Etihad Airways
Reviews and Complaints

I recently have had to rebook a return flight departing in the next few days due to COVID. My original booking had a special request meal attached to it, this is not on my reissued ticket, and I am unable to add it. I contacted the online chat help, where the customer service operator attempted to request it, and advised my choice was not available, and suggest I try a different option, I suggested a different option and was told that that also was not available and that I should request it on the plane. I requested he escalate this to his manager a this was not an acceptable solution to me (it's approximately 28 hours travel, so maybe 34 hours door to door?) and is a long time to only be given food that will make me sick.

He sent me the link to customer feedback and would not escalate it, depsite me asking him to wait until I reached the point of escalation through feedback. He ended the chat.

Customer feedback has no option for support on this matter, for either escalating this, or requesting assistance with meal requests.

If Etihad would like to review the conversation, I did download the transcript.

To resolve this, I would appreciate having my meal requests acknowledged and accepted, and to be advised of how this issue would be escalated within the etihad feedback process, so that if this should arise again in future I know how to handle this.

ı wright many many tımes and call many many tımes...always etıad and axa says wait...im waiting 30 days...! WHATS GOING ON you are ETIHAD and AXA ınsurence GLOBAL brand...why dont pay peoples money..! my case number AE1-[protected]

We flew out to Phuket via Abu Dhabi on the 9th March returning on the 24th March having selected our seats and paid extra, on the 12th of October 2021. We particularly selected these seats because Gillian was to under go surgery for breast cancer in November and, as it tuned out in December and then undergo radio therapy in March and the last treatment the day before we traveled, so we particularly selected a 2 seat at the rear of the plane as they offer more space to the side so Gillian would not be cramped. Not 1 flight out of the 4 were we allocated the seats we had selected being stuck in the middle of the plane in a 3 which meant Gillian was cramped and in quite a bit of discomfort for the flight. On the last leg of our journey the stewards did put us in the rear 2 of the aircraft but the entertainments console did not work at all on any of the 2 seats, they did offer us the option to move back to our original 3 but we chose the extra room. All this discomfort and extra stress was very concerning as Gillian really did not deserve or need the extra stress after the stress of being diagnosed and treated for breast cancer. The cabin crew did try and help our situation but the aircraft were near to capacity so we do not hold them at fault but to select our seats so early and be charged extra for something we did not get at a time when we could have done without the extra stress I feel was substandard.

The issue that I have experienced was that I paid for an Economy space seat for all legs of my recent trip to Melbourne from London Heathrow and return, but for the last leg the seat I paid for which appears on the seating plan as Economy Space actually isn't.

Row 24 isn't Economy space even though the booking plan and now the feedback centre are claiming it is.

There is a big difference in the space provided and Economy space rows are clearly marked, whereas Row 24 isn't and the seating is staggered and provides standard Economy seating.

No one at Etihad seems to be able to accurately check or recognise this fact and are relying on computer models which aren't accurate, and of course a lot of money is being generated by the company charging customers for a space seat without actually providing it.

The relevant flight on Plane number 787-10 A6 BMI occurred on: 29/03/2022

The lack of provision of a space seat as paid for meant that I was cramped, frustrated and didn't sleep on the last leg of my journey. All other legs of the trip were fine and I was seated in an Economy Space seat as paid for.

Please check and correct your online systems to accurately show that Economy Space seating on plane 787-10 A6 BMI ends at Row 23, and refund me.

Flight EY 22 from Manchester to Abu Dhabi on 03/12/21 and then connecting flight EY 460 to Melbourne, arriving at 10.30 pm on 04/12/21

.My suit case was left at Manchester and delivered four days later

As advised, I had lodged a delayed baggage claim on 19/12/21, for purchase of essentials.

No communication from Etihad Airways since over three months and Customer Service Assistants could not help me either. I could not contact anybody directly. This is very frustrating and unsatisfactory.

Name : Virendra Chinoy

Booking Reference : GTXHWV

Claim Reference No.: [protected]

Ticket Number : [protected]

Ticket issuing airline : Etihad, Issuing Agent :Etihad Airways/DX1

Email : [protected]@live.co.uk

I am writing regarding a delayed/canceled Etihad flight. My original complaint was raised over 2 months ago, in which I received an email saying the matter should take no longer than 28 days. Customer services apparently have no means of helping solve this matter and I must simply wait. My details are as follows:

Booking reference: ILFIHS

Flight number: EY 22

Departure airport: Manchester

Scheduled departure time: 28/01/2022 12:40 PM

Arrival airport: Bangkok, TH

My original flight from MAN-AUH was delayed by 6 hours, and my connecting flight from AUH-BKK was canceled/rescheduled 24 hours later. Because of this, I had to reschedule/pay my other pre-arranged hotels and transport.

The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight.

If this matter is not solved in the next 7 days, I will be contacting small claims court to settle.

I booked my flight on 26th December 2021 due to Covid positive our tickets were canceled and we asked for refund because it was insured so I called them more than 10 times even I spoke their supervisor every time they tell me different stories still more than 3 months I didn’t get my money so poor service now I am seeking my options and going to consumer affairs very disappointing my booking reference no is KscScs.

20 February 2022 of the 20 February 2022 of the Reference Number 20 February 2022 could not go to the airport due to the positive output of my Covid-19 test. [protected] searched for my flight on 20/02/2022. I searched the Etiad Customer representative to get my flight ticket. .from me PCR have requested the result of my test and what date and time I mentioned the document by mail. The Masi is not my mistake. .Antam was obliged up to 9th day.Tam 7 days was the extra hotel fee and the cost of eating to eat at the airport. The check-in Electronic Ticket Number on the Appendix I offered the e-mail. The Ticket I can find in your system is not on your system but the ticket I can find in another day, ie the first flight is 10 ma RTTA Bought.Covid The scope of my ticket is due to fulfilling my whole legal and official responsibilities even though the ticket was cut off, even though the ticket was cut. : 1281 € (euro) I am demanding my legal. And the 2 policeman came to me. ı have 10 days payment too..many people have same problem and we contact lawyer for that...

I purchased a flight from Melbourne to Amsterdam for March 2020 which was cancelled by the airline due to COVID-19. The airline placed my money into a travel bank account.

My travel credit expires on 16 May 2022 however I was denied an extension or a refund. There are still travel restrictions on many of my preferred destinations therefore my options as a customer are still limited due to COVID-19. The airline cancelled my flight and was unable to provide me the service I paid for. I should be able to get my money back as the promised service was not delivered.

20 February 2022 of the 20 February 2022 of the Reference Number 20 February 2022 could not go to the airport due to the positive output of my Covid-19 test. [protected] searched for my flight on 20/02/2022. I searched the Etiad Customer representative to get my flight ticket.. from me PCR have requested the result of my test and what date and time I mentioned the document by mail. The Masi is not my mistake.. Antam was obliged up to 9th day. Tam 7 days was the extra hotel fee and the cost of eating to eat at the airport. The check-in Electronic Ticket Number on the Appendix I offered the e-mail. The Ticket I can find in your system is not on your system but the ticket I can find in another day, ie the first flight is 10 ma RTTA Bought.Covid The scope of my ticket is due to fulfilling my whole legal and official responsibilities even though the ticket was cut off, even though the ticket was cut. : 1281 € (euro) I am demanding my legal. And the 2 policeman came to me. ı have 10 days payment too.. many people have same problem and we contact lawyer for that...

In Jan 2020 purchased tickets from. JHB to London to travel in April 2020, but due to covid flights were canceled, was only offered the travel card and no option for cash refund.

Over two years later have still been unable to travel due to covid and red list from UK for SA. And also due to financial situation still not able to travel and afford to utilise travel card.

After numerous requests for refund still nothing and now have a lawyer involved to try get a cash refund.

Etihad committed to refunding my card on 28th January 2022 but todate still not received.

What does it take for Etihad to honour their email commitment to refund my credit card.

Hi,

I was booked the tickets through travel agent 2 yrs ago and then COVID hits and unfortunate i have to cancelled my booking. I was travelling from Toronto Pearson to abu Dhabi and then to New Delhi on 15th March 2020 bt got the information on 15th that india is going to be lockdown and I was so depressed that I have to cancel my booking so I started calling flighthub on 15th bt the waiting time was like 4-5 hours so I have called etihad direct to cancel the booking which the agent did and give me the credit for a year where I can rebook the ticket.

So on the next year before March I again called and ask for refund if possible as my wife was 8 months pregnant bt agent told me to check with fligthub and when I called travel agent told me to call etihad... several hours spending on the phone I was no where so I finally called etihad again to find out the solution as my wife expected and we are not allowed to travelled so the agent again issued us a credit for another year as that time I believe that was the policy.

Now when I am calling both airline and flighthub since 18th Feb to make the booking but they are charging no show fee which is $700 each and they can only book if I will pay the no show penalty.

Called several times to etihad and flighthub wasted so many hours over the phone but none of them providing me the solution as flighthub is charging me no show fee as per the airline and when called airline they are not ready to send me the document as I have already discussed this with several agents from etihad and they confirmed me that I am not a no show and also i do have a live chat from etihad that i am not a no show bt still they are charging me that doesn't make any sense.

Etihad agents told me to call flighthun to call etihad sales people to remove the no show fee bt when they called to etihad sales they told flighthub that the fees is applicable.

I wanted to book the tickets bt not ready to pay the no show as I have already cancelled the flight 5hrs before te departure.

Thankyou

I am available on [protected]@yahoo.com

I bought a ticket Dhaka to abu Dhabi and abu Dhabi to Washington DC. When i bought the tickets it was only saying 4 hours laydown but its suddenly changes to 14 hours. Which is really hard for my old parents. So i contacted many customer care service and one of them told me that they will provide my parents free lounge and free food. But they are not provided anything. My parents are very old sick. I am just very worried for them. I talked to a lot representatives and one of them told me that, they will provide me a free lounge for 2 person also free food. So now my parents arrived to Abu Dhabi and waiting for their layout which is 14 hours long and my parents ask them for the service that i made for them now the airport authorities saying that they don’t have any reservations in the lounge. I am very dissapoint with your poor service You're the one's who chnages the flight layout and my parents who are suffuing. If they get sick i will sue Etihad Airlines.

We had to travel on 2nd march from mangalore to dammam ksa with 3 pax and we booked quarantine package with al shiekhi hotel and at boarding counter we were said that you cant travel as you need to book through etihad and will refund you the amount paid, but still no any amount has come and we are waiting for the refund.

Cleartrip id number [protected]

cleartrip mail will be attache dfor your reference.

Kindly do the needful.

My friends and I travel from Malaysia-Turkey should be on 23Feb, total for 6 travellers. however 2 of them positive Covid19, hence cant join the trip. they call Etihad to defer their tickets to 27may. then in the morning of 23feb we are just realize that all 4 of us also has been deferred to 27may. omg. we quick call customer service and etihad ask to pay RM933 for each 4 persons of if we still want to fly on 23feb. no flight to turkey on 24 & 25Feb anymore. we paid it bcoz we dont want effect another expenses and itinerary.

Hi Etihad,

I have been trying to make contact with you regarding two APD refund on flights where our son was present, one in 2021 and the other in 2022.

I have sent numerous emails to APD Tax refund (along with some other email addresses I found) with all the information required, but I have had zero responses, which is very disappointing.

Regards

انا وصلت مطار كولمبو امس ولم اجد الشنطه الخاصه بى توجهت لمكتب خدمه الحقائب وتم عمل شكوى من خلالهم وافاد المسئول لم تصل الى مطار ابوظبى وتركت عنوان الفندق ورقم تليفون الفندق ورقم تليفونى والايميل الخاص بي ومواصفات الحقيبه وحتى الان لم يتواصل معى احد والحقيبه بها دواء انسولين لانى مريضه سكر رجاء التواصل معى فى اقرب وقت علل هذا الرقم

[protected]

Nesma saied ali abdelatty

Ticket no [protected]

Hvasvk

Reference booking

Bag tag nu Ey427287

File reference CMBEY30162

My Booking reference : VTZUOL

Ticket was purchased on etihad.com and cancelled on same day 9th Nov 2021 by calling customer care.

I have followed up with Etihad customer care at least 7 times.

Every time they said they will send follow up with finance team and they will send a reminder. But i never obtained the refund.

Even promised to call me back which never happened.

I also sent a feedback online with case number : [protected]

For that also i did not get any response.

I am getting a feeling that Etihad is doing the same with a lot of customers, which is very unethical business practice.

I also got an email after a call with customer care which said refund is processed with an unrelated date on it. I am attaching the same. They said it will take 21 days. But refund never came.

Hi, my husband traveled from Hyderabad to Dublin with Etihad airways in 20th February, 2022. At the time of booking, Etihad gave 35 kg checked-in bag with economy choice option. That was the main reason to choose this airlines compared to options. He booked it and it’s clearly mentioned in the ticket. But at the Hyderabad airport, Etihad staff didn’t allow even after showing the ticket. They said to him to remove 5 kgs saying maximum allowed is 30kgs only. He showed him the statement from Etihad bookings, but they didn’t listen made big scene out there.As he was getting late for the flight, he just removed 5 kgs and throwed in the dustbin. Unfortunately those were very important and expensive stuff. This is really unfair from the airlines saying one thing on ticket while booking and not allowing while flying.