Emirates
Reviews and Complaints

I was denied boarding stating that I must carry PCR test even though I showed the below Singapore government ICA ask for PCR or ART for all returning Singapore residents.

https://safetravel.ica.gov.sg/travel-checklist/category-2

Due to this, I have to incur charges for postponing my ticket to 17th December + Hotel and living stay for another 2 days + PCR test cost along with unwanted stress and agony.

This is simply annoying for the already affected travel inconvenience we are facing these days and an 5 star airline like Emirates is not expected to add more.

Do let us know how you can refund us for all the inconvenience caused.

I lots my baggage from Miami. I start my Journey from CMB to Miami on 23rd Emirates airline.
I lots my baggage after transit from Miami flight EK 6445.
All of my valuable document inside my baggage and really helpless in this situation once i get out from Miami airport .

Hello,
I left Uganda on 31/Oct/2021 on EK 730 with two suitcase that were in perfect condition. When I got to Cochin on 01/Nov/2021 on EK 530, one of my suitcases had a broken wheel (please find attached pictures). I'm kindly requesting to be compensated for the damages as I won't be able to use my suitcase for other flights.
My skyward number is EK-[protected]. The luggage id: EK 476522.

I am very disturbed and outraged over an incident which occurred during my flight from Durban to Dubai on the 30th Sep. My friend and I 2 females travelling alone to Dubai seat 26A and 26B. There was a male passenger seated 25A who was drinking alcohol and eventually drank too much alcohol and started harassing my friend and I seated behind him. He started touching us, grabbing food from our hands and touching our legs from the side of the seat. We asked him to stop which he did not, at this point the air hostess continued providing him with alcohol. We told them to stop as we could see he had enough even though we did not even know these passengers. We complained to the air hostess many times but they took a while to do anything as they mentioned covid protocols we not allowed to move from our seat and seats would need to be sanitized etc before we move. We said it doesn't matter just move us as the guy did not stop touching us and harassing us. We felt violated and traumatised. We were only moved at the last 30 minutes of the flight. We were horrified that this could happen to us on an emirates flight and no one could do anything to help us. We demand to be compensated for this trip as we saved up for a long time only to be traumatised by being sexually harassed by a male passenger on an emirates flight. Eventually other passengers who were witnessing this stood up for us as they could not bear this. Our entire trip was spoilt and we were so traumatised with this incident. We wish to make this known on social media and other platforms to raise awareness and also to mention that these types of incidents need to be handled immediately on your flights and not at the end. Covid or no covid action needs to be taken to protect woman against this violation. Please compensate us for this as we are still traumatised over the incident and seeking the necessary therapy. We trust that emirates would handle this situation and that the perpetrator would not be left unpunished. In addition to this we duly deserve to be compensated for our entire trip which we saved up and really looked forward to. Emirates could have avoided this by limiting this passengers alcohol consumption especially when they could see clearly he was going to be trouble. My entire family and I have always used Emirates as our preferred airline, but after this incident I am so very disappointed and dissatisfied especially when it came down to assisting 2 females who asked for assistance

I have faced very cruel bad behavior with a pakistani female in bahrain office who was so rude and her tone was the worst, the incident happened 28 august 2021 at 4 pm when I ask how to upgrade from business to first and she acted with me as am begging with a rude loud tone (it is not up to me and I cant help you in this, I still replied politely am not asking you to do for me am just inquiring how do you do it last minute and will I receive an email to do, she replied I cant answer it happen randomly and we cant guarantee it... I replied I know that am just asking, she again reply I don't have an answer,

The worst thing was the tone see you can talk to someone with nice tone and say same words and it get accepted really felt bad, I was going to buy to business class ticket for me and my daughters and got shocked.

I really emirates should look into employing good customer service ground staff same as the excellent service we get on board.. I wish if you go camera and you will see am was wearing a black dress my hair is long and blonde. 4 oclock 28 august bahrain office pakistani female

Emirates desires all passengers to have COVID test done 4 hours before for flights originating from Pakistan and some other countries
This is most unrealistic and unthought of requirement. For example if there are 200 passengers it would require 200 machines and operators to do testing. I doubt Islamabad and Rawalpindi combined may have 200 machines. It requires minimum two hours to check the rapid Covid test.

Please consider to modify to within 24 hours Covid testing.

Zahid Aziz
Email: [protected]@gmail.com
Mobile USA [protected]

I had booked a flight from CMB to AMS on 19th June 2021 on flight EK 649 and EK 127.On the 10 th of June I received the following re cancellation

Add Emirates to your safe senders list
Emirates
Your flight has been cancelled
Emirates Booking Reference: KMXTQB
Dear customer,

The following flight(s) have been cancelled due to operational reasons.

Flight details:
Flight Number Origin Destination Flight Departure Date Time Flight Arrival Date Time Class
EK0649 Bandaranaike Airport (CMB) Dubai International Airport (DXB) Saturday 19 Jun 03:15 Saturday 19 Jun 06:00 Economy
EK0147 Dubai International Airport (DXB) Amsterdam Airport Schiphol (AMS) Saturday 19 Jun 08:05 Saturday 19 Jun 13:15 Economy

We're sorry for any inconvenience caused. If you have any questions you can contact us.
Kind Regards
The Emirates team
Last Updated: 10 Jun 2021, 11:59

As I had to be in AMS at that date I boght a new ticket from Qatar airlines for the 19th of June.
At the airport in Colombo I was at gate 9 to board the Qatar flight and imagine my surprise when I see that your cancelled flight EK649 is flying out from gate 8.I also hear the announcement for passengers for this flight to check in.Emirates 649
UAE649
 / EK649
Upgrade account to see tail number
LANDED OVER A DAY AGO
CMBCOLOMBO, SRI LANKA
DXBDUBAI, UNITED ARAB EMIRATES
took off fromBandaranaike Int'l - CMB
landed atDubai Int'l - DXB
SATURDAY 19-JUN-202103:22 +0530
(on time)
SATURDAY 19-JUN-202105:46 +04
(on time)
 
DXBDUBAI, UNITED ARAB EMIRATES
AMSAMSTERDAM, NETHERLANDS
departing from GATE B24Dubai Int'l - DXB
arriving at  GATE G5Amsterdam Schiphol - AMS
SUNDAY 20-JUN-202108:05 +04
(on time)
SUNDAY 20-JUN-202113:00 CEST
(on time)
 

Obviously there were passengers from Sri Lanka boarding.
I would like to know why I was bumped off this flight causing me a lot of extra costs.

Yours
Sincerel
Dr Natarajan Sithamparanathan

Membership Number
EK00106819764
BLUE

This is regarding booking IE4A8J, our flight was originally on June 8 but we received a call last May 27 saying that the ticket was cancelled due to limited seats.

Please understand that my husband and I need to go home because our mother is sick and no one is attending to the needs of our kids. We need our flight to be rebooked URGENTLY. Your online booking should have prompted that the limited capacity has reached to avoid giving false hopes to passengers.

I have been calling almost everyday just to get an update for the waitlist, please this is an urgent matter, my mother is suffering depression and needs attention because she is showing signs of being suicidal. She had committed suicide before so we are trying our best to calm her down. But its barely working and my kids are having a hard time dealing with this issue

Apart from the depression, she is having more medical sickness and requires more tests.

Please book us as soon as possible and hope that you understand the urgency of our situation. This has cause us stress, emotionally and psychologically... to the extent that i cried every night and dream of things that could possible to happen...

I Lost my phone in the emirate airlines after I make checking out I buy new phone from dubii Samsung A11 and my new power bank they take from my carry on laggage I want my phone I bought it 445 Durham

Dear Emirates Team,

unfortunately i have to file complaint about my damaged baggage while traveling from AMD-DXB-ADD on Dated 24th January, 2021.

i found one of my checked in bag was damaged while i collected at arrival Airport (Which is Addis Ababa- Ethiopia). and immediately i contacted Emirates ground staff, whom confirmed the damage and asked me to file the claim. Which i did (Claim File number: ADDEK32173), where i been told that emirates office will contract me for compensation. after awaiting for 2 week, i visited emirate Addis Ababa office. they tried to contract airport staff to get information regarding my complaint. where i been given another false promise that "EMIRATES WILL CONTACT YOU REGARDING YOUR COMPLAINT".

again after awaiting for another 10 days i start follow up, after along follow up i got a call from emirates offering only on 18th February, 2021. offering me $50 for my claim (for total damage of my check in bag). hahaha which was quite unreasonable. (the reason given by them was i have to give original purchase receipt for bag which i bought in india- they suspect that i knew that emirates is going to damage my check in baggage and i have to provide receipt as a proof that i bought this bag/ or that bag belongs to myself)

i ask them straight away that i can't accept this unreasonable offer from emirates. after i reject offer they told me that my complaint will be escalated to customer service (i awaited another couple of days to get feedback from EMIRATES customer service, where again i disappointed as i don't receive any feedback)

anyhow i have to visit again to Emirates office (as i got no choice), they finally advice me file online complaint with emirates as EMIRATES ADDIS ABABA OFFICE AND AIRPORT STAFF can not provide any further information and solution regarding my claim. and i have to directly communicate with customer service.

Anyway this was not expected by the Emirates - that after awaiting more then 45 days i am not getting any solution on my claim and i have to file complaint directly to customer service.

i think this was enough story to explain my claim situation to yourselves and i hope will received positive solution for my complaint.

December 17, 2020 flight EK 641

We were in flight. When they were serving dinner. In my ticket I suppose to get baby meal. Which no body mentioned in flight. So when they were serving dinner I asked for warm water for my baby. Hostess said she is busy she will give me in 5 min. My 4 months old was crying. After 30 min I asked again for water and she said wait. I clicked the button to contact flight attendant. Bo response no one came by for 20 min. My baby was still crying. After 1 hour I got water and I had to feed her while we were landing. At airport during Ek215 Check in 19th. Guys in suit wanted proof that I m with my husband. They were rude. They took my, my daughter's and my husband's passport and kept us hostage until the flight left. They issued boarding pass for both flights at KBL airport. At that time no issues with my husband's visa. I am an American citizen so is my daughter. My husband is not an American citizen. They kept our passport and refused to give us back. If my husband had problems why they kept mine and my daughter's passport. After 4 hours of wait they gave my passport to a mean guy in security uniform. I kept asking for my passport. Because of Emirates airlines laziness I had to pay for return tickets plus hotel charges and shuttle charges for late cancelation. Arabs specially were rude. Avoid Emirates airlines and dubai airport. Better to choose other airlines.

I wonder when it will be refunded

I hope you can answer quickly

reservation code:G2WQL6(departure date : 2020.04.08 10:15 Moldives-Dubai round trip)

airline : emirates airline

credit card last number: 8056

reservation name : su hee jeon
chang hwa son

please reply by email : sonmyfly2]@suhyup.co.kr

On Nov 9, 2019, I was so happy and excited to travel to Spain from our native Philippines with my husband and 3 small girls (5 years old, 4 years old and 6 months infant).

Earlier, From the Philippines, we had traveled to Mumbai via Singapore Airlines with absolutely no issues. We had few days tourist layover in Mumbai, and our journey to Spain was on Emirates Airlines via Dubai onwards to Madrid, Spain.

In India, when we were at the Emirates checking counter in Mumbai. This is where I experienced my worst personal nightmare ever, something no family traveling with small kids and infants in a foreign country should experience.

We were excited as this was our 1st time to fly on Emirates supposedly world #6 best airline in 2019 according to Forbes. We arrived at around 7:45 AM and patiently waited for about 40 minutes in the check-in line. Finally, when we reached the check-in counter the check-in agent started weighing our bags and said the total checked baggage allowance for all of us is 110 Kgs and that we have 118 Kgs. - in short we are 8 kgs over allowance for check-in bags.

Which in my mind is just 1.6 Kg extra per passenger.

She never offered us any options of how much it would cost so there was no question of asking her or paying. Since we often travel with small kids and an infant with strollers, we always have just a few light carry-in bags so we knew we could transfer some clothes to the carry-in bags.

At this time my husband was mad at me and questioned why I didn't check the weights before leaving. I explained that I moved some stuff but since we didn't buy anything in India and explained to him in Tagalog (my native language) that maybe he should ask the agent to check properly again.

Before he could say anything to the agent, the agent pocked in between my private conversation with my husband and said that their machine isn't faulty. My infant started crying and we were upset and my husband asked the check-in agent not to interfere in our orivate conversation and to keep quiet while we figure out what stuff to move, where.

I then moved some documents which we believed were heavy from one of the bags into the carry-in bag and asked her to weigh in again. Now it was just 4kgs extra (0.8 kgs per passenger). My husband asked her if its okay, but she said it is not. He asked the agent since we are 5 passengers with food for kids and milk, why such a small weight is a problem and explained her that we have had no such problems ever with any airlines for such a small excess in check-in.

She intimidatingly, with folded hand and clearly, grumpy and disgusted looks told him that even 1kg extra overall passengers won't be allowed.

He told her that it's such a shame that family traveling with small kids and infants are treated like this by a top airline like Emirates.

While I was sitting on the floor with an infant in my hand trying to move or throw some more clothes to reduce 4Kgs easily, My husband reminded me that we can always throw food or just wear extra clothes which certainly is permitted and that now we certainly not pay for them to get commission. The surprising fact is they never even informed us how much it would cost, probably assuming we wont pay.

At that time the girl rudely asked us to move the bags from the weighing counter and do whatever we have to do elsewhere. When my husband noticed no passengers behind us waiting to check-in and gave a shocked look, I lost my cool and told her to be ashamed of herself and that she probably doesn't have kids so she won't feel the bad experience and pain travelling with small kids. I also told her that we won't flight Emirates ever again after such a horrific experience and she said "fine, whatever it is up to you".

Frustrated with the situation we were in, my husband took a photo of me opening the bags and transferring stuff - a picture for our travel blogs.

Suddenly the check-in agent became hysterical and assumed that he was taking videos and started yelling that he can't take videos (again assuming he was going to post it on social media).

Then this guy (later identified as Saud Ahmed: Sr Airport Services Agent at Emirates Airlines, Mumbai) came from nowhere within seconds, as if he was just pre-determined to find an opportunithy to get out his frustration on us, and started screaming at us saying this is a violation, and asked my husband to hand over his phone to him.

My husband immediately handed over his phone to Saud Ahmed asking him if it is illegal to take my photo.

Saud Ahmed couldn't find any photos or videos of the check-in agent, other than one photo of me. Then he said my husband was attempting to take a video and its still a violation and that he is calling security and instructed the check-in agent to not allow us to check-in and that he will get us thrown out.

At that time my husband felt appalled and insulted, since this happened in front of my now crying kids, many onlooking passengers as well as hundreds of other people at the airport. My husband asked him how he can do that when we have a paid confirmed ticket, to which he says he is an Emirates employee and he has powers to refuse us to board, claiming we were abusive.

At that time my husband told Saud Ahmed that this is extremely pathetic of him to just accuse us without any proof and that he should be ashamed of himself and that he was a heartless and awful person not fit to be an Emirates employee.

I also told the agent who had already walked away from the check-in, if she had any kids and probably no since she can't feel our pain.

We argued with him how he can do such a thing especially since we have connecting flights and hotel and transport reservations etc and then he said we should ask an apology of him if we want him to reconsider his decision. We refused to apologize since we believe we didn't do anything to an extent to be humiliated and denied check-in and that retaining our self-respect is more important than any monetary, emotional, mental or physical stress we were going through at that time and all of us including our family and friends for next 1-2 days.

We reminded him we are a paid customer and that we booked 5 flights tickets through Emirates and not through him and in any case without selling our rights of self-respect to him or Emirates Airlines or India.

Out of frustration, I said he is not fit and he should be kicked out by Emirates and that Emirates Airlines should not hire such non-professionals who don't even consider the fact that we are with small kids. He got mad and charged physically at me and cursed me in a soft initimidating voice saying I was a [censored] and a Chinese foreigner (wrong I am a Filipino, and not all Asians are Chinese - So Ignorant) and that it is his country and nobody can do anything to him. We were frightened and shocked that how can a customer service agent man come so close physically to a woman with kids instead of just calling security if ever.

My husband tried to calm me and instructed me in Tagalog, not to talk to him and that he is a pathetic, heartless, sad person probably suffering personally and bringing his problems to work.

Saud Ahmed then physically came back at my husband and said my husband was a [censored] and that he has won because he refused us to be checked in (thereby showing off his powers) - all this while lowering is voice so he wont be heard on CCTV.

He then continued to giggle and laugh with other staff present there and loudly kept saying "great last passenger checked in", "check-in closed great", "no more passengers will be allowed to board" etc all to intimidate us in front of all the other staff and people present there and making it appear that nothing had happened.

At that time my husband asked him what was his name, he said Saud and that can we not read his name tag, and then my husband asked him what is his full name, he refused at first and when we insisted he gave it as Saud Ahmed.

I asked him where is the security he was calling to arrest us as per his threats. He said it's not needed anymore and we can [censored] off as the matter is over, check-in has closed and smiled to intimidate us.

Then we told him we will want to launch a complaint against him and to give us a complaint form or contact details of his supervisor. He said he is in charge and he can do what he needs to and there is no reasons to complain and that we were the abusive one, he then started to run towards the immigration gates and my husband chased him, asking him what are we suppose to do, we have no where to go. He just refused to even look back at my husband, never gave the name of his supervisor or where we could file a complaint and signaled us, in short, to get lost all the way pretending he was busy, important person, on a phone and he has work to do and making an impression that we are in fact useless people who shouldn't be at the airport.

We went to the airport information desk and asked for the Emirates Airlines manager only to find Saud on the phone himself. Saud now was talking ver sweetly, I am assuming the phone was being recorded. My husband asked him again that we would like to speak to his supervisor and he said he is busy at the boarding area and can't come out and hung up the phone.

I asked the information desk where to launch a complaint and then they called a certain Amit Tiwari, Deputy manager at GVK Mumbai International Airport Limited. Amit Tiwari came to the info desk already on phone with somebody probably with Saud (then we learned he was already aware of what had happened as Saud had already discussed with him after our call to Saud).

For the entire duration of our commmunication with Amit Tiwari, he was on the phone. He said we cannot file a complaint regarding the Airline with the airport management.

Amit Tiwari didn't ask us what happened or tried to resolve the issue or even gave us directions to whom we could file a written complaint in spite of us almost begging to him. Instead, he shouted at my husband in front of me, my kids and other passengers and asked my upset husband to keep quiet and not to talk as he is being disturbed on the phone while talking to perhaps Saud.

Amit Tiwari kept talking on the phone and did not assist us in filing a complaint. I have a feeling that the airport staff and airline staff probably work together all the time so its always them v/s a one-off foreign travelers.

While still on the phone, Amit Tiwari told us again in a non-professional rude tone, that he will ask somebody from the Emirates Airlines to come and they can help us further and that he cant do anything about it.

We were expecting to talk to the supervisor of Saud Ahmed, Instead, somebody a junior agent from a contracted company of Emirates came, who took our passports and quitely escorted us out to gate # 6, without talking to us, signed somethings at the guards at the gate and disappeared and left us without saying a word. We were essentially stranded with all our luggage and kids in the heat with no internet access, no local money and no clue of what to do next.

I was in tears with my crying kids, an infant in my hand and a desperate, clueless, upset, sad and lost husband. We were all completely exhausted and stressed and shocked at what just happened to us for no fault of ours. We ask the security outside what to do and they said perhaps, we have to file a complaint at Sahar Airport which was somewhere in the city - and that it is at a non-walkable distance. He also said we cannot go into the airport again as the flight has already departed.

Finally, with the help of kind airport staff, we called some of our local contacts, who came after about an hour. Then we found out direction and rented vehicle to go to the police station where after waiting for another 30-40 minutes we were able to speak to some officers who helped us file a police complaint against Saud Ahmed of Emirates and Amit Tiwari of GVK Mumbai Airport.

While waiting and stranded at the police station with our kids and luggage, we called Emirates Phone Customer service and spoke to a certain Advait, to check the status of the tickets, he said its a no show, that we will have to pay apprixmately 12, 000 to 16000 Rupees per passenger plus the difference in fare.. He also informed us that - Saud Ahmed remarks says we had extra baggage weight for both check-in and carry in and that Saud Ahmed reported that we were abusive.

Frustrated we booked an expensive last-minute flight to Spain for the same day, using our credit cards on Saudia Airlines - so we could get out of India, the country we thought we liked - as soon as possible same day, we did not feel like staying there any more at all. We had no choice to book an immediate flight because otherwise, we were going to lose all our hotel bookings, other travel plans within Spain, tour bookings, car transfers and quality time. Not to mention the extra cost we will have to spend on hotels and transport in India and scared to meet others like Saud Ahmed. We never felt so helpess and scared anywhere ever.

All claims of Saud Ahmed and the check-in agent are false. The matter was blown out of proportion by Saud Ahmed, because, he felt his manly ego was challenged by a foreign woman with kids, something he could not easily accept, especially in front of other people present near the check-in counter.

The CCTV cameras should prove we were not abusive and if we did what exact words were said by us. On the other hand, the same CCTV cameras would show how Saud Ahmed physically stormed at me and my husband and possibly hear what he said and how he behaved and that he did not do his job of arbitration and customer service or even tried to resolve the matter or gave us a fair chance.

We would like Saud Ahmed and the check-in agent to answer what language we were cusring if ever, what exact words were used, when was it used before or after check-in denial, why did he do to resolve the issue, why di dhe not give us the customer commplaint form, why did he not allow us to speak to his supervisor.

We had 5 check-in baggage, 1 each for each passenger, we had only 3 carry in bags instead of 5 allowed because we were traveling with an infant and 2 small kids and simply, its not possible to drag bags and strollers at the same time.

The CCTV cameras Instead would show how Saud Ahmed jumped to the conclusion and was biased to the check-in agent and abused his power and cursed us and made us and our small kids suffer in a foreign country.

The CCTV cameras will also prove that Saud Ahmed remarks entered in the Emirates system is falsified that there was extra weight in carry-on bags... simply because the carry-on bags were never weighed at all.

We didn't even reach the point of weighing the carry-on bags because the check-in agent didn't want to check the carry-on till the check-in bags were done... not even a single carry-on bag was weighed. So how can they claim we were overweight. We were fixing the weight distribution and they simply had no patience - probably because they lost their commissions?

In fact, at no time they said how much it will cost as they assumed we would not pay. So since we were not presented with a cost there was no question of refusal of payments.

The CCTV cameras would show that Saud Ahmed kept walking away from us and not talking to us properly and only would physically charge-back at us if we raise our concern out of desperation.

Saud Ahmed was behaving as if he wanted to impress others to show his powers at our expense, not considering or thinking even for a second this will leave a bad impression on Emirates... No customer service agent anywhere has ever told me that I am a [censored] or has told me to "[censored] off" or that my husband is "a [censored]".

If this was done to a UAE citizen he would have probably been in jail by now. He did it in India to a Filipino tourist family and thought nothing can happen to him as we won't know where to and how to complain against a powerful him. He was WRONG.

We did do the initial police blotter against Saud Ahmed and Amit Tiwari of GVK.

If we were so wrong, abusive, harmful or dangerous enough to be denied boarding, why was security not called, why were we not arrested or a police complaint filed against us. Just because people like Saud Ahmed can use his power and say what he can say and do what he can say - resolves it in his favor? A grave inconvenience and distress to me and my kids, infant, and husband is none of his concern or concern of Emirates?

Ask him if he even tried to resolve it - he did not - he is not fit to be in customer service.

He was adamant of showing his powers and abusing his role at our expenses with zero consideration to what will happen if we missed the flights the connecting flights our plans our losses our trauma. Nobody deserves this. He should not have a job in customer service anywhere, let alone in a reputed company like Emirates.

My closure would be that Emirates investigate the matter using the CCCTV and take strict action of it's employee Saud Ahmed and the contracted check-in agent and keep us updated on the case.

If we are satisfied with your action against Saud Ahmed, we will just be happy to move on, else we will have to escalate this matter to a Civil and Criminal lawsuit against Saud Ahmed and the contracting check-in company.

Unfortunately, since Saud Ahmed is an Emirates employee, Emirates is completely responsible for his actions.

At this moment we do not want to take any extreme action against Emirates which we believe is not aware of what some of there employees may be doing to damage their reputation.

However we will file complaints with Airport Authority of India, Directorate General of Civil Aviation, Ministry of Tourism - India, GVK Group, Embassy of the Philippines - New Delhi, British High Commission - New Delhi, Better Business Bureau, Federal Trade Commission - US, Ministry of Consumer Affairs, Food and Public Distribution - India, against Saud Ahmed, who unfortunately happens to be an Emirates employee.

If needed under Right to Information Act, we will ask for a CCTV Footage to be presented in the courts.

We think and you will see on the CCTV footage that he could be dangerous and intimidating to your other passengers. He overused his power without doing his job of resolving and hearing both sides.

At this moment I am traumatized to ever travel on Emirates, which means Emirates lost a lot of business which my huge family would have given over the years just because of one unprofessional agent we had the misfortune of meeting on what would have been our 1st flight with Emirates.

Saud Ahmed and in turn Emirates forgot we have lots of choices to travel and dozens of other airlines to give our business.

I am hoping to hear from you on this matter soon. We will actively be upon this case against all the parties involved.

As a senior customer service agent of Emirates, he should have checked the matter of fact 1st, should have arbitrated, listen to both sides of the story. Instead without any consideration for 2 small kids and an infant, he just quickly blamed us because he could not stand a foreign woman questioning him, his claims even the carry-on bags were overweight without nobody even weighing them shows what an abusing liar he is.

We will not rest until we face him in the courts and will not hesitate to take this to higher courts and involve the press as well as social media. If we have to come to India 100 times so he can face justice we will. If we have to expose him all over the internet we will, unfortunately, there will be collateral damage to Emirates but it is what it is - finally, Emirates is responsible for his behavior. We bought a ticket with Emirates trusting Emirates to be a customer-friendly airline.

Saud Ahmed is a coward. Who acts like that? A Customer service agent of a reputed airline like Emirates physically charging against a foreign woman with small kids? That's a shameful act. There is no reason for him to have done what he did. It's unbelievable. He had no right to do what he did. India is still beautiful and Emirates maybe a good airline, but certainly not Saud Ahmed or other power abusing agents like him.

All in all we had the worst experience of air travel in my life. We ended up going with Saudia on the same day 12 hours later, which caused us several emotional, physical, mental and financial trauma.

However, the good point of Saudia as we discovered is that they offer double the baggage allowance compared to Emirates' offer. I am sure a lot of people online will be glad to know that. We certainly are and would spread the word around on social media, friends, and family.

After reaching Spain we called their customer service who asked us to file an online complaint with Emirates which we did but they sided with the agents by sending a templated initial response and just did not answer our questions or any futher emails.

—
I am disgusted and appalled by your poor response, you did not even have the decency to read the * page
incident report/complaint letter we wrote after going through the experience and insults we had to go through
dealing with your staff and your company.
Instead you jumped into a biased conclusion that the people who represent you are right and that the people who
pay you and the ones you have cheated are wrong and liars.
additionally in your response, you mentioned

— "You had excess baggage and was therefore requested to redistribute the weight of your bags or pay for the
excess. You were not happy with this but elected to redistribute the weight of your bag. However, when you
returned back to the counters, you still had * kilograms of excess baggage."
You are totally wrong
*) When *st we were told the bags were * kgs over weight between all * passengers combined. Then we
removed some stuff so it was * kgs over weight between * passengers combined, at that time we asked your staff
if its okay she obnoxiously told us even * kgs is not allowed. At that time while we were in the process of removing
more or adjusting the other * kgs, she become impatient not to wait for us to adjust more.
*) your staff including Saud Ahmed didn't not check the weights of our carry-on bags EVER
*) We travelled with * small kids * and * as well as an infant we don't carry extra weight in carry-ons as we have
strollers and simply we can't drag so many bags - which means we had a lot of room for adjustment and WE
WERE NOT EXCESS BAGGAGE AS YOU ARE CLAIMING.

You mentioned,
— "When it was established that you could not pay for the additional baggage weight, you were offloaded from
the flight."
Gmail - Feedback-Complaint https://mail.google.com/mail/u/*?ik=****f*****&view=pt&search=...
* of * */*/*, *:* pm
Again. You are totally biased and wrong and just trying to cover the mistake of your impatient, unprofessional,
lying and incompetent staff. Because,
*) we were not presented with any price, any payment options or anything for you to even decide or claim that we
were in capable of paying.
*) we fly all the time, in fact look at the attachment, my husband has more than * miles on delta alone and
thousands of miles on one world, star alliance etc.
*) we booked a last minute same day flight with Saudi after your awful staff insulted and threw us out o the airport.
So your claim of us not ready to pay or capable to pay is pretty disgusting at the very least.

Finally you mentioned,
—
"I
must point out that verbal abuse is not acceptable."
Again you didn't take any time to read our complaint.
We asked
*) who did we abuse
*) what language we were cursing if ever.
*) what exact words were used.
*) when was it used before or after check-in denial.
*) did you even check the CCTV?
*) Did you not see SAUD Charging at me and my husband
*) Did you not see SAUD CURSING US?
From your response, It's clear that you are just trying to brush the incident away and would offer us no resolution.
we will not rest till we have justice
—

Good evening,
My family and I have travelled to Kenya and back for a holiday but our concern is for the two Emirates return flights named above. Once we checked in Nairobi 14th Aug 2019, for a 1635 hrs flight, we did not see our suitcases until London 0705 hrs on the 15th Aug 2019. We have not unpacked our suitcases because of tiredness until today Sunday we noticed that our two IPAD PRO tablets are missing from our suitcases.

We were shocked and did not realise that a reputable Airline like Emirates will have dishonest members of staff in the security checkouts because only them can see items on screen whats inside the suitcases. We are very disappointed and wondering whether Emirates Airline, is a safe transport to use in the future? Including recommending to our friends online and trip adviser? where I have 7 and a half thousand followers.

I request that you launch an investigation immediately and urgent because our work evolves through our IPAD'S and either you recover the items and return them to our address, buy us two times IPAD PRO or refund us so we can buy the items ourselves.

Your assistance and cooperation is very much appreciated

Kind regards,

Masoud Rashid

Tel: [protected] Landline: [protected]

My family travelled last year on holiday, i booked the flight thorugh online agents and pasid through my credit card. I received my flight tickets and my family travelled to Mauritius.

A year later i received an email from the Emirates Group Fraud department claiming that my payment was fraud and that the agent used a scam credit card, while my payment is made through y credit that is different from the one that the agent paid to Emirates.
I am told that my family are not allowed to travel unless i settle the due of Emirates owed by the agent.

Please advise accordingly why am i responsible for a payment that is not made by me to Emirates and why a year later.

Thanks

Naden Coodien
[protected]
[protected]@gmail.com

I traveled by Emirates flight dated 18thMay, DXB to Hyderabad by 3.10pm flight in the afternoon. Wanted to buy some chocolate and a bottle of whiskey from the duty free shop. Had a a very humiliating experience in both the shops. On presenting my boarding pass, the person on seeing my name, very mockingly and in a humiliating tone ridiculed by commenting that I have a long name and called one of her colleague to show the name and burst out laughing. When I asked them what is so funny in my name, they realised that they have crossed their line and remained silent. This is uncalled for and they have absolutely no business or authority to insult a customer who has come to patronize. Dubai duty free authorities please look into the matter seriously and ensure that no passenger is insulted by the staff on duty hence forth. Kindly take appropriate action and update me. Thank you.

22/5/19. I missed my outbound plane Dubai-Manchester and returning 25/5/19 due to unforeseen circumstances (My paternal grandmother had severely deteriorated in hospital and I received a call to discuss this and was on the way to boarding) I was a couple of minutes late and refused entry. I went to Emirates desk in Dubai Airport E ticket - [protected] and was told that I could have a flight out next day but this would have been too late as my grandmother was severely ill and most likely not able to make it through next 24 hours. The only flight out was Heathrow via Bahrain that I had to purchase again. The lady on the desk said we could apply for a refund when I got back to Dubai on 25/5/19. I arrived in Heathrow next morning and had to travel via train up to Manchester. My grandmother passed away on the 23/5/19 and I am so happy that I was able to see her before she died. I went to check in online for my flight on 24/5/19 that was departing 25/5/19 but was unable to. I phoned emirates who said my ticket was 'suspended' because I didn't take out the outbound flight. I explained the reason why and was again refused return flight and told I would have to cancel it and rebook at a cost (one way ticket) and they are unable to change the status of this. I had to pay for another flight this time Gatwick via Ukrain to Dubai, I have requested a refund but not had any reply from Emirates this was 24 hours ago.

Emirates group corporate finances and alison ward are linked to by supporting & funding the cause of terrorism globally, including in yemen - including all customers & passengers contribute every time you pay & utilise their flight & ground services, including dnata.

Examples include repeated military coalition led by the united arab emirates (uae) continuing its launched airstrikes in northern yemen that hits buses filled with children, killing dozens of young boys on school field trips - these repeated incident prompted outcries from the international community and drew further concerns about such wars.

The uae (including emirates group & etihad group) have been listed as a place used by investors to raise funds to support militants in afghanistan, pakistan, and financing of the september 11 attacks. Businesses based in the uae have also been implicated in the funding of the taliban and the haqqani network.

If you want to reduce terrorism from the middle east - stop paying & stop using middle east services such as emirates & etihad airlines group whom use your money to fund these continued terrorist atrocities of racism & discrimination acts to other cultures, including yemen & qatar.

Also, corporate boards & senior management (including alison ward / hr / recruiting) of emirates & etihad airlines are also racists and severely discriminates with consistent attributes = majority of personnel in these positions are incompetent, corrupt, possess zero real leadership attributes & have absolutely no idea what they are doing!

If you want to save yourself much heartache & delays & incompetent services & seek better service - avoid dubai airport & avoid emirates airlines group altogether. You only have to watch the show ‘ultimate airport dubai' which gives many clear examples & evidence that uae, dubai airport, dnata & emirates airlines group internally as well as external customer services can be summed up in four words = disorganised & inefficient & unprofessional & unreliable!

Sophie bernard sliman

Losing my luggage and total disregard of customers property and rude emails from staff at customer service I traveled with emirates on the 13february 2019 with my triplets and sister from accra to dubai arrived only to realize one of our bags containing all my babies clothing and sneakers and mine is missing we filed a complaint and where issued with a pir number assuring us we will receive our luggage at our hotel by 24 hours I spent 6 days in dubai constantly calling emirates only to be told I will receive my luggage at my home address which I provided after 22 days I received a bullying email claiming I don't deserve a compensation indirectly implying I didn't lose any luggage what kind of disrespect is that am very disappointed with emirates i've been traveling with emirates for 9 years without ever complaining about my luggage and now that they have lost it they don't want to accept responsibility