Etihad Airways
Reviews and Complaints

I would like to bring to your notice regarding my travel with Etihad.
I had a very terrible and stressful experience at the etihad counter travelling from Hyderabad to Abu dhabi on 14th January 2022 by EY275.
I had old ticket for me and my wife for 2020 which was cancelled due to covid and I was informed that this can be used later when the situation improves.
I had rebooked via etihad booking call centre online for me and my wife in name DR. Syed Basharathullah Hussaini and Dr. Syeda Humaira Soofia for 14 January 2022 Hyderabad to Abu dhabi EY275 the tickets were confirmed copy of which I am attaching.
When we went to the checkin counter we were informed that system is showing only one ticket in my name Dr Syed Basharathullah Hussaini and there is no other ticket for my wife. Despite having confirmed tickets I was given one boarding pass which I informed them to cancel as I cannot leave my wife alone and go. Both of us are doctors working in Abu dhabi for 27 years and I am holding golden visa. We went through too much stress at airport and had to book tickets with Emirates to reach UAE as we had to join duty inspite of having tickets with etihad.
I want the management to make enquiry where and who was responsible for this mistake. I want etihad to refund all my pending 3 tickets booking reference GMBMNC or refund me money of the extra ticket I bought from emirate. I hope and expect the management of the reputed airline to take this seriously and comply to my request.
Regards
Dr. Syed Basharathullah Hussaini
[protected]

My wife and our one year daughter travelled to pakistan from london on 23th september 2021 and their return ticket was on 10th feb 2022.
I received an email from etihad airways that the flight has been changed and now it will fly on 9th feb 2022 from lahore to london via abu dhabi.
Initially when the ticket was booked the stopover time at abu dhabi airport was only 2 hours.. but now in the new flight the stopover time is 10 hrs at abu dhabi airport.
I have already told etihad customer service that my wife is carrying a baby and it's almost impossible to spend the whole night at abu dhabi airport with a toddler who is hardly one and half year old.
I humbly would like to request if you could please arrange a hotel room or a place where night can be spent easily, it would be highly appreciated.

On 6th and 7th January, Etihad took 2 separate 'false charges' from my bank account, almost totaling 4000aed. Over the past week we have used our own money to constantly ring etihad, who admitted it was a false charge and a soft charge. They then said we would be refunded within 48-72 hours, which never happened. Endlessly told we would have a call back, not one of those has been followed up, there is no way to formally complain. This is unacceptable leaving a family without money for over a week and it looks like no hope of getting our money back any time soon.

Azad AMARSHI (Mr) and Indira AMARSHI (Mrs) - Our flights EY 289 connecting to EY 25 were cancelled on 16/5/2020 due to covid
Etihad promised us to rebook us on the same sector with a compensation of 400$ and 5000 airmiles
Since April 2021 we are trying to reschedule our flights. Etihad call center do not pick the phone up or if they do, they pretend not to find our booking and asks us to call back later
This saga was going on for the last 4 months. We emailed the airline several time and wrote to them in frustation

Dear
I am frequent flyer from Pakistan Saudi Arab /Dubai

it was first and last experience to travel from Etihad airline I was booked ticket [protected] Karachi to Abu Dhabi every thing was fine butt airport staff told us that you are offload with out any reason we contact with Etihad air supervisor but this refused to give us any reason to refuse to travel almost 40 person are the victims on that dat you can check your record all people are requesting to plz give us reason to refuse to travel

front off me he issued almost 40 boarding pass to some people are not on counter and take all these boarding pass to inside its same that they volunteer refuse us and sell these boarding others passenger
I just record my incident that the representor of Etihad airline is a creating problem for passenger

these are the people that make trouble for passengers its also devalue Etihad air line

MR Jarry
Mr Khali Ameen
MR XYZ

Hello Eithad,

Iam sricharan chilukuri travelled from Hyderabad to Washington D.C on Jan 7th, 2022. As soon as I arrived Washington D.C(IAD AIRPORT), I had a delay when collecting my luggage. I had a flight at 6.04 pm to Charlotte from Washington D.C. As it was getting late, I didn't collect my luggage at Washington D.C. I want the luggage to be delivered to my residential address. Please kindly help me getting my luggage. I will attach all my credentials like address, flight ticket to this mail.

Thanking you

Contact No. while in the UAE [protected]
email address:- [protected]@hotmail.com

My name is Joseph Smith and I travelled to Abu dhabi with my wife Marion on 06/12/2021, (Flight ref. VWVOMG). A few weeks later, we were tested positive for covid and were quarantined for ten days. I tried contacting Etihad and eventually got the details as what to do. I sent the details and PCR test reports to Etihad, and we were able to change our flights back to the UK to a later date. We were given a Number ([protected]) to ring Axa insurance to claim the quarantine compensation, but when you call it, it asks you to press a number for claims, when you press it, an answer machine message speaks in a french Language, and then leaves you waiting to no end. I have called Axa in Abu Dhabi and they can only pass on this useless No., saying they can't do any more to help. This has been a terrible ordeal for us trying to speak to a real person to help you get anything done is a total nightmare.
Yours sincerely
Joseph Smith.

I bought a Abu Dhabi-Zurich flight for 10.01. Flight was canceled last minute and re-booked on 12.01 without asking. Date was not suitable so requested to rebook on 09.01. Etihad asking for new charges (660 Aed) and that is difficult to understand since the cancellation was initiated by Etihad, not me.
The payment was done but Etihad system error asked me to pay a second time and the first amount would be refunded within 7 days... Transfer was confirmed by my bank...
Etihad seems to enjoy the transfer of its internal mismanagement to the customer.
The last time I am taking this airline and I will let know about this type of misbehavior around. Shame

I am Etihad Guest bronze no. [protected] and my daughter is a family addition to this.
I had booked a return ticket for her Bah - Ord - Bah. Please see the attachment. She had initiated the ticket and it is the return journey I am complaining about. (Chicago to Bahrain).
This flight was rescheduled three times. On the last reschedule the transit time at Abu Dhabi which was initially 2.5 hours, increase to 11.5 hours.

I understand that things change, and some things are inevitable, but there were no transit facilities offered for these 11.5 hours. My daughter was expected to sit or stand for 11.5 hours after a flight of 14 hours.
Forget about lounge facilities, she was not offered even water and was expected to buy her own food.

The solution offered by the call centers on phone was to upgrade to business class or pay for a lounge (this is only valid for 3 hours)

Out of desperation, I booked her an airport hotel in Abu Dhabi.

I am a frequent flyer of many airlines and even the low-cost and budget airlines offer better service.

I am attaching the initial ticket, the rescheduled flight, the boarding pass as well as the hotel booking.

I am expecting a response from the airline.

In anticipation.

Dr. Sanjay Gupta
Head - Surgical Service Line
American Mission Hospital
P.O. Box 1
Manama, Kingdom of Bahrain

Etihad offered to give credit if a customer paid in money to their travel credit account so if you put in £1000 you would get up to £1000 in credit making a balance of £2000. I won't be able to travel & have asked for my original credit amount back which I consider my money but they have refused. There is nothing in the T&C that states that they will not refund you.

I have booked tickets through n agent for 6th Jan 2022,
From Delhi to Abu Dhabi EY 211, 6th Jan 2022
From Abu Dhabi to Toronto EY 141, 6th Jan 2022.

Agent has given Booking Ref: GGSQA for both these tickets .

No PNR or Ticket number has been given. Agent says that PNR or Ticket number will be given two days before date of flight.

Please confirm whether booking is genuine.

Please send reply to [protected]@gmail.com

Hello

Dear Etihad !

I have a problem with a payment that occured with a booking on Etihad french website.

6/11/2021 - 1st try : So I tried to book a flight on the 6/11/2021 (CDGMEL : 13/12/2021-21/05/2021) but at the payment (with my VISA x-2963) process a problem occured on the website. The booking didn't get through and I didn't receive any email from Etihad.

7/11/2021 - 2nd try : So as it didn't work, I retried the next day 7/11/2021 to book again the same flight but this time I paid with my MASTERCARD x-2087 via Paypal (transaction number=8P312330WF7379159) and it succeeded. So I received this time a confirmation email with my booking reference=RXIUIB / ticket=[protected].

08/11/2021 : But the next day 8/11/2021, I received a notification from my bank that my account was debited for the 1st try (attempt on the 6/11/2021 with my VISA x-2963) and I didnt receive any email from etihad for that.
So now I have been debited 2 times 1432.48 Eur for only 1 trip.

Can you help me please ?

Kind Regards

I am writing to express my disappointment and dissatisfaction in your service. I had booked to travel form Kochin to Ireland via Abu Dhabi and London (please find flight details attached), however as I attempted to check in 2 and a half hours before the flight, I was advised by the staff at the check in desk in Kochin airport that I would be unable to travel as I do not possess a UK visa. They informed me that in recent days, other passengers had been refused travel for the same reason. I told them that I knew I could travel transit via UK with my Irish Resident's Permit (IRP) card. I have a stamp 4 visa. They assured me that without a UK visa I would be unable to travel, stating it was a new rule. I checked on the uk website - https://www.gov.uk/check-uk-visa/y/india/transit/republic_of_ireland and there was no evidence of this.

I then contacted the travel agent who I had booked the flight with (details as attached)-he spoke with the staff at the check in desk and assured them that I would be granted entry with my IRP card. They were adamant that I could not travel and would need to arrange another flight. I had already spent approximately one hour trying to sort the situation. My travel agent arranged a flight for me with Emirates, with transit via the UK also. I travelled back to Ireland with no issues or questions about my visa.

As I'm sure you can imagine, this was extremely stressful and upsetting for me. I had travelled to India to see my parents for the first time in 2 years, at short notice as my father had become ill. I left my husband and 2 young children at home in Ireland, and was anxious to get back to them after being away for 2 weeks. I also had work commitments in Ireland, having to attend work as a nurse in the HSE on Tuesday the 7th of December. The staff in Kochin were not helpful at all, and clearly weren't aware of the current travel rules. This was very distressing and having to book another ticket at such short notice was expensive and very inconvenient. As previously stated, I travelled home with Emirates with no problems using just my IRP card in the UK.

I suggest that your staff are informed of the most up to date travel rules and are more accommodating and sympathetic to the passengers travelling with your airline. I expect a full refund for my flight.

Look forward to hearing from you,

Kind Regards,

Nimmymol James

Airline canceled the trip and held the money for nine months now in what's so called "Travel Bank Account". informed airline that I want a refund and I dont want my money to be held infinitely in travel bank account. Airline is adamant that it will not refund. Ticket was purchased from the airline and the cancelation of trip was by the airline.

Transaction ID: 223698
Ticket Number: [protected]

Dear Sir/Madam,

I trust you are well?

My clients booked ETIHAD AIRWAYS tickets through my travel agency. I pre-paid for seats once the tickets have been issued and directly on the airline website.

The airline cancelled the flights and I refunded the clients for the fares/taxes. The airline now refuses to refund the pre-paid seats (ZAR1162.00 per person)

ELECTRONIC TICKET LIST BY *HTE
NAME TICKET NUMBER
>*TE001· SWANEPOEL/GERHAR [protected]
>*TE002· SWANEPOEL/SUSARA [protected]
REF# Booking reference
LZXJWZ

Many thanks.
Riaan Goosen
OWNER/MANAGER CLUB TRAVEL
+[protected]
riaan.[protected]@clubtravel.co.za

Me and my family were flying from Ahmedabad to Frankfurt via Abu Dhabi.
Date 05.09.2021
We already had submitted RCPCR test report (negative), which were not older than 24 hours.
Etihad staff members have forced us to pay 14, 000 INR. for further RCPCR test, which were not required, (and said we must do it again at transit) before giving our boarding pass. And after asking, they replied, it is compulsory at transit to do again RCPCR test, doesn't matter our test report is valid or not.
We asked if we pay at Abu Dhabi, Etihad staff answered, no you have to pay here only. They were not going to give us boarding pass before that.
I am attaching my ticket, Test reports and also a Receipts of that amount which were taken from us forcefully. And also they didn't do any RCPCR test at Abu Dhabi airport. They only did rapid test, which was actually that time not required/
After complaining lot many times on lot many different ways finely they sent me an email with wrong calling name, that they will give us money back within 14 days. After 14 days we have not received anything.
I am attaching also that emails here.
Also I want to inform you, that like us they are doing this to each and every passenger. So think how much money they are making for doing rapid test. I feel, it is big fraud. Please take a look in it.

Thanks and Regards.
Neha Mehta

15/12/20 to 31/12/20 Holiday to Maldives booked through an agency. Etihad flights and separate accomodation.
21/12/2020: Arrived at our resort at You and Me Cocoon resort. We were given a liaison person (Nishan) a.k.a the butler. We gave him our return flight details when he asked for them (23:45 30/12/2020 from Male international flight number EY279) and we asked him to check that we had all the necessary paperwork to travel home with. We were told that we did not need a COVID PCR test to travel back with Etihad airways.
We received no correspondence from Etihad airways and we checked on the website. Advice from the website (screen shots attached) included asking for the user to insert the destination airport into a box to get more specific information. Beneath this box then instructed us on what to do. We were flying back to Manchester so when the advice beneath detailed that "if flying to London" then a PCR was required we did not think that we needed a PCR test to travel because we were flying to Manchester and also the travel corridors were open from Maldives and Abu Dhabi therefore we were not required to isolate. This together with a changing tier system in England to have essentially locked down London meant that we were confused and so we asked the resort to check with the
2 / 14
Rebecca Wockenforth complaint against Etihad Airways Airlines case 9544257
airline for us as our telephones would not work on the resort. We were told that we did not need a PCR test.
30/12/2020: Arrived back to Male airport from our resort to check into our flight. We were turned away immediately because we did not have a recent PCR test result. All I had was the PCR result we obtained prior to leaving the UK and they would not accept this. Etihad pushed us to one side and refused to help us. We managed to find a man at the airport who let us use his phone for a fee so that we could call Etihad and rebook the flight back home on the next available flight on 01/01/2021 at 23:45. As a paediatric doctor I needed to get home for work purposes. Unfortunately then everything became worse. We were told by the men at the airport that they could take us to a hotel in Male where we could stay for the night then they would take us to get a PCR test in the morning. It was very late at this point and we were desperate so we went with them as we had no alternative hotel and neither of our phones would work so we had no way of booking anywhere else. Etihad had essentially abandoned us. We were taken to the Noomoo hotel. I felt incredibly unsafe there and cried all night. Using their wifi we managed to book another resort for the 31/12/2020 (Bandos resort).
31/12/2020: PCR test complete at MedLab Diagnostics in Male city. Transfer to Bandos resort until 01/01/21 when we managed to get to our flight and come home.
I assumed this would be covered under our travel insurance policy with Natwest- they informed us that as Etihad was clearly to blame, we had to contact them and make a claim.
I called and emailed Etihad mutiple times using their "feedback" resource detailing the problem and they finally ended my requests for reimbursement of extra expenses on 23/3/21 by saying in an email that the matter was closed.

I booked my tickets in January 2021 for travel from Toronto to Cochin on 2nd December 2021 and back on 7th January 2022. A few days ago (15 November, 2021) I was informed by Etihad that my flight EY 281 (Cochin - Abu Dhabi) was cancelled and that I need to reach out to their Contact Centre.

Etihad's Contact Centre informed that there are no flights/seats from Cochin to Abu Dhabi for months and that I should look for other alternatives or ask for a refund. Finally after hours and days of waiting on their Contact Centre phone lines, I was asked to fly from Mumbai (BOM) to Abu Dhabi and that I will have to arrange my travel from Cochin to Mumbai (1500 km).

At the same time, there were other travel options from Cochin to Abu Dhabi (e.g. via AI699) available on etihad.com, but they were not willing to provide that option.

Since then I have been following up with Etihad, on Twitter/emails/calls/LinkedIn (they even promised to call back), but there has been no response from Etihad.

This has been my WORST TRAVEL EXPERIENCE ever and the WORST AIRLINE I have ever dealt with.

I believe that if not anything else, I am entitled to air fare from Cochin to Mumbai. I was charged for travel from Cochin to Abu Dhabi and now if Etihad has cancelled my flight and booked me from another airport, it is their responsibility to provide for my travel to that airport.

Hello,
We have been trying for to make contact with Ethiad for the last 3 days to deal with an issue with regards to our flights and our travel Bank.
On the 1st occasion I got through to someone who was not able to deal with the issue and said he would put me through to the correct person. I waited 2 hours on hold and gave up.
My wife has tried again on 2 occasions over the last 2 days. Again the same outcome - 2 hours waiting on both occasions and no help.
We are at a loss what to do? Is there any customer service in Ethiad?
Regards,
Jerry Kelly [protected]

I hereby wish to lodge a complaint regarding the partial refund we received as a result of ITEHAD's change to its flight schedule for flight EY0601 that was originally meant to depart from Cape Town at 15.30 on 1 January 2022.

As a result of the email received from ITEHAD I phoned the ITEHAD's call centre on 24 November 2021 and managed to get through to the one in Egypt. I spoke to one of the consultants by the name of Nadia who confirmed that the ITEHAD flights would no longer be flying to Cape Town.

I enquired about a ticket refund because of the significant change to the flight schedule and the consultant confirmed after she consulted with her superior, that we would be entitled to receive a full refund, which I accepted and which the consultant duly processed.

I was therefore shocked and disappointed when we were refunded R990.75 for each ticket (x5) but the purchase price of each ticket was R4 999.00.

I therefore request payment of the full purchase price immediately since cancellation was as a result of the significant change to the flight schedule, and through no fault of ours.