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Emirates

Emirates review: check in process

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7:48 am EST
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Emirates Airlines - Nice words, Irresponsible Behaviour

Had checked in on-line for an 11:50 Dubai-Athens flight on Dec 11th. My taxi arrived at 10:40 due to the unusually heavy rain that day. Run to drop off my luggage. An Emirates employee tried to call for about 5 minutes boarding, without any reply. Then he refused to put me on the flight.

What they did wrong:
• Spend 5 minutes calling boarding, nobody replied…..then just said ‘sorry you are 2 minutes late'.
• Didn't try to find a solution…..repeated like robots ‘we did everything we could'.
• Didn't even offer a coffee, a ticket, a discount…instead suggested a wrong flight to go back home on same day.
• Ignored my need to be on plane……didn't propose to travel without my luggage, even though they knew I could as I had checked in on line.
• Asked me to file a complaint…..send back a standardized blah blah reply about timings without referring to any of my questions.

Emirates Airlines people surely smile and talk nicely, but when things get serious they really don't care about their customer, have no empathy, make mistakes and even worse pretend to care. Shiny on the outside, irresponsible on the inside.

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Emirates is ranked 11 among 221 companies in the Airlines and Air Travel category
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