Menu
For Business Write a review File a complaint
CB Airlines and Air Travel Etihad Airways Urgent warning: etihad airways’ severe baggage mishandling
Etihad Airways

Etihad Airways review: Urgent warning: etihad airways’ severe baggage mishandling

M
Author of the review
12:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Attention, fellow travelers:

Before you consider booking with Etihad Airways, it's crucial you're informed about a grave incident I recently experienced. This is not just a complaint but a stern warning about the potential pitfalls you might face when choosing this airline.

On Oct 26th, I boarded flight EY78 from Amsterdam to Abu Dhabi, expecting a journey up to the international standards Etihad supposedly represents. To my astonishment, upon landing, my baggage was nowhere to be found. It has been a distressing so many days since then, and Etihad’s response has been nothing short of lackluster.

They gave me this PIR number AUHEY35594

Contained within that luggage were invaluable items vital for a wedding - specialized attire, shoes, and unique dry fruits. The emotional and monetary toll of this loss is immense.

While the airline has acknowledged the issue, their action has been limited to mere lip service and generic updates about my baggage being "under tracing." I’ve provided descriptions, even photographs of my distinct dark grey Travelite brand baggage, yet the actual progress is nil.

If a reputed airline like Etihad can falter this significantly, where does that leave us, the passengers? This ordeal has been a wake-up call, and I implore all potential passengers to think twice and weigh their options before trusting Etihad with their belongings.

I’m raising this issue publicly in hopes it not only expedites my case but also serves as a cautionary tale. No one should have to experience this level of negligence and distress.

For those considering Etihad for their next journey: Beware and be informed. And to Etihad: Immediate and tangible action is demanded.

#LostBaggage #EtihadAirways #ThinkTwice

Desired outcome: Locate the baggage, Refund the compensation, Apology

Nov 01, 2023 9:23 am EDT
Etihad Airways customer support contacts
Address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, AE

Website
File a complaint Write a review
Hi there, please do join us via direct message on any of our social media platforms such as Instagram, Facebook or Twitter with your case number and we shall further look into this for you. Thank you. *Aya
Update by Moh01
Nov 02, 2023 5:08 am EDT

We already mentioned the Baggage PIR number here and Also, contacted you via DM on Social Media but there is no significant update from you and just a vague response "under tracing".

Can you do some serious action on this instead of generic replies!

0 comments
Add a comment

More Etihad Airways reviews & complaints

Etihad Airways - Booking cancelled not refunded 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - Double charging! 94
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - Poor service during flight diversion 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - unethical behaviour by staff 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - service deficiency
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - bad customer service and causing unwanted stress
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Etihad Airways - missing baggage
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Etihad Airways Contacts

  2. Etihad Airways phone numbers
    +1 (800) 266-7883
    +1 (800) 266-7883
    Click up if you have successfully reached Etihad Airways by calling +1 (800) 266-7883 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +1 (800) 266-7883 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +1 (800) 266-7883 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +1 (800) 266-7883 phone number
    United States
    +44 345 608 1225
    +44 345 608 1225
    Click up if you have successfully reached Etihad Airways by calling +44 345 608 1225 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +44 345 608 1225 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +44 345 608 1225 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +44 345 608 1225 phone number
    United Kingdom
    +971 25 990 000
    +971 25 990 000
    Click up if you have successfully reached Etihad Airways by calling +971 25 990 000 phone number 1 1 users reported that they have successfully reached Etihad Airways by calling +971 25 990 000 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +971 25 990 000 phone number 1 1 users reported that they have UNsuccessfully reached Etihad Airways by calling +971 25 990 000 phone number
    UAE
    +66 27 873 377
    +66 27 873 377
    Click up if you have successfully reached Etihad Airways by calling +66 27 873 377 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +66 27 873 377 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +66 27 873 377 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +66 27 873 377 phone number
    Thailand
    +34 910 507 223
    +34 910 507 223
    Click up if you have successfully reached Etihad Airways by calling +34 910 507 223 phone number 3 3 users reported that they have successfully reached Etihad Airways by calling +34 910 507 223 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +34 910 507 223 phone number 5 5 users reported that they have UNsuccessfully reached Etihad Airways by calling +34 910 507 223 phone number
    Spain
    +41 844 002 211
    +41 844 002 211
    Click up if you have successfully reached Etihad Airways by calling +41 844 002 211 phone number 2 2 users reported that they have successfully reached Etihad Airways by calling +41 844 002 211 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +41 844 002 211 phone number 3 3 users reported that they have UNsuccessfully reached Etihad Airways by calling +41 844 002 211 phone number
    Switzerland
    +27 860 123 150
    +27 860 123 150
    Click up if you have successfully reached Etihad Airways by calling +27 860 123 150 phone number 5 5 users reported that they have successfully reached Etihad Airways by calling +27 860 123 150 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +27 860 123 150 phone number 6 6 users reported that they have UNsuccessfully reached Etihad Airways by calling +27 860 123 150 phone number
    South Africa
    +65 68 185 555
    +65 68 185 555
    Click up if you have successfully reached Etihad Airways by calling +65 68 185 555 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +65 68 185 555 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +65 68 185 555 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +65 68 185 555 phone number
    Singapore
    +35 170 720 1585
    +35 170 720 1585
    Click up if you have successfully reached Etihad Airways by calling +35 170 720 1585 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +35 170 720 1585 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +35 170 720 1585 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +35 170 720 1585 phone number
    Portugal
    +63 27 926 044
    +63 27 926 044
    Click up if you have successfully reached Etihad Airways by calling +63 27 926 044 phone number 0 0 users reported that they have successfully reached Etihad Airways by calling +63 27 926 044 phone number Click down if you have unsuccessfully reached Etihad Airways by calling +63 27 926 044 phone number 0 0 users reported that they have UNsuccessfully reached Etihad Airways by calling +63 27 926 044 phone number
    Philippines
    More phone numbers
  3. Etihad Airways emails
  4. Etihad Airways address
    New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates
  5. Etihad Airways social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024