Etihad Airways review: Missed flight due to wrong boarding pass issued

. I am writing to express my deep dissatisfaction and disappointment with the service I received from your airline on September 22, 2023, when my family of 4 (1 senior age 62, 2 kids ages 3 and 10 and adult age 22) was scheduled to travel from Abu Dhabi to the Philippines on Flight EY0428.

Regrettably, their travel experience turned into a nightmare and trauma due to a significant error made by your airline. They, along with several other passengers, was issued incorrect boarding passes, which ultimately led to them missing their flight. This incident has caused me considerable inconvenience, distress, which I believe warrants immediate attention and resolution.

The issues they encountered on that day were as follows:

1. Incorrect Boarding Passes: Upon arriving at the airport and proceeding to the boarding gate at 6:00am, they discovered that the boarding pass they was issued did not correspond to the gate where the aircraft located for boarding. After consulting with etihad airline staff, she confirmed that they are on the right place.

2. Missed Flight: Due to the confusion and the ensuing delay in rectifying the boarding pass issue, they missed their scheduled flight. This resulted in an unexpected overnight stay in Abu Dhabi with my mother and the kids and without any dirham with them to buy food waiting for the next flight at 2am the next day.

3. Inadequate Assistance: While dealing with this situation, I found the level of assistance and communication from your airline staff to be sorely lacking. My family were left confused and frustrated and trauma for my mom and kids, and it was challenging to obtain clear information about the next steps or any compensation for our predicament.