Etihad Airways
Reviews and Complaints

I travelled from London, Heathrow to Islamabad/Pakistan at end of April 2021 via Etihad Airways. My return flight from Islamabad to Heathrow was cancelled, and I was told that I would be reimbursed later.

My Etihad Guest No is [protected], and Miles balance is : 2839.

I want to find out how I can get a refund for my ticket which was cancelled from Pakistan to London in May 2021.

Fawad Muzaffar
+[protected]

Hi kindly am following up on two bags left behind by my client at abudhabi airport. I tried to get to you through your numbers but not going through .also am not getting feedback from the emails i have sent .
ticket number of the client is RVKMOB.hope to get your feedback the soonest. The incident took place on September 16th.unfortunately the luggage wasn't included in the ticket. And the client didn't have money to pay at the airport so she left the bags at the airport. We would like the bags to be transported to Kenya to the client .attached below the ticket of the client and pictures of the two bags she left at the airport .your assistance will be highly appreciated. Thank you

I have booked 4 return journey tickets with a booking reference number XLANCR through 'Etihad website'. The flights departing 16.12.2021 and returning on 15.01.2022.
I have got an email stating the change in flight schedule for flights from Athens and also from AbuDhabi and flight journey originally of 16 hours now with rescheduling extended to a whopping 70 hours and that's ridiculous.
We have two small kids and this will make our journey very difficult, also losing 2 very precious days because of rescheduling of flights.
I would like to go ahead with 'Cancellation and refund' of flight tickets. But I dont know how to do it, they are not taking up the phone(treid MANY times), on website I can do nothing via 'manage my booking' and now am in a fix.
Please resolve the issue!

Hello Sir,
Good Morning!
For ten day I have been trying to contact Eithad Airways on Phone No.[protected] but there is no response but only taped voice is running for hours on phone but no customer care agent answering the call. Is it the way Eithad Airline, A Government Entity of repute is running now and are not working to our satisfaction ?
Can you please tell me what is the position of my Guest Account No.[protected]. What is the amount in the account and how long it is valid. Please share all information.
Let me tell you that all other Airlines Emirates, Gulf air are running smoothly and they are responding to Customer calls quickly and resolving the issues also but what about Eithad Airways.
Can you please refund my hard earned money which you kept forcibly in the Guset Account when your flights to Delhi from Bahrain did not operate due to covid.
Looking forward to hear from you soon.
Regards,
Autar Koul
M: +[protected]/[protected]
E-mail:[protected]@yahoo.com

Sir, I purchased ticket CCJ-AUH-JED through clear trip on 23-02-2020 unfortunately flight was cancelled but until now I didn't receive my refund amount. My booking ref. is XBZ KNT & ticket number is [protected] my name is Hassain chelathodan. Clear trip says Etihad no yet process refund. my clear trip trip ID is [protected] Kindly do necessary action to get it refund.

Reservation number WJSXWT

Flight from Abu Dhabi to Chennai cancelled and rescheduled

Long transit in Abu Dhabi, nearly20 hrs. Need to talk to some one about this

My number is [protected] (UK)

Thanks

I booked a ticket from CCJ to AUH on 25 march 2020. The flight No ey257, PNR: CKHYFC and ticket No [protected]. I already sent request for refund and request ID is 9682617. I trying to get the refund more than one year. The cocerned staffs are very negative approach regarding this issue. I submitted all required proof including copy of the ticket. They send me a UAE tollfree for contact. How can contact UAE tollfree No? I booked the ticket in India and paid through Indian bank Dr card. So I request to resolve the issue and kind consideration upon me
Ahammed Kuttiparambil
Email : [protected]@gmail.com

I checked in my suitcase in Jakarta on the 15th of September for flight EY 475 to Abu Dhabi for a transit later on with flight EY 19 to Heathrow, London. I am very disappointed by the state that I retrieved my suitcase in London (16th September 2021, around 12:00). Not only was my suitcase given to me with a broken zipper which had been completely torn off, but it was also kept together without care by a single piece of rope. I had many valuables inside this bag including clothing, toiletries, a camera, and medication. Fortunately, my baggage did not seem to lose anything despite the fact that the suitcase was almost entirely open.

Although all the belongings within that suitcase are still intact, I do heavily believe that action is taken after this complaint is sent. This suitcase is what was going to be used for me to exit my managed quarantine to later move into my university accommodation. I have two large suitcases in total, the other is in fine condition, but there is no possible way for me to bring this suitcase around London- through trains, buses, etc- with the state and damage it now has. I am unable to leave my hotel room to purchase another as I am under a 10 day managed quarantine. If possible, I'd request that firstly, I get a proper apology from Etihad as I have yet to receive one. And secondly, something is done about my baggage. Whether this means I am given a new one, my broken one is repaired, I do need something done. I believe a refund will hardly work as I have no time to go purchase myself one under this quarantine lockdown where I am unable to leave.

Below are images attached of the state my baggage was in. These pictures were later on taken in my hotel room as I had been in a rush to leave the airport. The address of the hotel that I am staying for the next 9 days is the Holiday Inn London (Sipson Road Heathrow, Airport, London, West Drayton UB7 0HP). My personal phone number is +62 [protected]. My email is [protected]@gmail.com

Thank you.

we were due to fly last year in July the middle of the pandemic to the UK from NZ. this of course got cancelled and was not in our control.
at the time no one responded to our emails about it and I wasn't able to get anyone on the phone until the actual day of our supposed flights. at which point we were refused a refund and provided with the only option of transferring the value to the Etihad travel bank. we did this in the hopes that soon we would be able to use it.
however our government has since refused to reopen the borders and as such we aren't able to travel or even know when we may be able to travel again in the future.
initial inquiries to Etihad have resulted in them refusing our request for the funds to be refunded. this is incredibly frustrating for us as its not like we even have a choice about being able to use the credit. we can't even use it for family in the uk to come out here because they aren't nz citizens so are unable to enter the country. I am planning on taking this as high as I can, especially since I have found out that in australia Etihad paid out all refunds including ones that had been transferred to a travel credit.
see the link confirming this case :
https://www.accc.gov.au/media-release/etihad-offers-refunds-for-all-cancelled-flights-purchased-in-australia
at the end of the day we just want our money back.

I'm planning to fly from Delhi to Dubai On 26th of September 2021, I have successfully booked my tickets through the Etihad Airways website, But I am unable to save my passport and other travel details, I tried calling the customer care division in India for the same But haven't been able to contact them. Also As per the automated calling system Whenever I try to Dial to the desired extension The call is not placed And the same message By the automated calling system for the desired extensions Keeps on repeating.
Kindly help ASAP.

Contact number-+[protected]
email [protected]@gmail.com.

Reference to the above PNR, I purchased online tickets from Islamabad to Istanbul through budget air.uk.co from 15 September to 1st October 2021.
I received an email from Ethihad air and budgetair on 12th September that the return flight on 1st October has been postponed to 3rd October 2021.
I immediately emailed my vender budgetair on 12th September that I can not travel on this rescheduled return flight due to my serious commitments as I had busy scheduleon 3rd October in my home country.
With a little hesitancy I received an email from them on 13th October that they will work on cancellation and refund.This email was from Miss Lalita, one of their representative.
After my email, I did not receive any mail from them despite my reminder emails as only 48 hours has remained in departing flight.
On 15th October, when flight had left I received and email by Miss Aliya that due to airline policy refund can not be given due to no show.
It is shocking that I am constantly writing to them from 12th October to cancel and refund the tickets because of gross schedule change and budgetair did not give heed to my repeated requests and waited till the flight departed.And they are putting blame for no show on me.
You are very kindly and humbly requested to please intervene in getting my tickets refunded and serious adminstrative action to be taken against the vendor Budgetair.uk.co.
I shall be grateful for your perusal response and action.worm regards.
Dr Nauroze Aziz

I am a rewards member [protected]. I was really happy with the service and food with Etihad which has improved a lot and booked my round trip recently YIQLCA. First the return booking date was changed by the airline automatically and extended by trip by a day which I could accommodate. Then the return flight was cancelled 48 hours before departure after I took my covid test. I had to come back to the US immediately as planned Sept 8th and left me strangled at the last minute. My next option to return was given Oct 3rd or take a refund. Its easy to offer a return refund but much expensive to buy an emergency one way ticket. This has put me threw financial hardship to buy and expensive one way return fair to come back immediately on QATAR paying thru the roof as one way urgent tickets are expensive plus the cost of another covid test, extended stay and loss of pay. Etihad had 3 flights a week flying out of Hyderabad and no reasonable accommodation or options were even remotely provided. I have a job to go back to and I trusted Etihad for my short 2 week trip else I had QATAR, AirIndia, Emirates as other reasonable options. There was an Etihad flight on the day I took QATAR if am not mistaken on Sept 12th. I would want Etihad to provide a refund or a future voucher for the difference in fare I had to pay on Qatar for putting me thru the financial hardship with no reasonable accommodation. My Qatar ticket is enclosed for your reference in the email I sent via Etihad site. Taking people for granted and giving a one way refund is not acceptable. Either Etihad must have accommodated me on another flight. This has happened to a lot of my friends and this pattern is dangerous and Etihad will lose goodwill and reliability. Thanks.

Dear Sir,

Good day I would like to request and follow-up the the refund of my ticket, because at the moment we cannot do the traveling at this time due to the country restriction, in this case we cannot use this ticket for any travel,
we request the refund to be transfer to our company account,
we are hoping that we can get your advice and respond towards this situation,
how we can get our refund before the end of this year, thank you were hoping to get your respond as soon as possible.
Your help and assistant is highly appreciable for us.

ticket # EY 0372
DATE DECEMBER 31 2020
REF# ZEDLMB
NAME MARISSA DOMECILLO YERRO
TRAVEL TO PHILIPPINES
AMOUNT 113.200 BD
TRAVEL BANK ACCOUNT # [protected]
membership account
email address : [protected]@hotmail.com
whatsup #[protected]

Dear Sir,

 

I have booked a ticket in March and travelled one side on 09/04/2021 and the return flight  was cancelled three times by Etihad . Booking ref-WYQPHQ, Airline booking ref -BKKRCJ, Ticket ref-[protected], [protected], [protected].

 

Now when I send mail for refund the return ticket they are telling there is no refund value for the ticket. (as they will charge 200 + for one ticket) How it will be possible as ticket was cancelled from your side and the date you are giving me to travel is not convenient for me as they are telling to travel before 23/02/2022.

 

So kindly refund the ticket amount and wave off your cancelation charge as the flight was cancelled from your side. I have attached the copy of the ticket for your reference.

 

 

Thanks and Best Regards,

 

Shijo Mathew

+971-[protected], [protected]

Good morning Mrs / Mr.

I contact you today to convey a complain regarding customer service at the Etihad check-in counter in Jakarta Airport.

Myself (Johanna Merer - French Citizen - Vaccinated 2 doses of Sinovac) and my partner and fiance (Alex Crees - United Kingdom Citizen - Non-vaccinated) booked flight tickets Jakarta - Paris on August 28th with Etihad.

My beloved father passed away on August 25th and the purpose of our travel was to be reunited with our family and to assist the funerals on September 3rd.

For non-vaccinated people, my partner was subject to the compelling reasons system upon entering France. The tentative list of compelling reasons features on the certificate of entry into metropolitan France that I attach.

It's well written that one of the compelling reason to travel to France is ‘ French citizens, their spouses (married, civil union and cohabiting) and their children ‘

We provided all the documents proving that Alex Crees and myself have been cohabiting under the same house for more than 3 years and therefore allowed to travel to France submitting a sworn commitment to take an antigenic test upon arrival in metropolitan France and be quarantined by prefectoral order for ten days, with security checks.

The behaviour of the staff at the check-in counter in Jakarta Airport can be considered as way under the standards that such a reputed company as Etihad should set to itself.

While we came 5 hours before boarding time at the check-in counter, we waited 4 hours after submitting our documents to Etihad and the staff at that time told us a ‘ Manager ‘ would intervene and never came.

In spite of all of this, we were refused the right to board the plane as my fiance was non-vaccinated (while having a negative PCR test) arguing that it would go against the immigration policy in France.
While all the documents provided prove that it's absolutely possible to travel as a cohabiting partner.

Since it was a matter of emergency (my father's funerals), we had to go to Qatar Airways Counter for a flight 2 hours later.
Qatar Airways accepted my fiance to board with the exact same documents we presented to Etihad 5 hours earlier.

We entered France with no complication as the notion of ‘ cohabiting partners ‘ is well understood over there but while being non-vaccinated, we submitted ourselves to the normal quarantine.

I apologise to send this email a little bit later as we were mourning the loss of my father with my family and my fiance.

We ask right now for a full refund of our tickets and a compensation for buying very very last minute tickets with Qatar Airways that were triple the price of our original tickets or we're afraid to have to take legal action.

We kindly ask for your understanding as this is a difficult time for all of us,

Please find attached:
- Screenshot of the French policy of immigration upon entering for Non-vaccinated people coming from ' Red Zone ' Country that you can find here https://www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-foreign-nationals-in-france/
- Our flight tickets with Etihad on Aug. 28th and receipts
- Our flight tickets with Qatar Airways on Aug 28th / 29th
- Our Cohabiting Documents
- Our passports

Best regards,

Johanna Merer / Alex Crees

Dear Sir

My booking TBAPPC had been cancelled and rebooked multiple times by the airlines.I have tried to reach the airlines for the past 3 days without any luck. The helpline and customer number is always busy [protected]. I made every effort to either get a refund or rebook to my specific needs. It is unfortunate that Etihad is not helping me in any way or form. And as of yet I cannot even reach Etihad help desk or customer service. Because of the multiple cancellations and rebookinbg by Etihad has caused me severe inconvenience. Please respond to my request for help. I have attached the documents for your reference. Thank you

Stanley Paul
Address: 13792 59th CT N
West Palm Beach FL 33411
Tel: [protected]

I am contacting you as I bought a ticket through an agent. When I got the ticket it stated that the ticket cost € 497 but I was charged €730. When I contacted the agent he stated that the invoice from the airlines is incorrect that the value that he charged was the price of the ticket. My compliment is that why was I charged a different value when I was sent an invoice with a different value. I would like to get the difference back as I was over charged.

MY account has been deducted by etihad airways on 2/9 and 3/9/2021. Which is on that day I didn't make any purchases on etihad Airways website.

Before that date, On 30/8/2021 and 31/8/2021 i had purchased a couple of ticket to amman, jordan.
The ticket has been deducted on the same day on 30/9/2021 and 31/8/2021.
Hence, I already had the booking ticket for the purchased. It's had settled.

But, on 2/9/2021 i did not make any purchases on website Etihad Airways. Suddenly, MY ACCOUNT HAD BEEN DEDUCTED for amount RM2, 444.00 as much as 4 times.

On 3/9/2021, the same thing happened. My account has been deducted for SAME AMOUNT AS MUCH AS 3 TIMES.

So, total of my lose is RM17, 108.00. Etihad do refund for RM7, 332.00. But the balance for amount RM9, 776.00 i didnt received any refund yet from Etihad Airways since 3rd September.

ETIHAD AIRWAYS
PLEASE NOTICE THIS ISSUE.

I have booked a 3 days stay at the W hotel during August 2021 in Abu Dhabi with Etihad Airways but when I arrived to the hotel they did not have my booking! It was very unpleasant to try and contact Etihad customer service as I did not have enough phone credit and I had to use the lobby land phone to communicate my issue with but no use. Mid of August i managed to contact Etihad customer service and they claimed that they will submit my complaint, however until today I did not receive any feedback.

I have received email on 27/8/21 from Etihad airways regarding my flight on 1st September'21 from Ahmedabad to Manchester has been cancelled. I replied to that email for refund. I have tried customer care neraly every day since then for more than an hour each time. Tried live chat, twitter chat, Facebook messenger. No success.
I have booked flight online on Etihad airways website. My Booking reference SCYHUG . Last name - Chauhan. First name Chetan Arvind.
Please arrange refund asap.