Etihad Airways
Reviews and Complaints

I submitted an application for a 30-day, single-entry visa for myself and a relative on September 21. We are both from Sudan, and although I indicated in my application that I was planning on departing the country from Ethiopia and Egypt for the applications, when I submitted the two applications, the departure was actually from Sudan. I tried contacting the company via phone and email, but I didn't receive a response.

While travelling to cinncinati, I was stopped at the destination abu dhabi without any solid reason and was made sit for 7-8 hours, my board pass was torned without any solid reason and all my money into this procedure went to waste.

I was lied by the airways of my visa getting some issues due to what they turned down my boarding pass. If this doesnt take any action against etihad service, i'm gonna take a big step once again. And without telling me any reason they sent me off back to my country in the money cancelling my ticket to us. This is insane. If I dont get any solid reason or my money back. I'm going to file a case on this.

I made a booking on your website for two passengers but was only issued one ticket with PNR number RXZCAK.

The booking was for both me and my wife and upon checking the ticket only one was issued for my wife and not me.Etihad refunded the money for my ticket back to my Credit card without informing me.

My PNR number is S3PPN4.

Now the price for the same ticket has increased significantly and I do not wish to pay this and need to have the original price agreed and paid.

My Visa was returned for modification, but when I was about to do the modification the website was showing error "There is no Visa matching the search information entered". This visa has already been paid! and there was no way I can modify my case?! I have been trying endlessly to call the number and emailed [protected]@etihad.ae and [protected]@etihad.ae but no response has been received both on calls and emails! How is one of the biggest company in the region are this worst in customer service and have an extremely poor website service! The visa is already paid and if it cannot even be modified then this transaction is just purely a SCAM!

I gonna breakdown the negative side of Etihad when it comes to processing refund.

Note that according to them the refund will take 7 to 45 days to appear to your bank but did not elaborate the conditions.

1. From the time of cancellation, 7 to 45 days to process the refund (this

probably to compute the amount refundable)

2. When they finally process the refund you have to wait again 7 to 45 days for

God knows what!

3. They will not contact you for any questions such as Bank Information, they will wait for you to contact them.

4. When you finally give them the Bank information, you will wait again 7 to 45

days.

So when you decided to book Etihad make sure that you are 101% sure that you can make it to the flight and cancellation will not be your option.

I am a doctor and had to travel to Uk for work and the staff made me wait for 4 hours for the connecting flight and didn’t give me seat in the flight booked for 1045 am on 28th august to London Heathrow..

Very disappointed with the way staff spoke and also very disappointed with the compensation..

I had to literally beg them to get me into the flight but all efforts were wasted ..

I am under sever financial loss due to this ..

I would request you to compensate me for this or else I have to go the legal way ..

The supervising officer was saad Ahmed ..

I booked a return ticket from Manchester to Ahmedabad for 12th June 2022 and a part of payment was through the travelbank voucher . But then Etihad cancelled the flight from Ahmedabad and rebooked another time. So I had the option to cancel for free so I called customer care. He clearly mentioned I will get an entire refund and the money paid through the travel bank will be refunded back in the travelbank. I have still not received that refund to the travelbank, please look into it and process my refund.I know travelbank is now Etihad credit and that also does not show the refund. This my 10th time contacting Eithad, email to the Etihad credit team, phone calls everything I tried still no refund from you guys

I have a complaint to lodge against your check in staff.

I can't file the complaint using "https://www.etihad.com/en-ae/help/feedback/share-feedback", boring, provocative, unresponsive, time-consuming!

my wife and son were flying from abu dhabi to cairo on 14 August 2023 at 10.05 AM. There are some mistakes in names, i called the agent when i discovered the mistakes, but he said it is not a problem as long as there is no substantial difference in names and are pronounced the same. based on that, my wife and son arrived from cairo airport despite the mistakes, no problems, no charge for changing the name, no hassle, no stress, no tension, no troubles at all! (ticket name: Hayam aboshehin / Passport Name: Hiam Aboushahin)! No big difference for 1st graders! but for your Asian staff, I wish i hadn't seen them for even a second! different world, different mindset!

But here at abu dhabi airport, your check in staff, indians as my wife told me, forced my wife to pay AED 520 and change the names

Even more, she didnt have extra luggage and she had to take some luggage with her onboard and spoil the gift she had bought!

Booking Ref : N98FYG for wife and son

Ticket Nos:

EY 607-[protected] (wife - Hayam Aboshihen)

EY 607-[protected] (son - Heban Zeyada)

Flight No. EY 653

actually i ve bn flying Etihad for over 15 yrs now, and never have i seen this shameful experience or met such a stubborn mentality staff!

Please look into this complaint and reimburse me the amount paid for correcting the name mistakes I am not accountable for!

I ve bn trying to send the complaint via etihad help link, but the process stops everytime I click "Continue"!

THAT'S ALL in details!

Waiting for an action from your side!

Regards

Maged zeyada

+[protected] (whatsapp No)

[protected]@gmail.com

I have a complaint to lodge against your check in staff.

my wife and son were flying from abu dhabi to cairo on 14 August 2023 at 10.05 AM. There are some mistakes in names, i called the agent when i discovered the mistakes, but he said it is not a problem as long as there is no substantial difference in names and are pronounced the same. based on that, my wife and son arrived from cairo airport despite the mistakes, no problems, no charge for changing the name, no hassle, no stress, no tension, no troubles at all!

But here at abu dhabi airport, your check in staff, indians as my wife told me, forced my wife to pay AED 520 and change the names

Even more, she didnt have extra luggage and she had to take some luggage with her onboard and spoil the gift she had bought!

Booking Ref : N98FYG for wife and son

Ticket Nos:

EY 607-[protected] (wife - Hayam Aboshihen)

EY 607-[protected] (son - Heban Zeyada)

Flight No. EY 653

actually i ve bn flying Etihad for over 15 yrs now, and never have i seen this shameful experience or met such a stubborn mentality staff!

Please look into this complaint and reimburse me the amount paid for correcting the name mistakes I am not accountable for!

I ve bn trying to send the complaint via etihad help link, but the process stops everytime I click "Continue"!

THAT'S ALL in details!

Waiting for an action from your side!

Regards

Maged zeyada

+[protected] (whatsapp No)

[protected]@gmail.com

I have cancelled a booking online on 12 May, and still haven't received the refund.

Please find below the ticket number and guest name:

Ms Eliana Bantchev

Ticket number: [protected]

Flight from Abu Dhabi to Jakarta

I called the customer service several times, and wrote also several times to [protected]@etihad.ae. The response was to contact the customer service, which said that the situation would be resolved. No response as of today at all. The representatives failed to even send follow-up emails. Very disappointing, and a great loss of time, without any resolution, for a ticket that was fully refundable, and which has been cancelled online already.

You will find attached the screenshots that I took at the end of the cancellation process online, on 12 May 2023. (for a flight departing on 15 May 2023).

The flight was successfully cancelled online and I expected to receive the amount without any trouble, as I fully trust Etihad and recommend it.

Looking forward to your response, and to receiving the refund.

Thank you and best regards,

Eliana Bantchev

As part of service, they advertised that they will help with Immigrations/Customs. At airport, they did not help saying that they are not allowed in that Area. It's ridiculous that Airlines is taking money from passenger through these services and providing bad service. I hope this helps anyone looking to purchase Meet and greet service from Etihad. I ended up paying money for1 adult and two kids and did not getting full service they advertised. Very disappointed.

Am a passenger on flight number EY15 on the 12th Aug 2023.

It has been the worst ever exeperience i have had so far. The Etihad staff was rude, without manners and simply unacceptable. After showing my passport and boarding pass they would not wven give me thier names nor show me their id’s.

There were 3 men and the one particularly rude was a thin tall man wearing glasses and the other 2 just supported him and would not show thier ids which they were wearing at the time nor their names when i asked them so that i could complain.

Also they would let me take a photo or record the incident.

Based on my family's previoius business class travel experience on Etihaad, this year on April 6, 2023 I booked tickets for me and my son to fly from ORD to HYD on 13th May 2023 paying $3776.22. However within 4 hours I ended up cancelling for a family reason. I called Etihaad within 4 hours from booking tickets, and they assured that I will get the money back within couple of days as the cancel was within 24 hours. They also got approval from Refunds.

From there on, it has been a nightmare for me for the past 5 months. I have been calling every week. Some weeks I called almost every day. Everytime I call, I am assured that I will get money back, and some of the customer service managers were kind to tell me that they will take this as personal case and escalate to refunds deparment and will get my money back within two, three, seven days.

However, I have been getting same response every time I call. They say they have been escalating to refunds department, and the refund is approved by refunds department, and there are a couple/few emails to front-office team that refund will be given within 15 working days. But that was on June 11th, and today is Aug 13th.

So here I am after cancelling tickets on April 6th, I am still waiting for refund on Aug 11th.

Following are the people I talked to in various customer service centers of Etihaad. I called at all times of the day, and all days of the week hoping someone will be an angel and get me my money back.

Jes from India Call Center

Saloni from India Call Center

Jes from India Call Center

Sandra from Serbia Call Center

Sofia from Serbia Call Center

Jan from Phillippines Call Center

Zaheed Pasha from India Call Center

Ms Saloni who was fantastic, in returning my calls to take my bank routing and account number, personally assured me that she will follow up and get my money back, but unfortunatley I still did not get money back.

Ms Jan, and a couple others also assured me the same thing.

ETIHAAD, PLEASE YOU HAVE GIVEN ME COUNTLESS NIGHTMARES, HEARTBURN, FRUSTRATION, ANGER AND HELPLESSNESS.

At this point of time I have no option but to approach attorney to get my money back AND COMPENSATION FOR THE TORTURE YOU ARE PUTTING ME THROUGH.

I WANT MY MONEY BACK, PLEASE!

[protected]@gmail.com