Etihad Airways
Reviews and Complaints

Hi.

Reference travel to London Heathrow 12th November2019. Booking reference XUHCPT.

Departure DELAYS in Delhi meant the connecting flight in Abu Dhabi was missed. Flight was rescheduled for 10.45. This flight was also delayed by another 3.25 hours. Total delay in flights over 5. 5 hours.
Additional costs occurred at parking in Heathrow and purchasing foods in Abu Dhabi.
The entertainment screen was also not operation for the travel to Delhi.
Very disappointed with the service and lack of help provided.
I would like a complete refund of the journey plus additional expenses occurred or free travel on future dates.

Look forward to hearing from you.

Kind regards,

Harpal Dhak.

My name is Roland Doummar working for First Abu Dhabi Bank
i had a very bad experience as a customer with the Etihad airways please find the facts which has unfortunately leaded to a major disappointment for me and my family holiday trip to Maldives to be cancelled due to an unfair flight boarding to be objected by Etihad airways check in Desk in a a very rigid manner

I have booked for me and 2 of my family members ( wife and Son) a holiday trip to Maldives for 4 Nights between 18th Oct till 22nd Oct 19 flight through Etihad airways reservation code YRWOWH as well as hotel booking in Grand Park Kodhipparu Maldives, I did the booking online through Expedia.com and received a confirmation of my booking,

while reaching with my family the Abu Dhabi airport Etihad Airways Check in Desk on 18th Morning 6 am, we have presented the passport documents to the check in officier . she has raised a concern on my passport validity which is 3 days less than 6month validity she said she cannot on board me to the flight even with 3 days gap as the - My passport expiry date is 15th April 2020 and I am travelling to Maldives on 18th Oct 19 and leaving Maldives on 22 Oct 19 i.e 5 Month and 3 weeks before my passport expiry date

The Etihad check- in officier contacted the Etihad manager in Maldives his name is Adnan and requested him to confirm with the immigration in Maldives, in case the immigration approves my boarding he asked for my nationality which was strange, after 30 minutes waiting for decision I have been informed by Etihad check in that I cannot fly and nothing can be done which was really shoking and disappointing for me and my familly as everything was planned and have spent lot of money on the flight and Hotel this trip which costed 6, 600 $ (flight + hotel ) has been waisted, I spoke to the manager in duty he did not accept without checking the facts and try to support

I have visited the Maldives Embassy on the next week and raised the fact they have informed me that they do not have an objection to enter Maldives as far my passport validity does not expire while I am in Maldives and they send me a written confirmation on this and they told me that Etihad ground staff decision was not appropriate, Maldives immigration would not have objected my entry to the Maldives

we have tried our level best multiple time through expedia .com to reach the hotel to request for a refund unfortunately the hotel refused to refund
this decision had a major financial and moral impact to the entire family while maldive did not support the objection of my travel the impact as follows
- Lost my 4 days of holidays for my self and family
- My hotel booking is non refundable cost $ 2500 - Money has gone the property has refused to refund it .
- My Flight 3 Tickets will undergo an additional charge AED 915 per ticket to keep it open with the total additional charge of AED 2, 745 which is an additional loss
- Moral of the family was impact negatively we lost the holiday and the money, we are sincerely all disappointed

On overall basis this is a big financial loss for me and familly $ 6600 is a big amount, for the reason of a 3 days passport validity GAP while the Maldives embassy has not objected my trip given my stay in Maldives will be for only 4 days within my passport validity which expire in 5 month and 3 weeks later

we are very unhappy from the behaviour and careless of the ground staff not trying to help and not asked the authority for a proper opinion given the facts .

My Name is Pradeep.
I travelled from bahrain to chennai via Abudhabi in Etihad airways on 6th Nov. On the transit in Abudhabi One male ground staff who was issuing the ticket at the counter wasnt smile to all the passenger and by mistake i went on the business class line as one guy went thru it before meq, that staff sent him but he didnt low me & misbehaved & mistreated me & hurt me so much the words that he used. Staff asked me (i repeat he asked not requested) are you travelling thru business class without smile, i said no then he replied to come on the other line. Then I asked him that u send him the other guy who is not business class passenger why not me, staff replied that i can send him but not you. I said Really, i never heard such a kind of reply from any airlines that too such a reputed organisation. On addition to that he started to take other passenger infornt him without proper response. What a such ignorance and an attitude to the staff. I believe that he need some training about basic etiquette of service.
When i entered to the flight, the total scenario turned by the cabin crews. What a excellent service given by the crew staff. I need to appreciate all the staff especially one women staff (sorry cant remember by name). I really love the way that they take care of all thr people in the flight without any face gesture. Service was "Wow"
In one travel, two types of situations - one was exemptional service and the other one is worst attitude service.
I dont want to give any suggestion to the big company hope u make such decisions to avoid in future for the other passengers.

I was travelling from kansas to chennai on nov 2nd 2019 through Etihad. My route is kansas - chicago- abu dabhi - chennai. My flight got delayed in kansas for almost 3 hours. By the time I reach chicago, there is no much time, so the airport people rushed us to board abu dhabi flight. When I reached Abhu-dabhi and met etihad airwys people to collect my boarding pass to chennai, they said that they could not find my 2 checked-in bags that I checked in kansas. When I reached chennai, my bags were missing and airport people asked me to file missing bag complaint. I received the bags on 11/6 night and signed that I received my bag in sealed condition and it looks good as there is no external damage to my bags . I checked my things in the bag next day morning and to my surprise most of expensive stuff are missing. I tried to call chennai etihad through +91-4422-566431. A lady answered the call and I informed that my things from the bag are missing. She said there is no enough staff currently and asked me to call in the afternoon. Since I could not make the call that afternoon as I was travelling, I called on 11/8/2019 at 10.30 AM ( that is there opening time). A lady again answered the called and asked me to send the list of missing things to email address. Before she can give the email address, the phone got disconnected. I repeatedly tried to her to the same number, everytime I hear there is no service for that number from here on.

I always heard people complaining loosing of one or 2 things, but I shocked to see so many missing stuff in my bag. IT was the worst experience I had so far. I want my things back or refund those items.

My ticket booking number : WDTNUH
Name : Vijaya Lakshmi Jaliparthy.
My contact email : [protected]@gmail.com

Attached my bag tags.

My problem with ETIHAD started 90 days back... I have cancelled my ticket on 07th of August 2019 and they told, they will process my refund in 7 to 45 days... but i did'nt recieve even after so many days, then they told my credit card details has chanded in refund process so they asked my Bank account details again and i have forworded the same to them 30 dsays back... even now i didnt get my refund... i never saw any airline sirvices that takes this long to refund a concellation amount... i called them around 20 times and fed up with speaking to customer care...

i suggest evety one to not canell ticket from Etihad. the worst service i ever had...

I cancelled 2 first class seats on the 11/9/2019 for departure from Sydney to London on the 27/9/2019

After many many phone calls I am not getting any closer to seeing my refund from Etihad Airways.
I had to cancel flights due to the death of my mother.
I am waiting to be reimbursed $21150.00 aus.
I have provided bank details as requested on the 18/9/2019
Passport identification on the 17/10/2019

I have escalated this case to several supervisors in Belgrave & the Phillipines..
I am always promised someone will get back to me by a certain date to never hear from anyone.
I can provide reference numbers & contact names.

I would like to solve this issue & receive my refund as promised & as per your Etihad terms & conditions.
Please who can I escalate this to, airways ombudsman, aviation complaints?
Thank you!

Good day,

I am writing to express my disappointment regarding Etihad Business Class in Abu Dhabi lounge access.

I tried to pay for a lounge access as I wanted to rest before my flight to Dusseldorf, I wanted access as I was dreaded from 7-hour flight. However, the credit card machine was not working and I could not be allowed entry since I could not process payment. The reception were polite and nice, but only gave me one option, to upgrade my flight to Business which cost too much.

I hope this problem could be fixed as I love flying with Etihad and I don't want this kind of situation to happen on my next lay-over in Abu Dhabi.

Thank you very much.

Clyde Tubac
Etihad Guest no. [protected]

Hi,

We were bumped from a flight in July in exchange for a promised refund.

After many emails with various representatives we have still not received the refund.

It has been over 3 months now and am finding the whole experience very suspicious.

I have attached the refund vouchers as proof of what has been promised.

Looking forward to your reply.

Thanks

P. Brossard

i submitted my plaint 4 times before and no response.
my flight was Australia to Abudhabi transit to take Belgrad airline destination is

Vienna. connecting flight to Belgrad was cancelled. It was a caitiff situation at Abudhabi airport staff keep send me back and forth to find out what the situation will be. Unfortunately after haul flight from Sydney to Abudhabi and 3 hour at the airport I had to fly again 6 hours to Dublin (passing Belgrad) again 2hrs connection to fly to Belgrad meaning i exceeded 30 hrs to get to my destination.
I asked for food voucher at Abudhabi airport and was told i will get in inDublin and in Dublin they said no you should had it from Abudhabi. my luggage as i was told it will go direct to Belgrad which was not the case, as i was passing by the carousel in Dublin I just spotted my luggage by a coincident. After this ciaos i lost my day tour in Vienna which i already booked for.
I am seeking compensation for all of the above and the inconvenience and being on air for more than 30 hrs. and loosing my tour in Vienna
I attached all the documents in my previous emails which i haven't received any response.

Regardd
Diana

ETIHAD almost destroyed our vacation by its incompetent staff! I booked specifically for your airlines even though tickets were more expensive than alternative options. What a shame for the behavior of your staff that is described below. Never again!
Was flying from Paris to Singapore with my wife on 26th October 2019. We came to check in desk in the airport around 8AM for bags drop-off and all of a sudden we were told by the lady that we can't fly cause we need a Singapore visa.
We're citizens of Ukraine and are allowed a transit entry to Singapore for 96 hours in case we have further flight to 3rd country and have reservation of the hotel in Singapore. I kindly explained the rule, provided print outs of boarding passes from Singapore to Bali (Indonesia) that was to happen within 48 hours and a confirmation of pre-paid hotel in Singapore for 2 nights that allowed us visa-free entry to the country (fully following the immigration rule of Singapore). The lady at the check-in desk insisted that we can't be boarded cause we need a visa.
We travel a lot and I'm always well prepared and had print outs from official immigration site of Singapore stating that we're allowed to get 96 hours transit entry visa to Singapore following the above criteria. The lady didn't want even to look at the prints and also refused to check herself the rule on the official Singapore immigration web site. She also said that if it's true, we might be allowed a 96 hours transit visa to stay in the airport but not to enter the country. I tried to explain that visa is not required to stay in the airport but didn't work.
She called a manager who also in a very rude way tried to get rid of us saying that we can't go to Singapore without visa. They absolutely didn't listen to us and didn't even try to check our eligibility to enter Singapore. In the end the manager said that "we're wasting her time" and pushed us out from the counter!
That would be the end of the story and broken vacation. I was 100% sure that they're making a mistake cause I checked it many times as well as a lot of our friends visited Singapore without visa this way (cause we don't need a visa). So in the end I asked the manager to give a written confirmation that they rejected our boarding (I didn't plan to lose several thousand euros because of incompetence of the staff so was planning to claim all expenses back, of course). Only after this she just shouted on us to wait and went somewhere.
In about 20 minutes she came back and said that we will be boarded on the plain. ZERO excuses, they even didn't say sorry and just said that normally we're not allowed to enter Singapore without visa but they will make an exception for us. Can you imagine? The lady at the airport check-in can decide whether we can enter or not particular country and make exceptions…
We arrived to Singapore and guess what happened on the border control? Nothing! No questions from officers and 30 seconds to enter the country!
Dear ETIHAD, I can understand that sometimes people might miss some knowledge and I would forgive this. What I can't understand - the way the staff treated us - as if we were criminals from 3rd country. They were literally pushing us away from the counter and didn't want to talk or listen to us. In the end they didn't apologize though we spent 1 hour trying to prove that we're right and spent a lot of nerves there.
We're flying back with your airlines cause tickets are already bought. Definitely the last time me, my family and friends are using your services!

Hi,
I'm writing to log a complaint regarding the connection provided to me by Etihad on my return holiday tour from Sydney (Australia) to Lahore (Pakistan).
On my return trip I was provided a connection flight with Virgin from Melbourne to Sydney with a transit time of 2 hrs (5am landing till 7am departure). As per requirement of Australian laws the immigration was to be completed in Melbourne including collection of laguage (7 bags) and then their tree booking.
The boarding passes from Melbourne to Sydney were issued from Lahore airport with relevant gate number (12).
In this tight timeline I booked my bags again for Sydney and rushed towards the gate along with my family of 6 (including 3 kids - 2-7yo).
Once we reached at gate around 0645am we were informed that the gate has changed and the flight is now departing from gate 3 which is on the other terminal. The lady at the gate informed the other gate able the situation and told them that there are 6 passengers coming towards them. Rushing with kids and lagguage when we reached there (0653am) we were informed that the or baggage have been of loaded and we are to take the next flight.
If it wasn't enough, once we were sent back to counter to check for the next flight, I was informed that I need to pay in full for the next flight, which was over $2500 because the baggage had to be off loaded from the plane.
Additionally, I was told that I in the new flight I would be given the regular baggage allowance per ticket i.e. 23 kg instead of 30kg that was allowed in the old boarding pass. For the extra weight I need to pay additional money.
I this dire situation where on one hand my kids were crying due to prolonged air travel and tiredness, and zero empathy from the virgin airline staff, I looked for car hiring and booked my self a car due to finance issue. Another painful 10 hrs of road trip got added to our journey and I reached Sydney after paying around $533 to car hire plus fuel of $110. This long and stressful journey had left the whole family in the utmost level of tiredness and jetlag.
Staff booking the Mel to Sdny connection never mentioned to us that our boarding pass have incorrect gate number as it was issued 20 hrs ago so it should be reissued. Instead I was blamed that I relayed on hard paper document in my hand and didn't check the tv whilst rushing to catch the plane with my young kids.
Further to this I don't think I'll ever travel on Etihad. I request that at least the additional coat that I paid to rent the car should be reimbursed.
Looking towards your response.

We turned up at 09.00am for our flight 11.00am flying EYOO21 to be told it was leaving at 09.45am so we were told couldn't board it and that we should of been informed on the 20/10/19 (emma lynch) who booked it shown them her phone no email received informing of the change of time so along with
10 other passengers were booked on a flight EY0015 02.30AM 31/10/19
Then told we can stay at the premier inn facing airport given vouchers only enough for 3 people when there was 5 in the party and were only given 3 bottles of water n 2 muffins
This has caused loss of earnings
Stress
Both inconvenice for people who were picking them up at airport
Had no extra money on them for the extra day spent in and around the airport
My grandaughter saved hard for this holiday
And this has runied it all we ask is her to reinbursed the fare it cost to fly home
Tyisha morgan

SUBMISSION OF COMPLAINT
for ended up arriving at my final destination more than 4 hours late

First of all, I would like to say that me and my husband are using your company for several years and we are members of Etihad Guest. I thought that we are supposed to get better treatment than other Etihad customers, but that's obviously not our case.

I was supposed to fly back home from Nagoya, Japan, to Belgrade, Serbia, on October 24th at 21, 45 (fligh EY889) . Unfortunatelly, that flight was cancelled but staff at the airport was informing us that the flight will be only delayed for some time. We were standing and waiting in line untill half hour past midnight, when airport staff told us that flight will be canceled and delayed for 24 hours. I went to hotel but I was forced to live it before 10AM. Next 12 hours I have had to spend at the Nagoya Airport, and no money for food or drinks were offered, so I had to spend my own money. We got vouchers for food/drink just 10 min before flight! Obviously I couldn't spend the voucher for that purpose. That's not the proper way to handle passengers, espetialy Etihad Guest memebers.

Flight EY889 left Nagoya on October 25th on time but we arrived at Abu Dhabi with a big delay (1 hour).
I missed my connected flight EY071 (Abu Dhabi to Belgrade) because we've landed in Abu Dhabi 20 min before the connected flight.  We were forced to run all over the Airport. Airport staff pointed us to hurry and even directed us in a wrong way. Nobody have told us that the gate for our next flight is closed and that we are going to miss that flight anyway! I got tickets from Abu Dhabi to Athens, and than Athens to Belgrade.

Finally, I've landed at Belgrade Airport on October 26th, at 16, 25, WITH A DELAY OF MORE THAN 4 HOURS! And at a top of all, my lugage was lost! I've got it another day, on october 27th.

Mrs Milena Milisavljevic
E: milence.[protected]@gmail.com
M: 00 [protected]
Etihad Guest number: [protected]

We were supposed to board the plane today but due to some technical issues the flight got delayed. i bought my business class ticket for comfort but the hold us in the bust for more then 30 mins without any reason.
the bus driver was driving carelessly and we all fell down 3 times.
This is totally unacceptable.
Such a well reputed company but some of the staff are just bunch of fools.
This matter needs to taken care very well.
Hope to hear from you soon.
Regards,
Sharif Ur Rahman,
[protected]

Hello,

I am a frequent flyer and Abu Dhabi Government Employeer(LWD Engineer). I did online check in and selected seat#11C but unfortunately when I arrived on airport the check in counter guy give me boarding pass with seat #37 C. He said this is what I see in the system and can't do anything.

Kindly let me why this happened? It's not good and I am not happy at all. I need justification for the above issue. I may not fly with Etihad air in future because of the above inconvenience caused by Etihad Air.

Thanks

I travelled in the ey274 flight on 28-10-2019 to hyderabad along with my family. My wife after scanning the boarding pass she started going towards washroom as she felt urgent which beside the scanning area. Person scanning the boarding pass instead saying in an polite way he behaved rudely and when I told I will complaint against this he started saying airline is not running because of single customer. I questioned is this way you behave with passengers.
Such a shame that they behave rude with female passengers.

Hope you will train your employees how to treat passengers.

My phone +[protected]
Email: Ameer.[protected]@gmail.com

Booking reference CBDIBH
Requesting a refund for re-booking.

After continuous calls to Etihad requesting assistance due to the situation in Beirut Lebanon went on deaf ears.

Etihad continued in insisting, I call the travel agent issuing office. Which I finally did reach due to the weekend.

I was up for a change in fees of $1190, which I believe Etihad should of waived to due the emergency request.

It has come to my attention that Etihad has issued some sort of assistance to those who have or will be travelling from 20/10/2019 to 31/20/2019.

This is unbelievable as I was affected on the 18/10/2019.

Me and my large and extended family will in future take pre-caution when travelling. As Etihad has shown no consideration  in assisting its passengers in any way possible in an emergency situation
Bessil Awad ‭[protected]‬

When to check in for my flight Abu Dahbi to Sydney EY 454 on Sunday 6th of October three hours before flight and you had overbooked you gave me a stupid 300 usd voucher that is of no use what so ever. I lost one day holiday. missed a jetstar transfer to Melborne. why gave a voucher to compensate when I have no use for it. worst airline ever. coundn't even use it to upgrade my flights. thanks for nothing. :(

martin.[protected]@live.co.uk
Booking Ref LMT JSA

My name is Anupam Jot Singh

I have booked ticket for me from Manchester to Mumbai and return.
Booking reference is LSUJFW.

I contacted Etihad Call Center today to enquirer about the something and came to know my name is not in the correct format. It should be FNU ANUPAM JOT SINGH which is currently ANUPAM JOT SINGH LNU

They told me that ETIHAD has changed their policy.
I have traveled with ETIHAD in past with last name as LNU and with other airlines also.
I never faced any issue in traveling.

But now Etihad representative is asking to get it changed and there is charge of USD 100.
This is small change and that is also because of Etihad's policy change.
Why I need to pay USD 100.

KINDLY LOOK INTO THE MATTER AND UPDATE ME OF YOUR ACTIONS.
MY FLIGHT IS ON 25th AND HOPING TO GET REPONSE BY THEN.

PHONE - +[protected]