Especially Yours
Reviews and Complaints

Product hasn't been delivered. My order was placed on the Third of August. I have not received it as of today August 19, 2020. Please respond as soon as possible as these items are need for a job . Thanking You in advance for any help you can give me. Lillie Sutton

The date of the order was 6/9/2020. Customer # [protected], Order # E482650500015, a black at (T6735, Fabulous in Stones Black Hat). The hat at been crushed since it was not properly packaged for shipment. I had received free shipment. I returned the hat on 6/22/2020 and requested an exchange. The same hat was returned in the same torn and damaged box, except the hat was completely flatten during shipment the 2nd time. (the hat appears with a doam top in the catalog and internet picture). I returned the hat a 2nd time 7/27/2020. When I called customer service I was told by an agent I was charged a return shipment for the order of $9.95 because the shipping department said the hat was not damaged. I spoke with a supervisor, agent, Janisha who stated the fee would not be charged. When I received my credit card, the fee had been charged. I called customer service on 8/3/2020, and the agent and her supervisor, Sacha said the fee would be charged, and not removed since shipping said it was not damaged. Sacha said it might have been the hats actual shape. When I disputed her claim, she insisted she would refund the shipping fee of $9.95. I requested a cancellation of the exchange of the same hat returned 7/27/2020. (customer #[protected], order # F127862300014. Unfortunately I did not take a photo of the condition of the hat and box. I would like a refund of $9.95 for shipping to my credit card.

There were two color charts in the catalog and I ordered the wrong color wig by mistake, and called back 3-minutes later to ask to have the color changed. I was told this was impossible unless I ordered a second wig. I told them there was not enough in my checking to cover the cost of a second wig (same wig in the correct color). This operator hung up on me. I called a second time and when I told the operator that I had checked the charges submitted to my bank and that the amount wasn't correct, she hung up on me. I called back a third time and asked for a Supervisor. I was connected with someone who identified herself as Ashley Fagin, and I explained the problem I was having. She asked me what she could do? I told her that I would be amenable to ordering a second wig in the correct color if she would give me an additional "courtesy" discount since I had only a limited amount in my checking. She told me that this was impossible and refused to confirm the fact that I hard placed an order or cancelled that order. When I asked her to send me an e-mail, she said that it wasn't the company's policy to send emails. I told her I didn't believe that and that I had been a loyal customer for over 5-years. Then I hung up.

Date of order: July 3, 2019
Customer no.: [protected]
Order no.: F066963100016
Item no.: T0239 PLC51

Dress is too long to wear, even for the 5'7" customer who ordered it. It is a one-size-fits-all dress whose design is terrible. I called customer service to return this poorly-designed dress, and the representative told me that the charge for returning the item would be $9.99.

I maintain that Especially Yours, the company responsible for selling the badly-designed item, should pay for the return fees.

My desired resolution of this issue is to be refunded the price of the dress, and that the seller should send me a free-return coupon to return the dress.

On 7/7/19, my credit card was charged for a platinum account. I did not request a platinum account nor do I want one. Since I was not contacted by any representative from EY via email or a phone call, asking me if I wanted a platinum account, I don't have any documents to submit. I called today to try to get resolution but to no avail. I was told to call back tomorrow. I checked with the automated system and was told that an order was shipped on 7/2/19. I don't know how or what that could be because I didn't order anything! All I want is my money returned to my bank account(credit card). This is not a good look for EY and not good business practices. I have dealt with EY for a few years now and have referred others because so far, I have been satisfied with the company and it's products. I would like to remain a loyal customer and continue to refer others to EY. Please refund my money. My name is Melba Durall [protected]. Thank you.

i wanted to return some items back. my son mistakely destroy the return label. i asked if a duplicate one can be sent, the answer was NO. especially yours do not meet the needs of they customers after order has been pay for. after sending this second order back, i will not be ordering anything else from your Company. this is not good business for customers.

Made original order June 1st 2019. Dress was medium. Returned dress for a large and paid the postage. Per post office, dress was received by 6-10-2019. I called to check on return status. Operator said for some unexplained reason that it wouldn't be shipped back to me until the following Monday 7 days later. I kept checking the package room no dress which I needed for a specific event. Received card in the mail today 6-22-19 saying that your store was trying to get in touch with me and my order would be cancelled. I called again to check on dress approximately the 3rd time and was now told that at this very late date that the dress is not available in large. Also because it was on clearance I have to get a store credit and now I am out of 2 shipping fees and I will use my credit but It seems as if you have customer reps who don't communicate with you or each other. I was a regular customer but will not be dealing with this company again and will be unsubscribing asap. I hope this is more than a useless vent I would like to see some action taken.

Horrible experience! They charged me shipping both ways for a return. I purchased a blouse and a belt size "small" and they were both very big. I ended up paying over $20 on shipping charges. Buying online is risky because you aren't sure if things will fit. I think they should be more reasonable with shipping charges. And by the way, their agents on the phone do not have any idea what they are doing and manager was rude and unreasonable. Would never buy there again and will not recommend to my friends.

Hello,
I placed an order on February 22, 2019 for the Glamorize Slingbacks in Cobalt Blue. My order number is E414943500015.
I received the shoes and wanted to exchange them for another/different pair of shoes because the left shoe was tighter than I would like.
According to the instructions for returns/exchanges, I can affix the SmartPost Label on the package, send the item back, and $8.99 will
be deducted from my return/exchange.

I DID NOT RECEIVE A SMARTPOST LABEL IN MY PACKAGE!
I called customer service and tried to talk to your customer service rep, but was highly upset during the call. I explained to her that I did not
receive a SmartPost label in my package and asked that one be sent to me. She said she couldn't do that. I would have to pay to send the item back to you.
I told her it would cost me around $14.00 to send it back and how would I get reimbursed since $8.99 would be deducted from my exchange. She said she
wasn't sure what or if I would be reimbursed. So, I asked to speak to someone that did know, a manager. That's when it got ugly! She kept talking and starting
yelling when I kept insisting on talking to a manager. She said ‘I told you already you would have to send it back'. I then said, ‘You told me you weren't sure
about reimbursement and I want to talk to someone that knows'. She absolutely would not let me speak to anyone else. Consequently, I hung up on her.

I then called back and spoke with another rep and explained the situation. She put me on hold briefly and came back to the phone and said she couldn't send me
a label either. I told her I did not receive a label in my package and wanted to know why. Of course, she didn't know. Now, I have to come out of my pocket because
someone at your company was negligent.

I am highly upset with your company and will not do business with you again. I have several friends that order from you, and I will definitely tell/ask them to
stop doing business with you as well. I have been a customer for a very long time. I've lived in Chicago, Detroit, and now Phoenix, all the while a customer. Please
take me and my sister, Delores Hawkins, off your mailing list. I'm sure nothing will be done to rectify the situation since you employ the kind of representatives
I spoke to on my first call. All I want is a SmartPost label as indicated.
I will also report this to the Better Business Bureau.

On 1/23/2019, I tried to place an order with Carissa Williams being the customer service representative who assisted me. She tried to overtalk me while I was placing my order, which resulted in her getting it all messed up. After getting everything straight, I asked for her name, and she have it to me with an attitude. She refused to give me the supervisor's name when I asked, and she hung up on me. Treating customers this way is unacceptable. I will no longer spend money with this company.

I am very disappointed with Especially Yours because, they have some of the most beautiful clothing that they sell online and in their catalogs.

I found out after ordering something from Especially Yours and having to return it for a refund that they do not take back their items if they are marked "Final Sale or Clearance." I was very discouraged to find this out.

Now that I know Especially Yours has this policy, I will never order anything from them again. So "BUYER BEWARE"!

I ordered 2 dresses in a large not realizing that the large from your company is actually a xl. I tried to get the correct size that I needed but I didn't see it in that size so I called customer service and the representative walked me through the form so that I can get an exchange so now I sent the dresses back and I called a few days later to see if they had received the dresses mind you the representative that I spoke to before I returned the dresses didn't inform me about the clearance sale policy so now I am taking to another representative who is telling me that my dresses was on clearance and it will be getting donated to charity I said what! On if I had known I would not have sent the dresses back. The family not solution offered to me after speaking to 3 representative and a supervisor was they would put in a not but there is no guarantee that the purshace office would see it. So the moral of this story is that I have no money saved up money to get these dresses and now they are going to donate my dresses. This policy needs to be redone! This is definitely not customers satisfaction! I will neverrrrrr order feom this company again!
Customer service is horrible as well

I ordered a dark purple (wrap around) dress for Church anniversary. It came in lilac color. They refunded me 27 dollars! Sup. Vanessa Williams was the rudest person ever (more training needed) it was told to me by her that when inspected it it was seen to be a difference, the FULL amt wld be refunded...they are liars! The colors portrayed and the color I got were 2 TOTALLY DIFFERENT colors. NEVER AGAIN. Why can't I ever get an American rep as well. Every time the name ESPECIALLY YOURS comes up...I will tell of their GRIMEY, BOOTLEG, STEP ON CUSTOMERS NECK TO MAKE A BUCK ANTICS! YOU GUYS SUCK...BAD!

My name is Lillian Moye and my information can be found under my phone number at [protected]. If you check my shopping history, you will see that I have been shopping at Especially Yours for a significant period of time and I have spent a substantial amount of money over the years. My complaint is that I purchased an item on 7/25/18, which was too small across the breast. Due to death in my family and having to travel out of state, I did not realize that I had missed the deadline for an exchange. When I contacted the customer service department and spoke to a supervisor I explained to her that I consider myself to be a valued customer and asked if an exception could be made for an exchange. I was recited the EY policy and was informed that there was nothing that could be done. I advised the customer service rep that I was aware of the policy, but I was hoping that considering my tenure as a customer and money spent in purchases that some consideration would be made. To my dismay, I was informed that the policy is more important than customer service and that I would be unable to make the exchange. I am hoping that further consideration for an exchange could be given in light of my valuable service to EY. Thank you in advance.
Mrs. Lillian Moye

My name is Runy Williams I live at 4 Carousel DR, RIVERSIDE, RI APT B109. On September 16, 2018, I called especially yours in regards to two wigs that I had returned... Previously I received a phone call from them (Especially Yours, a message on my telephone) stating that I had until that day September 16, to reclaim my wigs by submitting a payment of $4.00 and change... When I called them on that date I was told that they had already submitted them to charity when I asked that either my wigs (which was promised) or the amount that is paid from them I was told by the Supervisor that they had been donated and that there was nothing she could do she was very adamant about it not to mention rude... I have been a customer of Especially Yours for over 30 years and should not have to quiver over two 29.99 wigs... Sincerely

I ordered a dress from this placed especially yours which I was told I would have it back by a certain date but no such luck it has been totally heart broken experience for me they were not truthful about the time frame of when it would be back !they shouldn't lead a customer on if it's a problem or dates change they should at least let you know ahead of time When something would be back in that date If I would have known about the change than other arrangements
Could have been made Iam totally disappointed in this

I ordered a suit from Especially yours May 30, 2018. The suit came in a small box
about the size of a shoe box. It, the suit, was too small, wrinkle and of poor quality. I went by you size chart. I returned it (this suit was over a 100.00). The suit came with a return label and a check list for reasons for return. I sent back everything that I was supposed to. Today, 7/1/2018, I was informed by mail that the suit had been donated to Charity. I don't care what you do with the suit but please send me my refund.

I returned an item because it was poorly design. I asked for a refund. I received a post card telling me that the item was on clearance and as such it has been donated to charity on my behalf. This information was not stated on their website. Especially yours has no right to donate a $60 item to charity and simply say "we did it on your behalf"
That's my hard earned money. You owe me and must pay me my $60 or return the ugly jumpsuit.

Dear especially yours staff,
I had placed an order skirt set 3 pc for $79.99 around march 2, 2018. And on
March 8, 2018, I had received the package. The order number: p9762494. I had paid completely for this order. I had sent back the complete order back to
Especially yours clothing company shortly right after I had got it. I was not happy with the material of the 3pc skirt set. I had called your company several
Times and spoken with a few of your unprofessional, untrained and unconcerned
Agents. I had requested a complete refund for my merchandise and your people said that they was giving my merchandise to charity.
I had requested for your company to ship my merchandise (that I had already paid for) back to my address, which is mrs lottie l jackson, 112 howard ave.,
Rockford, illinois, 61102, immediately. This took place 4 weeks ago.
I had called you company, again, on may 22nd, 2018 requesting your company to ship my merchandise back to me at my address. And do not give to charity..

Another one of your agents stated that she will ship it back to me at my address on may 22, 2018. But this agent was not even sure about what she was stating to the customer. (the customer was me).. I am not happy with your company and the customer service performance of your agents.
They are not helpful at all and they give the customer false information regarding their orders.

Ship my merchandise - coastal linen 3pc skirt set (white in color, size xl)
Item# t1882 wht xl, back to me at my address, immediately.
My address: mrs lottie l jackson
112 howard avenue
Rockford, illinois 61102
Telephone# [protected]

AVOID! AVOID! AVOID! Try to find out who owns this company and you will be given a major runaround. Every legitimate company posts the names of their executive staff.

The wigs are cheaply made and overpriced. NONE of them look like the pictures in their catalogs or online and cannot be styled like the pictures. Most are plastic looking and so shiny they could be used to decorate a Christmas tree. Two that I bought came frizzed. What was supposed to be curls and layers was actually a mess that looked like patches of Brillo. I've seen better hair on dolls from the Dollar Store.

Their return policy is extremely restrictive so they literally force you to keep their crappy wigs which are better served for Halloween costumes. They demand an "exchange only" and still charge a hefty price of $19 for "restocking" or $8 to return or exchange their junk. You are then stuck with their garbage! Buyer Beware. Shop elsewhere, they are a ripoff.

They charged me for wigs I returned in the same condition they sent them and refused to refund my $300. Buyer Beware!