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Ticket refund
I had booked a flexi ticket for a trip made on 1 August 2023. Due to unforeseen circumstances, I had to change the date of the ticket which was made possible after I paired the fare difference. I was told by the Etihad agent on the chat that I could get a certain amount as refund but what followed has been a harrowing experience. I tried cancelling the...
Read full review of Etihad AirwaysRefund
I gonna breakdown the negative side of Etihad when it comes to processing refund.
Note that according to them the refund will take 7 to 45 days to appear to your bank but did not elaborate the conditions.
1. From the time of cancellation, 7 to 45 days to process the refund (this
probably to compute the amount refundable)
2. When they finally process the refund you have to wait again 7 to 45 days for
God knows what!
3. They will not contact you for any questions such as Bank Information, they will wait for you to contact them.
4. When you finally give them the Bank information, you will wait again 7 to 45
days.
So when you decided to book Etihad make sure that you are 101% sure that you can make it to the flight and cancellation will not be your option.
Desired outcome: Expedite the refund and be transparent.
2 cancelled flights and then etihad transferred my money back into an expired travel bank account
Etihad cancelled my family of 4 flights in 2020 due to travel restrictions with Covid. Received notification that my flight money was put into a travel bank account. Travel Bank A/C No [protected] to expire July 2022. Booked another flight in June 2022 that was fully flexible/cancellable as I needed to use this credit by July 2022. We were not in a...
Read full review of Etihad AirwaysCancelled my ticket last minute even after booking more than one month prior
I am a doctor and had to travel to Uk for work and the staff made me wait for 4 hours for the connecting flight and didn’t give me seat in the flight booked for 1045 am on 28th august to London Heathrow..
Very disappointed with the way staff spoke and also very disappointed with the compensation..
I had to literally beg them to get me into the flight but all efforts were wasted ..
I am under sever financial loss due to this ..
I would request you to compensate me for this or else I have to go the legal way ..
The supervising officer was saad Ahmed ..
Desired outcome: Horrible and worst first experience with etihad
This complaint has been resolved automatically due to user's inactivity.
No refund made to the Etihad Credit after ticket cancellation
I booked a return ticket from Manchester to Ahmedabad for 12th June 2022 and a part of payment was through the travelbank voucher . But then Etihad cancelled the flight from Ahmedabad and rebooked another time. So I had the option to cancel for free so I called customer care. He clearly mentioned I will get an entire refund and the money paid through the travel bank will be refunded back in the travelbank. I have still not received that refund to the travelbank, please look into it and process my refund.I know travelbank is now Etihad credit and that also does not show the refund. This my 10th time contacting Eithad, email to the Etihad credit team, phone calls everything I tried still no refund from you guys
Desired outcome: Get an refund to the Etihad credit account and also increase the expiry date of the credits as I was unable to use them for past 1 year
This complaint has been resolved automatically due to user's inactivity.
Soft payment - refund
Reference number FGLQRX Case Number [protected] Bank account Number FAB bank debt card [protected] On 10th January 2023 a soft payment was made to Etihad for flight to Barcelona. I have been unsuccessful in receiving the refund, despite many phone calls and emails. Over the last eight months I have not received an acceptable standard of...
Read full review of Etihad AirwaysOpen ticket validity
Had a return flight booked in April ‘22 from Melbourne to Dublin, business class with Etihad whom I have flown with for many years, I had to change the return date twice due to health problems. On the second occasion, I was advised by Etihad Customer Service that I could have $1700 of the ticket price of $10,000 refunded or pay an additional amount of...
Read full review of Etihad AirwaysCharges for misspelled names, agent's mistake, not mine, stubborn staff mentality
I have a complaint to lodge against your check in staff.
I can't file the complaint using "https://www.etihad.com/en-ae/help/feedback/share-feedback", boring, provocative, unresponsive, time-consuming!
my wife and son were flying from abu dhabi to cairo on 14 August 2023 at 10.05 AM. There are some mistakes in names, i called the agent when i discovered the mistakes, but he said it is not a problem as long as there is no substantial difference in names and are pronounced the same. based on that, my wife and son arrived from cairo airport despite the mistakes, no problems, no charge for changing the name, no hassle, no stress, no tension, no troubles at all! (ticket name: Hayam aboshehin / Passport Name: Hiam Aboushahin)! No big difference for 1st graders! but for your Asian staff, I wish i hadn't seen them for even a second! different world, different mindset!
But here at abu dhabi airport, your check in staff, indians as my wife told me, forced my wife to pay AED 520 and change the names
Even more, she didnt have extra luggage and she had to take some luggage with her onboard and spoil the gift she had bought!
Booking Ref : N98FYG for wife and son
Ticket Nos:
EY 607-[protected] (wife - Hayam Aboshihen)
EY 607-[protected] (son - Heban Zeyada)
Flight No. EY 653
actually i ve bn flying Etihad for over 15 yrs now, and never have i seen this shameful experience or met such a stubborn mentality staff!
Please look into this complaint and reimburse me the amount paid for correcting the name mistakes I am not accountable for!
I ve bn trying to send the complaint via etihad help link, but the process stops everytime I click "Continue"!
THAT'S ALL in details!
Waiting for an action from your side!
Regards
Maged zeyada
+[protected] (whatsapp No)
[protected]@gmail.com
Desired outcome: Refund for miswritten names
Approved etihad airways refund
I received the approved refund request below from Eithad Airways guest servies in Abu Dhabi below... -------------------------------------------------------- Please let me know if your able to assist and I have copied in the credit note your team provided below as an fyi?On Tue, Dec 20, 2022 at 12:15 AM Payment Solutions wrote: Dear OD, kindly note the...
Read full review of Etihad AirwaysCancelled and delayed flights compensation
John Welstandkeryk PNR RY37DN Dear Etihad Airlines, I would like to make a formal complaint about my recent flight to Japan with you. On the return journey my flight was first delayed by four hours, then cancelled. I was offered another flight that would require a 17 hour layover in Abu Dhabi and I had to negotiate a flight with a much shorter layover that...
Read full review of Etihad AirwaysStubborn mentality - charges for misspelled names!
I have a complaint to lodge against your check in staff.
my wife and son were flying from abu dhabi to cairo on 14 August 2023 at 10.05 AM. There are some mistakes in names, i called the agent when i discovered the mistakes, but he said it is not a problem as long as there is no substantial difference in names and are pronounced the same. based on that, my wife and son arrived from cairo airport despite the mistakes, no problems, no charge for changing the name, no hassle, no stress, no tension, no troubles at all!
But here at abu dhabi airport, your check in staff, indians as my wife told me, forced my wife to pay AED 520 and change the names
Even more, she didnt have extra luggage and she had to take some luggage with her onboard and spoil the gift she had bought!
Booking Ref : N98FYG for wife and son
Ticket Nos:
EY 607-[protected] (wife - Hayam Aboshihen)
EY 607-[protected] (son - Heban Zeyada)
Flight No. EY 653
actually i ve bn flying Etihad for over 15 yrs now, and never have i seen this shameful experience or met such a stubborn mentality staff!
Please look into this complaint and reimburse me the amount paid for correcting the name mistakes I am not accountable for!
I ve bn trying to send the complaint via etihad help link, but the process stops everytime I click "Continue"!
THAT'S ALL in details!
Waiting for an action from your side!
Regards
Maged zeyada
+[protected] (whatsapp No)
[protected]@gmail.com
Desired outcome: reimburse me the amount wrongfully and unjustly paid!
This complaint has been resolved automatically due to user's inactivity.
Due amount not refunded for months
I have cancelled a booking online on 12 May, and still haven't received the refund.
Please find below the ticket number and guest name:
Ms Eliana Bantchev
Ticket number: [protected]
Flight from Abu Dhabi to Jakarta
I called the customer service several times, and wrote also several times to [protected]@etihad.ae. The response was to contact the customer service, which said that the situation would be resolved. No response as of today at all. The representatives failed to even send follow-up emails. Very disappointing, and a great loss of time, without any resolution, for a ticket that was fully refundable, and which has been cancelled online already.
You will find attached the screenshots that I took at the end of the cancellation process online, on 12 May 2023. (for a flight departing on 15 May 2023).
The flight was successfully cancelled online and I expected to receive the amount without any trouble, as I fully trust Etihad and recommend it.
Looking forward to your response, and to receiving the refund.
Thank you and best regards,
Eliana Bantchev
Desired outcome: The refund of the due amount. At this stage a compensation for the hours spent to deal with this situation would also be quite fair.
This complaint has been resolved automatically due to user's inactivity.
Meet and greet services Abu Dhabi
As part of service, they advertised that they will help with Immigrations/Customs. At airport, they did not help saying that they are not allowed in that Area. It's ridiculous that Airlines is taking money from passenger through these services and providing bad service. I hope this helps anyone looking to purchase Meet and greet service from Etihad. I ended up paying money for1 adult and two kids and did not getting full service they advertised. Very disappointed.
This complaint has been resolved automatically due to user's inactivity.
Staff
Am a passenger on flight number EY15 on the 12th Aug 2023.
It has been the worst ever exeperience i have had so far. The Etihad staff was rude, without manners and simply unacceptable. After showing my passport and boarding pass they would not wven give me thier names nor show me their id’s.
There were 3 men and the one particularly rude was a thin tall man wearing glasses and the other 2 just supported him and would not show thier ids which they were wearing at the time nor their names when i asked them so that i could complain.
Also they would let me take a photo or record the incident.
Desired outcome: Take appropriate disiplinary action
This complaint has been resolved automatically due to user's inactivity.
Refunds department
Based on my family's previoius business class travel experience on Etihaad, this year on April 6, 2023 I booked tickets for me and my son to fly from ORD to HYD on 13th May 2023 paying $3776.22. However within 4 hours I ended up cancelling for a family reason. I called Etihaad within 4 hours from booking tickets, and they assured that I will get the money back within couple of days as the cancel was within 24 hours. They also got approval from Refunds.
From there on, it has been a nightmare for me for the past 5 months. I have been calling every week. Some weeks I called almost every day. Everytime I call, I am assured that I will get money back, and some of the customer service managers were kind to tell me that they will take this as personal case and escalate to refunds deparment and will get my money back within two, three, seven days.
However, I have been getting same response every time I call. They say they have been escalating to refunds department, and the refund is approved by refunds department, and there are a couple/few emails to front-office team that refund will be given within 15 working days. But that was on June 11th, and today is Aug 13th.
So here I am after cancelling tickets on April 6th, I am still waiting for refund on Aug 11th.
Following are the people I talked to in various customer service centers of Etihaad. I called at all times of the day, and all days of the week hoping someone will be an angel and get me my money back.
Jes from India Call Center
Saloni from India Call Center
Jes from India Call Center
Sandra from Serbia Call Center
Sofia from Serbia Call Center
Jan from Phillippines Call Center
Zaheed Pasha from India Call Center
Ms Saloni who was fantastic, in returning my calls to take my bank routing and account number, personally assured me that she will follow up and get my money back, but unfortunatley I still did not get money back.
Ms Jan, and a couple others also assured me the same thing.
ETIHAAD, PLEASE YOU HAVE GIVEN ME COUNTLESS NIGHTMARES, HEARTBURN, FRUSTRATION, ANGER AND HELPLESSNESS.
At this point of time I have no option but to approach attorney to get my money back AND COMPENSATION FOR THE TORTURE YOU ARE PUTTING ME THROUGH.
I WANT MY MONEY BACK, PLEASE!
[protected]@gmail.com
Desired outcome: REFUND MY MONEY
This complaint has been resolved automatically due to user's inactivity.
Refund not complete even after almost 6 months and still counting the days
I have been attempting to contact customer service for the past 6 months regarding the status of my refund for the tickets mentioned below. Unfortunately, I have not received any response so far, and there has been a lack of proper communication or updates on the status from etihad team
The customer service representatives have assured me that my refund would be addressed, but I have yet to see any progress in that regard. I am becoming increasingly concerned about the situation, and I would appreciate an explanation as soon as possible. If I do not receive a satisfactory response in a timely manner, I may be left with no choice but to pursue legal action regarding this matter.
I have made approximately 30 to 35 calls to customer service up to this point wasting time around 50/60 hrs on calls. In these calls, they have indicated that they would send an email to the refund or payments team, but unfortunately, no action has been taken or acknowledged on their end.
Desired outcome: I would need my refund sorted out. Regards Aswin Chandra Girmaji
This complaint has been resolved automatically due to user's inactivity.
Hello there,
Case # Ref # TG9N3B
I have made online booking on your website on june 2nd, and my credit card was charged fully and then no tickets were issued. Ive called over 50 times and have spoken plenty of hours and no action was taken. No tickets were issued to me nor no refund was issued.
I have submitted bank statements and msgs from my bank confirming successful payments was made on june 2nd. Unfortantley alot of promises were made to me but all were empty.
Im requesting an end to this matter as its my wright to have my money back or i will have to pursue a legal action against you guys.
Regards,
Firas Adi
Complimentary accommodation
Hi, my parents are travelling on October 25th from Cairo to Melbourne and connecting in Abu Dhabi. They have a 22-hour layover and meet the Etihad criteria.
to be eligible for a free stopover hotel. However, your booking tool shows no availability, and I tried to contact you via chat and phone multiple times, but no one was able to help. I requested to make my own booking at any of the approved partner hotels and then claim for it as my parents are old and cannot spend 22 hours at the airport or the lounge. and I found heaps of complaints about the same issue, which made me so frustrated with Etihad Airlines, as I never face this kind of problem with Emirates or Qatar Airlines.
Desired outcome: provide accommodation
Check in baggage and lost item claim # auhey98362, crm01353808925 & ref: [protected]
Flight EY281 4th July 2023 COK -AUH
Ticket# [protected] & Tag# 607EY528941
Name: Rajamohanan Sivadasan
I am Canadian bought ticket online from Canada to travel from Cok to Auh On 4th July 2023.
On arrival my check in baggage was damaged beyond repair and made a compliant # AUHEY98362. Having checked the baggage at hotel, I noticed that my optical was missing as well.
Made a claim with all required invoice and other documents. The compensation for Samsonite bag provided is not satisfactory and also refused to provide any compensation for lost item. The total settlement offered is C$84. Though I raise a doubt about lost item, actually noticed only at Hotel when I had a detailed check for it for my use.
I am very much upset with this settlement and the way my claim is handled. Optical invoice & baggage purchase invoice already submitted.
Desired outcome: I am looking for cost of check in baggage and cost of lost optical
Seating
To whom so ever it may concern
It is with at most, disappointment and annoyance that I am emailing you regarding a recent flight that me and my family had to take with Etihad.
I am expecting to get a reasonable reply other than an apology for the difficult situation that we had to deal with.
Me and Family which includes my husband, my daughter, and my son booked the tickets to fly to Kochi in April and the flight was scheduled on 05th July to Abu Dhabi and Kochi. We reached Kochi on the 6th. We did check in online and managed to get 2 seats together, which was manageable as me and my daughter got the seats together and my husband and my son got seats together. When we were due to fly back on the 27th of July, I woke up at 1 am Indian time to check online as it said the online check-in will open 16 hours prior. As we tried to check online most of the seats were blocked by the system and we didn’t get the seats together. So I rang the office and I was consoled by a lady that she will pass a message to Air Arabia (connection from Kochi to Abu Dhabi) and Etihad (Abu Dhabi to Dublin). My issue was that my 13-year-old son was given a seat far from our seat and my husband in a completely different area. We were initially given seats in 4 different areas and a kind person at the Abu Dhabi desk gave us two seats together. I kept on requesting everyone in the offices that I don’t feel comfortable leaving my child somewhere on the flight with no family member near him. As I got on the flight I requested the crew to check if there are two strangers sitting beside we could request a swap. The attitude of the staff was really upsetting and in our opinion, they didn’t try to solve the issue at all. I was worried as my son was not feeling well and I did explain this to the crew. The whole night my son had to stay beside a stranger and I was not able to check him frequently as I was in the middle seat and the guy beside me was sleeping and I didn’t want to disturb him throughout the night. The whole night I was awake and so my husband worrying about our son who is sitting with a stranger. My son was so upset about the whole issue
My question to Etihad is what if my son was sick during the night or if there was an emergency during the journey, who will take responsibility for this? I was asked by an office staff in Abu Dhabi to file a complaint. Is this the solution for this crisis? We as a family booked the ticket to travel together and I didn’t expect this at the last minute. Our friend and family who traveled together with us did check online and managed to get the seats together at the same time we checked online. I will be reluctant to book flights with Etihad if there is no proper explanation and reassurance provided. As we know that this is not a budget airline we expect minimum facilities like providing seats together for a family. Air Arabia crew told us not to do the online check-in in the future. Just need the proper advice just in case we decide to travel with you in the future. I as a mother of two children don’t expect my children to travel on their own unless we chose to do the same. To my knowledge, people choose to book flights and travel on their holiday to relax and not to build up stress. Ticket prices with airlines are gone up so high and even after paying this amount Etihad crew told me that if I purchase the seats with another 500 euros they will allocate the seats together. My query is how they get those seats and in my opinion, it is pure greediness. I need a proper explanation for the inconvenience that was caused. I can submit the booking reference on request
Kind regards
Diana Paul
[protected]@gmail.com
Desired outcome: I need an explanation as we will not be able to take this if we decide to travel with you
Airfare
I have been trying to get help locating travel credit from a booking which was originally made in August of 2021 which had to be cancelled due to health issues.
I was told my fare would be put in a travel bank and I had until July 31st 2023 to use it.
When I looked into my new Etihad credit account it only showed $4,498.05 which reflects the value of my ticket and not the value for my wife and son.
I have been trying for weeks to get this resolved with Etihad customer service and I’ve been unable to resolve. I have been promised calls back while they investigate and no one calls back. I have spent hours on the phone with Eithad customer service and no resolution.
Today the credit expires and I am unable to book on the site.
I am EXTREMELY frustrated and there is nearly $10,000 of Etihad credit unaccounted for.
I am requesting this matter be escalated to someone who is able to resolve this issue.
Desired outcome: Full value in my travel bank so I can book a new fare. Extend the date to book beyond today since etihad hasn’t been able to resolve this for weeks.
1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".
4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.
Overview of Etihad Airways complaint handling
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Etihad Airways contacts
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Etihad Airways emailssocialmedia@etihad.ae100%Confidence score: 100%Support
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Etihad Airways addressNew Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates
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Refund not complete even after almost 6 months and still counting the daysOur Commitment
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