Entergy Arkansas review: Electric service

As manager of my father's house rental business, I am the one responsible for overseeing payment of utilities and other related expenses for vacant homes. I was shocked to see a usage charge of over $450 in July 2023, on a house that usually has usage around $20. Upon studying the bill more closely, I realized that the charge from another rental house, that had been vacant for 10 months had been added to a different service address. Not only that, but the service had never been disconnected as requested when the tenant moved out. The service was instead, transferred to my father's name without his consent. Entergy had continued service, without any notification, for TEN months, without our knowledge or receipt of any bills. No bills were ever sent to my father's home address nor the service address. I contacted Entergy on July 21, 2023, and spoke to supervisor Daniel. He informed me (after many "holds"), that not only should the service had been disconnected many months prior for non-payment, but that there was no record of the service ever being disconnected or changed to my father's name. Basically, Entergy left the service on, after the tenant disconnected, and switched the bill to my father's name. Daniel started an investigation to see how and why this had happened, and why the charges had been added on to different service address without consent. I was told I would receive a call back within 3-5 business days. No such call was ever received.

I called back on August 29, 2023, and spoke to supervisor Leslie. She informed me that the billing adjustment claim had been immediately closed, and the investigation as to why the original account was added to another service address was still ongoing by an internal department, West Monroe. West Monroe was also researching why the account was not disconnected for non-payment after ten months. No resolution was available. I was told that my father would have to file a police report from 10 months prior, and complete several forms, each to be notarized, and claim fraud. I informed her the only fraud that occurred was by Entergy. Oh, by the way, my father is 84 years old, and suffering from congestive heart failure. This is ludicrous!

I called back on September 6, 2023, and spoke to advisor Denise and supervisor Leslie. I asked to be sent to upper management, and spoken to Valerie, a billing info floor supervisor. I explained, yet again, EVERYTHING to her, and stated that my father should not need to complete any forms, and certainly no police report unless he names Entergy as the fraudulent subject. I stressed I wanted this taken care of ASAP, that each time I have called in, I have taken off work, as I am always on the phone for at least two hours. I was told that I would receive a call back with a resolution once and for all. I did receive a call back from Valerie, but she stated that she could not help, and had forward my issue to her supervisor.

As of today, September 18, I still have no resolution and now the charges in question have been added to yet another, different service address! I will be contacting the Arkansas Public Services Commission and/or an attorney.