Endurance Auto Warranty Company are frauds. They hide behind emails and they do not communicate well. I hold policy # (EVPU6280158) with Endurance. I wrote them to appeal a recent denial of my claim regarding my 2009 Outlander.
I was informed by then that my claim was denied due to the less likely probability of the issue not falling within the recommended threshold and being slightly outside the 145-mile waiting period (pre-existing condition). The denial was also based on the assertion that it was too soon for the issue not to be deemed a preexisting condition, particularly not of a catastrophic failure. When you call like an adult and attempt to communicate, they talk to you and never put anything in writing. They are extremely rude and there representatives lack integrity. Furthermore they know nothing about cars, but pretend like they do. They attempt to tell you about a catastrophic failure, however, they don't have a mechanics background.
I have been a satisfied owner of my vehicle, and encountering no problems since its purchase. As soon as I noticed an issue, I promptly took the vehicle to a reputable repair shop (Aamco), emphasizing my dedication to maintaining the car and addressing any concerns promptly. Soon as I did that Edurance shown me their true colors. They denied my calm and laugh in my face. Furthermore, they have a arbitration, reconciliation, or mediation agreement in your contract.
They tell you if you have a disagreement to file for that, however when you file they leave you on the shelf! They don't even talk to you. Please be careful before dealing with these people they are not honest people.
Desired outcome: My car repaired