Emirates
Reviews and Complaints

Date of incident: 25th dec. 2016

Flight: ahwaz-dubai-seattle-calgary emirates airline

After collecting luggage at seattle airport for custom check and flight to calgary-canada
- one of the luggage which contained my personal things were raped

- one of the luggage which contained a frame of silk carpet and marked as fragile with sticker "handle with care" were not handled carefully and caused severe damage on the frame "the frame were costly and it is broken"

Thanks,
Hamid assilzadeh
Email: [protected]@aol.com
Cell: [protected]

Dear Sir/ Madam, As A frequent flier of Emirates Airlines, I am extremely disappointed at my most recent experience with your company. We have been traveling from South Africa to Dubai and then to Bali and return x 4 family. Our return flights was delayed for more than 3 hours in total, this is not acceptable if your intention is to keep us passengers on your airline.

I am sitting in plane for two hours now and no sign of take of. I am squashed in my seat very tired n crew is also not responding... Need help. Kids are crying n desperate for help. I been awake for 21 hours and very tired. I also doubt that I will miss my connecting flight to Islamabad...
It's very hopless. Nothing is being served except eater only.

My flight from Dubai to FLL on Dec 25 Christmas day 2016. I got my boarding pass at the gate a guy made me to pay 188 US dollar to check in my 20 inches carry on. I resisted and said NO. He told me rather throw away your stuff or pay money and check it in. I could not throw away my stuff so I paid the money with my Visa card. The guy was so impolite and aggressive. When I got to the airplain I saw people with more than one cArry on . Why should I pay 188 dollars for my carry on which was the smallest size possible. Anyway, I am not happy about this experience at all. I want my money back. I added a copy of my payment to this complain. I am not going to recommend this airline to my friends and family. Please help me.

Completely broken. Reservation number hcj7c6 flight number ek334 eta 2230hours from dubai to manila passenger khristine ahmed. My mobile number is [protected]. If someone can contact me as this is not acceptable. It was marked as fragile. I did not bring anything just to bring this tv and this what's happened. Please contact immediately as I was so upset being a loyal passengers of this airlines. First time having this bad thing

When I was coming from Dubai, I was on wheelchair and when I landed at Jomo Kenyatta airport a wheelchair was provided to me with an assistant from the airline who pushed and helped me through the emmigration and customs department. She drove me outside where my friend came to receive me, unfortunately when the assistant stopped the wheelchair, she unlocked only one foot paddle and forgot to unlock the other (left) paddle and told me it's okay to stand up and go. When I stood up my foot hit the paddle extremely badly.This is why i wanted to complain to the emirate airline. My foot is injured due to the negligence of the assistant belonging to the airline. I am planning to go back to Dubai on the 29th and my foot is still In very bad shape, I visited the doctor in the MP Shah clinic and was advised that when flying back I should elevate my foot due to the heavy swelling and bruises.I would really appreciate it if you can upgrade my seat - with more leg space or provide me a seat in which i can elevate my foot as my journey from Dubai will be ending in Boston.If there is any further complication of my foot i will be taking it up very seriously with the emirate company
Also i have sent several emails to emirates have not got any response till this date.

My name is Mr. Ayman roshdy Ghaly Iwas traveling on Emirates Airline
dated 12/17/2016 on Flight 928 from Cairo to Dubai and I was sitting on a chair next to window a No. 27 Please be advised that after I inspected the gate 5 in Cairo, which is the existing gate before riding Flyer payment has been placed in the my hand bag .when I put the bag next to me had the host to reject It has developed in the trunk rack and after further downward from the airport to go to the hotel to take the money and found Please interpretation and what the position of the cameras inside the Flyer as the police stating that their work
I need to clarify what is the solution where you may have lost confidence in the empty envelope of money and And found them Cardboard cup stamped Emirates Airline how it happens on the lines Emirates Airline
the UAE lines me and my colleagues at work and family
Please advise me on my email ayman.[protected]@eva-cosmetics.com

Greetings all,

This is an actual complain concerning “emirates baghdad – iraq office “,
· it is the core of an airline office to have proper communication and customer support.
· messages and requests are not handled professionally, and the communication is almost diminished with flat attitude.
· whilst reaching to management, they underestimate the opposite communicator, and most of the replays are careless with no accounting for the customer.
· visa procedures are not applied up to the system standards, sometimes visa get submitted very late, and there is no consideration on special and urgent cases
· visa procedure is very weak and need to be improved.
· some comunication done throgh the phone not by email, in the time the ek employee is not sure from the information and refuse to send by email.
· unfortunately, being the authorized airline office, not only that they lack the professionalism in understanding the (Supplier/airline – client relationship) , but this is leading to serious loss of potential future business with their resellers/customers. Communication.
· emails offers, always wrong and not accurate, and all the time has spelling mistakes and wrong dates.
· emirates holiday service desk (Person who is in charge for booking) is not trained well and not ready to handle clients requests and questions, as example my client went to dubai and reside in one of the hotels and there was an offer which was not included in the offer letter when hotel was booked, I got the feedback from the client (Why you didn’t tell us about the offer)
· failing to comply with simple work strategic tasks, like proper communication and handling and proper customer service is killing the core services provided, and ruin the reputation of emirates airlines in baghdad.
I trust that you will be taking action towards this case as soon as possible, realizing the importance of the current state.

Note: i’m not trying to point fingers on any one, but you need to watch baghdad office management attitude.

Please feel free to ask my any question on the mentioned ponts by replying on the same email.

Please distribute the email to the concenr person if I missed any ;)

Customer named Neet Bopat in Mumbai office was rude from the beginning of conversation and after I gave detailed information including security questions on my wife's account would not provide me further assistance to update her account and initially refused to get me to a supervisor abd only stated that submitting a complsint can be done via website. Offered no customer service at all throughout.

My name is maryam yousefian.I had flight on 17th of September 2016 from tehran to dubai and then to Seattle. Both of my baggages has been damaged. I reported and claimed them.smb took a pic from my damaged baggagees.After that I called many times but no body did anything. My track no is :seaEk11741.I paid for those around 269 US $.please call me or email me back and let me khnow what should I do?
Thx

Most traumatic travel day in 40 years
Add star craig denney tue, dec 13, 2016 at 5:59 pm
To: craig denney, [protected]@gmail.com

Sorry to have to write this missive, especially since the cabin crews
Of emmirate airlines have been so good and make such good service
Every flight myself or our teams make use of your services.

But this trip coming from sea tac seattle washington fri 16 sept 2016
Ongoing from fly flt ek 230 of sert 13 2016 back home to thailand, i
Decided to take a couple of days to recoup and to see more of uae.
After a good break and interesting interaction with local population,
Hotels, food, and many lovely guest workers who were wonderful.
Then came the friday morning of the 16th of sept 2016. Had a
Great check in to fly flight ek 232 to bkk thailand leaving 1145 am.
The very good ground staff checked in my bags a kenya female national
Was friendly, courteous, efficient and fast. When I got to the place
Where one leaves the cart to go thru to immigration customs and xray
Security the lady informed me that they were only letting 5, 5 kilos
Thru the turnstiles. She informed me that if I weighted and paid for
Any weight over that upon showing the receipt I could hand carry my
Files office computer rollon case thru to the gate. But she said i
Had to contact the female supervisor of section 2 the western side or
Right side of check in counters rather than the left hand side or
Eastern section of emmirates check in where the departures board had
Directed me to check in before. The time was 7am, by the way i
Helped a thai couple with unticketed toddler with four carry ons each
More than 7 kilos. I am happy they were helped but I know that the
Help I was asking as an old retired doctor with a medical condition
;and paying the full price of ticketing and any excess weight was
Allowed. Plus I had done this very thing on ek230 the day before from
Sea tac.

Upon contact the lady about 50 years old sitting on a chair two
Counters from the cashiers window of section 2 she was obviously
Perturbed that I interrupted her morning meditations and cell phone am
Constitutionals to bother her with airline baggage check in business.
I started by informing her what the gate way attendant had said and
Also said I would be happy to pay for any overweight charges as I had
In seattle but asked that I might be able to be able to hand carry my
Irreplaceable private ngo files and small medically needed baggette to
The jet way and or the stairs of the airplane so I could check it into
The belly of the aircraft just as we had done in seattle. She said
No way not even a thot or consideration of my unusual circumstances.
I began to explain the unusual circumstances of this emergency
Trip to the usa both east coast and west coast and my home state of
Alaska. My indian deputy was unable to join me as planned.
She interrupted my after about three minutes saying she had no
Time to talk with me nor was she interested in anything I had to say.

Dear friends do I need to remind you that in these days of stiff
Competition for passengers that airlines rise and fall on customer
Service. Its not the price or newness of the equipment airlines
Industry is service industry.
The ground staff in seattle esp a supervisor from south pacific
Islands fiji if I remember correctly, she had done 20 years with
Pacific airlines and understood our situation. Made us pay for all
Weight over 7 kg but nine of us checked in our roll on bags at the
Gate and the plane was only half full with 128 on board a boeing 777.
I had been told already that this flight to bangkok on 16 sept
2016 would have only 78 people again on a 777 with seating for 240 or
So. So boarding and since it was three and a half hours before
Boarding time safety and speed of boarding had nothing to do with it.
Look I am a doctor that has been running a charitable foundation
In asia based out of thailand for nearly 40 years and in asking for
This gestabo female supervisor assistance anything near what I had
Experienced in seattle two days before, she was so insulting to me
Discourteous and said you are talking so lone. (Two to three minutes
Max)
She said I have no time to talk with you!

I just thought to myself this lady must be the daighter of a shiek or
Something to be disrespecting me her senior, her superior, her
Customer seeking very small assistance.

So I said to here you do not have time when all you have been doing
For the last 30 minutes that I have seen you as I checked in on the
Other side you have just been sitting on you [censor].

Oh boy that is all she needed because she did not want to deal with me
So she gets all huffy and said you have insulted me in a muslim
Country and now you will not get on that flight and you will go to
Jail.
Well her nazi era us of english language shows her total
Unsuitablity to deal with native speakers of american english. You
Can not watch one hour of american television or radio with out some
Asking something like does this dress make my [censor] look big? The use
Of [censor] for rear end is colloquail english since the end of the 1950.
Really
It was obvious diversion to not deal with the facts of my situation
I was presenting to here. Lazy disrespectful, drama queen. I said
Fine call the supervisor over.

She was a nice person I had seen on the television series dubai
Airport the worlds busiest airport on discovery channel. She is good
With people but of course she has to support here employee the
Sheiks daughter. So she says apology and get on with the check in..
I really considered dropping the trip right there and going to
Another airline but I was exhausted from three months overseas on the
Road and just wanted to go home so I said I was sorry and miss gastapo
Said I do not accept you apology and tore up my boarding ticket. I
Could not believe it. There was a nice gentlemen about 33 years old
At the adjoining desk named jamil. He weighted my computer
Bag 5.5 kilos and then the extra of the roll on with files. Gave me a
Charge slip for 111 us dollars. No problem.
I got behind a lady at cashier who was complaining to the lady
Cashier about the rudeness of the man that had checked in her bags and
Threw the passport and overweight ticket at her in a great huff of
Arrogance and unprofessional display of disgust.
Airline industry is a service industry. When I was paying the
Cashier the young man who had helped my came into the cashier booth
And upped the wieght charge from 111 us dollars to two extra bags at
350 us dollars on explicit vengeful punitive vindictive ness of ms
Gestapo and her unprofessional drama queen outbursts. Look she had
Already tore up my boarding ticket and threatened my with jail so i
Just paid it to get out of there dispite the fact that the weight over
Was just 13 kilos and could have all fit in the one bag I was being
Forced to check in. When I came back to get the reissue of the
Boarding pass I asked the young man the name of this witch of a
Supervisor who by this time was refusing to help an american black
Women in a wheel chair who was begging pleading with her to help keep
Her husbands bags in a safe storage place till tomorrow when he would
Arrive because health issues had delayed him that day. Ms gestapo
Would not lift a finger to either understand or to help her in this
Most unfortunate situation.
When I asked for her name ms gestapo jumped up and said what do
You want that for. I just said standard procedure which it is. Does
She think I will be threatened and humiliated like that and not
Complain about it?
I am going to refuse that myself and any of my staff and team
Members will use you air line again until you notify my that this most
Annoying unprofessional, person without any people skills for dealing
With the flying public had been moved off the front line of customer
Relations and into some back office where she can concentrate on
Tormenting fellow staff members and demonstrating her power and
Superiority over you lovely guest worker hires and employees. Until
You notify me of this our ngo will boycott your airlines and we will
Carry on monthly email campaign reports on this most disturbing and
Demeaning treatment of not just me but the three other customers that
Had to deal with her from seven am to about eight am friday the 16th
Of sept in section two of check in for emmirates air.
Finally after I had been extorted for 350 dollars instead of helping
The poor lady in the wheel chair ms gestapo called me over and
Demanded a third time apology, I did not apologize again but smiled
And simply said, yes dear. And passed by to the gate totally
Embarrassed, humiliated, disgusted and unhappy.
The worst travel day I have had in 40 years of professional travel.

I changed my original itinerary a week prior to departure from Cape Town to Bahrain. At the same time, I called the emirates booking office and requested special assistance and for accommodation during my long lay over in Dubai. I was advised that i qualify for accommodation based on the class of ticket booked.
I had a major ankle surgery, thus the special assistance request. Upon my arrival in Dubai, the wheelchair assistance was provided and no accommodation for the long layover...more than 8 hours. I was in pain and made inquiries at 3 different transfer and customer service counters, to no avail. It took me more than an hour to be carted in a wheelchair from counter to counter after my long haul flight from Cape Town, to be told that my accommodation was not confirmed. That wasn't true...as above, the request for assistance and accommodation was made simultaneously, and it was clear that the emirates bookings operator did not lodge the latter request. I had to sit at the airport for more than 8 hours with my painful ankle... an experience i do not wish for my worst enemy... emirates are not the best when it comes to customer service, for sure...there goes my loyalty to emirates...no more!

Booking reference l2ezin, dec 6, 2016, dxb-jeddah, ek 803,
Check in counter 604 with nihal,
2 luggage weighed 33kg with no hand carry,
Asked me to pay or take out the excess 3kg,
I kindly asked her if she can just allow it since I dont have hand carry but firmly insisted to take out the excess,
Hoping to be more considerate, and nice at all times. I used to have excess but given considerations, (jeddah - dxb)

Dear sir / madam,

As a frequent flier of emirates airlines, I am extremely disappointed at my most recent experience with your company.

I arrived early on the 25th nov 2016 for my schedule flight (Ek017) to manchester, and I have done with online check-in. The flight was delayed for more than 5 hours. However after the onboard, while departure time was at 7:20 am, we stayed inside the plane until 8:45 am, the crew asked all passenger to leave the plane, therefore, flight has been changed and the new departure time is 12:00 pm. Here is where my frustration reaches its peak.

I believe emirates airlines need to take full responsibility for the inconvenience and expense I suffered due to your company’s inability to plan for equipment problems,

I expect to be compensated in the form of similarly made while,

Kindly find my flight ticket attached

I await your response within two weeks.

Sincerely,

I realise that as an economy passenger I am a your priority however I do feel that rules and restrictions should be applied equally to all passengers. I was booked onto an Emirates London to Male flight with a 30 kg allowance. My bag for my outward journey weighed 33 kg. I happily paid for the additional 3 kilo's at a cost of £63.00. My return journey would be a number of kilo's lighter. I waited at Heathrow check in for a colleague who had an additional 10 Kg allowance as I had two scuba cylinders for him to check in. My colleague checked in the cylinders, his own luggage and was 4 kilo's over the 40 kg that was booked, however to my surprise he was not asked to pay any additional charge. As I have stated I can fully understand the need to limit luggage allowances and to charge for extra but this should be applied equally to all passengers. I spent 10 days in the Maldives, prior to my return to the airport, I weighed my luggage, which I knew was at least 5 kilo's lighter than my outward journey. On check in at Male I was absolutely astounded when I was told by the check in staff that I was 6 kilo's overweight. I had bought nothing in Male, and had used 5 kilo's of Sofnalime that had been in my luggage for the outward journey, in addition to shampoo, shower gel and sun lotion that were not with me for the return journey. The check in staff were the most unhelpful in fact positively rude members of airport staff that I have ever dealt with. I was forced remove items from my bags and place them in my colleagues bags in order to check my luggage in. When my bags were then weighed in, the scales showed that I was considerably under weight. On my return home, I weighed my bags with all my items in and my check in bags weighed in total 26 kilo's (8 kilo' and 18 kilo's). My carry on bag weighed 7 kilo's.
I have travelled with many different airlines over the years including Emirates on a few previous occasions and have never experienced such an awful attitude from check in staff as that shown by the staff in Male Airport. Ido not know whether these staff are employed by Emirates or the airports but to a travelling customer they represent the face of the airline. I have tried to submit a complaint via the Emirates Feedback Form online but every time I try to submit it I get an error messenger regarding departure date details.
I would like to receive some comments from Emirates regarding my complaint and an apology for the behaviour of the Male check in staff who I am sure were just trying to obtain money under the false pretence that I was over weight on my luggage.
My outward journey was on 16th November 2016 and return journey was Sunday 27th November 2016.

After announcing Emirates as one of the best airline with Etihad we face this issue that doesn’t meet the customer satisfaction in any way.

During my flight from Kuwait to Dubai we checked in online and we were in the airport 3 hours before our flight and we stayed in the online check-in from 4:00PM to 7:30PM and stupidly enough they were announcing the boarding of our flight while the passenger of 5:30 flight were facing the problem of not getting the boarding pass and not checking their baggage.
It was frustrated and disappointing.+ I’ve done a surgery last year in my back and I was standing for more than 3 hrs and that caused me a problem and I couldn’t go to work the next day. I had to get a sick leave and that caused me a deduction on my salary. Which Emirates is responsible for.
The other side of the story where I had to leave my baggage and all my important things are there such as medication, makeup, phones, and golds in the airport as they told me they will be loading it manually. And Emirates Employee has promised me that I’ll receive them within the same flight.
Once I was in the plan door the lady who’s responsible of the cabin crow told me to wait in the door if I’m not sure that my baggage are loaded in the air plan. And the same employee came and promised me that they were loading it.
We were waiting for the baggage loading for more than 2 hrs and after all of that we receive a notification that our baggage has been loaded and we have to go to line 4 and collect them.
After all of this we landed to Dubai around 12 and we were standing waiting our baggage for more than 2 hrs. After all what we’ve been through they told us that our baggage will be coming with the next trip and we will receive it early in the morning.
It has been more than 24 hrs and I didn’t get my bag, and the driver has called me at 1 am as if we don’t have work the next day.

Shame on Emirates to have this service and trying to act that it’s one of the best airline.
Employees are trained to lie to customers not to respect them !

I've traveled to 24 countries and many different carriers. Flying Emirates was the worst experience I've ever had on an airline. Everyone is extremely rude and arrogant and both our flights were delayed for hours and then they bumped us from our connecting flight even though it wasn't leaving for another house and hadn't even started boarding yet. We were shuffled back and forth across the airport by extremely rude representatives just to find out the next flight to our destination wasnt until 3:00 AM next morning. No wonder they own a hotel, I've spoke to many people and this is normal protocol for them to bump people and just put them up at their hotel. Unless you have an unlimited amount of time, you don't need to be anywhere on time or back to work at a specific time...don't us this airline! Nobody that works here cares about their customers at all! The arrogance is unreal, I mean, you work for an airline, your not saving lives so why the attitudes? I heard that Qatar is coming up with their airlines and if you need to fly this part of the world to use them instead. I'm extremely sorry that I CHOSE this airline over any other. It was not how I wanted to end a great vacation!

Had a trip of life time to dubai we booked 11 seats we assumed that emirates would be best option for our large group
Unfortunately on the flight back I was taken ill were my oxygen level had gone down I was offered oxygen which helped but as the plane was full and passengers were all staring at me we asked the cabin crew about upgrading to first class we were advised how much it would cost and obviously it was a ridiculous amount
We spoke to senior crew and asked if it was possible that they would allow me to lay down on the first class seat for an hour or so as I couldn't afford the £1, 600 they have quoted for the upgrade as i had felt very unwell with the low oxygen but i was denied that even though there were only a few passenger on the first class
The low oxygen level aggravated my asthma also I have several slipped discs in my back which caused me a lot of pain during the flight as I was anxious and stressed about feeling unwell
I do fly often and don't have much trouble but during this flight somehow my oxygen plummeted to 84 this is the reason why I felt very unwell
But I feel deeply saddened that a company like yours had no compassion what's so ever denying a few hours to recover in private just because i was unable to afford the ridiculous upgrade fee instead i was left on the oxygen in the middle isle with everyone staring at me which made me anxious and it affected the progress of my recovery
I have been left with bad thought's about the journey I feel let down expecially as I had chosen tp fly with Emirates for our holiday of a life time I would think twice about booking again for any future holidays it your company
I was thinking g about giving my story on social media but due to health problems I haven't had the chance also I wanted to.give your company a chance to explain why I was treated in that manner

Mrs malika karmoun
37 Adelaide road
Southall
Middlesex
United Kindom
UB2 5PX

Hi,
I traveled from New York to New Delhi on Oct 21st, 2016 via Dubai. I missed my flight in Dubai and as a result, I ahd to spend almost 20 hrs to get the next flight. On top of that, I was asked to pay $600 as no show fees.

The doors closed exactly 20 minutes before the flight. I agree and understand it is the airlines policy but the flight that I boarded after 20 hrs closed 10 minutes before departure.If the policy of closing the flight gate is 20 minutes before departure then it should be consistent for all the flights.

The Emirates staff was very unprofessional and rude . I feel cheated of my hard earned $600. The fees is simply outrageous.

I wish some one could help in getting my money back inspite of being mentally harrased for more than 20 hrs at the Dubai Airport.

Thanks,
Rajiv
Ph: [protected]
Email: [protected]@gmail.com

We, Alexander Korah & Daisy Alexander Korah, traveled on flight EK 0202 on 10/25/2016. During our flight, we were served with dinner and the cheese served aboard was found to be spoiled. We brought the matter to the attention of the flight attendant and a manager by name Jamil Yousff, Tel. [protected], came to us. He apologized us for supplying spoiled cheese and served us with some extra cheese. He also promised us some kind of compensation towards the stress and fear related to receiving spoiled food aboard.

We were alarmed at the sight of "black fungus like stuff covered cheese served on flight" on us. We were worried about all other passengers on board as well about the quality of the cheese as well as food served aboard. I have taken the picture of cheese package served on flight. However, I could not attach it to this complaint.

We request proper investigations and adequate remedies to avoid future incidents like this aboard Emirates Flights.

We hope we will receive proper response and compensation for the fear filled and worry-some trip we had to complete on Emirates flight EK 0202 on 10/25/2016.

Alexander Korah
Daisy Alexander