Etihad Airways
Reviews and Complaints

I am a GOLD customer and last week I purchased extra air miles which took well beyond the 24 hours to credit my account. This stressed me out completely and I was treated really unprofessionally by Etihad. It was totally unacceptable that it took so long to credit my account. Once credited I went to book my flight; air miles + cash. I knew the total I needed to pay. At seat selection I opted to look how much it would be for the front section - I was expecting a charge to alert me BUT IT DIDN'T so I continued with a seat selection in the first section of the aircraft. At checkout there was no charge added for the seat and I paid the price of my flight as expected.
Unfortunately a few days later I see that you have charged me £131.67 for this seat.
I have emailed 3 times to GOLD Guest and my request for a refund have been ignored and I am constantly being told that you are unable to refund me. I keep telling you that it was not my fault that your website didn't tell me. I would never pay this amount for a seat! Also it is theft and a "unathorised" transaction on your behalf. Please resolve this for me.

Flight EY 0022, E Ticket:[protected], Date:26/03/19
Dear Sir,

I have been charged £53 extra for the baggage. together my three bage (two main baggage and one hand carry) and toled me that i me three kilo extra.
I explain that my hand carry includes laptop and charger which is 2.5 kilo . i will take them out seperate but dont charge me for the laptop.

But they did not accept it and treat me that I will miss the flight otherwise although there were still two hours for the flight.
I belive that the Airline staff took advantage of my vulnaribility and pressurise me pay for extra.

I am very unhappy about the policy and staff behaviour.
I request to look in the matter and expecting refund for the laptop charges.

Kind Regards

Sultan Ali

Hello,

I have flown by the flight below and I had a serious issue during taking the flight.

—

Etihad Airways Flight 873
Sun, 17 Mar-Confirmation no. RSRZVZ-No Updates
Seoul ICN to Abu Dhabi AUH
00:15

—

I had joined the bid program for upgrade as the attached email.

But I did not have any notification from Etihad Airline about that my bid was accepted hence I have issued my economy boarding passes at the check in desk on the flying day.

Later I have noticed a transaction of my credit card was made for the amount of the upgrade bid which is AED 1936.00.

I have explained this to Etihad Ground Crew at the boarding gate of Incheon Airport on the same day, they said the credit card transaction will be cancelled, then I have flown by the flight on economy class seat.

But till today, still a cancellation is NOT been made yet, please cancel the credit card transaction immediately.

I am completely not happy with what happened for the Etihad flight.

I request immediate action and response from Etihad on this issue.

Jong Min Park

I am booked in to travel tomorrow booking ref ugbrv mrs kathleen holt and mr edward holt I paid extra for my seats my husband needs leg room and I dont like to be enclosed in I had seats 18h 18j on flight ey16 manchester to abu dhabi I checked in to day why I printed boarding pass are seats had been changed to 31d 31e. I phoned customer service and told aircraft was changed so seats were changed I explained I still should of been given the same seats I paid for and not in a row of 4 that is the cheaper seats. I cannot sit there I will feel to enclosed in and panic I asked to be given seats I paid for. I was told to get the check in counter early to see what can be done. This is not good enough I should of been told of this change and I want the seats I had 1 aisle 1 middle with extra leg room. I am a frequent flyer and think this service
Its really bad. If I dont get my seats back I will not use etihad again
This is causing so much stress before I even travel I am so upset please can you help
Kathleen holt
[protected]

Hi my Name is Thomas Noonan Etihad Guest number [protected]. On our outbound flight on the 9/02/19 at the Gate at Dublin there was only about 50 seats and a large crowd had to stand for upwards of 40 mins before being boarded. there didnt seem to be any zone procedure as usual apart from those needing assistance and with children were called forward after that it was just a push to the front. It was the same coming back to Dublin from Abu Dhabi at Gate 6 which I think also was catering for gate 5 the crowd was packed into the hallway and it was a struggle to get to the Toilets near the end as people thought we were jumping the queue'. I have never encountered this system before and one of my travelling companions was really struggling to stay standing for over 45 mins. Is this going to be the normal procedure for future flights or was there some other reason for this chaos and overcrowding of a very small area. The flight to Dublin was EY45. Furthermore there was a problem with the Entertainment system and the number of music and movie channels was drastically reduced from my previous flights I had taken' I accept there can be problems periodically with any system so thats not a major concern. I have enjoyed travelling wit Etihad on numerous occasions and I have never had any reason to complain before. Thanking you for reading this letter. Thomas Noonan

I have been writing to the Etihad Guest response team (feedback@etihad.ae) since January this year regarding a ticketing scam I was unfortunate enough to be a victim of and that was perpetrated by an employee of Etihad's from their customer service centre in Abu Dhabi. However, each time I write I am sent a standard response saying they will get back to me but no one ever does. My reference number is: [protected]. I have waited the required 8 weeks for the airline to reply but have heard nothing. Who am I supposed to talk to? This is highly reprehensible behaviour from such a well-established airline. It is very disturbing to learn that my complaints have all fallen on deaf ears and I have not even been accorded the courtesy of a decent response.

I bought a ticket and was double charged .. I've rang and rang and get nothing but rude unexceptable responses .. I've been given an email address, to which no one answers ! My next step will be to get a solicitor involved ... no one cares .. I've googled this scenario and it seem to be a standard scam from etidad and it's happened to, too many people .. my booking code is PEJXJU .. it's €1600, which I cannot afford to do without, it has gone since feb 23rd .. how can a reputable company behave in this manner ? I intend going to every social media platform if I am not dealt with ASAP !

Hi Team, My name is Gunjan Mansharamani and my PNR number is EVYBBV. I was traveling from LHR to Dublin to Abu Dhabi and final Destination was Ahmedabad. I started my journey on March 16th and I landed in AMD on March 18th. My 2 bags were lost and after filling the claim form I got the reference number as AMDEY 17066. I received my first baggage on March 20th and still my second baggage is missing. The Ahmedabad baggage department has no information about flight in which my bag are coming. I need my Bag as I have important papers of my company in that I have been suspended by my company until further notice as I was not carry them in Carry on. I am helpless and in deep trouble becuase of this. I spoke to Executive Anjali on March 2nd Friday and Super visor Megha and they were not able to get in touch with Lost and Baggage department of Abu dhabi. At 4:15 pm on March 22 2019 Friday I called the AMD duty manager El Sharif Hussain who is busy in meetings and denied to speak with me for my issue. I think meetings are more important and no body cares about the customers in Ethiad. I completely helpless and please help me with Bag and compensation for the inconvenience caused by the Airline, Gunjan Mansharamani +91 [protected]

Hello sir..
I received a job offer from etihad group of companies, for the post of Accountant, they are offering me 4000 AED. With all facilities provided by company.. They demanded me passport copy and photos to upload on their website for the further process.. Kindly tell me is it fake or real... I received email and also about job offer by etihad group of companies. And I received email from ert@etihadgroupcareer.com.

I would like to lodge a formal complaint against the ground crew in Cairo International Airport handling my flight EY654 to Abu Dhabi on the 16th of February.

While boarding the plane around 1:20 PM I was asked to provide my passport and boarding pass when trying to provide it, the lady tried to snatch it from my hands, I advised her to wait, and after providing the documents to her she looked into them and then she threw the passport with the boarding pass rudely to her colleague on the desk, this was racially motivated by the ground crew, as I am a Coptic Christian and the ground crew that was involved in the incident was wearing the hijab and I had a tattooed cross that was visible on my right hand when the incident happened and I recall from the incident that her treatment changed to be aggressive once she saw my Cross.

I would like to complain about :

1- why all the crew did not wear clear badges to reflect their names as I do not know the name of the responsible that did this, all I know that she was wearing a scarf.

2- The rude and the unprofessional way I was treated should not be tolerated

I tried to reach out to Ethad Airways [RQID:694928] but no response.

I strongly believe that no one should be discriminated against for religion colour or gender, and I look forward to hear from you soon.

kind regards,

Raef

I was flying by Ethihad to USA on Jan 19 from India. My Checked in baggage was delayed by 3 days (Claim # ORDEY14703) & when I received the same it bag was damaged. I had sent informed to Ethihad air ways also sent 3 follow-up emails but there is no response from Ethihad airways.

Due to 3 days delay I had to purchase some mandatory clothing. I had request the refund for
1. Delay for 3 days
2. Baggage damage
3. Initial purchase need to be done due to baggage delay

Thank you.

I ordered a Samsung gear 3 watch from the etihad reward shop. Supposedly it takes max 6 working days for delivery. Its now been 3 weeks an 6 emails without a single response! I'm furious with this! The previous time it took 2 months for a tablet I ordered! I've emailed customer service twice and filled the contact us page 4 times. Not a single reply! Thanks for effectively steeling my money!

Hello,
I am the regular traveller to Europe on business purpose. This time I preferred etihad airlines for my travel, which very much disappointing and frustrating. While travelling from India to Frankfurt I was asked to postpone my travel to next day due to over booking. Some how did not happen because I denied. While return back to India at Abudabhi ethad denied my boarding. I have planned ans booked the flight as per my comfort, comittments, personal works, paid huge amount for ticket. Now as I was stopped from boarding at terminal3 of abudhabi airport, all the planning got effected. Who compensates my valuable time. They provided accommodation in a dormitory kind of room where just space for a bed like a cell for sleeping. No facilities are available. Forced to use public airpoet toilets. For the food I got to run half kilometer, even the coupon is very limited. Atleast i thought it could be okay if they give accomidation and others are fine. But very worst service from etihad. Frustrating. Not treating the customers well. When I questioned the people at information center who postponed my flight to next day at terminal3 they are not responding at all. They are not accountable and telling that you can complaint in the etihad website with very casual way. I have travelled many times in lufthanza, Emirates air swrvives. Never had any problem. I would have booked better flight if they could have made "flight full/no seats avaialble" in booking sites. Etihad tried to change the flight at both the times while to and fro. Who compensates for my valuable rime? Who are you to change my flight of I have already booked on perticular date? Please give me the justification. I had very bad time and discomfort lost my 1day of time inspire of spending huge amount on booking ticket in etihad airlines.
I have changed from below flights.
EY 216 -> EY236

My daughter and I recently flew from Chicago to Hyderabad, India and back on American Airlines and American's partner airlines, Etihad Airways. When I arrived at the airport for the departure flight, I was informed each traveler was only entitled to one checked bag and there was a $100 baggage fee for every additional checked bag. I paid $200 for two additional bags. American claims this is per Etihad's policy, but Etihad's website states each person is entitled to two checked bags. Moreover, I have a gold card member of American Airlines and also carry Citi Platinum Select American Airlines credit card that entitles me to two free checked bags for myself and each person traveling with me.

On the return flight, Etihad informed me that the charge for one additional bag was $300. I asked why and was informed that was the policy. Nothing on Etihad's website provides any indication of this baggage fee. Nor did American Airlines ever state I would be charged $320 for one bag on the return flight.

In short, I paid a total of $520 for two "extra" bags to Hyderabad and one "extra" bag on my return. I believe the "extra" bags were not extra. They should have been included in my fare. I believe your action in allowing this charge is in violation of a USA Department of Transportation regulation found at 14 CFR 399.87.

I asked the Etihad agent at the Hyderabad airport where it says we pay $320 for extra bag and he could not show it. Clearly, it does not exist. I am also surprised that it is $100 per bag while leaving USA and $320 on the return. It makes no sense to me. I traveled on Etihad before and was allowed 2 bags per passenger. This has ruined our experience and I doubt we will ever travel on Etihad.

my baggage got delayed more than 24 hours while travelling from Jeddah - Abu Dhabi - Kuala Lumpur. I am demanding compensation against delay my baggage since this incidence disturb me a lot. I faced very serious problems such as:
1- my medicines for blood pressure, Cholesterol, Diabetic medicine and uric acid were in the delayed baggage so, I was without medicines for more than 24 hours.
2- my+family's clothes were in the delayed baggage so, we spent more than 24 hours without changing dress.
3- our all chargers for mobile phones and WiFi were in the delayed baggage. So, we were without communication with our families in home country which create physiological stress for us and for our families.

Personal Information:
Name: Fahad Mohammad
Cell Phone: +[protected]
Email: fahad. [protected]@gmail.com
Irregularity Report# KULEY29728
Date: 24JAN2019
Flight# EY 312 23JAN2019 at 17:20 and EY 418 on 23JAN2019 at 22:30 and arrival to destination (KUL) on 24 JAN 2019 at 10:00.
Booking ref: (VLO24N)
eTicket: [protected]
TAG Number: EY142614

Trying to reserve a ticket through Etihad website, credit card was not accepted through the payment process therefore I chose for a bank transfer. The money have been cleared from my European bank account 5 minutes after the booking was placed, but on the phone Etihad India claims they never received the payment after 6 days! My money is gone and I have not received any booking confirmation of my flight! Which causes major inconveniences. The CS is reluctant to provide status information on the matter in writing, e.g. via e-mail. I have sent them 3 e-mails, after 5 days I have received no response.

01.02.2019
Subject : Travel refused for purchased ticket by Etihad airlines on jan 20th 2019. could not travel from Kozhikode (Calicut) airport
confirmation no. CLGLHQ, eticket no. - [protected]
Name of traveler - Hameedulla Mohamed Kunhi

Dear sir,
I bought my ticket enclosed to travel by Etihad airways (EY) 251 to travel on January 20th from kozhikode airport (ccj) to riyadh (ruh). it was a connection flight via abudhabi. the departure time from kozhikode was at 4.30 am on the day. I reached the counter of Etihad airways in the airport two hours before the flight and submitted my ticket for boarding pass then then staff incharge in the office refused to accept my ticket and issue boarding pass and give my boarding pass. the reason that officer told me was that my saudi reentry visa paper is not with me printed. even though I had it on my mobile I showed it to her and she did not accept it. after argument for half an hour she told me that she cannot go inside the airport and so I missed the flight and was not able to travel. so to reach my destination I had to purchase another ticket by air india for more than 16000 rupees and travelled the same day to riyadh. but from bombay they never insisted to show the print of reentry visa of saudi, instead I showed them in my mobile and I was able to go to riyadh. for the reason I was not able to travel by Etihad flight I had a loss of the amount of the purchased ticket which was more than 12000 rupees.
I hereby request you to take necessary action
1) to recompensate for the loss occurred to me refunding my whole amount of the ticket purchased and for the loss of time and amount that I had to purchase a new ticket.
2) now a days when every airline company is allowing data from mobile devices request you to cancel this outdated rule if it is there. hope that you will take necessary action as soon as possible.

Best regards,
Hameedulla Mohammed Kunhi
telephone - +966 [protected]
telephone of my father in India to continue my follow up of the problem +91 [protected]

I have tried to book a ticket through the Etihad app, I reached to the payment page and attempted to pay three times, the payments were not accepted and the message stated my card has not been charged. I went through an agency and got the ticket. However when checking my bank statements Etihad has charged me twice for the tickets. Which is a total of 774.44 (£387.22 each) . This money is needed for other bill, it's been four days I have contacted every social app, contact center and sent emails to the feedback department, I have gotten no response and now I'm inconvenienced because of this. I would really just like my refund of my money please.

I am writing about the complaint. I was arrived at Allama iqbal international airport from the eithad airline EY241. I am come from the Canada. I changed the aeroplane from the Abu Dhabi. When I saw my luggage lock was broke and my some luggage is lost.
1- Nike shoes
2- Tommy perfume
3- 3 Tommy shirts
4- aerospace sweater
5- lady purse

Your service is not good. I have travelled by etihad. Because it's a international and good airline. I could have travelled by many other airlines. But I prefer to travel by etihad. I am complain to your staff. They are not listening to me . I am felling my insult here. That is unfair. From the last two days, I am rounding the airline. But I felt the insult. My luggage around about the 600 canadian dollars. And I travelled from the Winnipeg to Toronto and then I changed the plane from the Toronto by the etihad airways . From the Abu Dhabi, I changed my plane for pakistan. My name is Imran kashif. I always use the eithad. You can check my record . Last year I have travelled on 2 December and I came back through the etihad. I hope you will positive reply.

I am looking forward from hearing to you.

Imran kahkashif if