely like to be reimbursed for the things that are damaged. And would not like to settle for less than what i have spent due to airlines mistake.

I was travelling to Dubai from Delhi Airport. I had Power Bank in my checked-in baggage.
It was not informed to me anywhere (Instruction on ticket, Emirates staff at ticket counter, any email etc.) & no one has told me that power bank in checked in baggage is not allowed instead power bank is allowed in Cabin baggage.
Emirates executive has called me (when i was waiting at food court) that my bag is stopped in scanning at delhi airport & when i went at baggage scanning area CISF (airport Security) personnel told me that there is a power bank in my bag & its not allowed. They have taken my power bank & hand over to Emirates executive & i was told that your power bank will be disposed off.

My questions are :
1. Why i was not informed by Emirates executive at Checkin counter that Power is not allowed in Checked in baggage. I could have kept power bank in cabin bag.
2. After CISF Security personnel handed over my power bank to Emirates executive, why he has not handed over to me.
3. Who is responsible for my loss, harassment & inconvenience caused to me? In today's digital world, its almost impossible to travel without power bank.

Please take the appropriate action & provide me the satisfactory solution.

Im travelled from manila on aug.18 2016 and reach newcastle on aug19, 2016 together with my husband. one of our luggage missing. reported to the b aggage desh claim, she told me to field the form. the next day recieved reference from them. nclek 15865. rang them after 3days saying our luggage didnt recieved yet. they told me to complete the baggage form attach telephone number email and tickects luggage claim number to dubai airport. they recieved it and tod me. again to wait for 21 days. now its already nearly to one month never heard from them. keep calling them. telling me dont worry your going to get it. now please tell me whats going on to my luggage. im fade up already. pls. iinformed me whats happenning now. its your responsibility to informed your custumer. but in my case im the follow up.

On 24th june 2016 flight ek834 from bahrain to dubai was cancelled at the very last minute. The next available flight was some 4 hours later and would mean that i would miss on-going connections from dubai to london gatwick and then from gatwick to malaga. Firstly i was most grateful for being transferred to a gulf air flight which took me to london heathrow direct, although in economy and not business even though i had paid for an upgrade; and i also had to arrange a transfer from heathrow to gatwick.
Subsequent correspondence with emirates has been extremely poor and they suggested i contact my travel insurance to claim compensation. However, the business class upgrade is a contract between me and emirates and so is not a matter for insurance to resolve.
Each reply from them appears to require up to 30 days for action, but with no confirmation that they will honour a paid for service or provide a refund.
I can be contacted at [protected]@rasburnett.Co.Uk, or by phone on +966 [protected]

Open letter to mr, tim clark ceo emirates airline in duabi

Dear sir, i muzaffar ahmed bhatti residents of germany since 26 years, my whole family reside out of pakistan like in canada, germany and australia .Most of my cousins are also residents of usa, uk, germany, belgium, and sweeden, we all used to fly with emirates airline since long time.On 13th april 2016 i and my wife passangers of frankfort germany and brisbane austrilia over duabi, approached at lahore airport pakistan at about 06;00, at emirates counter our baggages and hand carries were checked .Baggeges were booked and boarding passes were issued. Way to immigration we were stopped by one emirates airline staff member so called awais ahmad. With out measuring he announced that my hand carry is not according to the emirates airline dimensions .I assured him that it is according to emirates airline dimensions and i have travelled atleast three times with same hand carry with emirates airline and many times with other nternational air lines .I requested him that even then he can measure and if he find over dimensions, i will not take this hand carry with
All of sudden he snached boarding passes from my hand, snached boarding passes were, mine from duabi to frankfurt and my wife, s was from lahore to duabi .He ordered me to follow him with hand carry. Hand carry was checked in hand carry checking stand and was ok. He did not returned snached boarding passes, from 06;19 to 09:00 i and my wife requested emirates airline staff again and again to return our boarding passes but invalid .We being old and sick persons (I am 65 years old and my wife is 58 years old)we were having no choice accept to sit down on ground in front of immigration counters. On my requests i was informed that the person has snached boarding passes he is our big boss
At 09:15 we were informed by emirates airline staff that we can get our baggages after signature on writing we are offloaded on our own request. Such type of cheating i have never seen/heard in my 26 years international traveling
We refused to have signature on such papers . Emirates airline staff tried to get help from air port security staff to get our signature. Inspector on duty refused to take part in illegel offloading and ordered that put tages on baggages which were being removed
From 09:15 till about 13:30 gathered emirates airline staff did not allow us to leave airport and try to force us to excuse them for their shameless action. In all this situation we did not find emirates airport services manager mr shabaz butt
At about 13;30 airport manager were called by gathered emirates airline staff, he took our complaints against this shameless action of emirates airline staff and handed over to emirates airline staff
Next day we (I and my wife)wrote complaints to emirates.com.I got complaint number, dxb/x/kh/170416/7117776 .My wife still not have complaint number from customers affairs @emirates.com. Due to my legel complaint my ticket was blocked in emirates airline system.
Second part of story i will write soon thanks bhatti germany [protected]@inbox.com