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Etihad Airways review: Etihad airways Marie comitti

Marie Comitti of US

Nov 02, 2023 5:51 am EDT

Verified customer

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Good morning

I flew from Pakistan to Abu Dhabi yesterday and from Abu Dhabi to London Heathrow a connection flight.

We had an emergency announcement and was told to be parpared to land in 10 mins and we was landing at eatenball airport ( not sure the correct spelling)

I had a 21 month baby with me and my partner who was also travelling and my baby was unwell due to ear pressure pain and was crying

The cabin crew were so unprofessional as they were running up and down trying to read from a manual as to were the medical equipment was kept they hadn’t a clue and we were already stressed cause no one knew what was goin on!

Later to be told medical emergency!

My brothers wedding was yesterday @ 3pm and we couldn’t make it!

We was left at a standstill for 2hours 45 mins and to remain in our seats!

As paper work was taking ages!

I missed my brothers wedding 💒 which I was suppose to be at and a lot of planning and effort went into all this!

We were suppose to land at Heathrow @12pm to arrive at 5.05pm

I can not express the stress and aniexity of all this we spent a lot of money on these flights and it was all for nothing!

When we collected our baby’s pram the handle was broke! And one of our cases was also broken on the side.

I’m so upset and please can you compensate us or at least show us ur apology this is the first time we have flown with Etihad

Kind regards Marie comitti [protected]@gmail.com

[protected]

Partner: Muhammad tariq shaikh

Son: zayne comitti shaikh

Etihad Airways response

Nov 02, 2023 8:50 am EDT

Etihad Airways customer support contacts

Phone numbers

+1 (800) 266-7883

+44 345 608 1225

Address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, AE

Website

www.etihad.com

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Hello Marie,

I'm truly sorry to hear about the distressing experience you had during your recent flight with us. We understand how important it was for you to attend your brother's wedding, and we regret that the circumstances prevented you from doing so.

We take your concerns very seriously, and we will investigate the situation further to understand what transpired during the flight and why there was a delay. Our primary concern is the safety and well-being of our passengers, and any emergency situation is handled with the utmost care. However, we acknowledge that the communication and support provided during such events should be more efficient and compassionate.

Regarding the damage to your baby's pram and suitcase, we apologize for any mishandling of your belongings and you will have to fill up our damaged baggage form on our website so we can investigate.

Once again, our sincere apologies for the inconvenience you faced. We appreciate your understanding and patience. *Ikra

What is the next step now to my previous complaint ?

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Etihad Airways address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates

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