Enigma Software Group
Reviews and Complaints

I checked my credit card statement and notice that there was an unauthorized credit card charge of usd 39.99 from dri*spyhunter on sep 2, 2016 for software renewal.

I have never renew spyhunter and currently there is no spyhunter in my computer at all. This is a scandalous and a fraud.

Please refund completely.

A few days ago, I purchased Advanced System Care Pro to speed up my computer. Accompanying that download was 'Spyhunter 4' and 'Dashlane. I did not request any of these additional pieces of software. Each time I turn on my computer, Spyhunter starts it's scan and Dashlane pops up and asks me to subscribe. At the bottom of the Spyhunter scan screen, it requests I register and purchase the product (for $ 48). I have tried numerous times to uninstall the programs, but to no avail. Complaints to Engima Software have gone unheeded. This programs is very persistent and I believe it cannot be deleted until I have purchased it.

I checked my statement and notice there is an unauthorized credit card charge of USD 39.99 from DRI*SPYHUNTER on the 2nd August 2016.

There is no spyhunter in my computer at all. This is scandalous and a scam. This is really a fraud and sinful

I hope there will be a complete refund.

After downloading this program it told me to pay them in order to remove malware from my computer. When I tried to close the program, denying them a payment, a message popes up asking if I wanted to close, I click yes and another message pops up. I was unable to close the program or open anything else. Every time I tried to open another program like the Internet, I would get a message from Spyhunter. I am unable to uninstall it and after running 3 different anti malware programs, the pop ups from Spyhunter finally stopped, but I still have this deceiving, fake, unwanted, unrelenting crap 'Spyhunter 4' on my computer. Do not download this program!

I got a terrible virus and decided to try Spyhunter. It was said that it was free to use, very quick and will solve all the problems. So I downloaded the program and started to scan my computer. The whole process took over three hours! Really quick! And when it was finally done a new window opened stating in order to complete the scanning I have to buy the Premium version! What? It was supposed to be FREE! Ridiculous!

Recently there has been new versions of the CryptoLocker virus emerging. This virus encrypts files and demands a ransom to get the files decrypted. At this time there is no way to decrypt these files for free. Affiliate companies of Enigma Software imply that SpyHunter can decrypt these files. This is wrong. These affiliates also recommend SpyHunter to remove the CryptoLocker virus. SpyHunter will only remove registry entries set by cryptolocker. This can leave cryptolocker active and when the computer is rebooted it will run again, encrypting new files and/or already encrypted files twice. This requires paying the ransom twice to get all of your files decrypted. While SpyHunter may be a decent anti virus they Enigma software apparently allows their affiliates to claim whatever, true or not, as long as it sells software.

Dri spyhunter - charge but no registration code
Belgium

In december 2015 I have ordered the spy hunter software. Following that order I got a charge of € 36.29 on my bank account, but no registration code for allowing me to downloading the software.

Can you finally provide me that registration code or is there any way I can get my money back?

For more information:
My name: jacques delbarre e-mail address: [protected]@gmail.com
The transaction date: 27/12/2015 master card customer ref. : [protected]
Product information on the invoice: dri spyhunter [protected] irl

13.01.2016 the above mentioned company debited two times EUR 29.99. I didn't want a renewal. Please credit the amount of EUR 59.98. I don't use the software anymore.

Credit Card No [protected]
Card Account No [protected]
Account No 16602.02 Raiffeisenbank Unteres Rheintal Rheineck Switzerland

BR Georg Kellenberger

On Jan. 18, 2016, while trying to remove a particularly nasty adware/malware, Spy Hunter 4 presented itself as a "free" trial. After I closed all other programs and ran a scan, which took over an hour, it finally informed me that I must purchase it to remove the problems. This is a classic bait and switch. (Why should I avoid caps? I am furious and exceedingly frustrated. They lured me to try their product and then demanded payment, after the investment of my time.) I wasted more than an hour on this. Can you please pay me for my wasted time? and I shall seek to warn others everywhere of your false presentations and subterfuge.

I downloaded Spyhunter to look at the program with the intent to purchase if it met my needs. In the process of deciding I was inundated with repeated pop up ads that are intrusive and annoying. I attempted to delete the program but cannot. I have called the company with no response. This is a very poor way to market a product as it portrays the company as using exactly the same tactics as the malware I am attempting to control. The reviews on the various blogs and websites about this company are mixed. However, using my experience as a data point of one, they are not ethical in their approach to marketing and hold potential customers hostage until they get tired of all the pop ups and just pay the ransom to get their computers back. My advice to any potential customer is to pass on them and do not down load the purported trial as you will never be able to delete it

!c am to trying to re install.It was inadvertently wiped out I am a paraplegi in a wheel chair. i had a paid subscription but i re-subscribed to be sure I ws protected but I can't couldn't remember my password. My screen still shows invalid password. I'm sure that I put in the right one now! Kenneth Burke [protected]@sbcglobal.net

Installed the demo version of this on Windows 10 machine, and there is no way to remove it. Enigma's site only shows removal options for Win 7 & 8, but not Win 10... This is incredibly deceptive and unethical. If you "uninstall" the program from the "Add/Delete Program" screen, all it does is remove the program name from that list... it doesn't uninstall it from your machine. In my opinion, that itself is a deceptive and fraudulent business practice.

There are no "uninstall" options on the tray icon, and no way to get it off your system.

I got nasty virus and searched for the antivirus program. I opened the website www.enigmasoftware.com. When I only opened the website, the message from the moderato popped up. He offered help and I explained the situation. After that he advised me what program I needed. I paid $50 for this program, but it was completely useless. My computer was attacked again and I could do nothing. I think that this company wants to provide some fake programs only.

Have been trynig to reister spyhunter. However, when I try to register all I get is a blank page so that I can try ro finalise the operation it requires me to register. Tht enigma support will not respond unless this my copy is finalised. This is undoubtedly a catch 22 situation. If I do not receive a satisfactory solution I will report the situatio to trading standards and which computing. Please help.
Tony kay82f5e

Spyhunter 4 arrived by accident. I am unable to uninstall it. The perceived Uninstall program is mixed with aggressive advertising.
I am reporting this as a complaint to the UK authorities and to Microsoft.
Please remove Spyhunter 4 from this computer.
G.E.T.Raine

Overcharged me (for two products rather than the one quoted) then included me in an auto-renewal subscription that cannot be unsubscribed from. They made it deliberately impossible to contact them, so I had to cancel my card and throw out my computer because there was no way I could trust them not to have installed a heap of bundled malware, given that they are criminals. I asked my bank to contest the charge so perhaps they will have better luck chasing these jokers up

Sehr geehrte Damen und Herren,
Sie haben unberechtigt zwei mal am 08.04.2014 € 35, 69 von meiner Visa Credit Card abgebucht.
Mit dem Vermerk "DRI SPYHUNTER".[protected].
Ich bitte Sie höflich und dringlich diese Beträge auf mein Konto zurück zu überweisen.
Da ich Ihnen keinerlei Auftrag erteilte sehe ich mich gezwungen, bei nicht Überweisung rechtliche Schritte gegen Sie zu unternehmen.

Mit freundlichen Grüßen

Markus Kaiser

I subscribed to Spy Hunter 4 some 8 month ago, as the subscription is 6 monthly I cancelled my subscription within the 6 month time period. 3 month later I get charged 2 amounts bye Digital River Intern.
I queried the amounts with DRI and got a reply saying that I did not have any ongoing charges or bills from Spy Hunter.
However, I sent DIR some photocopies of the bank charges and got a new reply just today(10 March 2014)
Yes indeed, I do have an ongoing subscription after all a charge had been made,
The charge applied was different by a few dollars then the charges actually made(?)
Ok, so I contacted ENIGMA SOFTWARE -Spy Hunter, they have no records of my 'current' subscription. However, they said that my subscription money had been returned to me 5 month ago?
It all make s no sense, I paid some $75 for nothing that's the bottom line.
My advise..STAY AWAY from ENIGMA SOFTWARE, SPYHUNTER ..and of course STAY AWAY from DIGITAL RIVER INTERNATIONAL they are either incompetent, a bit relaxed when it comes to other peoples money or both.

I do not know this program and widh to be credited 48.63 canadian dollars.
The reg and spyhunter programs have been renewed and that is ok.
But the dri spyhunter is not wanted.
Failure to correct this will be the canceling of the 2 programs listed above.

A. Rousseau