Endurance Warranty Services review: Tow services and repair payment

On March 4th my truck cut off in the middle lane of a five-lane road. I called the number in the app for a tow truck. After giving the rep all relevant information, I was placed on hold for 30 minutes during rush hour. The rep then proceeded to tell me "I could not pull up your account so I cannot help you.

A police office parked behind me to assist by calling a tow truck. I paid the tow driver $185.00 and submitted the receipt to Endurance for reimbursement. I have not been reimbursed to date.

The issue with the vehicle is the fuel system which has multiple parts responsible for getting fuel to the engine. The shop technician completed a diagnostic which indicated the high-pressure fuel pump was bad. It was replaced and the vehicle ran for 30 minutes before shutting off again. He contacted Endurance after performing another diagnostic which showed another component of the fuel system failed also.

The adjuster was very rude and refused to pay for anything because according to him the vehicles issue was misdiagnosed. I contacted the vehicles manufacturer and was told it is possible to have more a single failure when you have a high-pressure pump, low pressure pump and a fuel module. His reply to the repair shop manager was "I ran a shop for years and I know what I am talking about.

I am a business owner, I could not and would not use this business model on client who entrusted me with their funds and safety.

I am still without my vehicle and paying for rental.

Michael

Contract# EVPN2068259