Emirates
Reviews and Complaints

I am using Emirates airlines frequently, but last night I came from Dubai 9/6/09 EK 037 to Birmingham (BHX).
When I arrived to the Emirates counter in Dubai to check in to Birmingham, I told the Staff that I have medical problem that needs stretching the limbs which means a big space for that, I repeated this twice to her, My nephew also told her, she confirmed that the Seat will be provided as requested, when I was in the plane I was offered a seat not as requested which was number 29. And after 2 hours waiting in the plane the test failed and we were asked to leave to the waiting area without any courtesy or professional in dealing with us they were irresponsible, being moved from one area to another, the waiting area was not prepared to look after us, then after 2 hours they had lunch in BURGER KING which was over crowed with a long queue at the same time while another plane was waiting for us! I told the supervisor about the situation who said to us that he had no solution except waiting. We were helpless. At 17:10 I told him that because of my (CVA=cerebro-vasualer accident) I face difficulty in walking and need a Mobile car to get me to the gate, he told me he will bring the car within 30 minutes in the BURGER KING. After that he vanished, he made me waiting for nothing he was unprofessional and has no sense of humanity, he deceived me, the Passsengers were upset from this action.
I was feeling HELPLESS While Emirates staff were watching us when the final call was announced I felt that I will lose the flight and had to walk with the difficulty I face. Luckily, at the last minute I saw a car passing me to the gate number 225 and had to jump to get on with them..!
I had to go to fisrt class Land Hostess to explain the situation despite of my (CVA), Who managed to put me in (22H) which was the exit seat.
When the plane arrived to Brinmigahm it was too late to take the train to Rugby that was prepaid ticket, I had to take train from Bringham Airport to Coventry, then took a taxi to Rugby again to drive back home. That was the worst nightmare I have ever seen.
I was expected that Emirate airline is liable for this inconvenient ;cost, agony, inhumanity and waste of time.
I do request Emirates airline company to compensate me for a New Ticket that will the least that I can expect.
Waiting your reply.
Dr, FakhryEl-Huseini
booking reference DWZZX16, E.Ticket [protected]
[protected].

Hi
Good afternoon How are you
I was traveled South Africa(Johenessburg) to India (Hyderabad) in emirates on 19 April2009. I reached India at 20April 2009 but my baggage not reached that day staff told me they will inform later. 24April09 they informed 28April09 I collect the my baggage but in the baggage some good are missed. I given the complaint same time but there is no response till to date what can do in don't know please suggest me, how can i claim
my goods.

Thanks & Regards,

My Address:
Bosa yerrayya,
H.NO.283, 12th Avenue,
Laudium-0037,
Pretoria, South Africa.
Cell No.27 [protected]
E-mail: pavandevi9@gmail.com

I will never fly emirates again they toke my skywards miles away 9500 with out any escuse and dont reply to my complin actually i cant comunicate as i get error send report every time i send a email to them via skywards.com my lawer is doin something about for the sake of principal

Dr Akah: You should sue Emirates for discrimation or whatever clauses available. It's a shame such a reputable airline should employ a disgraceful cabin crew. I've always admire Emirates' crew so polite and professional so if you were upset I am sure you deserve an apology.

I always flyed with emirates and had no problem but this time when coming back to the U K i didn't like the standerd of emirates and the cabin crew and the way i was respected. I fristltly asked for a extra pillow for my back as i was travelling a long distance and was a bit difficult for me to travel a long distance while i was 5 monthes pregnate. The answer that i got was "NO" we dont have extra on board we are short.
Next when they were serving dinner i told them that i want somthing vegterain to eat, theh cabin crew told me that is vegetarin what they served me which i knew it wasn't because when other asked for vegterain food they got a baugett and i got the same food as the non vegterains and told that the following was vegterain, so the following flight i had nothing to eat, which was difficult to travel 6 hours nothing to eat while you are pregnate.
They have just a costumer and i dont think i will ever fly with emirates again because the way i was treated.

you can send your comment to customer.affairs@emirates.com

Said person is Mr. Ali Almulla, Emirates Purser, Staff Number 138165.
Good luck with your complaint.

There is a good site on which there is constantly an updating of bases of swindlers to whom interestingly look there already more than 7500 swindlers and administrators constantly fill up base antiscammers.net

I have received an appointment letter tody which is shown belo. ANy body may indicate the genuineness,

Abdulla kutty

E mail. aspinfoods@rediffmail.com

EMIRATES AIRLINE GROUP GENTY RECRUITMENT INC.
Terminal 8 Departures Hall Hilton close, Off Allen Avenue
Manchester Airport United Kingdom
Post code M90 4QX, UK. Phone: +44-[protected]
Phone: +[protected] Mail; gentyrecruitment@yahoo.co.uk
Email; emirateairlinegroup@live.com

Job Ref: E.A.G/GAP/UK225-09
DATE: 5/10/09
ATTENTION: Abdulla Kutty . K,

1.0 EXECUTIVE SUMMARY:

Emirates Airline seeks to employ your service as GENERAL MANAGER - ADMINISTRATION for this document embodies the approved Terms for the purpose of this contract.

2.0 POSITION:
YOU WILL SERVE AS GENERAL MANAGER - ADMINISTRATION FOR THE REQUIREMENTS OF EMIRATES AIRLINE IN UNITED KINGDOM.

RESUMPTION DATE
You would be expected to resume on site on the 31st of OCTOBER 2009.
Prior to resumption as inscribed above, you shall be expected to start your job processes by acquiring and procuring your necessary Residence/Work permits papers (With the Emirate Travel Agent United Kingdom) on it’s earliest acquisition, you will receive all your due entitlements/ emoluments prior to resumption of duty to enable you settle all domestic necessities before embarking on project trip and avoidance of excuses leading to delays on your side.
3.0 CONSULTING PERSONNEL:
You shall be expected to work lead a team of prime experienced individuals with the mandate to provide excellent services.
4.0 ENTITLEMENTS:
All salary and expense figures shall be in Pounds (GBP), Sterling or Euros equivalent depending on employee home country and salary preference, (except where employee prefers currency on his/her local/home currency).
4.1 SALARY:
Salary shall be paid on monthly bases. Work time shall be 40 hours work week for the Twenty Four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. Salary shall also be liable to increments with time and employees' official promotions and position in service. Monthly salary is £18, 500 GBP (Eighteen Thousand Five hundred Pounds).
5.0 EXPENSES:
Expenses incurred by the employee related to job before commencement of duties will be substantiated with receipts and the employer will reimburse the employee not later than Five (5) working days after
submission of employee’s expense report and receipts.

5.1 ACCOMODATION:
First class accommodations will be provided for employee. Accommodation shall be of first class international standard same as accommodates Emirates Airline expatriate senior and management staff. Employer shall also pay for and provide complete meals for employee / (Family) as deem appropriate for period of contract.
5.2 TRAVEL:
£3, 600.00 flat rate travel/entertainment allowance shall be paid to employee by employer for each intercontinental trip. Travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the Period/time of purchase. Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

5.3 MEALS:
This will be taken care of by us (employer) Emirates Airline Group.

5.4 MOVING EXPENSES:
You shall be required to furnish us with your valid residence, work permits and visa on or before the 15TH of OCTOBER 2009 as a proof of readiness to join the EMIRATE AIRLINE COMPANY project team in the due time as stipulated above for your job resumption with the EMIRATE AIRLINE COMPANY in London and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the EMIRATE AIRLINE COMPANY in London.
The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents, immunizations etc. Reimbursements shall be paid not more than five (5) Working days from submission of report/and receipts as proof of payments.

5.5 MEDICAL EXPENSES:
Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

5.6 OTHER ALLOWANCES AND/OR BENEFITS:
This shall be provided for as deemed appropriate, and will be paid by employer. Quality single or family housing in company community. Personal effects shipment and excess baggage allowances. Free medical care in uk for you and your family for contract duration.

5.7 VACATION:
Employees' shall be authorized paid four times vacation during the term of the contract, to be used at the employee’s discretion after duly informing and receiving approval from employer’s management. Employer
will pay for travel expenses (i.e. flight tickets) and flat Rate travel allowance of £3, 600.00.

6.0 MOBILIZATIONS:

The first monthly salary shall be paid in advance before you embark on journey to assume duty. This is to

enable you settle all domestic needs before travel. As such no excuses will be entertained on assumption of duty relating to default. All payment of Salary after assumption of duty in UK shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in United Kingdom. This is in line with the United Kingdom expatriate financial statutory laws. Expatriate shall also be liable to pay % of salary as withholding tax to the relevant authority in United Kingdom

7.0 JOB PROCESSING/ PROCEEDINGS:

All employees successfully screened and recruited for Emirates Airline shall be required to furnish us with a valid UK residence and work permits papers on or before the 15TH of OCTOBER 2009 as a proof of readiness to join the Emirate Airline team in the due time as stipulated above for your job resumption with the Emirate Airline in UK and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services in United Kingdom.
However, for expatriate services employees who do not presently posses their valid UK residence and Work Permits papers, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their valid residence and work permits papers with the Emirate Traveling Agency here in United Kingdom.
EMIRATE TRAVEL AGENT UK
45 HILTON CLOSE, OFF ALLEN,
GB0097 LONDON – UNITED KINGDOM
EMAIL: emiratetravelagent1@yahoo.co.uk
PHONE: +[protected]
CONTACT PERSON: MR. TONY BENSON
HEAD OF VISA/PERMITS OPERATIONS.

8.0 CONTRACT:
This is with effect from 31TH of OCTOBER 2009 when the contractor/consultant assumes duty in uk.

JOHN WILLIAMS
HR MANAGER
+[protected]

DEAR SIR/MADAM,
pls i want you notice about three travelers from Accra to dubai to sao puolo they are moving tommorrow 28/05/2009 they used fake credit card to purchase the ticket for them the are name is 1, Susan enyo okyere 2, NAA lamiorkor Boye 3, John Anthony adeno mensch, pls try investigates there ticket is very important check how they bought the ticket they another person credit card thanks. Nana

look at the email ID of the HR person at EAG. Will such a company hold an hotmail a/c?

I guess they were angry that Emirates will not be paying any bonuses to thier staff this year and all promotions have been put on hold !

Pl check whether the Company is in existence or fake appointment letter for the following mail :

EMIRATE AIRLINE GROUP COMPANY (E.A.G)
HUMAN RESOURCES DEPARTMENT
CONTACT PERSON: MR. MARK WILSON
CONTACT EMAIL: emirateairline@live.com
CONTACT PHONE: +[protected]
(3) Once we confirm your works and residence permit from the Uk
traveling agent, which stipulates that you are ready to join the team,
we will take care of your traveling documents together with your
flight ticket and any money which you spend in the procurement of your
Uk Valid papers will be reimbursed to you during your first month
upfront salary.

We hereby once more congratulate you on the success of you application
amongst many that have applied and thereby instruct you to expedite
all requirements as aforementioned so as to be able to meet the team
before the deadline.

Congratulations!
Regards
Mr. John Brown
Recruitment Co-coordinator
Daco. Recruitment Inc
Tel: +[protected]

I was traveling with Emirate Airline to Dubai on fright number E 9 on the 25th of March2008 between 18h00 and have some problem with immigration officer by Robert took my passport which contain my luggage tug and I was detained for almost 8months in detention.And did not allow me to take my luggage since already checked inn

Dear sir,

I booked my 2 baggages from delhi by ek0511 on 05.12.2017 to beira. The baggage tags given to me were having following nos
Ek400459
Ek400458
At beira I got only one bag and bag having the tag no ek4000458 is yet to be received by me. I am unable to get any confirmation from the lam airlines by which I flew from jnb air port to beira. Can you please advise me the latest status of my bag and when I can expect the same as all our clothings are in this bag.

An early reply will be appriciated

Thanking you

Jayant desai
E mail id jayantdesai09@yahoo.com

Safety issue about emirates flight

I recently traveled with emirates from sydney to dhaka via dubai. On last year 13th december my flight was ek 413 from sydney-dubai. The first time traveling with emirates air bus so it was very exciting to me and I traveled with my family. My daughter is 1year old so I took seat last cabin of the flight as the other passenger will not get disturb if my infant kid will cry. Any way, the meal time - we are waiting and waiting but no meal is coming. We were very hungry as the flight has been depart at 10pm and we left home in evening. They has been served to all cabin except the last one. I could not wait so long and ask a cabin crew where is our food? She told me she forgotten and told sorry! We found very strange when she did the same thing in breakfast time. I asked how can she forget all the time about the meal for the passenger? She told me that its a big flight and they cant remember! I told each cabin has nominated crew to serve and in air bus they do shift duty so how come they forget. She didnt reply me any thing about it. Any way now come to the main issue—

On 14th of december 2017 our flight was ek586 from dubai to dhaka. The transfer from airport to the flight via transit bus after a long waiting. Any way, we found in the flight that our seat arenot in serial that we booked for. So many other passenger came from europe and states who are going facing the same problem. When arrived we just seat on our located seat. But one family told me to exchange that we both family can be seat with our family member. I asked the cabin crew naznin and she told me that we cant seat with the infant as it was emergency exit row seats. I agreed and told her that we adult will seat there if it is ok for the flight. She gave us permission and we 3 adult (Window exit I sat and other 2 passenger from that family who wanted to exchange). Ok the flight has been departed and there was not safety video which is making me very strange. I was thinking about what cabin crew naznin told when we departed that exit row no child or infant can seat as a matter of safety. I want to tell about my self I am a marine engineer and working for australian merchant navy for the last 10years.20years I am flying with different air lines in every month. Last 5years I am qantas frequent flyer gold member. So could not accept what they did. I asked the cabin crew as she told about the safety matter about the exit row seat. Then before departure why she did not explain the emergency operation of the emergency exit door? Where is the safety has been maintained by emirates before flying? I asked the safety video matter too. She told it has been shown on tv screen. Then I asked my co passenger about safety video they had watch or not? They all said that they haven't seen. She was so grumpy and told that its not to explain the emergency exit door operation in case of emergency when we take off. She will explain to all of us when we will land and regarding the safety video she told it may be shown before we on board! I told her how come it is possible before all the passenger arrived the safety video has been shown. So I told her I am not happy about the safety video and emergency exit row responsibly explain with demonstration.
After 10minutes, she came with another cabin crew name ellie. He told me whats my problem. I told what happen. Then he told me that he can select any person in this flight for emergency operation of the emergency exit door. He is not suppose to demonstrate me. Then I told him that how come it is possible? If he will select some one from the end row of the flight then in case emergency how the person can come to operate the emergency door? He didnt answer my this question and walk off with the cabin crew naznin.
We came back to sydney our home and the same thing happen to the flight in ek 412 on 19th january, 2017 - no food served in last cabin and same excuse.
Any way, I cant accept that the excuse that the air bus is very big and so many passenger that they cant look after all. They has nominated cabin to look after and we pay for the service in advance. Why should we will not get that. Ok, we can consider this food matter for this time as it was in xmas and school holiday season so they were busy but how come when safety issue is coming for the safety video and a sily explanation about the demonstration of emergency exit row seat matter. I really cant consider that safety issue. I will be highly oblige if emirates air lines will investigate that matter and improve the skill of the cabin crew and to give them more information about the safety of the flight and duty of care.
I am waiting for the kind reply from emrates to investigate about the safety issue and resolve that problem that every one can fly with emirates safe with enjoy
Thanks
Mohammad arifur rahman
Emirates frequent flyer number-ek-[protected]

To answer your question about the exit door (I am not Emirates staff but I used to fly as cabin crew with Australian airline)

It is not required for the passenger to individually be shown how to operate the door if that door has crew seated next to it, unless there is a known emergency during the flight. In this case the crew select passengers physically able and give them a briefing on how to operate the door. (This is what the guy meant when he said 'selecting passengers')

The information on how to open the door is printed on the door itself and also on the safety card. The aircraft manufacturer and the regulators do not consider full-size doors to be "self help exits" as trained crew are present to operate them.

If you have travelled on smaller aircraft (such as B737 or A320) then you may have seen passengers being told how to operate the over-wing window emergency exit. ("self help exit") You may notice there are no crew member stationed at these exits during take off and landing. Therefore, the passengers are told what to do in an emergency. Again, this is not necessary when crew members are present next to the exit for takeoff and landing.

Hope this clears your confusion with this.

I have received an offer lett3er for working as Business Development Manager in Manchester Airport, uk, Job ef:E.A.G/GFP/UK114-08dated 24-11-2017.pls confirm the authentication of this offer letter.

i have recived an Offer letter for working as an ASST HUMAN RESOURCES MANAGER, Job Ref: E.A.G/GFP/UK114-08 Dated 14/11/2017 in Manchester Airport. Please confirm the authentication of this letter as I see everyone else also being offered job on same file refence and date. How could be it possible. pl donot cheat people for some penny of pound

thanking you
regards
Colonel M S Hazra

dear sir,
i have recived an Offer letter for working as a senior medical officer, job reference E.A.G./GFP/UK114-08
please confirm the authentication of this letter,

thanking you
regards
Dr.Sajid Nomani

On 13th November 2017 i received an Offer Letter for working as a Production Manager vide Job reference No. E.A.G/GFP/UK114-08. And they also tell me the salary of UK Pound 18, 500 GBP.

Please confirm the Authentication of this...

waiting for your possitive response.

On 11th of Nov. I also received an offer letter vide ref.E.A.G./GFP/UK114-08 for Sr. Manager - Personal Secretary.

Somehow, there seems to be complications in the offer letter and I doubt the authenticy of this offer letter. I don't know how to get to the bottom of this and find oud the exact position.

Please help?

I have received an offer letter for working as Financial Analysist vide Job reference No. E.A.G/GFP/UK-114-08
pl confirm the authentication of the offer letter

Loosing customers luggage is a day to day practice at Emirates!

Coming back from Japan via Dubai airport the biggest check in baggage of mine was not retreived. I have complained the lost baggage at Komani airport Iran proceeded from Zanjan Iran. After many Phone calls which nobody answered I had to go to the airport again and paid 80 $ . BUt the person in charge was not there. It has been 3 months. I finally went to the office in Vali aser St. Again poor service. This is totally unacceptable and I request the highest authority of Emirates to look in to this otherwise I shall be constrained to go to the cunsumor protection courts here. the file number is IKAEK31457 09 aug 2008.

Now after chasing a lot and suffering and spending lots of money they offer 240$ which I really do not need this but my bag. I have spent more than that for travelling from Zanjan to Tehran many times or calling them offten and often.

it would appear that 'dubai' is still creating issues with lost baggage, my parents has now been lost for three days. How long was it before you got your luggage back?

Since last two days I was trying to cancel one of my booking via Emirates Airlines. But still I am struggling with their web procedures. There were lot of things I had to do for a booking cancellation. When I completed all requested details then the call center guy he simply cancelled my booking and told me that if you need to refund then you have to fill an online application form . Then again I contacted the call center and they told me that I have to buy a new system with new OS since their application is not working in my system. So they suggested me to have a system with maxilla, Google Grome, etc. .or buy a new computer ! So if I want to get my money back I have to spend two thousand dhs TOO.

I don't think the call center guys / girls were handled this situation in a nice way. They were challenged me. Even they told us to change the system (latptop/ desktop). Any comments

i think emirates airline must intervene in the waytheir customers are being treated by dubai immigration officers.i was travelling from south africa to united kingdom via dubai through emirates airline.i was asked questions about my visit to uk which i did n't mind because it was their duty as immigration officers. what upset me was to go further when it was clear in passport that i've got aleave to remain in england and it was clear on the passport that i was in uk 3weeks ago, i was travelling with my wife and 3 year old boy who is british citizen because of my leave to remain status. despite that clear information they further asked employment photographic cards and uk driving licence-this was a suprise as i did n't know that when going abroad i must carry all of this and further more i've travelled via a lot of airports in my 8 year stay in england and i was not put in such a situation . iwas not travelling to united arab emirates which i would expert.this did n't happen in newcastle which i would expert and had never happened before.the same thing happen to a fellow south african who was travelling to uk on the same flight and to my sister today .what we noticed is that, all other nationals were free to go, it was the black foreigh nationals stopped, is this airport starting to be racist.
if emirates airline is not interfering, this will have an effect on their customers travelling on their airline, as from now i don't think i'll ever go via that airport where certain individuals are treated as terrorist because of the colour of their skin and country of origin.

I have only heard good things about emirates and this was why I choose to use them. Sadly the food and the service was shocking.
I pressed the attendant alert button several times and no one bothered to come to me. I was in a window seat and was forced to
Ask two passengers to get out their seat so I could get some attention from this unenthusiastic cabin crew members.
For lunch which was served nearly two hours after lunch time the crew informed us they on had fish. As a person who is allergic to seafood this was not going to work for me. There was no chicken no beef no ham no pork. Just fish. After raising my voice in disgust that
They only had fish. Some cabin crew members went back and suddenly chicken became available. Why does one need to raise their voice every time the service is poor? And only then people come around?

My flight was 24 hours long which in essence is a whole day in the air. Normal people eat three meals a day. I am a grown man and delivering half a pizza late that night was disgraceful. Well the piece of pizza was so small it was finished in less than three minutes.
I attempted to call a cabin crew member and enquire about getting some more food. After many attempts and no joy I had to get people to move again as the entire crew were too busy in the half hour of calling to get to me. ("this is not the type of service I had expected from emirates. ") I asked if there were some more of what ever they had to which they responded no. Now, I know as a well seasoned traveller that there is always a couple of boxes extra. My question is this? Where did they go? As stated earlier I am a grown man the kiddie size portions is just not going to cut it.

By the time breakfast came round I was starving, we had a choice of omelette or scrambled eggs. I opted for the omelette. Upon opening it I noticed there was mushrooms in the same plate. Unfortunately I am also highly allergic to mushrooms which as one knows is a fungus.
I scoop out all the mushrooms and ate the balance of the food. Well it was not long and I was throwing up and had an upset stomach.

In the early hours of the morning as it was just getting light I was about to start taking some pictures when the steward leaned over every one and with the use of a coat hanger and his arm in front of my face slid the shatter down. I found this this to be very rude and highly offensive. It is in the same league putting the palm of your hand in some ones face! I was angry!

The cold beverages were lukewarm and the coffee was at room temperature. I have never been so disappointed in an airline as I was today.

The head set I received was faulty and about an hour before we were due to disembark the steward came round collecting headsets.

Having believed that Emirates was an airline with excellent service; we booked a return flight to Bangkok via Dubai.
On the outward flight my special dietary meal was not available. The steward promised to return after the meal to fill in the missing form. An hour and a half later I had to go and find him. (Chatting to a stewardess). The service throughout was slipshod, eg: dirty trays left for much longer than any other airline I've experienced; the steward/esses chatting and ignoring repeated calls from travelers.

On the return flight; I got my special meal half an hour before my husband; which was perhaps unavoidable. However, after I had finished I sat with a dirty tray in front of me for a full two hours and fifteen minutes. Useful if you want to trap customers whilst you serve tea and coffee! In the end several people in aisle seats began to take their trays back. Who can blame them? I had cramp and backache from my inability to move; I needed the toilet and, consequently had my worst flight experience ever. Pinning customers in in such a manner, on a long flight isn't just inconsiderate; it's downright cruel and potentially dangerous when one is unable to move one's legs for such a stretch of time.

1) i want to appraise your airplane fleet and the nice airport. However, I have two complaints about arrival lounge. We have arrived yesterday (Sunday 8 may & rsquo;11) form the atlanta on delta airline and going the transfer area for my connecting flight to dammam. Unfortunately there was no emirates counter. We had to walk all the way across the upper level to the other side which was a very long walk beside there were no trolleys or buggies to place the carry on. We were walking in a twilight zone not knowing where we were heading. We had to ask anyone where is the transfer counters. If there were signs, they were not posted clearly. (I am not talking about the airport where the gates, I am referring to the back side as to exit to dubai)
I am certainly surprise that emirates does not have a counter in the arrival are for other international airlines. One way is to have passengers escorted by a bus to the other side. My concern was to make sure I arrive at the counter to secure our connecting boarding pass.

After long walk and agony, the person (Pilipino) at the counter asked us what the weights of our checked in luggage are. Otherwise he will not issue the boarding pass. I had to talk to the supervisor (Syrian) who I guess gave him the signal to issue the boarding pass. The general attitude that was not good as they were only defending emirate airline and not caring about the passenger comfort.
The general attitude was go and complain, well I guess this is what I am doing hoping this never happen again.
Emirate airline is in the marketing business, but certainly, what I saw was not far from saudi airline.
One will expect to see an emirate transfer counter on arrival, we would have received our boarding passes and could used the time shopping on having coffee at the restaurants while heading to the gate which is far away, but this could help the passenger comfort. We were rushing not knowing where we were heading in the airport into the twilight zone.

This is certainly did not give me a good impression and I will make sure about my future flying routs.

2) another issue concern the airport.
After getting the boarding passes, we were looking for gate 212, we followed the signs all the way to see a sign for gates 209 through 216. Getting to the right hand side walk way, we had to go all the way back to gate 212. I said this is in arabic, where is your ear ya juha?

I am very sorry to say that emirtes airline is worst airline. I had very bad experience in 2017 but yesterday in spt24, 2017 I bought a ticket on teh phone from emirates airline directly. The representative who was helping o me was very nice but he did not mentioned the all information at the time of purchase this ticket. When I got the e-ticket in my email, I noticed that the two pices of 25 lbs each luggage is allow to carry from ny to damascus but from dubai to karachi only 30 kg is allow. How come this could happen to us. He said I am allow to carry two pieces of luggage until my final destination which is karachi.
I am taking my 24 months daughter who is very sick and the main reason to take her for 3 days in syria for pilgrim there. After short transit in syria I have to proceed to karachi.
There is no make sense to carry two pieces from ny to damasus and then onwards I can not carry two pieces.
I am in a big stress now, icalled many times to get the same representative but they said it is very hard to reach the same representative who booked the ticket for me.
They know this is not right but they can not help me to fix this matter.

Please who ever read this mail, please before buy any ticket from emirates make sure everything is clear otherwise they give a very hard time to passangers.

Please if you can solve my issue then call me on [protected] mr. Raza.

My wife and I arrived at durban airport on the 11th june 2017 in order to take our flight to seoul. After checking in we proceeded through the normal formalities and made our way to the relevant gate for boarding. Thats where it started. We waited in a queue for over an hour only to find out that there was a delay for some unknown reason. After a while, we finally boarded the aircraft.

Everything went as per normal. We took off and all seemed fine up until the cabin lights suddenly dimmed and there was an immediate loss of altitude, feeling as if the plane was falling! A few seconds later, it felt as if it was corrected, but not 100% this all occurred approximately 35minuts into the flight. The captain eventually announced that the one engine had failed and we had to turn back to durban. After a further stressful 30 minutes we finally landed back in durban. The landing was totally horrendous we bounced off the runway twice, probably due to the fact there was engine problems. None the less, we were safe, but my wife was traumatised! All through this time no one offered us water, the airport was total chaos, the airline denying engine failure, just saying all of this was a technicality. Other passengers were stuck with no water waiting an hour and a half with us to go through passport control. We were told to go home, we would recieve a call the next day. We spent r950 on a taxi home, which was another hour and a half. No one helped us even after we tried communicating several times with staff. The following day no one called and by the afternoon we were so stressed we called and made arrangements ourselves.

Totally digusted would like someone to see my perspective, and how would we be re-imbursed?

I have just submitted a complaint and claim to emirates customer affairs in dubai. A changed return flight was not recorded by a member of emirates staff at colombo airport, and resulting chaos and confusion led to a miserable, inconvenient and exhausting journey. I am a retired lone female traveller and emirates ground staff were either useless, or formal to the point of rudeness. Cabin staff had to pick up the peieces and did so very well.
We'll see what response I get - will keep this site uptodate... Annie

Flight EK 978 and EK 217 Oct.28, 2017 both delayed 22 and 68 minutes respectively, many passengers including myself stranded.This airlines fails to get connecting passengers to planes when flights arrive late. Its staff need to learn first lessons in civility and hospitality, .I got sick running for miles across Dubai Airport!. Staff at counter very rude:. They ignored my dietary requests/. I showed my dr’s letter for medical assistance but their head steward disregarded the letter for any accomodation;. They broke my luggage’. Emirates Airlines packs the plan without regards to passenger needs:. It was my first flight with this airline”.

I never had problem like this with other airlines. I have contacted Emirates Cusomer service about my broken luggage and all problems with airline but instead of taking a report they have referred me to a no name email address which I have sent 2 emails. I read somewhere it takes them more than 6 months to respond! I sent an email to your Online Booking Query Department on 25 November 2017 and they forwarded my email to your office in Singapore. I also sent 2 reminders dated 27 & 29 November 2017. Up to now I have not received any reply from your Emirates Office in Singapore.

By not replying my email, Emirates is showing disrespect to me (a 68 year old senior citizen). Therefore, I can conclude that your service staff are negligent in carrying out their duties to seve the customers. By ignoring my email, Emirates gives me the impression that your staff have never been trained to respect and serve their customers. How can Emirates Airlines serve their customers well when they cannot even control the working attitude of their own staff. I hope to get a better response from you this time.

I found no way of providing a feedback to emirates airlines. This is the only way I thought I can share my thoughts about it.

Along with my family I recently went to india by emirates airlines - houston to mumbai via dubai. While boarding from houston, our cabin bags were taken away saying that there was no space (Which we later found, was there). We were not even given any time to take our important stuff to keep with us. Upon asking we were told, that our bags will be given back in dubai. However when we reached dubai, we found out that we had to clear immigration to get our cabin bags, which was not possible. And were asked to transfer those bags to our final destination. We had all our next boarding passes and important papers and things in those bags. Since we had no other choice we had to make a request for the bags to be sent to our final destination.

We got our bags 7 day after we reached. Not only that, the seal was broken and some of the goods stolen!

What I dont get is, why were we not told about the immigration clearance required just to pick our cabin bags. Its not like we didnt ask. After a lot of requesting we were told that we will get our cabin bags without any problem? If the airline crew itself dont know any thing, what are we supposed to do? Its not the money but the memories we lost from the goods that were stolen. All we want is that the culprit should be caught! If the internal airline members do such a thing can we really trust them ?

This has been a very bad experience for my family, never to be forgotten!

You are warned and told about your restrictions in regards to the weight of checked baggage which in economy on emirates is 20kg and 30 kg in business . Emirates is one of the most lenient of airlines when it comes to luggage and unfortunately if its over then you have to pay..this is not news and all airlines do this.

From ALL U.K airports and in europe especially hand luggage must be of a certain size and must not weigh MORE than 7kg..this is not to annoy customers this is because hatracks (overhead stowages ) are not designed to carry Huge amounts of weight..thats what the cargo hold is for...its is also there to prevent injury. In birmingham they are very strict and in check in area there are MANY signs indicating those restrictions.

The reason why your mother was stopped at the gate and her hand luggage is weighed is because customers tend to hide these little gems that weigh too much...so next time dont be sneaky, check it in and pay the extra.

As for racism ...would this have been the case of your comlaint if she had just been rude and sullen but you hadnt been charged...its so pathetic.

I had travelled from Houston -Dubai - Bangalore on 11 /Nov/08 and to my surprise the checked in luggage was damaged. Sony SLR camera and camcorder missing. The laptop and top half of the luggage inside was soaked in water. All clothes were ransacked and discolored.

To top it all the wise b**** at Bengaluru Airport physically denied my right to lodge a complaint. She abused her junior and threatened them not to provide any support or officially acknowledge my baggage claim. She snatched and tore the piece of paper which her employee tried to hand over to me.

Fellow traveller (white guy) wondered whether they would have guts to behave similarly with a WHITE GUY!

I think its best to stick to BA / European Airline.

Sir,

I traveled from Manila Philippines on Sept. 7th 2008 to Dubai and transferred to Jupiter Airlines to Baghdad Iraq the morning of the 8th Sept. 2008. I used your Marahaba luggage transfer services with great trust only to find out that I paid 80 USD to lose my luggage. Here it is 14th of Oct and I still haven't gotten my luggage and don't think I ever will. I had in my bags a digital movie camera, all my clothes, medicines and gifts for all my friends.

I'd like to make a formal complaint that you either find my bags and get them to me or I be reimbursed for all my items that total a little over $2000 USD. I would much rather have the bags because there's items in them that simply can't be replaced.

I hear allot of the same stories about your airlines losing luggage and simply don't do anything to find them, but I'm going to see if you ignore my email or I'm going to take it a level higher? One way or the other I expect to hear something back from you.

Regards,

Joel Strawn

How right you are sir. Emirates have gained a very negative reputation for this sort of thing recently. During the world cup in South Africa there were scores of similar incidents. However the difference there was that their baggage handlers would actually break into peoples' suitcases and select whatever they desired.

Being part of the Emirates at Johannesburg Airport must be like being sent to California during the gold rush for these guys. I have had at least half a dozen friends report theft when using Emirates from Jo'burg.

My personal experience as a Masters student was having an SLR camera stolen, a portable hard-drive with all my work on it and even my back-up USB stick. What hurt most of all was not the cost, but the fact months of hard work and intellectual property have been lost forever.

Worse still, was the fact that every member of the Emirates staff I tried to speak to evaded my questions and kept referring me to someone else. Finally I was told to send an e-mail to customer complaints, and I received an automated response saying it would take 30 days to process my query. Well after much badgering, 47 days later someone replied and basically informed me I was stupid for packing anything of value into my hold luggage!

Next time I need to go to Africa, I think I will fly Virgin. I hear a lot of good stuff about them.

How many percent of working opportunity in Air Transportation Management and where I can work and what kind of work i will be work?

Kinds regard, , ,

Ayman

Dear Sir/Madam,
Let me introduce myself, my name is Vivek and i was travelling in the Emirates Airlines starting from Trivandrum(India) via Dubai to Milan Malpensa Airport last sunday 2nd September 2007. I had 3 pieces of luggage - (a)my laptop which i took as hand luggage inside the Aircraft and (b)my small bag and (c) My suitcase the two of which i checked in at Trivandrum itself. On my arrival at Milan Malpensa airport at around 12:45 PM i went to the Conveyor for retrieving the luggages. I waited over there for a long time(almost 2hrs) and then another 2 hrs for lodging the complaint in your emirates counter- only my small bag came and not my suitcase.Although i got my Luggage back on 4-Sep-2007, I was put in a very difficult situation because i have been suffering from food poisoning and my medicine was inside the suitcase which did not come - On top of all that my company which is based in Bergamo had sent a taxi to pick me up also left when i came out after making the complaint and i was short of money at that time and some how i managed to reach Bergamo safely. I also had some important official documents, clothes inside the missing luggage. This was a very frustrating and unfortunate incident which indicates the lousy attitude of Emirates for the valuable time and safety of the passengers.
My skywards number is EK [protected]
Missing Bag Id AI 726144
This will be the last time i will be flying with emirates.

Vivek Radhakrishnan,
Project Engineer,
CTG SPA,
Bergamo, Italy
Phone :- 0039 [protected]

I am a frequent traveler. I traveled by Emirates on 21 Dec from Toronto. On arrival to Dubai my baggage went missing. I had two days stay in Dubai and I called some 40 times at [protected] (which is the only number made available to me by Emirates for baggage problems). Twice someone picked-up the phone and told me how difficult a job it is to retrieve baggage, took my phone number to call back. And that's it. I am totally lost as to my next actions. Waiting...

I was traveling from Kolkata to Doha via Dubai on 30th August 2008 by EK 549 & EK 847, and I had a most harrowing experience with Emirates Airlines. After having cleared a 'blue & black' color combination 'shoulder-slung' type sports kit bag for cabin baggage by the 'check-in' counter official, the 'boarding gate' official declined to allow it to be taken in the cabin and so, finally transferred it to the 'booked baggage' section, to be transported in aircraft baggage hold.

However, on arrival at Doha airport, I discovered that the said bag had gone missing somewhere in Kolkata airport or in transit in Dubai airport. On inquiry with the Qatar Aviation Services officials at Doha airport they said that such an event has happened because the 'boarding gate' official had not tagged the baggage properly. They are trying to locate the missing baggage under File Ref : DOHEK51848.

If the same cannot be traced, I demand full monetary compensation claim from Emirates Airlines!

I traveled from Jeddah - Dubai - Hyderabad (India) on June 09th 2014, on a Umrah trip! I spent well. Myself arrived in Hyderabad Airport late night to chaos when it came to luggage retrieval.

Went to BAGGAGE AT ARRIVAL! What a queue, I was only asking how long more after 2 hrs waiting. My bag was with all, important staff, memoirs, whatever from Makkah & Madina (Money will never replace it) was missing on the baggage belt. Raised complaint with airport department (reference file - *****41622) dated 09 June 2014 as of today they are still finding my bag, gave them pictures of the bag.

I have to call these emirates & airport authority people n number of times daily but still same reply we are searching sir.
Emirate airline is worse airline never travel from it.

hi, my name is jamil i have travel in emirates air lines all the time any where i go i never seen such a treatment like emirates air lines its one of the kind, the last month i have went for a busniss trip to china going from amman dubai china and it was such a deal that i have in one of the companis there i was only having one bag it has all my paper work and my clouse i will be use less if i loose this bag any way thats what happen and i was having my appointment with the co the next day from the arrivel date 14th of oct and the customer service told me that it will be with me the next day and it did not happen so there for i have lost the deal and the ticket for nothing and i came back 10 days later empty handed becouse it was the most important deal of my life and i have lost it, and what i know about emirates air lines that u guys like to make your customer happy so we will fly with you again please look in to my problem becouse such a big company like yours dose not have to loose such a good customer like me just look at my record ok ... thank you and i wish you guys the best .

Emirates Airlines lost nearly all of a group of eight travelers some for over 7 days of a 14 day trip between Dubai and Dar. When they were finally reunited with the luggage many many items had been stolen

Hi,

i was traveling from Indonesia by emirates airer lines on the 29 of feb 08 on flight number 349 to Dubai and then i had a connected flight to kabul Afghanistan, i was told the my bag will be transfered to my next flight, this more than two weeks still my bag is not transfered yet, i am wondering since i had alot offecial documents as well as loads of gifts for my family i need help to find my bag otherwise i am in big trouble.

here is tag number,
WAHIDULLAH/MMR Taq number is EK 237861

Dear Sirmadam,

Ihave a complaint that on 15th of jan i have come from Dubai with emerites airline to lagos i was having 8 bags from that 8 i recived 7 and i lost 1 bag and in that i was having all my expensive thing as we don't get proper clothes in lagos and till today i have not got my bag i don't understand travelling with buisness class after that what is the use when u don't get proper service and this was my 1st time travelling with ur airline .pls i don't know how serious u will take this compaliant,pls do something .
thanks .Meetu Sharma