Emirates’s earns a 2.0-star rating from 727 reviews, showing that the majority of travelers are somewhat dissatisfied with their flights.
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missing stroller and swiss knife!
My wife traveled from Delhi-Dubai-Birmingham on 5th August 2007 with two children aged 8 years and 3 years. At the time of collecting baggage at Birmingham International Airport found Stroller/Pram and Swiss knife are missing. She inquired at the lost baggage counter and lodged a former complaint regarding missing stroller and swiss knife. She was told by the Baggage Claims Emirates person that things will be send to our home address in Birmingham with in 5 days...
We waited for 4-5 days and found no news from them... After that we tried to contact at Birmingham I.Airport - Emirates baggage claim counter but everytime their phone was engaged. Ultimately we got somebody and told him/her about problem.They said soon they are going to send things. After few days we got a call from some body in the night by 10.30pm by saying that he is going to deliver stroller at our place by 11.30-12.00 pm in the night. I told him that he can leave stroller at the Concierge of our building because it will be too late and next day i had to go to work in the morning by 6 am.
Then in the morning we found it was wrong stroller and no swiss knife... Then we tried to call at Birmingham I Airport office and then at London Emirates - Baggage claim office and told them about wrong stroller delivered. They said they are going to find our stroller and going to send some body to pick wrong stroller from our place. So after few days somebody from Airport picked that stroller from our place and did not deliver our stroller... But since then there is no news of our stroller and swiss knife...
We are disgusted by Emirates Airlines attitude and thinking not to fly with Emirates in future but we want our things...
My name-- Rajiv Singh Nama
My wife's name ---Bhawana Singh Nama
Flight no EK039 , Baggage no -- EK 071840
My add and phone no-- 51 Shenstone Road, Edgbaston, Birmingham B16 OPT, Great Britain
[protected], [protected]
denied boarding and behaviour of ground staff
On 4 August 2007, we were booked on flight EK 0725 at 10:00am from Dubai to Dar es Salaam.
We arrived at the airport in good time, around 2 hours before departure. Inside the check-in area, we tried to use the electronic check-in terminals, but the machine aborted the electronic check-in process without producing a boarding pass or giving any further information. After asking Emirates staff we were told to queue at the check-in counters.
Progress in the queue was very slow, not least since Emirates check-in staff were continuously calling other passengers (for flights to Karachi, Manila, etc., many with big families and large amounts of luggage) to come forward and push in in front of us. When we asked various Emirates staff about the flight to Dar es Salaam, we were told to stay in the queue.
Eventually, around 9:25am, we inquired – yet again – about flight EK 0725 to Dar es Salaam. By then Emirates staff Emirates staff told us that our flight had been closed, and there was no chance of us getting on it, despite the fact that (i) we were booked on that flight, (ii) had fully paid tickets, and (iii) had been there on time.
Emirates staff did not offer a single word of apology. Instead, adding insult to injury, one employee first accused us of having arrived late – which we denied, but he insisted – seeking to shift any responsibility away from him and Emirates Airline, and on to us. This claim is manifestly untrue, as there is a record of us having arrived on time.
When requesting to speak to the superior of the Emirates staff , we were told that the two of them were each other bosses – which cannot be true and was patently an intentional misinformation to prevent us from appealing to a superior level.
Emirates staff then alleged, with voice raised, that he had called out the Dar es Salaam flight. The fact is that neither us, nor – independently from us, in a different part of the queue – four other travelers from the United States (who also found themselves grounded) had heard or noted anything. There is no Public Address system in the check-in area of Dubai International Airport. The fact that we did not hear it was supposedly due to our own stupidly.
In one word, Emirates staff addressed our complaints about denied boarding by first aggressively refusing any responsibility, and then accusing us of lying and stupidity, and finally telling us to go away.
They then looked into the IT system, to see whether we could be booked onto the flight to Dar es Salaam on the next day (5 August 2007). On that occasion, they noticed that we were indeed checked-in through the electronic system, which had, however, aborted the check-in procedures. The record showed unambiguously that we had tried to check in at 8:39am, a long time before the closure of the flight.
We were then informed that we were put on stand-by for the flight on the next day (5 August), leaving us, in effect, stranded at Dubai Airport. We were note offered any accommodation and told to leave and come back next morning at 8:00am.
Eventually, we managed to get hold of the acting manager and superior who, after establishing that there was indeed a record of us having been there on time, recognized that ours was a case of denied boarding and he arranged for hotel and food vouchers to be given to us, and reassured us that we would get onto the Dar es Salaam flight on 5 August 2007.
To get to this point, i.e. a proper handling of a case of denied boarding in line with the most basic standards of reputable international airlines, had required three hours of hard arguments, untiring patience and continuous politeness on our part in the face of false accusations and unprofessional and abusive behavior on the part by Emirates staff.
On the next morning, 5 August 2007, when we arrived at Dubai airport at 8:00am, we were told by Emirates staff that the flight to Dar es Salaam was fully booked AGAIN and that instead we would be flown to Nairobi and then on to Dar es Salaam – which was, however, of no use, as we would have missed our (by that time already rescheduled) onward flight from Dar es Salaam.
Eventually, we were booked onto the Emirates flight to Nairobi, and then on an onward flight to our final destination. This rebooking necessitated a 7-hour stopover at Nairobi airport, and further stressful re-bookings with Emirates/Kenya Airways staff, rescheduling with our travel agent in Europe, as well as further queuing and seemingly endless waiting at Nairobi airport. Incidentally, assurance given by Emirates staff in Dubai that we had reservations for the onward flight from Nairobi turned out to be untrue.
Our experience with Emirates Airline, especially with the ground staff at Dubai International Airport, made a complete mockery of the words of Emirates Group Chairman and Chief Executive, Ahmed bin Saeed Al-Maktoum: “We never forget that only by maintaining our service standards can we hope to retain [the] business [of our loyal customers].” (Annual Report 2006/07). The severe shortcomings of Emirates service during this incident caused us not only significant physical and emotional stress, they also cut short our holiday by 1 day, forced us to rearrange programmed activities and compelled us to involuntarily spend time in Dubai and later on at Nairobi airport.
I am awaiting a response from Emirates (UAE) and Emirates (Germany).
Gabriel Glöckler
Frankfurt am Main, GERMANY
I left a very important book on a flight either from Chennai to Dubai or Dubai to Nairobi on Christmas day. It was a years worth of entries which comprise the bulk of the rough draft of a book I am writing. I spent hours running around the airport trying to get help and got the run around until 4 hours later I had to catch my flight. It is a black and white composition book with my name on the front with 100 pages of hand written material inside. I hope they read this, check their lost and found records and contact me about it. I don't know where else to turn.
no refund for lost baggage
I departed LHR Wednesday night for Dubai where my luggage was supposed to be copy tagged for the onward trip to Jeddah but one bag did not arrive. Jeddah can give me no info, Dubai said they did not load the bag and so it is important to at lease locate it. The bag contains some highly important medication which I need in the near future and can not longer carry as hand luggage due to security measures. The file number is EKJED 24219 the bag is grey, with a purple tie on the handle and a green egg shape logo on the side. It is a pull along bag. The bag is tagged with my wife's name, Arundell Jayne. I look forward to hearing from you as soon as possible as I do need the medication (it keeps me alive). Many thanks Neil Hugo
My husband and I are still waiting to find out where our missing bag is as it is now 12 days. I can't believe that they have simply 'lost' it.
It has now been a week and 1 day since i left Auckland NZ to go to Rome. I checked in two bags and only one is in my possession now. these ### after a week of searching still haven't found my bag with all my clothes and stuff in it. and during this week these so called ### made my and my dad go all around the place (airports, courier, my nannas place) to look for these bags and having no confirmation that they were there. my poor old dad argues with a different ### every morning, lunch and night. We have been informed by the customer service phone, to call all these different numbers and there I sent ever any answer, (or there on holiday, or in a meting or getting a coffee), I personally thing hat they are too scared to tell me my bag is lost.
Now me and my dad are on a mission to hammer over the phone Mr Calvarese the head of department Emirates in Rome, Miss Paglia, Miss Laura, ecc. I had 1410 euro worth of clothier in my bag and these cheeped ### will only give my 100 euro and 47 cents to replace my stuff. I really hope for the sake of humanity that this comment will put some scenes in these chicken brains.
Have a wonderful x-mas and happy new year.
Tommaso Vanzi.
I travelled by Emirates from Khartoum on 12 Sep 2007 by EK 734 and reached Chennai (Madras) on 13 Sep 2007 by EK544 .My two checked in baggages had not arrived at Chennai on 13 Sep 2007 .I was told that the airlines would send it to Bangalore .Today is 15 Sep 2007 and I am yet to recieve my baggage .I travelled in J class (business) through out the journey .
My baggage tags are EK 679744 and EK679743
Please let me know as to how can I claim compensation as the Emirates people at Chennia and Bangalore are refusing to pay any compensation .
poisoned food
Emirates customer services
Gloucester park
95 cromwell road
London
Sw7 4dl
Dear sirs
Flight ek407, melbourne to dubai, 17th june 2007
Skvwards membership number [protected]
I refer to my recent flight with you as detailed above and hereby would like to make a formal complaint. Both I and my 5 year old son ordered a diabetic meal and a short time after take off we received a chicken dish for our first meal. My son fell asleep not long afterwards and a few hours later I began to feel sick which followed by stomach cramps and a severe headache. I had several visits to the toilet where I was physically sick. My son woke up and asked to go to the toilet and while we were waiting my son had to be sick in my hands and then in the toilet wc. My son fell asleep again and I continued to be violently sick for the remainder of the journey.
I advised cabin crew that I suspected there was something wrong with our chicken meal as we had not ate anything else other than cereal for breakfast that morning. She advised that all other passengers were ok but I advised her that we had diabetic meals. The stewardess then asked if I would like any paracetamol which I refused at that time. Shortly before landing my son woke up and breakfast was being served. I refused breakfast but my son said he would like something. On opening his breakfast he only wanted to eat the "fresh" fruit. I noticed something was not quite right with it and asked the passenger sitting in the seat beside us (16f) if he thought it was mould on the fruit to which he agreed and I immediately made my way to the cabin crew area. I saw a different member of the crew at this point who looked at the fruit and said that she would need to report it. I told her of the whole ordeal from melbourne and she took details in writing. Back at my seat I asked another member of crew for some paracetamol as my headache had not gone away. When the captain announced fasten seatbelts for landing, my son once again was violently sick in his seat. Obviously there was nothing I could do to clean it up at that point but as soon as we were taxiing I ran to be cabin crew for assistance who gave me two trays of wipes and towels. I cleaned my son up as best I could and we waited until all passengers were off the plane. The senior member of cabin crew advised that he had arranged for ground staff to escort us to the doctor and then on to our next flight. He had also advised that he would inform our next flight (Ek025) of our ordeal and that they would take special care of us both.
Ground staff did collect us at the plane and we walked to two different areas with no doctors and then eventually on to the medical centre. At the medical centre the doctor advised that it was his opinion that we both had food poisoning and gave us an injection. He also insisted on doing an ecg due to my past medical history but mainly because my blood pressure was high. This all took some time and we did not get out of the medical centre until 07.48 and our next flight was due to depart at 07.50. The doctor advised that the flight would be held for us, pointed in the direction of gate 33 and left us at the bottom of the lift at gate 15. There was no ground staff or car to escort us to the plane and I was particularly worried about the time and distance to get to the next gate. This obviously did not help my already high blood pressure! On arriving on the plane none of the cabin crew was aware of our previous flight ordeal. Although this flight was better than the first, I would like to make you aware that diabetics need preparation time before meals in order to take blood sugar levels and injections. Prior notice is required in order to eat a "hot" meal and frequently this is not the case when flying as staff are not educated enough on diabetes. I am sure you will agree that the main issues here are:-
1. Food poisoning:
As if it was not bad enough to be poisoned the first time, my son received mouldy food a second time!
2. Abandoned:
I am of the opinion that the cabin crew basically told me what I wanted to hear to get us off their plane and out of their hands.
3. Communication
There was no communication between the first set of cabin crew and next - not one member of the second cabin crew were aware of our situation at all.
I am extremely disappointed with emirates regarding this whole situation and look forward to hearing from you before my return flight ong july 2007.
Yours faithfully — *
Samuel mcaloon
And the reply letter
Dear mr mcaloon,
Thank you for your letter regarding your recent experience with emirates. I was sorry to learn you were unwell during the flight from melbourne to dubai, and whilst you feel you and your son had food poisoning, we have not received any adverse comments concerning the food served on board our flight that day from other passengers eating chicken and/or diabetic meals. Our medical section has advised that your condition may have been affected by other meals consumed before your flight or by other factors. Our in-flight meals are prepared in a batch production method and our caterers apply very stringent hygiene control checks in their meal preparation processes. Food poisoning, therefore, from such a meal production method would generally affect a large number of people who had consumed the same food on a flight. As indicated earlier, except for yourself, no other passengers have complained about feeling unwell after having consumed our in-flight meal on board this flight.
I have been in contact with our office in dubai, and the report they were able to obtain from the medical
Centre reflects that you were diagnosed with gastroenteritis, and therefore it would appear you and your son had a stomach bug.
Our cabin crew have made a report from this flight, showing that you did not bring you and your son's
Illness to their attention during the flight, until your son regrettably found some mould on a piece of fruit
Provided for his breakfast, and I would like to offer my sincere apologies if this caused him any distress.
I would like to assure you that this is an isolated incident and not indicative of the usual standard of service provided by emirates, and I was pleased that you son accepted the alternative which was offered.
The international airline of the united arab emirates
Gloucester park, 95 cromwell road, london sw7 4dl management tel: [protected], fax: [protected] finance & admin tel: [protected], fax: [protected]
Reservations tel: [protected], fax: [protected] ticket office tel: [protected], fax: [protected] sales tel: [protected], fax: [protected]
Personnel tel: [protected], fax: [protected] customer affairs tel: [protected], fax: [protected] web site: http://www.Emirates.com / emirates
However, I am sorry you felt abandoned after your flight from melbourne, but our staff are unable to wait at thc medical centre with passengers, but I can assure you that if there had been any problems, and you were unable to travel on your next flight, the staff at the medical centre would have notified emirates, so alternative arrangements could be made.
I am truly sorry you have found cause for complaint mr mcaloon, and I do hope that your return flights were enjoyable, that this unfortunate experience will not deter you from traveling with emirates in the future.
Yours sincerely
Mandy edminson
Customcr a ffai rs
The international
My Husband and I are on our honeymoon. We flew from Australia on Saturday 12th November to Dubai and then a connecting flight to Rome. My husband also suffered severe food poisoning. We only had 1.5 weeks in Italy before flying back to Australia. He spent the first 6 days of our trip in bed violently ill. We also had a 2nd wedding ceremony 7 days after we arrived. He was still quite ill for that. We are extremely upset with Emirates. We have called Emirates and their suggestion is to either Call Dubai or to email their customer affairs office. I have sent 2 emails and not received a reply as yet. We decided to pay extra to fly with Emirates as we wanted to have a comfortable experience. We are not impressed with their lack of response. When we fly into Dubai tomorrow... we will be talking to their office. This should not be tolerated by anyone!
I flew Dubai - London 2 days ago and both myself and my girlfriend are suffering from horrendous food poisoning, so bad my girlfriend fainted from throwing up. Having read many comments about Emirates' history of serving contaminated food I swear I will never fly with this airline again. The responses I've read from customer service are absolutely disgraceful.
I would say the meals served to us on our return flights Sydney-Bangkok on Emirates was Bloody disgraceful both ways dept 28 May 2011, Ret 28 may 2011; The service was not much better, i have traveled Bus and Enc many times but on recent flights it was shocking Emirates are as bad as the worst airline in the air now...Back to Singapore Airlines.
To:
Director of Emirates,
Airline DUBAI,
UNITED ARAB EMIRATES.
Subject: A CRIMINAL PERSON NAMELY MANZOOR BANBHAN WANTED UNDER LAW BY THE PAK. POLICE .
To:
Director of Emirates,
Airline DUBAI,
UNITED ARAB EMIRATES.
Subject: A CRIMINAL PERSON NAMELY MANZOOR BANBHAN WANTED UNDER LAW BY THE PAK. POLICE .
Dear Sir,
This is to legally inform you in your own good interest as under:
1. That a person namely Mr. MANZOOR BANBHAN employee in the capacity of Projects Engineer of your company some time back and still in your service.
2. Mr. MANZOOR BANBHAN is a criminal person his criminal activity is that “on 28-12-2008 his son was married with a girl named Sumairas after marriage they took Sumaira to Dubai after that there behavior was change they start tortured her because of torture her child was died and she was sick and they send her to Pakistan and took her whole the valuable dowery articles and precious cloths and gold ornaments. Mr. SHAHARYAR son of MANZOOR BANBHAN is also living illegally with his father in Emirates flat which is given to MANZOOR BANBHAN.
3. That the said certificate is self explanatory which shows that you are well aware of the whereabouts of Mr. MANZOOR BANBHAN along with all his activities other than your business concern duly right under your shelter.
4. That your sheltered person namely Mr. MANZOOR BANBHAN is a Notorious Criminal one, so there have been the cases of civil as well as criminal nature that are duly under proceeding against him before the competent court of law in Pakistan.
5. That other than these above mentioned cases, a new Criminal case has now registered against his two sons brother and Mr. MANZOOR BANBHAN under section 338-A, 506-B/109 and 337/-A(1)/34 of the Pakistan Penal Code, 1860, vide F.I.R. No. 758/09 at the Shahra-e-Faisal Police Station, Karachi, Zone East, Karachi, Pakistan.
6. That Mr. MANZOOR BANBHAN is an absconded in the criminal case under reference and his two sons Mr. SHAHARYAR, Mr. SHAHZOR brother Mr. MUNEER & MANZOOR BANBHAN is most wanted to the Pak Police for which the RED WARRANTS under norms of law are likely to be issued for his arrest through the Interpol, at any time, which note please.
NOW your good self is requested in the light of facts and reasons mentioned herein above and immediately required that:
(a) You may please, disassociate yourself from a very Criminal person namely Mr. MANZOOR BANBHAN and restrain yourself from him to backup his criminal activities and also lift the undue shelter given by you to the said culprit, without further delay.
(b) Keep me informed for the current whereabouts of Mr. MANZOOR BANBHAN in, Dubai, United Arab Emirates as the best known to you that shall make help the authorities to arrest him through the Interpol with the strength of RED WARRANTS likely to be issued against him in the above mentioned case or otherwise.
(c) Your Cooperation is solicited in this behalf failing which it shall be presumed that you are still fully backing the said culprit and the said act at your part shall amount you clearly a party to this criminal case/matter and criminal activities of the said culprit and held you responsible in person for answer in the Court of law and the legal action taken under norms of law at par, which note please.
Looking for the prompt and positive reply in this behalf from your good self, very soon, Please.
With regards;
Yours Truly,
Karachi. (ABDUL KHALIQUE BARIJO)
Dated: 10-01-2010 Cell Phone # +[protected]
Mailing Address: abdul_khalique1841@yahoo.com
complaint of jewelry theft in checked in baggage.
Sub: - complaint of jewelry theft in checked in baggage.
I was traveling by emirates flight no ek & ndash; 502 dubai & ndash; mumbai on 16 august. I have checked in the big 32 kg baggage initially. But before boarding the plane the emirates officer fixed a tag on my hand carry luggage and took it away from me. The tag no given to me for this bag was ek 265731 with barcode.
On arrivalat mumbai airport I got my baggage with the lock in place. After coming home when I opened the lock and the bag it was found that the following items were missing from it :-
• four gold bangles : - weight 27 grams with the receipt.
• one set of earrings : - small baby earrings.
• one titan edge watch.
This matter is serious as I have a doubt on the baggage handling staff at dubai airport, they have the access to see x-ray of the baggage and they picked up all the valuables from my bag.
Syed muntajeebuddin
I GOT AN APPOINTMENT LETTER FROM UK JOB. REF. NO E.A.G./GFP/UK 114-08. IWOULD LIKE TO RECONFIRM IT IS TRUE OR FACK. FOR PROCEDING ALL DOCUMENT THE UK TRAVEL AGENT ASKING FOR 1200 GBP POUND. I WORKED MANY COUNTRY BUT NO ONE DEMAND FOR ANY TYPE OF CHARGES FOR PROCEDING ANY DOCUMENTS. OLS. LET ME KNOW THE FACT AND GUIDE ME FOR FURTHER STEPS. THANKING YOU, MAHENDRA PANCHAL
I recently returned from a trip to Dubai. One of my suitcases never arrived at my final destination. The airline can't even trace whether it left Dubai airport. It was a suitcase with most of my expensive shopping. I suspect my bag was stolen since I opened it infront of a porter who are known to be lookouts to inform the baggage handlers which bag to steal. I just find it strange that my 4 other pieces arrived and the one piece that had the expensive items didn't. I would accept perhaps it got lost if airline can tell me that yes it did leave Dubai airport but they can't. I have heard from many others with similar experiences. I think this is a real shame for Dubai. I plan to on writing to the tourism minister to complain about the number of thefts occuring at this airport. I wouldn't consider vacationing in Dubai again because of this experience. I encourage everyone who has has similar experience at Dubai airport or with Emirates airline to write to him as well. Maybe if enough people write he would consider taking action.
poor service!
I am a student and took a flight from malta-dubai-shanghai on 13 of june. I arrived in the afternoon on 14 of june. However, I got my check-in luggage in the morning on 16 june, which was 2 days later. Moreover, the lock of my luggage was broken. One 75-year commemorative zippo lighter and one springfield sunglasses were both gone. The staff of emirates broke my lock and stole my stuffs. Everyone can images what actually happened when my luggage stayed in dubai one night. There were lots of personal stuffs of a girl in the luggage and it was just like exhibited to some awful strangers.
When I called to the office of emirates in shanghai, what I want, was to find back my stuffs, not acclaiming for the money, but they just paltered to say that it was not easy to find. Today is 2 of july, they have not solved yet and never voluntary to contact me. The staff's potential meaning is that I am cheating and tricking their money. Their ill-manner makes me so angry.
I am a consumer, I am a casualty, I lost the things which originally belonged to me and cosed me at least $ 200. What emirates said, is to compensate $ 50. I waste my time, my energy, my money, but only can get back 1/4.
Where is the justice?
Having travelled from Newcastle England 7th Jan 2012 to Brisbane Aus.by Emirates Airline going economy class
The journey from Newcastle to Dubai was uneventful however when boarding the flight to Brisbane via Singapore a 'person' was sitting in my pre-booked seat when I informed her this was my seat her mother in the next seat said they were all travelling together but this large child had been booked into a seat further back in the aircraft and assumed I would just move - she had no intention of giving up the seat to me I informed the stewardess who seemed not concerned I was not pleased the stewardess informed me to go to the other seat the large child had been issued as a temp. after a while I was moved to an isle seat only to be informed by three other customers these were their seats and so moved again NOT to an isle seat but between a very large chap and a chap with a heavy cold Some time later I asked to see the purser I explained the situation and asked if my original seat would be mine after Singapore NO was the reply - he did give me a glass of champagne and chocs for the hasslel he had then wrote on my boarding pass seat number 33c was mine after Singapore I felt reassured. However this was not the case when I boarded at Singapore a 'person' was sitting in the seat the purser had given me - by this time I was extremely angry asked what was going to happen everyone of the staff I spoke too seemed at a loss but by Emirates policy could not give me an upgrade - once again I ended up sitting not in an isle seat This is NOT the treatment I expect from a renowned airline
I travelled from UK to Islamabad, via dubai. The connection was more than 12 hours and what I was given was a lousy voucher for a untasteful piece of bread with cola. The connecting flight was delayed by 12 hours and so in total I had to wait at the airport for more than 24 hours, for which I was only provided with 2 vouchers for a sandwich, and no stay. Any decent airline where the connection is more than 8 hours provides at least a decent meal, but in case of Emirates, leave aside a decent meal, they think that they are giving a HUGE favour by handing out 2 vouchers for 2 sandwiches in more than 24 hours of stranded passengers.
The in-flight service was also pathetic; the meal trays were collected approximately after more than an hours of dinner service and the flight attendants were absolutely oblivious to service. The food was just average, but most of all the worst bit is that the ground staff is absolutely non-cooperative. They don't even speak properly, leave aside their behaviour. Most of the staff treats customers as beggars, at all stages.
Well i must say you have every right to complain regarding the delay and i must ask did you try and use the Dubai connect service...as for the delay it was the airlines responsibility to provide you with a hotel as it was more than 8 hours so pls write to customer affairs...flood them with complaints...than only you will get compensation
I must disagree with you on the beggers part...i have been travelling emirates since 2005 and have never been once treated badly...if i am treated average i challenge them immediately and get what i want.
This attitude is shown to everyone from or travelling to Asian counties like India, Pakistan Bangladesh etc
To Whom It May Concern,
I don’t know if you are the person I have to complain to of my and my wife’s unfortunate experience whilst travelling with Emirates Airlines and in the all time were putting the word of good service and highly recommendation to friends and fellow workers and acquaintance that we experience as from day one started as a skyward member and worked my way up to Gold status with your air line. Boarding at New Zealand Auckland airport flying only with Emirates Air lines because this were our choice of airline services. If you go back on my record of flying you will see that I am a frequent flyer and that is every 6 weeks between Moscow and Johannesburg South Africa.
All of this happened on the last time I flew with Emirates between 22 to 23 August 07.
My first bad experience;
Flying from New Zealand after I in person take the booked tickets for my wife from South Africa to meet with me in Dubai and myself flying from Moscow to meet with my wife. Then went to your tickets desk above departure gate 14 in your airport to claim my wife’s in between ticket flying to New Zealand Auckland an back to Dubai from my accumulated miles of flying with Emirates and purchase my self a ticket to found that when we arrived in Dubai back from Auckland my wife’s flight EK 761 already left for Johannesburg and to our surprised I have to pay a penalty to get my wife on the next fight out to South Africa that was after I have ask your personnel in the businesses lunch and ticket desk to check that the tickets link with each other so that where will be no miss understanding or wrong bookings be.
My second bad experience;
With this past us my wife on her way back to South Africa and me on my way to Russia with the understanding that our baggage been book to our final designations found our second uncalled for experience and that sorry sir but your baggage have been lost only to know this happened to my wife’s baggage as well.
On landing in Moscow where English is not well spoken find that my baggage is missing and in the claims department of lost baggage a lady try her best to assist me to complete forms to try and get my lost baggage and promised me that I will have it send to me at a airport in Russia where I was for only one night to get the bag due to the next morning I leave to Eastern Siberia by vehicle. Now depending to a person in Irkutsk to get my bag to me with only the clothing on my body.
When contact my wife in South Africa Richards bay found that she experience the same lost of baggage.
Now for a Airline like Emirates I do expected the best even better than my own countries airline SAA due to the best service I have experience from all the time I flight with your airways and still to flight in the near future again but with the uncertainty of will my baggage when I book it in be at my final destination to claim it.
Regards,
Charles Van Niekerk
Skywards No EK [protected]
scar on my face!
On the date of 26/04/07 on Emirates flight... traveling from Dubai to Birmingham. I regret to inform you that while in flight I was struck by one of the metal food trolleys. It hit me in the side of my face with some force.
The flight assistant was apologetic & offered me a drink. I was shuck up by the blow. I had a little blood on my top left lip, so I sorted myself out in the toilet. In the mirror I could see swelling in a line down the side my face & I was cut on the top lip.
I received advice to take some picture of my injuries, which I did. Find enclosed pictures of my face & lip (In Letter Only).
As a result I now have a scar on my face; the cut to my top lip was deeper than first thought. This I have for the rest of my life.
please help to change my flight from Bahrain-Dubai-Vienna into dammam-Dubai-Manila. also the date from August 1 to August 24 (return ticket) into August 8 September 5.
I have been sending an forms and flow up emails but has no response.
i brought that phone blumix yesterday .then i saw a damage in screen . Cant connect in wifi .even the camera is automatically opposite .i cant see the switch to back camera .very useless .i already send a message thru email but no response even in landline .
I have information one of the passenger used fraud tickets and he making fraud online tickets if you want info I have that and that passenger right now at dubai airport if Emirates need this information Emirates can check he is involved and used fraud tickets my id is if u need that passenger info I'll provide that areesh.ali777@gmail.com
Sir,
I have cancelled a ticket 4, 5days before departure .. details attached, on the cancellation time they says that it will refund within 20 working days...my departure date was 3rd April 2017...till the date I don't get money.
Sir/madam,
My name is Mahesh Kumar Chelakkottukara Sreedharan, I belongs to Kerala India. I have booked a ticket from Dubai and the ticket was 1st march 2017 and return 3rd April 2017 thru online from my Emirates NBD credit card, till the date I don't get money and any call from ur side.
I had a personal purse and also a small bag containing Diabetes and Heart medicines along with a breathing machine inside the same bag. The Emirates agent charged me $175 for the medicines bag - so inconsiderate!
I am reaching out for your help to get my hard earned money back on humanitarian grounds.
Thanks and Jazakallah!
Hi sir/madam, I'll traveled Emirates flight boarding date on 4th Oct 2018 flight no. 542 Dubai to Chennai. I lost my phone model Samsung J6 if found my phone please contact email. Email address almusadiq75@gmail.com
I flew from DXB-JNB on the 10th of October . I bought a dual time watch unfortunately it is not working.
My details are as follows:
Mrs J.F. Nel
Flight EK 0765
Aircraft reg. A6EGK
I would please like another working watch please.
I paid AED 165
Regards
Mrs. JF Nel
Most posters not realizing they're only logging their complaint to a third party website.
I lost 3 items from a luggage. The luggage was damaged in flight EK 203 from Dubai to JFK, NY.
Passenger name: Mohammed Razzaque
My PNR no. GWNVSF
Ticket no. [protected]
Date of travel : 1/15/2018
Seat No. 84G
Luggage tag # : EK 592921
Cost: Luggage - $ 100.00
3 gifts - $ 30.00
Total: $ 130.00
e-mail: razfaz49@yahoo.com
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I travelled 19th December Baku to Dubai by Azer air lines and my connecting flight is Emirates EK 504 on 20 th Dec form Dubai to Mumbai. I have not received my baggage and I lodged complaint on same day. The file reference number is BOMEK16627/20 Dec07/0352GMT. Kindly let us know the status.
I also had a terrible experience with Emirates Airlines regarding changing name on my wife's name on the ticket, which was booked in her married name, but unfortunately we realized shortly after the booking her old passport still had her maiden name, we had all the necessary official documentation to prove shed had changed her name but this was apparently not acceptable, and I was informed that I would be charged the sum of £200.00 for a simple name change. How can this charge be justified. As I had paid the full amount there was nothing I could do, I had to either accept the charge or lose the cost of three international flights.
The Emirates staff where totally in flexible and rude, with no customer service. I was virtually held to ransom. I am a frequent flier and I have never being treated so badly by an airline and my travel agent Travel mood.
I would advise anyone to avoid both of these companies at all cost.
You can not even complain to Emirates as there is no web site available for a complaints procedure.
Regards
Tony Leonard