Emirates
Reviews and Complaints

Emirates proudly announces best price claim policy (Or fallacy) , according to which if you find a better price from 3rd party in comparison to emirates online website, they will refund the difference if it is higher than & pound;5.00 per ticket. After I showed all the proofs, they denied saying that the 3rd party charges extra money on visa card, hence the difference is less than & pound;5 per ticket and no need to refund me. However, the surcharge applies only visa credit card, but do not apply to visa debit card. I reminded them that even emirates apply surcharge to visa credit card and told them that I paid using debit card. They stopped responding my e-mails. Their customer service is the worst and lacks any professionalism. I will never travel on emirates again.

Dear sir or madam,
My family members arrived from India.His passport no -f1661035 and his name is Mukardam Ahmed Umerjee his date of birth is 08/03/1942 other passenger name is mukardam zubeda ahmed, her passport no-g8889015 and date of birth 15/12/1943.
I am writing a complaint on behalf of the above two passengers. Their original flight was booked on 5th oct flight time 0745. They had a boarding pass for this flight and arrived 1 hour prior to the flight. They were rejected from this flight on the basis that it was full. They were then given a second flight where they had to travel separately in 2 different flights. consisdering there age and there lack of english they were not treated in the right manner and were taken advantage of. They were then put onto a third flight which they were told they would be seated on the same flight. for them to accept that flight they were fined £100 for no apparent reason.
This is unacceptable and a mistake of emirates staff who did not treat them well. YOU overbooked the flight and then gave the passengers a very hard time. Also on the 3rd flight that they travelled on the service was terrible. They were not given food or any other services. Due to this they are now very ill and distressed. I am not happy with this service by emirates. Me and my extended family have used emirates airlines in the past and we have been more than happy with the service provided. So i am extremely disappointed and upset that there were flights available from india to the uk which were cheaper but due to emirates good service which i ahve experievenced previously i was more than happy to pay extra for my parents to be booked on an emirates flight.
Due to all these flight changes i had made my journey to collect them from heathrow at the arrival time of the original flight. I had travelled 125 miles to collect them and they were not on the flight and by the time they had contacted me to explain what happened they were still not able to give me an exact arrival time. i had spent 7 hours waiting for them for which i had to take out car parking cost and fuel cost. i then returened back to leicester due to me having to start work at 9:00pm. I then had to arrange for a family friend to go back to heathrow from leicester to collect my parents fpor which i paid the fuel cost. And this was all becasue of bad customer service from staff representing emirates.
I would be grateful if you could look into this incident and give me an explanation as to why this occured.If not for my benefit but so that is does not happen to anyone in the future. I have been extemely calm and polite about this situation. it has cost me an extra £300 because of the fines and fuel cost and time involved. Im a working class individual and i have never cheated anyone. but this time i feel that i have been cheated on by emirates staff.
I would like this matter resolved urgently and i want you to cover these extra expenses which i had to pay because of incorrect practice from emirates staff.

yours faithfully,
ALTAF AHMED

Currency rip-off! Do not buy duty free products on emirates as they make a huge margin on their exchange rates.

Buying some perfume on board the plane thought get something special. Anyway the prices are in usd and I was paying with aussi dollars and the rate that day was on par just slightly below.

The perfume was $72 usd which on that particular day the cross rate was was at .99 usd for $1 aussi dollar. So why do emirates sell the $72 usd bottle of perfume for $86 aud at their calculations? A rip off I say... Apparently the rate is not calculated daily but surely the ballpark rate needs to be structured so that its not such a rip off. Perhaps a dollar margin would be acceptable but this is extortion

But then after getting fleeced on the rate your change is paid in a currency which is absolutely useless anywhere in the world except for uae the dirham.

So I stupidly paid over the $86 aussi dollars and received 40 dirhams equivalent to $14 aussi.

Cashed these dirhams in at the travelex at the airport and got back $5.50 aussi dollars as the minimum transaction charge is $5 aussi at travelex.

The duty free shopping on emirates on board well.. Think twice is all I can say

Dear Emirates airline management:
I am Dr. M. Mazen Taji
I would like to report to you the lack of safety on board of your aircraft.
I was on board of the flight EK 912 coming from Damascus to Dubai on October 11, 2010 left from Damascus at 11.10 am and arrived Dubai at 1510 hrs.
I was setting in the seat # 39 F.
During the landing in Dubai and when the aircraft touched the land, all of sudden, I was surprised with the seat back of seat beside me # 39 E (which was vacant) falling down with a heavy cardboard box behind it, the seat back and the box were heavy enough to break the back of any possible passenger could be available there.
As an evidence I took many photos by my mobile phone and you can see it in the attached file.
FYI no one of the air hostess interfered to do any action or even to say after the craft stopped that this will be reported to the administration and we are sorry for the incident.
FYI the service offered from Emirates air staff in Damascus airport was too much below standard and I had a friction with them, I would not make the story long by telling you the incident there but ready to give you details if you ask for it.
FYI the Emirates airline in the line of DXB - Damascus has declining reputation in terms of inside condition of the air crafts and service during the trip and now we have an issue with safety of the passengers.
I traveled so many times with Emirates to Europe and I find a huge gap between the standard of middle east lines and European lines. I feel bad for that, I hope I will get prompt answer before sending the photos to another people.
thanks
Dr. M. Mazen Taji
mohammed.[protected]@emirateshospital.ae
mazen.[protected]@gmail.com
mobile [protected]

On an international flight from dhaka, bangladesh to new york, ny, several items totalling $1431.00 were stolen from my check-in baggage. Emirates airlines sent me on a wild goose chase trying to recieve payment for my stolen goods. To this day, they deny any responsibility for my claim and state that I did not follow the appropriate guidelines for filing a complaint.In reality, they sent me from hotline to hotline (Aka: a number that is never picked up and leads you directly to a voicemail box. You can leave a message, but understand they will never return your call). I am not the only individual whom they have done this to.

I was the fourth economy class passenger to checkin on a 777 travelling from sydney to bangkok. I requested an aisle seat prior to an allocation being made.

I was told that I was allocated a window (For my wife) and a middle seat. Furthermore I was told the aircraft was not full and was likely to have a row to ourselves.

There were spare seats, but we had another passenger allocated the aisle seat on our row. This prevented me moving myself in the early stages, amd as with an overnight flight, other passengers with spare seats immediately occupy them for their own sleeping arrangements. I was thus locked into a middle seat for 12 hour journey.

My problem is I have had a knee operation and after a time sitting I need to stand up and move a bit to save my knees from giving me problems later.

As it turns out, I am struggling around the next day due to pains in my knees.

I am very unhappy about the checkin for emirates at sydney airport, no doubt only one employee.

I am a frequent traveller, tavelling from either papua new guinea, where I work, or australia which I visit on an average of every three weeks, this one event has lost me to emirates,

I was travelling to dhaka from london via dubai on 3rd october 2010 on ek 006 at 22.15. My flight numbers were ek 006 (3rd oct) and ek 586 (4th oct. ) respectively. I had made my bookings before I left dhaka on 26th september. Both sectors had been upgraded to business class with my skywards miles. Emirates had sent me my e-ticket the day before I was supposed to fly back to dhaka. I am a frequent flyer no [protected] and a gold member. Whenever possible I try to fly emirates.
On check-in at heathrow, I was told that I did not have any booking for dubai - dhaka sector as the boarding card had been issued to someone else with my surname (Azad). I really wonder how this was possible? There are the first name/s, title, ticket number, passport number, pnr etc to consider. When I asked where this had happened I was told it was & lsquo;in some other station’.
I had to wait for more than an hour before this could be resolved, leading to uncalled for anxiety and uncertainty. The agents dealing with the situation were not very helpful, either, and at times downright rude (Using terms like & lsquo;butt off’) ! I appreciate that they were trying to sort things out, but perhaps this is not the right way to do it!
I wonder if your esteemed organization could look into the matter and ensure this kind of problem does not recur. However, the website for complaints does not look encouraging!
In today’s security conscious world, such incidents, where mix-ups with names are involved, can blow out of proportions!
I would request you to please take into consideration the passenger’s feelings when s/he arrives at the airport, sanguine that s/he has a confirmed seat, but is told otherwise!
Hoping to get an early response
Sincerely
Kishwar azad
(Prof dr. Mrs kishwar azad)

I am writing about an incident which has had a serious psychological impact on me and my family. On Friday night, I went to Narita airport in Tokyo, to see off my bother-in-law and his wife who were flying from Narita airport via Dubai by the Emirates airlines. At the check-in gate, it was pointed out by the staff that the hand luggage seemed to be over-weight. For your information it was a cabin-size approved beige wheeled case. The check-in counter staff (who were apparently JAL staff, managed by Mrs...) weighted the luggage and stated that it was over the 7Kg allowed for cabin bags by EK. They asked the passenger to either pay for the extra weight of the hand luggage or make it lighter, as it would not suit the cabin in that state. They also pointed out that the luggage maybe slightly oversized. As the accompanying person and a frequent-flyer of several world-class airliners including EK, I suggested to resolve the problem by making the hand luggage o lighter by removing unnecessary items that we would send for the young couple by post later. This was agreed by the passengers, so we left the counter and opened the luggage, removed a few heavy weight fragile items, which freed up some more space allowing us to zip-up the one layer of the luggage, making it smaller, suitable as a compact and light wheeled cabin-size case.
So, we said goodbye to our guests and made sure that they could pass the security safely and reach the boarding gate safely.
We went back to the parking lot with my father (77-year old who had just came in from Dubai), my wife and another friend. After I we left the parking in car and entered Higashi-kanto expressway ramp (right at Narita terminal 2 parking exit), my wife's cell phone rang.
After a few words with the unknown caller, my wife asked me to stop the car, as apparently she was stopped by the airport staff at the boarding gate. She said that the staff had stopped her at the gate and that we had better go back to the terminal, as she was desperate and severely distressed at the boarding gate. She was disallowed to board the airplane, and the plane was scheduled to depart in a few minutes (maybe 10 minutes).
By the way, this was a really bad situation, as we had all panicked ourselves due to the phone call, and I had no way to go back to the airport to help my in-laws, who did not speak any Japanese. I asked two policemen on the highway ramp to help us go reverse, back into Narita airport, and they kindly accepted our request for help.
A few minutes later, me, my wife and another friend were back at the EK check-in counter asking what had happened. The staff tried to explain that apparently their luggage was overweight. They pointed out that they had already warned us about the luggage being heavy for the cabin, and that they stopped the passenger as we had disregarded their instruction on the "beige" wheeled case. This was not true, since as I explained, we did remove heavy items from that bag and retract the layers to adjust the size. I was really surprised at this point, and suggested that no matter how much this would cost, I would like EK to charge my credit card as much as they like, but let the passenger and the luggage pass through, as their personal items and souvenirs remaining in Japan would make further trouble for us too.
It was very unfortunate that at this time, Mr. M Y, the airport services agent of Emirates in Narita airport, showed very bad manner calling those passengers "warui okakusan" 悪いお客さんor "bad customer", which is considered abusive and vulgar in the Japanese culture. He also rejected to explain the reason why the passengers were treated in that way, and basically treated inappropriately in response to our question. We asked him to write down a report explaining his misbehavior and inappropriate language to be presented to Emirates authorities, but he rejected to write anything down. Our friend was able to record a part of our conversation with Mr. Y, which can be presented if necessary.
I was about to lose my temper at this point, practically crying out my utter disappointment with EK and its ground staff at Narita, for their abusive treatment and handling of the matter.
Finally, when the aircraft had departed already, the luggage in question arrived back at the counter. To everyone's surprise, this was NOT the beige case, but her cabin-size approved blue case, which had been with her during check-in at the counter and passed security and other steps with no mention, what-so-ever, from the check-in or security staff.
I did not want to argue anymore with the staff there, so I asked for their business cards and took the luggage heading home. Now, I am complaining to you with specific points and questions, and expect explanation and formal apology from your airline, and compensation for our guests whose items have remained in Japan, and had a terrible feeling all the way on-board. This event was really unexpected, and I hope that I won't regret my excitement from Emirates flying into Narita and recommending Emirates to at least 5 members of my family and friends for this summer vacation.
The points
1- We agree that the cabin-size blue case was slightly overweight, but absolutely not oversized. If Emirates was so concerned with the blue hand baggage, why there was no warning by anyone prior to boarding the aircraft? Was it not their responsibility? The hand luggage was with the passenger during the check-in and security, how do I believe that the abuse was not intentional?
2- Imagine that two passengers, choosing Emirates out of at least five other carriers on the route, are present at the gate to board the aircraft just a few minutes before scheduled departure on the beginning of a 20-hour long journey, with a hand bag a few kilograms over the allowance, because of important fragile items that they preferred not to check-in. How should a world-class air-line act at this point? As per my years of experience with several world airlines, including Emirates, this should not cause so many problems. In one case, when the hand bag was too large, it was transferred as a check-in bag and usually, the cabin crew were kind enough to accommodate the bag in the cabin. How does Emirates train its staff to deal with such situations? Was the way Emirates handled our case an appropriate reaction in its authorities’ opinion?
3- I insist that a paying customer expecting a good service and respect cannot be called a "bad customer". However, if it is your airline's policy to abuse and discriminate against some passengers and insult their accompanying people in any case, I guess you have to publicly announce the policy, especially in Japan, so that those customers for whom respectfulness is a value, would avoid using your services. I would like to believe this was not the case, and hope to hear that your airline does not approve the airport services agent’s language and behavior.
I hope to hear from you with a reasonable explanation, and resolution that can at least partly mend the psychological damage your airline has caused to me and my family, and restore your reputation as a "good airline" in my eyes. I write this to you as the first step in hope to settle the matter as soon as possible, before taking any further actions.

Emirates response:
I am sorry that your guests, were unable to take their hand baggage on board their flight EK319 from Narita to Dubai. I wish to take this opportunity to advise you of our policy on hand baggage.
Economy class passengers are allowed to carry one item of baggage into the aircraft cabin. The total dimensions of this bag must not exceed 22 x 15 x 8 inches nor weigh more than 7 kgs, and it must fit either under the passenger’s seat or in the overhead stowage lockers. Safety of passengers is of paramount importance, and oversized or overweight cabin baggage will not be allowed in the aircraft cabin and will be placed in the aircraft hold. It is potentially dangerous if an overhead locker is opened and a heavy bag falls on a passenger. Serious injury can result from such accidents. In most airports, the screening of hand baggage size and weight is conducted at check-in, then at security, and lastly upon boarding to ensure the above mandatory regulation is adhered to.
A report from our Airport Services Manager in Narita confirms that she had already checked in 29 kgs, against her free baggage allowance of 30 kgs, therefore, the staff offered her the choice of leaving the excess baggage behind or pay the applicable excess baggage fee. I am sure you can appreciate that the staff never intended to embarrass you or your guests but to strictly abide by the hand baggage policy for our passenger’s safety on board. Nevertheless, I can assure you that such behaviour and rudeness of staff members is not tolerated and that we take a serious view of such incidents. We expect our staff members to always deal with passengers in a friendly and professional manner, which you, as our customer, have every right to expect. Furthermore, Emirates does not discriminate against any race or people. We are a multi-cultural and multi-ethnic based company and this is where much of our success lies. The Airport Services Manager in Narita has been informed of this incident and will take steps with the relevant staff member to ensure that such a thing does not happen again. May I take this opportunity to assure you that Emirates is constantly working to improve and rectify these aspects of our service. The performance of staff is something we can change internally, based on such feedback. I am sorry that we did not live up to your expectations on this occasion and ask that you give us another chance to demonstrate our service commitment.

Our response:
It is to some extent relieving to hear that your company does not approve the way this case was handled and the behavior of some of the people involved. I understand the safety concerns about heavy objects
placed in the overhead compartments. Indeed, I was ready to pay for any excess or as I said in front of the check-in counter "buy a one-way ticket just for the luggage", but make sure that our guests would go home with their items accompanying them. Unfortunately, it was too late and the airplane was already on the runway. Moreover, taking into account the misbehavior of the aforesaid agent, the passenger had panicked so badly at the departure gate and therefore, I believe she was even unable to make the right choice by removing some objects from the luggage and/or pay for the applicable excess baggage fees. As I wrote previously, she seemed to be distressed while asking for help on the phone. By the way, I deeply hope that in addition to the promise of taking such incidents seriously, Emirates would prove its commitment by
delivering these items to its owner, or indirectly compensating for the delivery charges incurred there. Certainly, it's a comparatively small expectation, but would make a positive impact.

Emirates:
Once again, I am sorry to learn of your disappointment with our ground staff in Narita who did not provide any flexibility with her excess baggage.
Additionally, all feedback is investigated, responded to, with the information added to our information database, and any changes/amendments to be made to procedures are based on such feedback.
It is never our practice to make any one individual feel less important than another, or if their actions or lack of service has resulted in feeling that way, then this was not our intention. I regret that we are unable to entertain your request for delivering the excess bag, which was left behind, or compensation on this occasion. I regret our response cannot be more favourable on this occasion.
Thank you, once again for writing and for giving me this opportunity to reiterate our position.

Dear sir / madam,

My husband recently made a booking with emirates to fly to australia via dubai. He entered my married surname instead of my maiden surname on the booking. My passport is still under my maiden name.
Nevertheless, we have all the documents including the original australian marriage certificate, australian driving license which is under my married surname and other banking information to prove my identity.

Now, we needed to cancel/re-issue our booking and pay the fine of 200 pounds!

It is absolutely ludicrous that you have to erase the whole booking in order to amend or perhaps add a small note to the booking.

What do you think? Do you think it is unfair to charge such a large sum?

Dear sir

I lost my baggage and got it back.
However, someone opened my baggage and took some items.
And I reported it to your staff (Mr. Hamza) in dammam airport.

He said 1month ago the items are in dubai airport.
I have tried to call mr. Hamza 100 times this week.

It is obvious that he is avoiding my call.
I checked the baggage service center next to hamza’s office.
They said mr. Hamza was in the office.
But nobody took my phone.

I need to get my ###ing I pod back.

Your company service is worst in the world!

Return my ###ing I pod!

I will put all conversations with mr. Hamza in youtube!

========this is what I faxed to hamza 16/august=============

Tel : [protected]
Fax : [protected]

To : emirate airline dammam airport manager (883 7861 / mr. Hamza)
From : akiko, ueda (Park, sunghwan)
Subject : missing articles

Reference : bahek40382

This is park, sunghwan who is akiko’s husband.
Today, I got my missing baggage in dammam airport.
When I checked my baggage, it was already opened by someone.
There were no locks (2locks) on the baggage.

There were also missing items inside.
It is obvious that someone took them.

1. Ipod touch : value (Sr1, 493)
2. Ipod nano : value (Sr749)

[protected]@emirates.com

Please check it and let me know the reason.

Please use e-mail : [protected]@hotmail.com

I purchased ticket from maharaja travel inc. At 36-09 main st. Suite c1, flushing, ny 11354 to travel to india and back. I paid a check to their bank of america account ([protected]) at ny. On july 7th. As per my travel agents direction I printed my e-ticket receipt & itineary [protected]) from emirates website. On july 8th. Emirates check in counter clerk at sfo airport viewed my e-ticket receipt & itineary and issued me two boarding passes, from sfo to dxb, etkt [protected] and on 10 jul from dxb to ccu, etkt [protected]. Going and coming back are confirmed by the emirates check in clerk at sfo. Booking reference d6y7xj.
On 10 aug, at ccu an emirates employee told me 30 minutes before the departure time (Though I checked in 2 hrs. Early) that my e-ticket is not valid anymore and there is problem with credit card payment by the travel agent and I have to pay full price again to board the flight and return to sfo. I argued with the emirates agent at ccu that my e-ticket was valid on 8 july and emirates issued me boarding passes to leave the counry and confirmed my return flight. Why emirates didn't stop me at sfo on 8 july? I could contact maharaja travel inc. Then and resolve the dispute. I have only 30 minutes left to catch the ek 571 flight, and you are telling me just before the departure time, I can't contact maharaja travels now from the airport (It's 10:00 pm at new york). I was completely helpless at the airport, can't miss the flight. I am already in india, if there is a payment dispute from maharaja travels, I am willing to pay ccu to sfo one way fair now and after arriving usa, will settle the issue. But the emirates lady agent didn't help me and insisted to pay the full price to board the flight. I used my credit card and paid $2131.32 to emirates airlines to get my boarding passes. At dubai, I contacted the authority and asked them if e-ticket was not valid then why emirates airlines let me leave the sfo and issued me boarding passes? I never got a reasonable answer from them. I cant pay twice for the same trip. I want my monet back from emirates airlines, because that let me leave sfo after checking the e-ticket which I printed from their website.

Debasis malakar
[protected]@hotmail.com

Passenger reference number bsanjf flight ek212 flight cancelled until next day

My mum travel 08-04-2010 booking reference number is bsanjf flight number is ek212 flight get cancelled until next day 8.00 pm my mum traveling from houston tx to mumbai in india and she is wheelchair passanger and diabetic we hire taxi on 08-04-2010 all family drop my mum in air port we left around 4.30 pm and back home 4 hrs letter flight cancelled and aftar flight cancelled after 2 hrs she call me from somebody cell phone I left my job and go home I took all family again I hire taxi and went air port aftar 3 to 4 hrs she not there we ask somebody they
Tell me they took in hotel marriot we again hire taxi and went marriot hotel at 3.00 clock at night and my mum she not eat 2.00 clock aftar noon to 1.00 clock at night she eat in hotel she very seek and very depressed and we back again home 5 am in home back and again next day we hire taxi and we went air port 11 am and also my mum she miss wedding in india and my brother also come to air port in india he spend also time money and lot suffer this two day 08-04-2010 and 08-05-2010 we suffer lot my mum get seek I also spend 800.00 dollars and in india my broter spend 350.00 dollars we spend total 1150.00 dollars and also mum mum is seek until now and our family suffer because your flight cancelled 24hrs I need compensation of my spend money and time and suffer and my mum get seek

Name ismail patrawala
16654 beckland
Houston tx 77084
Tel [protected]
[protected]
Email [protected]@yahoo.com

I had a scheduled flight by ek 526 from dubai to hyderabad on the 12th of august 2010 departing at 3 45 am in the morning. I had a confirmed ticket and reached the check in counter 3 hrs to departure. After waiting for an hour at the check in counter, I had been told by emirates staff that the flight had been overbooked and no seats were available. This was one of the most unacceptable and disappointing action from the national carrier of uae which is supposed to be the best. The ground crew very rude and had no sympathy or even a bit of regrets for their inappropriate overbookings with no consideration of the passengers' problems or arrangments. I had been told to approach the counter at 3 am, il. E 45 minutes before departure. Anyone in their right mind knows that with 45 minutes for departure there was no way that I could get on that flight. I got very angry and approached the ticketeing office for an upgrade to business class at 2 am, but unfortunately this was unmanned! I had to rush to the entrance main ticket counter and pay an extra 1200 aed due to emirates airlines mistake of overbooking as I couldnt postpone my trip. Rushing to the business check was another disaster with the crazy ground crew filipino lady showing no respect, or even a little bit of politeneess to me inspite of all the problems created by emirates airlines. Without reading my new business class ticket upgrade she rudely said you have to go to the economyh counter. I blew my top at this point and asked her if she knew how to read as the ticket states business class. Her indifferent behaviour and unwillingness to help the passenger travelling business class after all the hardship done by emirates airlines is such as shame and disapointement. I had to literally run to the boarding gate without time for duty free nor availing the business class lounge facilites. This is totally unfair and wrong on behalf of emirates airways and if I were in a country where we can sue the airlines for their inconvenience, I would take the immediate oppurtunity to do so. A word of caution to all friends, all that glitters is not gold! Emirates should employ more enthusiastic and friendly staff with common courtesy and ethics

My was recently on the ek241 flight from dubai to toronto. Prior to flying she had been through an operation and hospitalized for several weeks. The doctors had told her to keep well hydrated and not to stay on an empty stomach for too long. During this 14 hour flight they only served meals twice which in itself is ridiculous. Upon asking the flight attendants if there were any snacks available they told her that they could only give her salted crackers. Drinks were not readily available and the quality of the food provided for the 2 meals were terrible. Furthermore, she had a 9 hour stay over in dubai intl. Airport after her flight from dhaka, bd. When she flew from toronto to dhaka with emirates, she had access to the marhaba lounge during her wait at the airport. However, on the return trip, despite being issued a voucher for the lounge, she was told, very rudely by the staff there that the lounge was not available for passengers traveling to canada, but was available for passengers traveling to the us. They claimed that the policy had been in place for over a year. When we asked out travel agency who arranged everything for her, they said they were not aware of this policy.

My family and I have been flying with emirates for the past 15 years. Situations similar to this have come up several times in the recent past. None of our complaints seem to reach emirates customer service. Overall, the service of this airlines has been declining steadily over the last few years.

I have travelled from saopaulo to india via dubai, my flight has got delayed reaching in dubai, so my trip was rescheduled to some other connecting flight to mumbai. Also, it has been told by the emirites guys my baggage will come directly to bangalore, which is my final destination. When, I rechecked with the emirates persons at mumbai airport for my baggage, it was really surprising that I have not received my baggage in the same flight I came to mumbai.

It was told to me the baggage has been misplaced and I will get that on 24 hrs. And some complaint has been registered. So, after coming to bangalore, I personally went to emirates office to understant what has happened to bag.

Another, suprise was they donot know when the bag will come and very rough treatment from the emirates personnel. Still, I or emirites person does not know when my baggage comes, after several times calling to her.

Also, they will not pay any compensation for me, since my final destination is india and im indian national.

We were offloaded in dubai on our onward flight from dxb to cmb despite having confirmed tickets on 7th july 2010. We had confirmed reservations to fly out of dxb on july 7th on ek 0348. (Ref code: itcckb)

They ground crew did not give us any information until close to 8:00am although we were at the check out counter close to 5:30am! We we were given baggage claim tags and then told to come back at 6:00am. At which time, we were given the utter round around with zero communication on why we were getting delayed or why we were offloaded. Two female counter employees of ek were so loud about "the airline has a right to overbook" which in my understanding of iata rules is not the case.

As a result of this rude treatment, I missed attending my brother's 50th birthday party which was the main reason to be in cmb on 7th and we were on such a limited time frame.

Now after we were unceremoniously offloaded and finally when there was an ek employee who knew how to speak to paying customers, we did get fair treatment as required by iata with hotel and vouchers.

However, we were not even put on the 9:45am flight while there appeared to be a bit of deferment to white passengers as well who were accommodated while we were there before them in the queue at 5:15am. They got into the 9:45am flight but we did not.

It is my sad observation that the local ek airline counter staff were chaotic and indifferent compared to all other airports we have traveled. Two of them in a 56 to a 60 counters had the audacity to say "airlines have a right to overbook" in their rather rude treatment of passengers of many nationalities including american such as our 3 and sri-lankans. The entire process was handled very poorly and unprofessionally. This is in direct contrast to the excellent on-board inflight service which was the best in the world. We love traveling and visiting dubai and in fact had 4 excellent days.

This poorly handled offloading incident was the only ugly point in our visit to dubai. I will be ccing this message to hrh the ruler of dubai because I feel the local ground staff seem to have an attitude towards asian passengers which reflects poorly on dubai and emirates airline both vying for world class attention as top tourist destinations and the top airline in the world.

We were revenue generating passengers who were entitled to better information and more professional service even if we were offloaded.

The inflight service on ek on all segments were excellent and better than even sq which has been the global standard for inflight service.

I am also ccing this to captain suren ratwatte, senior a-380 captain of ek.

I want to use his opportunity to share my complaints with regards to my recent flights with emirates airlines.

I am quite a frequent flyer to dubai as my fiancé is currently living in dubai. I have flown with various airlines and about four weeks ago I had my first emirates experience and what a big disappointment it was…

On 18 june 2010 I was on my way to london where my fiancé and I was starting our month long travel around europe. I was booked on the emirates flight ek771 from cape town to dubai and from there I was suppose to meet up with my fiancé and fly to london (Gatwick) on flight ek15.In cape town we were suppose to depart 18:10, but the flight kept on being delayed and round about 20:00 the flight was cancelled without any explanation. Until today I am still not sure what the real reason was for cancelling our flight. We were sitting until 22:00 when eventually some people gave us directions on how to go about from there.

On 19 june 2010 we went back to the airport to re-book our flights. We stood in a queue for almost three hours before I received any assistance regarding the re-booking of my flights. When I re-booked my flights the lady at the counter refused to re-book my window seat (That I have booked two months in advanced) and said I have to take whatever she gives me because everyone has a problem. I suffer from clausterphobia and need to have a window beside me to look outside and for this reason I had my seats booked two months in advance in order to ensure that I have a window seat on all my flights. With much trouble I got my seats re-booked.

I booked my flights in such a way that my stopover in dubai will be of minimum wait so that my fiancé and I can get to london as quickly as possible. With the cancellation and re-booking of my flights I missed my connection flight to london with my fiancé and end up having a six hour waiting period in dubai before my next flight to london.

While I was waiting in dubai airport (Terminal 3) I couldn’t seem to find a flight from dubai to london (Gatwick) on the departure boards in the terminal. When I asked for further assistance at one of the help information desks, the lady said to me that I am not going to london (Gatwick) but I am booked for arriving in london (Heathrow). I was originally booked to land in london (Gatwick) and therefore assumed that my re-booked flights will be the same as my original booking. They never told me they changed my destination! I paid a train ticket in advance that was suppose to take me from gatwick airport into london central where I arranged with people to come and pick me up. I couldn’t use my already paid train ticket and had to pay another train ticket from heathrow airport to take me into london central.

When I was on my way back to cape town on 14 july 2010 on flight ek10, I thought that everything will be fine. We boarded on time, but end up waiting two hours on the aircraft because there was something wrong with the petrol tanks. This means that I was going to miss my connection in dubai to cape town and have to re-book my flights again! When I went to the emirates desk to re-book my flights I was booked on emirates flight ek763 from dubai to johannesburg and from there I was suppose to connect on flight ba6431 to cape town. The lady that helped me promised me that I have window seats on all my flights, but it ended up not being true and on some of the flights I had to sit in the middle seat. What was worse is that no one told me that I had to claim my luggage in johannesburg as I booked my luggage in for long transfer directly to cape town in london (Gatwick). I nearly left my luggage in johannesburg! I booked my flights back to cape town in such a way that I can get enough rest before I had to work the next morning, but ended up arriving late that night in cape town and then had to travel back to my house and work the next morning.

I understand that some of the events are out of emirates control, but I really do feel it is necessary to bring this to their attention so that they can possibly give attention to the improvement of your flight organization and arrangements for future flyers with emirates airlines.

If I had some constructive criticism about any service or service staff that I pay for normally I would not hesitate to go directly to the manager/company and provide that feedback in the hope that they would listen to any comments/criticism and act on them. Alas with emirates airlines there is no point as they will not listen or appear to be interested to those of us who travel in the back of the airplane.

In this last period I have flown to brazil and back and egypt and back and both times the service from entering terminal 3 economy class - through to the cabin staff has been appalling.. I am due to fly to langkawi next weekend and the leg to kl is with emirates and already I am dreading the experience.

An airline that has no checks and balances, whose staff fill up the business and first class seats and who I believe have lost reality with what actually goes on down at the not so wealthy part of the business ~ does any of this really matter ~ to us down at the back it does, but to the management and staff of emirates ~ I doubt it... With dread I look towards the weekends flight as I do to south africa flight later in the month...

Well change airlines I hear you all say & hellip; when you live here your choices are limited! And at the cost that emirates charge the common man & hellip; well I guess they have to augment the 10% first and business class seats for their staff…