Etihad Airways
Reviews and Complaints

"I had an unfortunate experience with Etihad Airways during my recent trip. My luggage was damaged, and I promptly filed a complaint with the airline. However, it has been disappointing that I haven't received any response from them despite multiple attempts. They provided a contact number, but my calls have gone unanswered. They also mentioned that I would receive a reference number the next day, but I'm still awaiting that. This lack of communication and follow-up has left me feeling frustrated and unsatisfied with their customer service."

Hello

I booked a ticket to abu dhabi in 2020 march june july nz was in full force covid lock down since june 2020 i have been asking for a refund from etihad they just tell each time that my money will appear in my account in 45 days but it never does its been going on for so long.

I just want a refund or even a credit note this is so horrible to keep someones hard earned money of $3000 is a lot of money.

I just want my money back.

Hi On my recent travel from London to Abu Dhabi, I purchased a seat 74A for a price of £17.99. On airplane map this was shown as a lone seat next to the window and there was no seat next to it. This was the reason i paid and bought this seat. It was not the case on the actual journey and i had a passenger sitting right next to me. I did not get what i paid for and did not have a pleasant flight.

Booking reference: WLNONJ

Travel Date: 14/10/2023

I am writing to you today to tell you how disappointed I am about the seats on the flight. My name is andrew simos and I am flying with my wife margaret some from Athens to Sydney on the 18/10/23 on a long flight and I have several complaints. Firstly, I have just found out when I tried to book online that I won’t be sitting next to my wife from Athens to Abu Dhabi. This is unacceptable. I have been flying for over 40 years and I have never had to request to sit next to my wife. This should be an automatic thing, we shouldn’t have to request this. Next, I paid $100 Australian dollars to book certain seats on the Abu Dhabi to Sydney leg of the flight and I discovered that I did not have those seats. Someone else had booked those seats. I Dena d my money back and I will be very reluctant to travel with Etihad again. I should not have to get in early and book online to sit next to my wife. Absolutely ridiculous. My email address is

[protected]@hotmail.com

A. Request for compensation

1.27th Aug Case ID: [protected] 

2. 23rd Sep Case ID (no acknowledgement)

3. 26th Sep Case ID: [protected]

4. 11th Oct Case ID: [protected] (reopened & escalated)

5. 15th Oct Case ID: [protected] - 4th submission for same issue, not related to below issue.

B. Request for letter stating flight has been delayed

1. 27th Aug Case ID: [protected]

Hi ,

My name is Srinath Bhupathi. I was travelled USA to India on 24th September and my flight reservation code was 2RQDGK(EY) . I had 2 check-in bags. one baggage had broken. I am requesting to claim my baggage charges. Here I am attaching the proof of damage bag.

please contact this email: srinath.[protected]@gmail.com if any quarries.

Thanks,

Srinath B

Flight EY 25 Abu Dhabi to London 29th Sep 2023. Paid addition cost for seat 16k which is clearly shown on the seat selection screen on Etihad website as front row by bulkhead with leg room. Upon boarding, found there was a row in front. Seat paid for was not as advertised. Additionally the screen for seat 16k did not work properly, mentioned to stewardess, who was very apologetic that the flight was full and could not do anything about it. I then paid 9.99$ for the in flight WI-FI, which stopped working circa 1hour into the flight, so missed over 5 hours of messages and emails.

In essence, was uncomfortable, with no entertainment, and unable to work.

A very poor end to an otherwise fantastic trip.

Dear Manager,

While travelling from Hyderabad to Detroit via Abu Dhabi on 24/09/2023 vide a ticket bearing a PNR 5CPVTM one of our baggage was found to have been fiddled with locks opened and the above items gone missing. This was really not expected from an Airline of your stature. The loss was reported on TWITTER the moment it was discovered but it never got responded to.

Trust now someone comes forward and takes cognizance of this completely unacceptable offence.

Regards,

Vinaya Kumar Sinha

[protected]@hotmail.com

PNR- 5CPVTM

I had been charged 2 times from my credit card while booking by phone and it is not my fault at all they charge it 2 times and they said it is soft charge and will not give it to you before 15 days

Totally unacceptable taking money and it is their mistake and they tell me will give it to you after 15 days

Booking reference 18 September from Jordan to Abu Dahabi SA9GCK

My daughter Devadharshini palani vailmuthu had travelled in etihad airways on 19th september 2023 from cochin airport to edinburgh airport in a connecting flight. Her baggage had been lost and we had already complained about this in the Edinburgh airport but there are no responses from them.The baggage tag number is 131836. Please do give a response regarding this and help us with getting the baggage as soon as possible