Etihad Airways
Reviews and Complaints

I am been treated very badly while i was traveling from hyderabad , India to chicago , usa on 14th Feb 2022

I had already taken covid test in the past 24 hours but the ethihad staff took money for getting test at the airport saying that they cannot accept the test as the flight is departing at 1am. not at 12am.

not only that they gave us very hard time saying baggage seems to be excess , which was not excess, then they said they could not find the flight details. this is not the first time i had trouble flying from india.

the supervior and the other person name "akheel " who works at hyderabad airport for ethihad gave us very tough time treated us very disrespectfully.

airport and staff is totally corrupt. strict action or warning should be given to the staff and airport authorities. i am a us permanent resident i never had such challenges while i travel to other countries except travelling from hyderabad india airport.

akheel and his supervisor should be given last warning or suspended for few days to avoid such incidents

during ticket booking you put axa insurance i between and automatically checked a kind of hidden agreement i want to cancel

On Feb 18, 2022 myself and two other passengers were left stranded in Bristol (BRS) airport due to cancellation of flights by code share airlines (KLM and Lufthansa). Both airlines asked us to contact Eithad because the booking was done by Eithad. Eithad customer service personnel Kareem was rude and was not willing to help us. Finally 2 hrs later we called customer service again, this time in UK and they finally booked us through London. However, we were expected to find our way to London and Eithad would not reimburse us our taxi fare to London from Bristol. We were not given a partial refund for the cancellation of our first leg of the journey.

We were flying from Bristol to Seychelles under the code JLDBTI.

If you could have Eithad reimburse us at least for the first leg from Bristol to Amsterdam. The 3 passengers are Pramila Menon, Lara Menon and Dylan Fernie

Thank you for your help.

I travelled to Toronto from Karachi via Abu Dhabi on 13th Jan with family and my family tested Covid +VE on day 8th test due to which we all 4 family member quarantine for 14 days as per the instructions of Govt. Authorities and we informed AXA with in the stipulated time also submitted all required documents through email. Since than I have made more than 9 international calls where they kept on endless waiting for 20 Min at least and later they inform this is not the right time or no one there to attend your call since they operates on GMT time though the number given is of UAE so in short there is no progress till date. Neither a single email received informing status of Claim and nor there is any channel from Etihad to resolve the matter. AXA Reference no. AE1-[protected] (LaurensAXA) dated 28 January and AE1-[protected] (KEVIN) dated Feb 15.

I was travelling to return my home at Victoria, Canada from Karachi, Pakistan on Jan 28, 2021 on Etihad Airways from Karachi to Abu Dhabi and again on Etihad Airways from Abu Dhabi to London on Etihad Airways. My booking reference is VVWLAZ. I have experienced a series of Etihad failures and disappointed by the poor service and quality of otherwise much hyped Etihad Airways. I want this email be forwarded to Etihad’s Managing Director and CEO so that some goodness can come out of this unlikely experience of me and my family for flying with the Etihad; OUR FIRST TIME EXPERIENCE.

Station Manager Mr. Zia at Karachi was absolutely irresponsible and totally ignorant man. I have full texts of my messages to him. He was too irresponsible to clarify simple facts. I’m from Pakistan Military and due to irresponsible conduct of Mr. Zia, I had to pay Rs. 30,000 for urgent PCR tests that were otherwise free as my & my family’s PCR Tests from part of combined military hospital was Negative and FREE for us and authorized by to your website. I respectfully kept asking this irresponsible Mr. Zia and it was most crucial to us; he said he will confirm and he didn’t. I kept reminding him and then he said, he’ll ask his (Etihad Head Office) and that too never happened.

BUT he irresponsibly ignored my repeated requests. I had to change tactics to move this man but he didn’t till the LAST day and then at the last day I had to pay large sum Rs. 30000 to get urgent PCR Tests for me and my family. If Etihad Karachi Station Manager was a bit responsible person, my NEGATIVE PCR Tests from Military hospital would have been accepted and saved us from mental torture of waiting for his response until the Last Day. BUT ZHR never confirmed or negated my repeated requests and kept silent spectator. If he had promised after so many my messages and pursuance, then he is liable to his commitment to confirm me either way; BUT HE FAILED IN HIS DUTY as promised. He was so ignorant that he didn’t even know the COVID-19 PCR Test SOPs of Etihad and I had to tell him about the Military PCR Tests accepted by Etihad, and he said he’ll check with Head-Office, but he never responded. That’s shear NEGLIGENT and NEGLIGENCE, ignorance of own rules and misapplication of the rules...

The bathrooms of KHI-Abu Dhabi and Abu Dhabi-London were stinky and unkept of toilet papers and dirty water on floor. The immigration security guy in Uniform, a tall local man with glasses at Transit security checking was irresponsibly “lying” on his chair and turned 180 away from the screening monitor and chatting with two others alike him. This was awful and disgustingly irresponsible. On the spot, I said what the hell he’s doing on here and my daughter subbed me for saying that. She was obviously fearful of the “circumstances “ that’s what is the abysmal security standards of Etihad’s partners. Entertainment system was totally useless especially from KHI to Abu Dhabi. Most disgusting was the way Etihad chooses to treat Pakistanis by parking the aircraft at far end of the last parking spots and then long Bus transfer to the airport. How shameful behaviours of the discriminatory choices of Etihad, shameful. Will you do this to a flight from Australia or London or Frankfurt? Certainly, NO?

If that is not sufficient then read this: my 30 years old kept extremely rare coin replica that was very precisely packed was found broken at arrival. This is an indescribable painful loss which is priceless. I took it to Colombo Sri Lanka for exhibition in 1992 then held a big exhibition at Karachi in 1990 and then took it to Cherbourg, Normandy, France 🇫🇷 for exhibition in 1998 and I had it since 1989 but I found it broken when I got it AFTER HANDING IT IVER TO THE ETIHAD AIRWAYS. No words can describe the huge loss of my such rare collection. I would ask Etihad to compensate me for doing this irreparable loss that would be the maximum one can get is $ 3500/00. Though it cannot replace my broken priceless collection but it’s all I can get for my monumental loss.

I spent my very valuable time hoping to make a difference and I want my Rs. 30000 useless expenditures for needless duplicate PCR test due to NEGLIGENCE of your Etihad Karachi Station Manager Mar. Zia and reimbursements of Khi-Abu Dhabi and Abu Dhabi to London for aforementioned substandard(s) of Etihad and it’s partners at Abu Dhabi. What would you have done if this whole above saga has had happened to you?!

I invite you to see the airport surveillance videos of our arrival VVLAWZ and disgusting state of affairs of irresponsible and misconducts of security guys in Airport Security uniform and the substandard boarding experience. I standby my all statements and confirm that my experience with Etihad was most disappointing and I’m feeling at loss and dismayed to travel on Etihad and opt for Etihad Airline. This is all based on truthful facts and no malice whatsoever of any sort. I want ANSWERS from you, Etihad for such series of negligent behaviours and misconducts. Please RESPOND and COMPENSATE my losses ASAP and please pull some strings to correct your failures as reported above for the best interests of Etihad Airways and it valued customers. Etihad airways is a great carrier, and it does not deserve to be lowered to such abysmal standards and every admirer of Etihad airways will be saddened to read the above and do their best to remedy and make up the shortcomings to make Etihad great Again. Thank you.

(All pictures are available if desired and sent to Etihad airways for my Complaint number CRM: [protected] and Etihad Airways reference number: [protected], but unable to attach here). Thank you so much.

I mr. Fnu thomas jacob, mrs. Freeda puthenpura yil uthuppan, miss sar ah olive thomas booked the icket from lax to cok with layover and change of flight in jfk and auh. The first leg was operated by jetblue.In my passport there is no surname al my names are entered in given names. But while taking the ticket online from etihad it is entered as jacob as last name thomas and first name. So last name check in staff doesn't al low us to check-ine plane. Etihad customer care staff told there is no problem with name. But me jetblue staff want name tthe o bjetblueed. I called names customer care staff and they told they will update the name me as per jetblues requirement and ijetblueake 2 hrs, then after two hr I agi n called and told them there is only 50 minutes to close the gate they told me if we miss the flight they will arrange another ticket to jfk, auh and cok. But after that, when I c alled customer care they put me on long hold and I didnt get any one to speak. I stayed in the airport for 8 hrs with my little baby with out any food or water. At last I have to arrange another ticket to cok at a high price and have to arrange accomodation. I have to go to immense stress and trauma because of the customer care staff

1) ISSUE OF CANCELLATION: About the orders of DGCA, please refer to key points from my two calls/discussion with Etihad customer service in India

a. First executive tells me, that DGCA orders were up to the end of March 2021 only. On my question of when did the orders for cancellation of my flight came, I got reply “5th April”

b. Second Executive confirms my ticket was canceled on the 4th of April itself, which contradicts the statement of the first executive and at least one person is lying. These are recorded calls so you can verify with your Bangalore customer service team. This confirms the contradictory statements from your staff.

c. I have contacted DGCA Delhi and found no such orders were issued for the April flight.

d. To clarify this point, kindly share the copy of DGCA orders with Etihad.

2) ISSUE OF COMMUNICATION:

a. Your Bangalore customer care Employee and your ground staff at Delhi airport confirmed to me that they did not send any email to email. This proves the authenticity of your statements and possible lies by Etihad. You can check call recordings and I have video recordings of my communication with your ground staff. Also, any email sent to my Gmail address can be confirmed by google by the order of the court as well. Show me the proof.

b. Etihad customer care team claims they tried to contact me about the cancellation on 6th April at my USA number while I was in India, of course, it did not come through.

c. Your Bangalore team claims, they called IndianEagle (As the second number while booking ticket at IndianEagle is of Indian Eagle) but it was unreachable. How come a 24X7 available number can be unreachable? Their availability is fairly good. However, I got no communication from Indian Eagle either. This needs to be sorted between Indian Eagle and Etihad that who is at fault.

3) Continuous Issues:

a. On contacting Customer Relations team of Etihad Abu Dhabi on 9th April by me via IndianEagle staff, I was promised a call back on my Indian number to resolve this issue but no callback.

b. No tickets till May 1st week as a replacement ticket for going back to the USA. And as expected it is a lockdown. To avoid it I had to buy a one-way ticket on Air France, and I had no problems during the flight. Of course, due to last-minute purchase ticket was expensive and so far, I am bearing the cost difference.

4) Loss and Damages:

a. So far, I am only being offered to get a full refund of $573 but that does not cover my financial and time losses due to this incident and terrible service of Etihad customer service and customer relations. Details are shared in point 4(b) below.

b. Please take a note of claim, I am seeking from Etihad:

i. $915 single way new air ticket on Air France due to cancellation and no availability of flight before May 5 on Etihad.

ii. $35 Train Ticket from Chicago to Toledo on 8th April got wasted due to flight cancellation.

iii. $75 Multiple to and fro from Delhi airport to my home.

iv. $5000 for frustration, agony, inconvenience, waste of my time, contradicting statements on reason/date of cancellation, and bodily injuries (Images will be shared with the right people) to my health condition I caused to myself due to lack of communication from Etihad and IndianEagle resulting in this incident.

v. Total of USD 6030.

I wanted to file a very serious complain regarding my recent trip which require your attention,

There are numbers of bad experiences I had in my recent trip from Ahmedabad (India) to Atlanta (USA) on 5th of Feb. 2022., I wanted to file a serious complaint against Etihad Staff for treating me very badly and for delivering most disagreeable experience.

Note that I am USA legal resident even though I have been treated so badly by Etihad staff.

1) At Ahmedabad (India) Airport we have to stand in queue for Two and half hour to get our boarding pass (you can verify CC footages)

When I went to submit my check in luggage and to get my boarding pass – Officer on duty asked me to see my passport which was fine but he asked my legal documents and proof of residency in US, photo ID of US as well as my residence address in detail (He was not authorized to ask my personal information and it was illegal – That is duty of immigration officer not airline employee)

I asked him that why are you asking such detail which are not required?

To show his authority he issued me boarding pass with special marking for Security surveillance for harassing me throughout my trip. (Please find attached my boarding pass)

Because of that special code SSSS I have been treated so badly during my entire trip by Etihad staff,

2) At Abu Dhabi Airport during security check – I have been separated by Etihad staff and they told me that I need to go through special security check procedure, They asked me to wait in another room and someone will give me further instructions, they have treated me like a criminal, They kept me waiting for 45 minutes in anxiety, I have been searched thoroughly and I have been through extreme level of offensive experience without any reason,

To be noted: this was done by Etihad staff not from any US officers.

“I have been discriminated and harassed by Etihad Staff without any reason or any clue”

3) Abu Dhabi to JFK : I have been informed by flight attendant that they don’t have my VEG meal request in system and they may not provide me Veg. Meal _ I informed them that I called Etihad directly to book my trip and clearly mentioned about my special request of Veg. Meal & finally they gave me veg meal by obliging behaviour, which was ridicules.

4) JFK to ATL : our flight was supposed to leave at 6: 30 pm but due to internal problem with Jet Blue our flight took off at 8:30 Pm delayed by two hours and due to that we have to cancelled our further plans with some financial losses.

I am frequent flyer and using services from different airlines including Etihad – I am member of Etihad from 2017.

I hope you will take this complaint very seriously and take all necessary action required to maintain your brand reputation.

Anticipating your prompt response.

Booking reference: JOGRSF

Booking date: 5th Oct 2021

Travelling from: Sydney to Abu Dhabi to Dubai

Booking reference: XVGNBE

Booking date: 21st Oct 2021

Travelling from: Abu Dhabi to Karachi

I recently booked flights for myself and my family with Etihad traveling from Sydney to Dubai.

Initially, I had booked my flights from Sydney to Dubai.

However, my plans changed  where my wife and kids were required to go to Karachi and not Dubai.

Since we were flying from Sydney to Abu Dhabi and then catching a bus to Dubai, I proceeded with buying tickets from Abu Dhabi to Karachi hoping to avoid the bus service from Abu Dhabi to Dubai and instead checking in all the way from Sydney to Karachi. So I proceeded to book 3 tickets from Abu Dhabi to Karachi.

Since I had two tickets, I was unsure that I may not be able to check-in my wife and kids from Sydney all the way to Karachi to ensure their luggage would safely arrive in Karachi without having to checkout in Abu Dhabi. 

I called Etihad call centre on 18th November 2021 @ 12.49pm (Sydney time).

I spoke to someone at Etihad call centre and explained to them the situation that I had two booking reference numbers and that I wanted to ensure we would get the boarding passes all the way to Karachi from Sydney without requiring us to check out at Abu Dhabi.

The person on the phone assured me that my wife and kids would get the boarding passes for both the tickets in Sydney itself, ensuring that luggage would go all the way to Karachi and the team at the check-in counter will be able to link the two tickets. She confirmed that my wife did not have to go to Dubai or check-out at the Abu Dhabi airport.

On the day of travel, when we arrived at the airport, after waiting for several hours to check in, we were denied from boarding the flight.

The guys at the check-in counter said that they cannot issue my wife and kids boarding passes for Karachi and luggage will not be sent to Karachi.

My wife and kids would have to check out with their luggage at Abu Dhabi airport and check-in again with the luggage for the Karachi flight.

This was completely different from what I was informed over the phone when I called Etihad on 18th November.

Checking out at Abu Dhabi airport required that all passengers had the required visa. My wife was travelling on a Pakistani passport while my kids and I were travelling on Australian passports.

Australian passport holders get visa on arrival, so that was not an issue. However, my wife’s passport required a visit/transit visa.

Since I was assured that checking-out at the Abu Dhabi airport will not be required, we did not organise a visa for my wife.

Had I been informed correctly that this would be required, I would have organised the visa before hand.

Please review the call logs from Etihad to confirm the accuracy on my statements.

I strongly believe this debacle could have been avoided if I was provided with correct information over the phone.

I have spoken to Etihad customer service, and I have been provided with an option of a Etihad travel bank voucher where I can use the funds for a future Etihad flight.

However, given the issue stemmed from incorrect information provided by Etihad personnel, I am kindly requesting that I am refunded in full instead of a voucher/Etihad bank option as I am not planning on using Etihad ever again. Customer service was not providing me with a refund. I have asked to speak to someone senior to discuss this further. They said that someone will call me, but no one has reached me as yet. 

I must say, we were traveling after a period of 2 years. 2 years since we last saw our parents, and siblings. 2 years since our parents and siblings had seen us.

The emotional distress of being denied and being sent back home caused single handedly by a communication error from Etihad personnel was excruciating.

My wife and kids were in tears at the airport after being denied. We had to contemplate, if we should still go ahead leaving my wife behind in Sydney while the 3 of us travel ahead.

Not only did we have to find our way back home with all the luggage from the airport (a 40 minute journey), I had to scramble and stay up till 3am to find another flight to get us to our respective destinations.

There was a possibility that the airfares would have been too high for us to travel at all. 

The anxiety, angst, distress and pain, all of which could have been avoided by providing us accurate information, especially in the current times where the travel landscape is changing on a daily basis.

I am merely requesting that I am refunded in full at the earliest convenience please.

I am not interested in Etihad travel bank voucher, as I am not willing to travel via Etihad again, based on our last experience.

Please find below my booking reference numbers: 

XVGNBE & JOGRSF

Booking ref XVGNBE has been refunded. However, JOGRSF has not been refunded.

Please note that I had sent this email to [protected]@etihadguest.com on 10th Jan 2022. They responded saying that they do not manage refunds. 

I have also sent an email to [protected]@etihad.ae on 14th Jan 2022, however, I am yet to receive a response.

Your website and your Mobile app is not going thru well. It does not come back with the result.

I am chasing for my FREE EXPO tickets and when i put the PNR number and last name correctly, it is saying not found.

I tried thru mobile app too, your Web designer needs to sort this out.

I would say very poorly designed website this is.

Company like Etihad cannot have such error creating websites.

There is definitely some glitch in the system especially in the backend scripting.

i lost all the impressions using your website.

Returning flight from Abu Dhabi to Glasgow via Schipol. I hadn't checked our two suitcases in online but did so at airport. I was charged 4680.00 dirhams for two normal cases both under 23kg. This is a ridiculous charge and as it took so long for staff to charge me I didn't have time to argue as my husband and I had to run to get through security an to the gate.

I logged a complaint on 4th January and received reply with case no [protected] and that someone would be back to me within 28 days which has now passed and no word.

I bought two tickets -for my girlfriend and I- for a flight and when I see my account I noticed that Etihad charged me twice, in two different days -29th and 30th- and cities -Abu Dabi and Sydney-.

My bank said it is the fault of the airline and they can't do anything. I tried to contact the Airline by their call center, sadly without any answer.

Flight Booking Reference No: ZBZOKV

CRM: [protected]

1. I had booked Etihad Airways ticket : ZBZOKV on Etihad Airways Website using my Credit Card on 24/11/21 (ANNEXURE 1)

2. On 9th Dec 2021 I received an email from Etihad Airways that my flight had been cancelled (ANNEXURE 2)

3. As I had to travel urgently to the USA, I booked a fresh Ticket by American Airlines for the same route (ANNEXURE 3)

4. I sent a request to Etihad Airways requesting a full refund as cancellation of ticket was done by Etihad Airways and not me (ANNEXURE 4)

5. I received an email from Etihad on 15th Dec 2021 that a case had been created

6. I sent another request for refund to Etihad on 26th Dec 2021 requesting refund.

Till Date Etihad Airways has not refunded my money. I have sent numerous feedback requests on Etihad Website requesting the same and till date I have not received a satisfactory reply. This approach from your side amounts to harassment and I have to spend unnecessary time and effort to connect with you.

I request you to please look into the case and arrange for refund of money immediately.

14/01/2022. Unable to board FlightEY431 at Phuket Airport due to my PCR test 72 hour time limit having over - run. Offered no help or advice merely a telephone number:[protected]. Many attempts to contact the number failed and a visit to the Etihad office in the Phuket terminal, which was closed, only provided the above phone number taped to the office window, Further attempts to contact the number were equally futile.
Had no alternative but to book and pay for new flights to the UK on 16 Ja.. Feelings of frustration and stress were generated, to say nothing of the cost of phoning and additional expenses of hotel and PCR testing.
Etihad prides itself on its customer care and service - not on this occasion!
I have flown with Etihad, regularly since 2007 and been a Silver Guest for years. I feel thoroughly disappointed and let down

REFUND
- Refund due to covid flight cancellation available since 28/7/2020. I only discovered on 31/10/2021 I could get refunded, 15 months after being eligible., but your services never advised me, I randoly discovered it.
I only got given the option in May 2020 to get a travel bank account.

- 30.10.2021: refund requested and advised to wait 45 days and that my request was approved,
- 15.12.2021: Called back Etihad to get update for refund from travel bank account and was advised it hadn't been started

Called once a week every week until today and was told that refund wasn't done yet, that I would be called by a supervisor within a day. But still nothing.

In parallel, I booked another flight ticket to France or July this year and it was changed by your services. With thenew change, you were expecting me to wait close to 30hrs between 2 flights whereas originally the same wait was 2 hrs. I had to call you back to change entirely the ticket, with the officer not being considerate and not willing to help, complying at the end after insisting. No one offered a hotel room nor to wait in a lounge... very poor service.

50% of the staff I talked to on customer service line was actually rude and not helpful at all.

I require a respond, my refund and an additional compensation

Etihad ticket(s): [protected]): Aljasser, Maan and Hailah
Etihad Record Locator: CFQOGV
mytickets.ae Record Locator: HJJAHI

Original Departure:
EY316 RUH on 23 March, 2020; EY 101 AE to JFK (economy Z)
Original Return:
EY 100 on 06 April, 2020 JFK to AE; EY 2357 AE to RUH

Flights cancelled due to Pandemic. Further travel restricted indefinitely.
Requested refund through mytickets.ae
Refund Application # 8649234 approved on17 Nov, 2021 and money transferred to mytickets.ae via GBSS on 21 Nov, 2021

27 Nov, 2021 email from mytickets.ae: " we have not received any response from airline"

04 Dec. 2021: Field request (YAEQWB) initiated by Etihad Airways

09/10 Dec. mytickets.ae communication: "the response from airline has not yet been received. A response from airline regarding the return is still pending"

20 Dec, 2021: Etihad (Salman) requests field team again to look into the matter

04 January, 2022 Another request

09 January, 2022, Another request

Etihad Airways Consistently confirms that refund money was transferred to mytickets.ae and my tickets.ae consistently claims that they have had no response from the airline.

Many hours have been expended waiting on hold and corresponding with both the airline and the agency (mytckets.ae) through which the tickets were purchased. Thus far, there has been no resolution or receipt of refund and it's been close to two years!

Booking Reference: QABOYH
Never experienced or heard of such poor service from any of the carriers in my life. Noone would believe a Senior citizen traveling alone in a wheelchair had to go through this kind of worst experience just because of your people at the airport and customer service? Etihad made the journey miserable (Before and during the travel).

Writing this email to let you know the troubles including financial losses, we have been through after ending the trip on January 12, 2022.

1. Customer support agents misguided us throughout the journey. The airline to the final destination did not take the complaint as told by Eithad agents. Even my mom who is aged, taking medicines regularly and tired of 3 days of continuous travel, waited in the airport and begged for the baggage missing report but they did not give. Even when she called Etihad, your people also did not respond or guide properly except asking us to register missing baggage complaints online.

2. Called Etihad customer service and raised a baggage claim on January 12, 2022, again spoke to customer service, received an email response on my claim on January 14, I provided the clarification on the same day. Since then we sent many follow ups, called and spoke to customer service many times, each time they say, escalated and will get the luggage in 2 days. After that no update.

3. Last night, we were awake until 4am EST (US), calling and talking to different departments, and finally got in contact with the Etihad COK airport baggage handling department. Don't know why we need such people who cannot offer any help, keep telling us we can't help, we will not help, not ready to check on the issue even after messing up the complete journey. Sorry to tell you that these kinds of people will ruin everything for you..

Still we don't know where the baggage is and when we will receive it? Lot of stuff in the baggage is very important to my mom and she actually has had some of the items for so many years taking care of it with utmost care and love. The mental pressure and pain caused by your people during her journey had already made her so weak, now waiting for her most valuable items in her life is making her tired and sick day by day. Please help us at the earliest and have the baggage delivered to her at the earliest.

I cannot put all the issues we have gone through in the email because I might need at least 50 pages to complete the story.

Kevin Becker started talking to me on Facebook dating apps in June of 2020 he started off as seeming like a nice kind person but as time went on he was using the fact that he is an Ethiad Airways pilot and guys like him are the best out there. The bribes started that he needed me to pay for his ticket to Fly out and making up stories that he was robbed to pull at my heartstrings. He was using his uniform and his position of power and bribing me while he was supposed to be preparing for a flight. I think this pilot is doing a real injustice to the airline and misrepresenting the airline and the airlines' morals and values. I will attach further documentation of the situation this has happened three times with him trying to bribe me. This would also fall under as fraud. He flies flights from Abu Dhabi to Frankfurt and other parts of Europe. He is in the UAE part of Ethiad. Make and example of him to make sure this does not happen to anyone else.

Hi

This refers to my flight booking reference EXSPHB of Etihad Airways for business class travel on 25th Jan 2022.

I have been calling airlines office every day from the start of 2022 with a request for the cancellation of my ticket, and neither the ticket is getting cancelled, nor is anybody able to give me reason of the problem.

At first, I was told that action will be taken by the concerned department in 24 hours or I can check after 24 hours. Years that 24 hours became 24-48 hours and today it changed to 24-72 hours.

My biggest worry is that the airline should not call it no-show as the flight date is after five days, and the airline should not say "no refund"

Nobody at the customer care is giving any email ID and that is a big issue for me

Can somebody help me please.

many thanks

Anish Goyal

I have booked ticket to my daughter traveling from Singapore to Qatar via Abudhabi. During booking they charged but didn't issue the ticket. I called call center and they said it will be refunded in 48 hrs and call center did the booking again and issued ticket and deducted the money again.

I have been asking for refund since they took 2 times the flight charges since 23rd October 2020. I had made 100's of calls and every time they are asking same documents. They are conforming that they received but after 2 days when I call again they are asking the same documents. It's been more than 3 months now without any refund.