Etihad Airways
Reviews and Complaints

I whas offered to buy 2 extra seats on my flight EY 77 to Amsterdam the 23 th of november. The mail showed a map on which i could choose the row. There where only 3 to choose from so I suggested the rest of the plain what full. I payed for two extra seats( row 29), but when I entered the plain it whas nearly empty and everybody could sit where the wanted . I think i have been misled by the map . I complained in the plane and they took notice and i would receive a mail they promised. But up to now i did not receive anything. This is not correct . So what to do ? I want my €125 that i payed returned to my account. Regards .Anthonie Wielemaker

Subject: Booking Ref : UJQGEW : Flight cancellation and request for refund.
Etihad Guest Ref: 500030246144

My Etihad flight EY0281 from Kochi to Dubai (XNB via AUH) on Jan 02, 2022 was informed as cancelled on 15th November 2021 without rebooking.

The above ticket was booked on 24.07.2021 for Jan 01, 2022 travel COK: AUH: XNB timings 21.05: 23.50:01.50. Within 3 days on 26.07.2021, I got notification of cancellation and rebooking to Jan 02, 2022 COK: AUH: XNB timings 02.45:05.30:08.50. Now on 15th November 2021, I was informed that my flight EY0281 as cancelled without rebooking. The risk of peak season ticket price hike averted through early bird booking ended up with egg on my face. Airline industry is on recovering phase from Covid-19 mess and its ridiculous to see unreasonable rescheduling and eventual cancellation that too from prestigious national carrier.

I tried to reschedule online through my Etihad Guest Ref: 500030246144 which also ended unsuccessfully. The website is not allowing me to manage the booking - it states "We're unable to process your request We're unable to process your request online. Please contact us and we'll be happy to help.(GEN13)". Further I tried to refund which also ended unsuccessfully. The website is not allowing me to process refund request - it states "We're unable to process your request. Please provide valid information.(REF39)".

Now the weird part is, none of the customer service agents are reachable after trying continuously on landline [protected]. I have been trying to reach Etihad Customer Service since 12.35pm on 15.11 2021, however couldn't reach due to 2-hour hold time and frequent disconnections. Further I wake up on 16.11.2021 morning 3:00 am and tried continuously till 6:00 am which too ended up unsuccessfully. It's disappointing that customer is unable to reach the customer service agents that too of Etihad in artificial intelligence era. I had to recently cancel 2 journey bookings and 1 journey reschedule in 3 different airlines for me and family. I could reach the customer service agents of all the 3 airlines and process full refunds / reschedule without any hassle.

Etihad had put me in difficult situation. My attempt to reach one of the agents through live chat went unsuccessful as the agent advised/messaged to keep trying [protected]. Also I tried to reach the landline no [protected] which was a reception and was not helpful. It's very unfortunate as I am traveling from dubai in December 1st week and at such a short notice I am not getting return tickets. Tickets available are at sky high fares. Etihad is a national carrier and it's a matter of grave concern, that passengers have to face such an uncertain situation with no effective communication possible. My visit is inevitable and was planned months ago for my father's surgery. Hence, I had no other option than to book my return ticket in other airline at almost double the rates.

I would like to request my flight Etihad EY0281 full refund of AED 456.06 x 4 = AED 1824.24 + AED 467.76 Etihad Travel Bank Account Balance = AED 2292.00. In ADDITION, I request you to kindly consider the matter and provide me extra over tickets rates I paid for other airline (Ticket attached AED 4340 - AED 2292 = AED 2048.) If I had got through any one of the customer service agents I could have booked in flight Jan 02, 2022 COK: AUH: XNB timings 08.35:11.20:14.35.

Today on 22 Nov 2021 I got Travel bank voucher after deducting AED 16.00 (AED 456.06- AED16.06 = AED440.00) Tax x 4 = AED 64 for Etihads cancellation, as a fine for no fault of mine. Anyhow its not my fault that I couldn't reach any of the agents after repeated trials and live chat attempts to resolve.

Kindly look into the matter and do the needful immediately.

What happened?
Booking reference: VARZTK
Date of incident: 18 November 2021
Location: Mumbai International Airport
Desirable resolution of this complaint: Rebook flight to Chicago without any fare difference and charges

The old age parents (Age 71 and 66) with knee problem and diabetes and Blood pressure were traveling internationally and at Mumbai airport. They were at the counter 4 hours before the flight (2:40 am flight). They kept them waiting aside standing for 2.30 hrs with no one to help. Later when they were called the staff was rude.
They were not allowed to board the flight to Abu Dhabi due to different format of RT-PCR test report. The Etihad staff at the counter did not bother to take a look at my parents' documentation or answer any questions or requests and ignored them. My parents asked them what is the name of the person in charge but the lady in charge was not telling her name to them too. She was shouting at them.
My parents requested them multiple times to tell them what documentation they need but the lady staff finally abused, threatened and harrassed them at the airport saying that I will see to it that you will never board any international flights now on.

How were passengers affected?
They missed their next Abu Dhabi to Chicago flight. Their hotel bookings in US got cancelled. They missed the ceremony they were planning to attend. In India, they were forced to go home at 3 am in the early morning in COVID times. They had to find cab with all luggage without any help to get back to home at this early hour.
With all this trouble my mother's BP was shoot up, she had to go to doctor the very first day as the clinic opened up. This would have led to serious medical emergency.

What would I like Etihad to do to resolve my issue?
I am humbly requesting Etihad to give them next earliest flight within 4 days to Chicago from Mumbai without taking any fare difference and charge to compensate the trauma. And make sure that the staff does not cause them the problem and respect them while boarding the flight next time and provide them proper assistance.
Please respond ASAP on urgent and high priority basis.

My name is marilyn ashalatha joshua and had booked two tickets for my husband and myself from bengaluru to london on 17/11/2021 for travel on 27/11/2021
booking ref: tddkiq
ey 237/ ey 17

i have not received the confirmation mail and also the amount has not been deducted from my account.Please let me know if i have to re book or is there something you need to do backend?
urgent response awaited!

my mob [protected]
mail : ashalatha.[protected]@gmail.Com

Hi sir I have flight from delhi to abu dhabi then abu dhabi to london we travel in business class I have long stay at the airport in abu dhabi but they is no lounge for us where we stay there is no water no milk no food I have my family with me as well my kids 2 year old I have without food for 6 hour
Have saw my son and wife crying for milk my son got ill and left us in chill a/c I have paid for busines please contant me on [protected]@hotmail.com or [protected]
Thanks

In 2020 I did a reservation with ethiad to bangkok. Due to corona the flight was canceled.
Instead of paying of my money to my visa account ethiad deposit my money in a guest accunt and has to be used within 2 years. I wasnt happy but accepted.
Now in 2021 I found in october a special business fare from amsterdam to bangkok for around 1250 euro.
In mind that I have a deposit from 1100 euro I made the reservation. But when I finished with reservation
I had to pay the full fare without ethiad use my deposit money.
I called an agent and explain what happen. He told me no problem and canceled the reservation.
He explaind how to use the deposit money and told me that I have to pay only the difference with my credit card. So far so good.
When I tried to make the reservation it was not possible to use my deposit money.
The system did not accept the combination of the deposit money with credit card.
Called an agent again. This tkíme I had a very unfriendly woman.
She explaind me that I can use the deposit money only by do a reservation via an agent and the special offer is not available in her system.
But she told me that the special offer is not in her system and I have to make a reservation for a much higher price around 1550 euro.
So I want to wait until a new offer come up. I asked her wht happen to my deposit money after 2 years over.
She told me that the money that time is gone and there is no refund. Due to only 2 month left of the 2 years in march
I agreed to buy the ticket for around 1550 euro in mind that I loose my money in 2022 booking reference tzdtyp.
At this time the special offer was still available on ethiad web page.
I ask now what is that that I cant use my deposi mony via web reservation?
But therefor the agent can use it ofcourse for a much higher price.
Ethiad I am very disappionted about this behavior and forsure that was the last time with ethiad.
Instead helping me you make more money out of the situation.
Again I am very disappointed that I loose around 300 euro

Juergen rakowski

Hi there,
I'm travelling with infant next week on 17th of Nov 2021, I check Etihad website and there they says children and Infants must required PCT test to travel india and on there hand on Etihad mobile app they says children under 5 years are exempt

I'm hope to get it resolved ASAP.
Call on +[protected], if you need more information.

Thanks.

i bought the ticket from istanbul to abu dhabi flight on 10th NOv 2021 14:50pm,
the istanbul system was sooo slow waste my time of in the line waiting and once my turn they request 3100 TL (320 USD) for the middle bag not even 20kg, i refuse to paid but they said i have to hurry coz the flight is going, in this short time i have to force to paid orelse my belonging are not coming with me to the flight.

and the ticket it is USD 130 only but the laggage i paid 320 USD, that even more then if i just buy a new ticket, and unacceptable charging .

there have two UK passangers they have 3luggage and they argued with the checking counter, they allow them to check in, but me have to paid the 320 usd that is two much, even my stuff is just general cloth.

please contact my email
[protected]@163.com
or 00971-[protected]

many thanks!

10/11/2021
Booking reference number AKQPIB
Ticket Number : [protected]

I'm Dr.Allen Sibil.I booked flights from Cochin to London on Novemeber 19th 2021 and then return flights from London to Cochin on March 17th 2022.I wanted to cancel my booking due to change of plans.

Now I can't even find my booking on etihad Website.I wanted to cancel and obtain refund but unfortunately I can't do it.Please cancel my booking immediately and I want my refund confirmation as soon as possible.
Thankyou

I have booked my ticket with AWB no AFSWGG, LKBTAB From Hyderabad to Abu dhabi on 30th Sep 2021 for travel date on 13th Dec 2021. After 37 days of booking, today I got email that flight was cancelled. All my plans are collapsed . Now to book a new ticket almost 3 times of money I need to spend as ticket prices raised. May be that is the reason Etihad cancelled our tickets so that we will rebook tickets again and Etihad can get more money on booking. Till data I trusted Emirates and Etihad are very professional airlines not doing such these type of things but all the trust broken. Just cancelling the tickets and leaving it in the air is not an ethical business, an alternate ticket has to be arranged by airline in such cases. Serious inconvenience is caused because of I booked my flight with Etihad. I shall be very careful in feature with this airline.

This complaint is with Regards To Blackmail and fraud by Seoul airports Etihad office staff. Before the flight, I checked with the Abu Dhabi call center and checked the information of 40KG checked-in baggage + 2 pieces of carry-on in cabin baggage not exceeding 12 kg each + 1 piece of carry-on in cabin baggage not exceeding 5 kg. At the time of check-in at Incheon International Airport, check-in baggage of 40 kg was completed, but only one piece of carry-on in cabin baggage was recognized, I paid a checked-in baggage fee of 14 kg of the rest. Regarding the information confirmed in advance, he explained in detail to the Etihad Airport officer, but he strongly insisted that the consignment should be unconditional with the incomprehensible and gibberish story. There was no consideration to listen at all regarding the information received from the Abu Dhabi head office call center in advance as well as information which is baggage regulation-related business ticket. This is clearly blackmail and fraud. In front of the other check-in guests, so humiliated and embarrassed, In spite of that, I tried to give a correction. She strongly doesn't listen. In order not to be angry with the crew during the flight to Abu Dhabi, with great stress and embarrassment, humiliated in front of other guests. We need to have a discussion about this with the person in charge of this.

Hi,
I booked 3 tickets for myself, Wife and Son with Etihad Airways via Flysharp, only to find out Etihad Airways had cancelled our original return journey on 9th November from Islamabad.
This disruption has caused massive problems for us financially as we have had to pay extra £240 on top just to get a return flight which ended up being 3 days later. This change has cost me dearly in costs extra taxi fares, extra money required there and financial loss of earnings from work as I am now arriving later.
Flyway did not leave me much options due to there cancellation and amendment policy as any change would impact all my holiday prior engagements and PCR test bookings and taxi fare bookings.
We are now returning on 12th November from Islamabad to London this was our first ever bookings with Etihad and my son Owais shafi his first ever holiday abroad first time in a plane but Etihad has caused my family nothing but distress before we have even left on holiday. My wife leaves on Sunday and me and my son leave from London the Sunday after with our return flights together. I am a very dissatisfied customer at the moment, I have spoken to Flyways who are not taking the Etihad flight cancellation blame at all which I understand.
I understand Etihad complaints can be resolved via Resolver or via flight cancellation claims but wanted to email you direct to see what you can offer me for my losses?
Currently as a start £240 has been paid to re-arrange alternative flight
£160 for my Taxi fees for return date Uk
Not to mention the extra costs I will need whilst in Pakistan and the £280 loss of earnings due to having to take 2 unpaid holidays. I would like a resolution to all this as soon as possible especially before I leave on the 24th October from Heathrow EY12. Apart from the financial hit now they are saying no seats together for me and my son( he is already nervous at it is). I have spoken to somebody from contact centre no help at all no upgrade offer or looking after customer just bit of sympathy thats all.
Kind Regards
Mr N Shafi

Dear
My flight was today 13-10-2021
I book 3 tickets
Ticket mention name as per passport name front page and last page name
But counter staff not accept
She told me if you want travel pay $100 each passenger
I request no have money plz check my name in ticket same as passport mention
But etihad staff not allow
I cry with my kids
After I pay indian rupees 24000
I arrange money from another unknown person
But its very bad service from etihad staff in ahmemdab

Plz refund my money

I had an online booking of Abu Dhabi to Lahore on 19 November, 2021, which has been cancelled without any given reason. Adding to that, the customer service is extremely poor and highly inconvenient. I have been trying to reach out to customer care for the last 2 days but to no avail.
I want to rebook my flight to the most reasonable option available. Kindly, take the concern seriously and resolve the matter at the earliest.

We booked a once in a lifetime holiday to the maldives with travel republic to a water villa to relax and recover from the hard work in the nhs as a cancer nurse during the covid pandemic. We booked specifically a 1 stop flight ensuring that the time at the stop was as less as possible. This was for many reasons, with the most important that our son missed less schooling. We have travelled with many airlines and also yourselves.
We are quite upset and has spoilt a part of our holiday to come in october regarding this.
When we contacted travel republic we were informed we couldnt change this, I thort they just wernt bothered.
This was a special holiday and we booked the airport connection for important reasons and specifically requested this for important reasons and for the airport stop to be 6.5 hours is just too long.
We have enyoyed travelling with you in the past but this has spoilt it. I have booked this for my 37 years as a nurse in the nhs

My email address is [protected]@googlemail.com
I am mrs joanne holroyd
La33rh 4 parsonage close morecambe.
I am dreading the flight home as we will be tired and would like to sleep.
I would appreciate if you could consider the best way around this.
Thank you for your time

Etihad owes me a refund for a flight with reservation code: ATNOXS which was first addressed on January 27th 2021. I received an email on Wednesday, 30 June stating the following
"Information: Processed Full Rfnd To Ccvi6552"

I have since spoken to multiple agents on the phone and been told that the refund is DONE and I should check with the bank. I have done that twice and the bank confirms that no refund was made at any point.

The refund is for two amounts:
929.86 CAD - 170.82 CAD

I have also been given the following details:

Refund receipt: [protected]
2nd: [protected]

I understand if I was told that the refund is still IN PROCESS but I'm told its PROCESSED but I HAVE NOT received it which is what bothers me the most.

No proof of transaction was shared, no one at the helpline has any answers.

I tried making a two-way booking for my parents, the payment went through but didn't receive the ticket confirmation. So I did another booking and it was successful. As the amount has been deducted twice, I would like to request for a refund. Tried calling the customer care several times both in UAE & India, but no reply. Kindly guide me to request a refund.

Hi, hope you're doin well.
I flew Etihad on 22nd September on flight EY211 and EY17 from New Delhi to London via Abu Dhabi.
When I received my luggage at LHR, My sky blue suitcase was found open. Apart from that, it was badly bruised. The opening button was broken . I was not able to recognize my brand new bag, it was that bad!

I want to file a complaint for mishandling and bruising my brand new bag and need compensation on the same.
Please give me a call/ email me on how to proceed.
Email id: [protected]@gmail.com
Number: +[protected]

Regards
Saumya Sharma

I have taken tickets for newyork jfk via abudhabi from mumbai India EY205 Mumbai to Abudhabi 11/8/21 and from Abudhabi to JFK Newyork EY101 11/8/21 the flight was cancelled by Etihad airways Since 11/8/21 Iam trying customer care number and Mailed several times but since today I have not received any response for refund. Please do needful as early as possible.
Thanks

My Confirmation code for Dublin - Bangalore booking for 30th Dec, 2021 is HJOVHI. I have received an email with the information of rescheduling of connecting flight from Abu Dhabi.
As per the new schedule, flight EY 216 to Bangalore will depart at 19.45 hrs on 30/12/2021 whereas EY42 from Dublin will arrive in Abu Dhabi at 23.30 hrs on 30/12/21. There has been a serious oversight in rescheduling as there is no way anyone can catch a connecting flight that leaves before one's arrival.
I request you to look into this and suggest a suitable connection on the same day and route.
Secondly, my onward journey date has also been rescheduled from 18/12/2021 to 19/12/2021 which also isn't a happy situation for me as my short trip is further cut down by a day. I request you to look into my bookings and restore my earlier dates and plans.
I have tried calling up the number on the website but was unsuccessful in getting across. I have no other way of contacting the airlines. I would sincerely appreciate if my bookings can be sorted and my travel plans restored.
Thank you.