Endurance Warranty Services review: Endurance

These people are frauds and scammers, and that is putting it politely. Last July, my wife and I bought a new car with an extended warranty, paid in full, through the dealership. In November we received a letter from Endurance stating that they could not hold to the original cost and that there had been an increase of over $100. They gave a date specific window in which to contact them. or our coverage would np longer be in force. When I called, I was skeptical, but as I later discovered, they talk better than you listen. The woman told me that the increase was a one time only payment. I was skeptical but gave her my c/c number, because I had called her and it wasn't a cold call. I also repeated several times that I was confused because the auto dealer didn't mention anything about future payments. I specifically stated to her that I knew the conversation was being recorded, I repeated that at least 3 times, and got her to acknowledge that she knew I was aware it was being recorded. Thinking that was the end, my next c/c statement had another charge for $139.00. I tried calling them but no one would address the issue, so I called our c/c company and disputed the charges and blocked all future charges. When I finally managed to contact someone at Endurance/Mepco, I explained to him what had transpired and that I wanted to cancel the policy. He was speechless when I told him I had already purchased one through the dealer and got him to admit that I didn't need two extended warranty policies. He reluctantly sent an email with a cancellation form, which according to instructions, was notarized and then returned per the email address stated on the cancellation form. Since the first of the year, although no money has been charged against our c/c, every two weeks, we get a letter form the "Office of Existing Policy Management," stating that this letter was "OFFICIAL NOTICE OUT OF COVERAGE," and in a threatening tone, said we would be responsible for all repairs on our vehicle if we did not contact them. What a Joke. The car isn't even into completing it first year of basic car warranty, never mind, the extended one. These people are scammers. Just read all the other reviews.!