This company is a scam.
I bought an extended warranty policy on 9/19/23, since I recently paid for my suspension and brakes fixed in the same month my broker friend was surprised and due to the age of my 2015 BMW x5 and these recent fixes she recommended that I purchase an extended warranty plan since she had one herself for her BMW. I chose the superior plan since comparing all of the 4 plans it offered the most options, and I also checked with BMW to confirm that they accepted this plan. I started my plan and began to make payments, in the interim I bought brand new tires. As November approached, I began to have loss of power in my truck and shaking when I drove between 40/60mpg, also noticed that my rear window wiper was not working properly. I made an appointment with my local BMW service mechanic, who checked over my vehicle. The cost came to $11000; I informed them of the Endurance plan and when they reached out to them the claim was denied. I immediately called Endurance back and they stated it was not possible for this damage to occur within this timeline. I explained that I had other services done and none of the listed issues were not mentioned by the other mechanics, supporting the issues had recently occurred. 1) it wasn't covered in the plan due to some very precarious wording so that they can easily dispute the issue. 2) after going over the contract and showing that some items should be covered under the plan 3) they implied BMW must have done something to show all these leakages and breaks if it wasn't noticed by another mechanic After may calls, I see that this business is a scam that wants your money and will not pay off any claims. Going forward your agency should have a preinspection prior to policy commencement. But why should they since denial of your claims is more cost effective, and then give you a month free for your discontent.
Claimed loss: 11000
Desired outcome: Pay the claim or a full refund, apologies to myself and BMW since I informed them of your harsh words against your company