Etihad Airways
Reviews and Complaints

Such a garbage food even dogs will not eat that. To being with the boarding process sucks they wait too much untill the time is close to board and also they will be only 3 people from eithad helping to board for a [censored] load of people who has to board. Attitude cabin crews attitude even if u ask as simple as ginger ale they say we don't have it and u didn't book a meal [censored]. Air India is far better than this [censored]ed up airlines etihad sucks.

Please be informed i am Demetrio S. Cabalhin Jr. during our port of call in davant USA iv been sent home dated March 17, 2019 during my fligth from new orliens to JFK i have been a delay of fligth for more than 3 hrs. I missed my connecting flight from JFK to Abu Dabi, Jetblue reskedule my fligth to march 19, 2019 and they have arrange me a hotel check in time 2300H March 17, 2019 and check out March 18, 2019. Since my flight is reschedule to March 19, 2019, I have requested one night stay in hotel but they have refuse to give me another one day. They have rebook me in March 18, 2019 9pm in different airline witch is Cathay Pacific. As per above subject my luggage has been missing. Kindly ask your support to recover my luggage in JFK in Jetblue Airlines or in Ethihad Airlines. Please find attach my boarding pass, passport copy and luggage claim stub.
email add [protected]@gmail, com

We travel to India almost every year and this time opted for Etihad Airways. We were appalled by the service we received on our flight from Abu Dhabi to JFK.

We travelled with our son who turned 2 a couple of months back and had opted for a child meal for him which we received on our flight from Bangalore to Abu Dhabi. However during meal service in our flight to JFK we were told that there was no child meal loaded on the flight as nobody had selected it. Clearly from the screen shot attached that was not the case. The flight attendant did not have anything to offer to us apart from few prices of cake and baby food. We even asked her to provide us with the menu onboard so we can pay for the food. Even on the menu they had nothing to offer other than chips and snack items which cannot be offered to a toddler as food. In the end we had to dig up our bags to find food for him.

Our ordeal however did not end there. In our last meal service before we landed we were the last to be served. My wife who's a vegetarian was old there's no more vegetarian food available and only thing they had to offer her was chicken meal. When we expressed our displeasure they said they would heat up a crew meal and bring it us in 20 mins and what she got after 30 mins was a couple of pancakes placed I front of her. As most of the pancakes have eggs she couldn't even eat that.

When I asked them about procedure to complain they had nothing to tell other than take my email address and "raise the issue with management". For that too I haven't received any communication yet.

After spending about $2500 if this is the service we receive it should be shameful on the part of the airlines. We never had such experience with any other flight operator be it Air India or Emirates. I would never recommend Etihad to any of my colleagues, friends or family members.

Flight : EY 101 (Abu Dhabi to JFK)
Seats : 54E, F, G
Date : 17th April 2019
Name : Ashwin Nayak

I would like to express my disappointment at the service of Etihad airways towards my journey from Lagos to Abu Dhabi Flight EY 674.
Firstly the flight was moved from 8:30am to 10:40 with very short notice. At about 10:00am, we were then told to board where we left standing for more than 30mins only to inform us that the plane is being cleaned and delay for another 1hr.
Your airline holds prestige and it is a shame such things are happening.

Hi, I am writing to lodge a complaint against etihad airways for changing the connecting flights and hence resulting in changing the total travel time from 20hrs to 45hrs (so far, as the journey is still in progress). I booked the flights for my older wheelchair bound parents to depart from del and to arrive into lax with a 1.5hr connection in abu dabi. Because of whatever reason etihad airlines delayed the original flight departing delhi and then ended up cancelling and changing the connecting flight which resulted in a long tiring layover in abu dabi and also staying for hours inside the airplane. Nothing was done to make my parents feel comfortable. And then they were booked on a flight to jfk, which was again late by hours to just to depart from abu dabi and is getting into jfk late tonight. And then they are booked on the connecting flight next morning to leave out of jfk to come into lax. I have made numerous calls to the customer service but they say they don't have authority to help. All I have been requesting is to make them feel comfortable by atleast providing accommodation for overnight stay. We had plans for the weekend for which I had pre paid. Now I have to cancel those and loose money on that as well because by the time they would arrive I am sure they will be dead tired and won't be in a position to go out and enjoy.
The whole reason I booked this more expensive flight was so they could have a better flight with less connection and flying time. But this has been nothing but a nightmare so far and my parents were very tired and upset when I spoke to them last in abu dabi.

Hi,
I booked the two way ticket on 12 Jan 19 by using Etihad app. During booking my daughter was under infant category and she turned to child category on 1st April 19. My return ticket was on 11 April 19 and system accepted the payment with infant fare during booking. When i contacted customer care before online check in they told they will not allow my daughter to travel so they canceled my daughter's return ticket and booked new one with the fare of AED 1963 for one way alone!. It is completely application glitch and please refund the charged amount . I have enclosed my ticket details

Ref AUHEY17374
Flight ey16
Left Manchester on 15th April
Hello

I came on holiday with Ethiad thinking i will achieve great satisfaction. A simple suitcase cannot be lost in transit from Manchester to Abu Dhabi. How can you not locate my suitcase its big and red.
Who can I complain to? What are my rights.
I am in a different country without my expensive clothes which were bought specially for My holiday for which i have paid loads of money for.
Will you be compensating my whole holiday as it has now been ruined? My wife and i paid and saved up for this.
We are left with no clothes and no toiletries. How would you feel if this happened to you?
Surly you must know if the suitcase was on the flight or not?
Let me know who i need to to complain as this is not the end of the matter.
I have not been given any money as yet to buy any clothes ina new country.

Await your response.

I have my honeymoon tickets with Etihad since it is know to be one of the most reputable airlines. Unfortunately, this was not the case. My flight was from Cairo-Abudhabi-Male and at the final destination, my main suitcase was lost. I have been on the phone with Etihad, emails and I have not received a single update nor an apology to compensate my anger. My honeymoon was simply ruined because of this and I have been stuck in the room for the past 2 days waiting to hear anything regarding my suitcase. this has not only ruined my honeymoon but it has also affected me physically and mentally. I will sue a case and post this worst ever experience everywhere on social media because you have been very disrespectful with your client and the honeymoon should be one of the most unforgettable trips but I ended up in my room with no clothes.
I'm sorry to tell you that this is the worst airlines and customer service i have ever used such a shame and i will not make it give up on my rights as you ruined and wasted my time and peace of mind.

I, Rajendra Patil, alongwith my friend Mr. Kailas Dewal, traveled from London to Mumbai on Ethihad on 26th/27th Nov 2018.

We were travelling Economy. We purchased economy space from London to Abudhabi and Abudhabi to Mumbai. we paid 136.40 GBP per person.

For travel from London to Abu Dhabi we got proper seats.

However for travel from Abu Dhabi to Mumbai we were not given economy space seats. In fact we were give two of the worst seats near emergency exit, which did not even recline. The seat numbers were 21D and 21E.

It was the most horrible journey. we are both lawyers and had to attend court next day, which we could not do.

We had most horrific experience on Etihad. We could not get any sleep and rest on the flight. We were unable to attend the court next day.

We would like to be fully compensated for the hardship, inconveniance and loss we suffered.

Dear Sir,

My name Ajmal from india.iam worked in Abu dhabi & i take ticket to 16.04.2019 @ 3.10 am
And when i go for boarding pass they tell me the seat is full and you want take ticket reshedule.How its possible.I am take ticket from one important function.Because of this i lost too much, Please dn't do like this any customer.And they take from me morning flight, that also connection flight.for giving the 200us voucher how i happy
i attched you my ticket and neew boarding pass copy

I'm traveling from Riyadh to Chennai via Abudabi. The guy at the check in counter was totally unprofessional where he didn't respond to any of my queries. He was behaving rude with his local language and didn't speak English. Horrible experience. This is my first time in Etihad. Kindly take action on this.

Counter# 121
Date : 14 Apr 2019
Riyadh airport

I travelled from Bangkok to Lahore on April 11th, 2019 with a stay over of 50 minutes at Abu Dhabi. My flight number was EY241 from Abu Dhabi to Lahore. I had one suit case booked which did not reach Lahore and was left at Abu Dhabi airport. It created a lot of hassle for me as I'm a businessman and my time was wasted. I had important things in my bag and it made me feel very uncomfortable to leave the airport without my luggage. There was no apology, compensation or any kind of service to send my luggage to my address and my house is quite far away from the airport.

i refer to the above tickets numbers, kindly note that my family has missed the flight from Abu Dhabi to Beirut Airport due to lack of services of your staff over the counter at Abu Dhabi Aiport as when they reached the boarding gate to the flight they were informed that the flight took off... kindly look at the issue immediatley and the tickets should be refunded as soon as possible or else the issue will be on media soon... as such services will not be accepted at all if you have shortage of staff at the counter in Abu Dhabi airport we are not here to pay for it...

kindly contact me immediatley on this number [protected] with a soultion pls

Regards

I am travelling from Calagary to Karachi via Toronto & Abu Dhabi.
At Toronto airport Eithad told me that I dont have a seat in the plane as flight was overbooked. I cant imagine how can do that when I already had confirmed reservation. They left me stranded, did not even give me hotel. This unprofessional behaviour has caused lot of stress to me & my family and has disrupted my schedule. On top of that there was no apology from the staff. They have given me a $300 voucher to be used with Eithad only which is a joke. Who wants to travel with them after this experience.

I am Neethu Zacharia,
I just want to let you know that, on 04th July 2016 when I travel to COK (Kochi) India from the United Kingdom, (flight EY 16 and flight EY 280) I have lost my 80+gm of gold. It includes 3 bangles, 2 lockets, 1hand chain, and 1neck chain+ear rings. It was in a small bag in my handbag. I have given a complaint about this at Cochin airport in July 2016, I haven't heard anything about this. please inquire about this and gave me a valuable reply.
Thank you in advance
Neethu Zacharia
[protected]@gmail.com

Good evening, my name is Martin Stoev and I am writing to you in regards to a situation that occurred when I was trying to check in for my flight on the 8-th of April from Seoul to Abu Dhabi. The situation made me extremely upset and caused huge inconvenience for me and the people that I was travelling with. On purpose I waited a couple of days before I sit down to write this complain to you because I wanted to calm down and to explain in a professional way how I was mistreated by Etihad ground staff at Seoul airport when trying to check in sports equipment.

First, let me start by introducing myself - by profession and visa I am a full-time fencing coach in UAE. Personally, I am traveling 15 years already all around the world first as an athlete and then as coach.
Currently two of my fencers are representing UAE at the World fencing championship in Poland, so I consider myself to play an important role in the developing of the fencing sport in UAE.
The purpose of my trip on the 4th April to South Korea was for two of my students to participate in a Qualification round which is needed in order to participate at the US national's championship. Also, let me mention that my two students - Alizeh Kizilbash and Zara Kizilbash are below 18 years old, so on this trip I was responsible for them not only as a coach but also as a guardian to whom their parents voted me their trust.
We used Etihad Airline services for our trip to South Korea on the 3th of April and had no issues from Abu Dhabi to Incheon. The issue occurred on the way back from Incheon International Airport to Abu Dhabi on the 8th of April (flight number EY 873, departing at 01:00)
Check in opened 21:30 and were there hoping to drop the luggage and enter the airport. The girls checked their bags (they must be dropped on the oversized luggage corner) first and then when I left my fencing bag for check in and the ground staff asked me what is inside the bag. I gave them full information about our fencing equipment and in reply I was told that I need to have permission for knifes!
In fencing we DO NOT use knifes, the equipment that we use and had with us is called Epee. I won't go in details to explain the structure of the Epee, but it is not a knife and you cannot cut with it and that is why it is safe to be used (the range of the students we train is from 5 to 58th years old.
And that is what I was trying to explain to the Etihad stuff who was dealing with the check in but obviously she didn't understand what I was explaining.
She called the Duty Supervisor Sinhyun Kim. It took him an hour on the phone to try to "resolve" the problem and in the end I was told that we need to have a permission to bring back our fencing equipment back to Abu Ahabi. I will just mention here that at the airport in Abu Dhabi no one said such thing. I have been travelling to so many destinations in Europe, also in Asia and never had been asked for a permission. I live in Dubai, so I use Emirates airline often and I never experienced such problems when I was coming back to UAE.
So, after making us waiting for more than an hour he told us that we need to live our baggage behind if we want to go on the flight back to Abu Ahabi.
Me and my students were in complete shock of the situation at that point. We went earlier to check in order to try to avoid the stress that you usually have at airports. Not only we couldn't avoid that stress but the way Mr. Kim "handled" the situation created fear and worries in me and my two fencers (who are under 18 years old and their parents are waiting for me to bring them to Abu Dhabi) won't be able to go on the flight home. This whole time he had our passports with him and we didn't know are we going to catch our flight and are we going to receive our equipment and I started panicking at this time.
Because I am responsible in front of my students parents to bring their children home I had to do something in order to catch the plane. I offered the Duty Supervisor to move out all Epee's from our bags, wrap them and put them as a separate item.
For the solution of this situation that I thought I had to pay 20 000 won for packing the swords. We also had to leave 7 epees in South Korea and the price per epee is around 150 euros. I filled all documents, gave contact for the UAE fencing federation invitation from US fencing federation for this qualification tournament in South Korea.
I am a respected fencing coach in UAE and what happened affected me seriously in more than one way:
1. I am responsible for two girls under 18 y/o and without reason Etihad made unnecessary stress to me and to them. I had to find a plan how take the flight even without our Epee fencing equipment, because my first duty is to keep them safe and bring them back to their parents. Because of Etihad I didn't know to react for first time after 15 years flying with different companies. There must be compensation.
2. Parents of Alizeh Kizilbash and Zara Kizilbash are Etihad Gold Members. Their names are Dr. Faisal Hasan and Dr. Ayesha Cheema-Hasan. They have US passports are residents in Abu Dhabi. Many times, they travelled with Etihad carrying the fencing equipment and they never had a problem.
3. On 6th May UAE is organizing World Fencing Cup for Women. Obviously, Etihad employees cannot make a difference between a knife and epee. Are you going to stop all athletes participating and make additional stress?
4. UAE is known as country where an expert can come and practice his profession and being appreciated. Etihad took my tool for giving lessons - my epee. Because of that I cannot effectively practise my profession.
5. With this act Etihad made a statement - During the year of tolerance they don't tolerate what they don't understand. This act can be accepted as an attack against the entire fencing community in UAE. Or just personal attack against me as professional, coach and leader of the group traveling to the other end of the world.
Our equipment was send on the next flight to Abu Dhabi (if you need to check it - the number of the baggage is: 5607EY135952). The problem was not that the equipment came one day after us but the way that the ground stuff handled the situation - their lack of knowledge and lack of knowing how do deal with their customers.
I think that the entire unnecessary stress that we experienced must be compensated from your end actions must be taken.
Looking forward for your prompt reaction!
Coach Martin Stoev
Email: [protected]@mkfencingacademy.com
Phone: [protected]

اليوم (يوم الخميس مبكرا وصلت إلي مطار أبوظبي وذلك في وقت ٠٢:٤٥ صباحاً.. تأخر الخطوط من الرياض وفقد لجمهورنا الخطوط تحويل الرحادلات الي بلادنا المختلفة والآخر انا حصلت تذكرة الثاني بالليل ١٠ :١٠ مساء في اليوم الجمعة..والآم ٦ ساعات ما حصل غرفة والموظفين في تحويل للرحلات في تيرمينال ٣ مكذبين أنهم قالو بأربع ساعات أصدر تأشيرة للفندق..والان سته ساعات ولا سيما اي موظفين ما أعطي خير واضحة والاولين خلصو دوامهم

EY 22 Flight 7.10 pm Wed 27th March from Manchester Airport cancelled
Eventually give hotel room at 3 am at Hilton Garden Inn Old Trafford on Thurs 28th March after appauling treatment in the Airport for some 7 hours of which I have complained to them separately
Back to Airport at 6 am Thurs 28th March for flight EY 2022 10.15 am
Only this was also delayed and departed some 3 hours later meaning another missed connection
Another night in Abu Dhabi at Premier Inn
Back to Airport for flight EY 450 Friday 29th March
Arrived Sydney Saturday 30th March a full 24 hours late
Please award me the maximum compensation for this experience with Etihad Airways
You need to treat your customers better
Judith Anders

My name: Ismail Syam
Flight no. EY418
Dep. Date: 04.04.2019
From: Abu dhabi to Kuala lumpur

When boarding on 21:45 LT..i saw 2 persons stand up at Door's plane, and i asked one of them that i forgot my HAND CARRY duty free in the WAITING ROOM for boarding in Abu Dhabi, and she said "dont worry we will find it" because i can't come back by bus to the termonal that's why i asked their help.. And i am waiting until 3 bus completed drop all passenger on board, finally 22:25 LT, the plane start moving for departure..i think that my package already found, once arrived i asked to same aerohostest but i really dissapointed to hear her sound.. "NOT FOUND".. so many time i use Etihad for support my traveling.. But this time i really dissapointed..

I hope my package that is 1 hand carry plastic with 3 packs of Chocolates inside found and hopefully Etihad Team would like to deliver it home, this my address:

Jl. Daeng Tata, hartaco indah,
BLOK 2A No.51 MAKASSAR - INDONESIA.
TELP: +6281.355.355.467

I TRUST THAT ETIHAD IS ONE OF THE BEST AIRPLANE IN THE WORLD..AND VERY CARE WITH THE PASSENGERS..

Thanks for your kind assistant.. Much appreciate if you could arrange for delivery.. And i will speak to everyboddy that This Airplane is the best in my life..

I am a GOLD customer and last week I purchased extra air miles which took well beyond the 24 hours to credit my account. This stressed me out completely and I was treated really unprofessionally by Etihad. It was totally unacceptable that it took so long to credit my account. Once credited I went to book my flight; air miles + cash. I knew the total I needed to pay. At seat selection I opted to look how much it would be for the front section - I was expecting a charge to alert me BUT IT DIDN'T so I continued with a seat selection in the first section of the aircraft. At checkout there was no charge added for the seat and I paid the price of my flight as expected.
Unfortunately a few days later I see that you have charged me £131.67 for this seat.
I have emailed 3 times to GOLD Guest and my request for a refund have been ignored and I am constantly being told that you are unable to refund me. I keep telling you that it was not my fault that your website didn't tell me. I would never pay this amount for a seat! Also it is theft and a "unathorised" transaction on your behalf. Please resolve this for me.